1
ESPLANADE ZAGREts LUXURY HOTEL Reference letter To whom it may concernt This is to certify that Ms. Mateja Matun as student was employed at the Esplanade Zagreb Hotel. She worked at the Zinfandels restaurant, Le Bistro, Banquet and conferences department in the capacity of waitress, coordinator and hosteis in the period from February 20L3 to April 2015. During her employment, Ms. Matun showed good level of professional attitude and performance as well as customer orientation skills. She presented communication and flexibility skills, and she did her best to make guests happy, satisfied and welcomed. Ms. Matun has been punctual, reliable, cheerful and Contributed with her positive attitude a lot. She respected hotel standards and we are satisfied with her performance. We can recommend her with pleasure and wish her all the very best for further development of her professional career. Zagreb, April 14th 20L5 2 e4GRE* ,fi?;l#,,,*,1 yftr*#n#{ei trspra 'i'f;:ii;ffiIJ,i'-*l {,VflS VflgM Daniela BiluEii HR Manager ri5Ei6 l' M&E Manager
