Redesigning Hospital Care
- Trakcare Patient Management System
2010 REGIONAL HEALTH SERVICE OF THE YEAR
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- Trakcare Patient Management System
- Use of visual management
- Handover standard processes
Leanne McCann, Redesign Manager
All Wards have large screens with patient list
- Electronic Patient Status At a Glance boards
(e-PSAG boards)
• Aim of the boards is to assist patient flow using visuals.
• Hover mouse over any icon to see definition
• 4 main sections:
1. Room, patient, Dr, admit & Exp Day Disch (EDD)
2 0 1 0 R E G I O N A L H E A L T H S E R V I C E O F T H E Y E A R
1. Room, patient, Dr, admit & Exp Day Disch (EDD)
2. Safety & risk section icons
3. Flow & multidisciplinary team involvement (e-referrals)
4. Other alerts, Path orders & results, & e-referrals for inpt
surgery & rehab
Automatic icons linked to e-referral systemStaff manipulated risk icons
Path orders, results, other alerts,
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Patient names
& UR covered
here for pt
confidentiality
Remember just hover the mouse over any icon to read the definition
Your responsibility
• if you change
diet or fluids, etc
alter magnets or
Visuals at bedside: Bedside Magnets
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alter magnets or
tell nurse
List of magnets used available in
Orientation section of Medical
Education of Intranet
Standardised Stock Colour Coding Across Wards
Stock easier to
find
– Use of colour
– ‘clumping’ of
like stock to
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like stock to
make it easier
to find
ISBAR –standard handover process at SWH
I – Identification:
Yourself (name, position, location) & patient
S – Situation:
Why you are calling (if urgent say so)
B – Background:
Tell the story
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Tell the story
A – Assessment:
What you think is going on, relevant obs etc
R – Request / recommendation:
What you want them to do
Tip sheets to help you get started (available as handouts from the Medical Orientation site)
• ePSAG screen shots & explanations
• Accessing ward lists on Trakcare
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•
• Viewing clinical notes on Trakcare
• Instructions for e-referrals