Reducing Outages and Degradations

With Proactive Application Performance Monitoring

Ted WilsonVP Business DevelopmentSL Corporationted@sl.com

2© 2011 SL Corporation

Agenda

• Application Performance Monitoring –

What’s All the Fuss?

• Requirements for Effective APM

• Fortune 20 Bank – High-Level Case Study

• About SL Corporation and RTView for APM

3© 2011 SL Corporation

64% of [respondents to a recent survey]

admit that they only know that end users are

experiencing performance or availability

problems when the end users register a

complaint with the help desk.”

- Forrester Research “Becoming Proactive In Application Performance Management”

June 2009

4© 2011 SL Corporation

Software applications & supporting infrastructure have become a cornerstone of competitive advantage

BUT

Applications are increasingly:

• custom

• complex

• distributed

5© 2011 SL Corporation

Usage of Management Tools Evolves With Complexity

© 2011 Forrester Research

6© 2011 SL Corporation

“Everybody has monitoring”

True. However:

1. Highly siloed, does not provide end to end visibility

2. Datacenter-centric, not application-centric

3. Multiple levels of information are generally unavailable:

• Business metrics

• Application Performance metrics

• Infrastructure metrics

7© 2011 SL Corporation

Effective Application Performance Monitoring

Enables proactive monitoring and alerting:

• Provides access to all necessary data

• Extends existing monitors and tools

• Presents application-centric, intuitive views of information

8© 2011 SL Corporation

Also provides:

• Comprehensive, deep-dive analytics

• Historical analysis and baselining

• Configuration and customization capabilities

Effective Application Performance Monitoring

9© 2011 SL Corporation

Application Tier

Oracle, SAP, Other Packaged Apps

J2EEComposite

Applications

.NETComposite

Applications

AppMgmtTools

Middleware and Server Tier

Web ServicesApp Servers

DB Managers

DistributedCaching Systems

BusinessProcess

Managers

MgmtTools

Message-Oriented

Middleware

Hardware and OS Tier

Desktops StorageServersSystemMgmtTools

Network

Typical Application Domain Example

10© 2011 SL Corporation

Application Tier

Oracle, SAP, Other Packaged Apps

J2EEComposite

Applications

.NETComposite

Applications

AppMgmtTools

Middleware and Server Tier

Web ServicesApp Servers

DB Managers

DistributedCaching Systems

BusinessProcess

Managers

MgmtTools

Message-Oriented

Middleware

Hardware and OS Tier

Desktops StorageServersSystemMgmtTools

Network

ClientInteraction

Trade Execution

Trade Settlement

Typical Application Domain Example

11© 2011 SL Corporation

Effective Application Monitoring - Requires Visibility Into the Entire Stack

Single Pane of Glass

Automated App Views

Component Deep-Dive

Infrastructure Detail

Application Tier

Middleware & Server Tier

Hardware & OS Tier

Dependency Mapping

Systems Management

12© 2011 SL Corporation

Fortune 50 Investment Bank: “Siloed” Applications and Monitors

13© 2011 SL Corporation

Single Pane of Glassextends existing monitors

& enables drill down

Fortune 50 Investment Bank: Single Pane of Glass centralizes information and enables provides a framework for deep drilldown

14© 2011 SL Corporation

Application Performance Summary

15© 2011 SL Corporation

Architectural View

SL’s RTView Solutions

Application PerformanceMonitoring

MiddlewareMonitoring

16© 2011 SL Corporation

17© 2011 SL Corporation

Application Tier

Oracle, SAP, Other Packaged Apps

J2EEComposite

Applications

.NETComposite

Applications

AppMgmtTools

Middleware and Server Tier

Web ServicesApp Servers

DB Managers

DistributedCaching Systems

BusinessProcess

Managers

MgmtTools

Message-Oriented

Middleware

Hardware and OS Tier

Desktops StorageServersSystemMgmtTools

Network

ClientInteraction

Trade Execution

Trade Settlement

Effective Application Monitoringrequires visibility into the entire stack

SL Monitoring competency

18© 2011 SL Corporation

19© 2011 SL Corporation

RTView for Application Performance Monitoring

Application-centric Web Server Farms

Applications & InfrastructureRetail Store Operations

Single Pane of Glass User Experience

SLA PerformanceServices & Infrastructure

Application-centricTransportation & Logistics