A Recruitment Process Outsourcing Case Study

Redesigning your Recruitment Infrastructure

Wipro Limited is an Indian multinational

IT Consulting and System Integration

services company headquartered in Ban-

galore, India.

It wanted to pursue the twin strategies

of right skilling of its employees and re-

cruitment of technically proficient pro-

fessionals

The goal was to find employees for

Global Infrastructure Services (GIS),

Business Application Services (BAS) &

Wipro Analytics Divisions

Wipro, known for its deep technological

expertise outsourced its recruitment

process to PeopleStrong, known for its

efficiency in operations

Objectives

Journey from Efficiency to Experience Provide end to end Recruitment solution and find the best available talent for the Client

Wipro Ltd is a global information technology, consulting and outsourcing

company with 160,000+ workforce serving clients in 175+ cities across 6

continents. The company posted revenues of $7.6 billion for the financial

year ended Mar 31, 2015. Wipro is globally recognized for its innovative

approach towards delivering business value and its commitment to sus-

tainability. Wipro champions optimized utilization of natural resources,

capital and talent.

The client was looking for automating the process with the backbone of a

tool which smoothly integrates all the recruitment modules, offering great

usability and ease of navigation. In the first phase, Candidate portal and

business portal was offered and more customizations are to be imple-

mented in the subsequent phasees. Alt Recruit had a lot of customizable

features, providing better focus based on the business needs. There was

notable improvement in the metrics like FTE Cost, quality etc.

The company focused majorly on adding greater depth to its talent pool.

It wanted to pursue the twin strategies of right skilling of its employees

and recruitment of technically proficient professionals.

Hiring the best in class manpower through rigorous screening , selec-

tion & streamlined recruiting processes for various niche Business

services positions was done.

The Problem Statement

Wipro’s major challenge was to introduce a recruitment tool in the sys-

tem which provides ease of navigation between modules, and offers pro-

visions for customization

Other focus areas were :

To increase quality of hire with cost in control

To enrich business and candidate hiring experience

Integrate one stop technology solution to reduce time to hire

Enable hiring decisions based on analytics

Key Metrics

HR Transformation - The PeopleStrong Way

A huge manpower requirement, strict deadlines, and specific skill require-

ments were some of the factors that led to the client’s decision to outsource

its hiring needs to PeopleStrong with access to larger talent database and

wide presence pan India. We worked closely with the client’s leadership team

to understand their objectives, requirements and the culture of the organiza-

tion to find the right fit candidates. This also helped in increasing manager’s

satisfaction and reduce attrition. We implemented our RPO model following

the 3 phase method-

Time to fill – 26.5 Working Days (Average)

Cost per Hire ( or) cost per position – INR

36700

Offer to Joining Ratio – 75%

Sourcing to Offer Conversion: 4.8 to 1

Source Mix – ER 6%; Vendor 4%; Direct: 90%

Solution Framework:

The solution framework was mainly in four groups with the following structure:

As is Understanding

Identification of key stakeholders

Planning of As-Is processes

To-Be Process Signoff

Creation of SIPOC Maps and supporting documents

Pre Implementation

Recruitment metrics

Information / Data Exchange templates

Process Calendar / SLAs / TATs

Defining of Scope of Project for the process

Training of Hiring Managers, business line managers, business leaders and TA team

Project Plan (Includes Team Deployment, Resource Allocation & Business Continuity planning)

Implementation & Roll out

Phase-wise approach

Training of hiring managers, business line managers, business leaders and TA team

Change Management

Go-live

Business Impact and Results:

As a pure RPO, client’s involvement was only in JD creation & interviewing

Administrative burdens of recruitment were removed , prompt & professional dealing with all candidate

EOI ‘s received

Expansion of sourcing channels & increased quality of the process through faster quality search

Enhanced communication & higher level of engagement increased the brand visibility

PeopleStrong HR Services Pvt. Ltd. (PeopleStrong, the company) is a leading platform-based mpHRO (Multi-process HR Out-

sourcing) and technology company, headquartered at Gurgaon, India. It specializes in HR shared services, recruitment process

outsourcing (RPO), payroll & compliance management, and cloud-based HR technology solutions. Since its establishment in

2005, the company has built a unique combination of domain expertise, operational excellence, and innovative technology to

deliver optimum level of services to its customers. Through its platform-based HR solutions, PeopleStrong facilitates the cus-

tomers to achieve higher gain margins, efficient business functions, increased productivity levels, better return on investment

(ROI), and ‘happier employees’. PeopleStrong has clients across diverse industry sectors. The company is one of the first plat-

form-based integrated HRO/RPO companies in India to be successfully assessed on Statement on Standards for Attestation

Engagements (SSAE) No. 16 for reporting on controls by Auditing Standards Board of the American Institute of Certified Public

Accountants. PeopleStrong launched the first HR command centre in the Asia-Pacific region in 2013 to empower business

leaders to move from hindsight to foresight to insights, building predictability in hiring, productivity, utilization and attrition, thus

correctly aligning HR to the business.

RPO|MPHRO|TECHNOLOGY

PeopleStrong HR Services ltd.

Corporate Office A-10, Infocity, Sector-34 Gurgaon (Delhi NCR) Haryana 122001

www.peoplestrong.com

Bengaluru

Delhi

Gurgaon

Mumbai