252
REFERENCES
1. Agarwal, A., Shankar, R. and Tiwari, M. K., (2007). Modeling Agility of
Supply Chain. Industrial Marketing Management, 36(4), pp. 443-457.
2. Ahuja, I. S., (2012). Realising Quality Assurance in Indian Technical
Education. International Journal of Indian Culture and Business
Management, 5(4), pp. 472-488.
3. Ahuja, I. S. and Singh, T. P., (2004). Strategies for Affecting Quality
Improvement in Technical Education. The Indian Journal of Technical
Education, 27(1), in press.
4. AICTE Approval Book (2011-2012), All India Council of Technical
Education, New Delhi, India
5. AICTE Approval Process Handbook, (2012-2013). All India Council of
Technical Education, New Delhi, India.
6. AICTE Approval Process Handbook, (2013-2014). All India Council of
Technical Education, New Delhi, India.
7. All India Council for Technical Education Act, 1987 (Act No 52 of 1987)
(available at www.aicte-india.org/downloads/aicteact.pdf)
8. Alpay, E., Ahearn A. L., Graham R. H., and Bull A. M. J. (2008).
Inspiring the next generation of engineers: student perspectives of
engineering education. International Conference on Engineering
Education (ICEE).
9. Antony S. (2004). “External quality assurance in Indian higher education:
developments of a decade”, Quality in Higher Education, Vol. 10, No. 2,
pp. 115-127.
10. Appeal (civil) 2056 of 1999, BHARATHIDASAN UNIVERSITY and
ANR. Vs. ALL INDIA COUNCIL FOR TECHNICAL EDUCATION and
ORS. dated September 24, 2001.
253
11. Association of Management of Private Colleges Vs All India Council for
Technical Education and others in Civil appeal No.1145 of 2004
(available through http://www.stpl-india.in/SCJFiles/2013_STPL
(Web)_353_SC.pdf)
12. Athiyaman, Adee (1997). "Linking student satisfaction and service quality
perceptions: the case of university education", European Journal of
Marketing, Vol. 31, No. 7, pp. 528-540.
13. Barnett, R. (1992). Improving higher education: total quality care (pp. 1-
63). Society for Research into Higher Education.
14. Barry, J. (2006). “The effect of socio-economic status on academic
achievement”, Master of Arts Thesis, Wichita State University.
15. Bamford, D., Karjalainen, K. and Jenavs, E., (2012). An Evaluation of
Problem-based Assessment in Teaching Operations Management.
International Journal of Operations and Production Management, 32(12).
16. Best, John B. Cognitive psychology. St Paul, MN, US: West Publishing
Co. (1986). xv 547 pp.
17. Bhattacharya, Bani (2008). “Engineering Education in India – the Role of
ICT”, Innovations in Education and Teaching International (IETI), UK,
Vol. 45, No. 2, Pp. 93-102.
18. Bilen C. (2010). Total quality management in higher education
institutions: challenges and future directions. International Journal of
Productivity and Quality Management, Vol. 5, No.4, pp. 473-492.
19. Billing, D. (1998). Quality management and organisational structure in
higher education. Journal of Higher Education Policy and Management,
20(2), 139-159.
20. Binney, G. (1992). Making quality work: lessons from Europe's leading
companies (p. 100). Ashridge: Economist Intelligence Unit.
21. Bitner, M. (1990). Servicescapes: The impact of physical surroundings on
customers and employees. Journal of Marketing, 57-71.
254
22. Boaden, R.J. (1997). “What is total quality management...And does it
matter?”, Total Quality Management, Vol. 8 No. 4, pp. 153-71.
23. Bordia, S. (2001). Problems of accreditation and quality assurance of
engineering education in developing countries, European J. Eng. Educ.,
26 (2), pp. 187-193.
24. Boswell, C. and Cannon, S. (2009). Introduction to nursing research:
incorporating evidence-based practice 2nd ed. UK: Jones and Bartlett
Learning.
25. Brady, M. C. (2001). Some new thoughts on conceptualizing perceived
service quality: a hierarchical approach. Journal of Marketing, 65, 34-49.
26. Burkhalter, B. B. (1996). How can institutions of higher education achieve
quality within the new economy? Total Quality Management, 7(2), 153-
160.
27. Calvo, R., Markauskaite, L., Trigwell, K. (2010). Factors affecting
students' experiences and satisfaction about teaching quality in
engineering. Australasian Journal of Engineering Education, 16(2), 139-
148.
28. Chaston, I. (1994). Are British universities in a position to consider
implementing TQM? Higher Education Quality, 48(2), 118-134.
29. Cheng, Y. (1996). The Pursuit of School Effectiveness: Theory, Policy
and Research. The Hong Kong Institute of Educational Research, The
Chinese University of Hong Kong, Hong Kong.
30. Clark, R. and Andrews, J. (2010). Researching primary engineering
education: UK perspectives, an exploratory study. European Journal of
Engineering Education, 35 (5), 585-595.
31. Cooper, H. M. (1988). "The structure of knowledge synthesis",
Knowledge in Society, Vol. 1, pp. 104-126.
255
32. Cottrell, R.R., and McKenzie. J. F. (2011). Health Promotion and
Education Research Methods(2nd ed.). Boston: Jones and Bartlett
Publishers.
33. Cronin, J. T. (2002). Measuring service quality: a re-examination and
extension. Journal of Marketing, 56, 56-58.
34. Dahlgaard, Kristensen, Kanji (1998). (1st ed.) Fundamentals of Total
Quality Management, Chapman and Hall, London.
35. Daud, S. and Sapuan, N. M., (2012). Expectation–perception gap in
Private Higher Education Institutions in Malaysia. International Journal of
Management in Education, 6(1/2), pp. 22-37.
36. Debnath, R.M., Kumar, S. and Shankar, Ravi (2007), Graph Theory
Approach for TQM Evaluation of Technical Institutions, The Journal of
Engineering Education, Vol. XX-4 and XI-1, pp.96-109.
37. Denton, D. D. (1998). Engineering Education for the 21st Century:
Challenges and Opportunities. Journal of Engineering Education, 87: 19–
22. doi: 10.1002/j.2168-9830.1998.tb00317.x
38. DiDomenico, E., and Bonnici, J. (1996), “Assessing service quality within
the Educational Environment”, Education, Vol. 116, No 3, pp. 353-359.
39. Downey, C.J., Frase, L.E. and Peters, J.J. (1994). “The Quality Education
Challenge”, vol. 9, pp. 17–24 (Corwin Press Inc.: Thousand Oaks, CA).
40. Edelwich, J. and Brodsky, A. (1980). Burnout, New York, Human
Sciences Press.
41. Elmuti, D. K. (1996). Are total quality management programmers in
higher education worth the effort? International Journal of Quality and
Reliability Management, 13(6), 29-44.
42. Engelkemeyer, S.W. (1993). “TQM in Higher Education: The Babson
College Journey”, Center for Quality of Management Journal, Vol. 2, No
1, pp. 28-30.
256
43. Engineering Criteria 2000 (EC2000). Third Edition, Baltimore, MD. Pub.
by Engineering Accreditation Commission of The Accreditation Board for
Engineering and Technology (Dec. 1997).
44. Eriksen, S. (1995). TQM and the transformation from an elite to a mass
system of higher education in the UK. Quality Assurance in Education,
3(1), 14-29.
45. Farrell, D., Laboissière, M., Pascal, R., Rosenfeld, J., Segundo, C. de,
Stürze, S. and Umezawa, F. (2005) The Emerging Global Labor Market,
McKinsey Global Institute, June 2005.
46. Feisel, Lyle D. and Rosa, Albert J. (2005). The role of the laboratory in
undergraduate engineering education, Journal of Engineering Education,
volume 94, pages 121-130.
47. Felder, R.M., Rugarcia, A., and Stice, J.E. (2000). "The Future of
Engineering Education. V. Assessing Teaching Effectiveness and
Educational Scholarship." Chem. Engr. Education, 34(3), 198-207.
48. Finch, C. R., Schmidt, B. J., Oliver, J. D., and Yu, K. C. (1991). The
Undergraduate Preparation of Technology and Trade and Industrial
Teachers: What Transcripts Reveal. Paper presented at the meeting of the
American Vocational Association, Los Angeles, CA
49. Frazier, C. (1997). The development of an authentic assessment
instrument: The scored discussion. The English Journal, 86(1), 37-40.
50. Frazier, S. D. and Swygert, S. N., (2012). A Glimpse into a State
Technical College System's POS Pathways. Association for Career and
Technical Education (ACTE), 87(1), pp. 40-43.
51. Gambhir V., Singh V. and Grover S., (2006). “Comparison of TQM in
industry and education through model development”, National Conference
on Total Quality Management for continuous quality improvement in
Technical Education, NIMAM Institute of Engineering, NITTE,
Karnataka, INDIA, March 2-3,2006
257
52. Gandhi, O.P. and Agrawal, V.P., (1992). “FMEA- A Digraph and matrix
approach”, Reliability Engineering and System Safety, Vol. 35, pp. 147-
158.
53. Globalization of Engineering Services—The next frontier for India,
National Association of Software and Service Companies (NASSCOM),
Aug. 2006.
54. GOI. 2002. Planning Commission. (2002). Tenth Five year Plan (2002–
2007). New Delhi: GOI.
55. Grant, H. (1993). The role of quality concepts in engineering education. In
Frontiers in Education Conference, 1993. Twenty-Third Annual
Conference. 'Engineering Education: Renewing America's Technology',
Proceedings. (pp. 535-539). IEEE.
56. Green, D. (1993), “Quality Assurance in Western Europe”, Quality
Assurance in Education, 1, pp. 4-14.
57. Green, D. (1994). “What is Quality in Higher Education”, Society for
research into higher education and Open University Press, Buckingham,
1994.
58. Grover S., Agrawal V.P. and Khan I.A., (2004). “A digraph approach to
TQM evaluation of an industry”, International Journal of Production
Research, 2004, Vol. 42, No. 19, pp 4031-4053.
59. Grover, S., Agrawal, V.P., Khan, I.A. (2006). “Role of Human Factors in
TQM: a Graph theoretic Approach”, Bench Marking: An International
Journal, Vol. 13, No. 4, pp. 447-468.
60. Gupta, R., Garg, T. K., Gupta , S. and Goel, S., (2010). Decision Analysis
Approach for Quality in Technical Education. Global Journal of Human
Social Science, 10(1), pp. 14-17.
61. Gurnani H. (1999). “Pitfalls in Total Quality Management
Implementation: The Case of a Hong Kong Company,” Total Quality
Management, vol. 10, no. 2, 201-220.
258
62. Harvey, L. (2005). A history and critique of quality evaluation in the UK.
Quality Assurance in Education, 13(4), 263-276.
63. Harvey, L., & Green, D. (1993). Defining quality. Assessment &
Evaluation in Higher Education, 18(1), 9-34.
64. Haywood-Farmer, J. (1988). A conceptual model of service quality",
International Journal of Operations and Production Management. 8(6),
19-29.
65. Higher Education in India: Issues, Concerns and new directions (2003).
UGC Golden Jubilee Seminars, New Delhi.
66. Higher Education in India at a glance, (February, 2012), UGC Brochure.
67. Horne, H. and Pierce, A. (1996). A Practical Guide to Staff Development
and Appraisal in Schools, (Kogan Page: London).
68. Inclusive and Qualitative Expansion of Higher Education, 12th Five-Year
Plan, 2012-17, University Grants Commission, November 2011.
69. Islamic Academy of Education Vs State of Karnataka - Writ Petition (c)
No 350 of 1993 dated 14.08.2003, (2003) 6 SCC 697
70. Ivancevich, D.J. and Duening, P.D.T.N., Management: Principles and
Guidelines (2003), pages 544, Pub: Dreamtech Press.
71. Jangra, K., Grover, S., Aggarwal, A.(2011a), “Digraph and matrix method
for the performance evaluation of carbide compacting die manufactured
by wire EDM”, International Journal of Advance Manufacturing
Technology, Vol. 54, pp.579-591.
72. Jangra, K., Grover, S., FTS Chan, Aggarwal, A. (2011b), “Digraph and
matrix method for the machinability evaluation of tungsten carbide
compacting with wire EDM”, International Journal of Advance
Manufacturing Technology, Vol. 56, pp. 959-974.
259
73. Jaya Gokul Educational Trust vs The Commissioner and Secretary To
Government of Kerala dated 11 April, 2000 [2000 (3) CTC 165, JT 2000
(5) SC 118, 2000 (2) KLT 267 ]SC
74. Jharkharia, S. and Shankar, R., (2005). IT-enablement of Supply Chains:
Understanding the Barriers. The Journal of Enterprise Information
Management, 18(1), pp. 11-27.
75. Jindal, Mohit and Aggarwal, Himanshu (2011). Engineering Education
Teaching Evaluation Based on SPSS in the state of Punjab, International
Journal on Computer Science and Technology, Vol. 2, Issue 3, September
2011, pp. 56-63. ISSN : 0976-8491
76. Joseph Rosiczkowski et al, (1993), “Total Quality Management and
Engineering education at Alfred university”, Frontiers in Education
Conference, IEEE, session 8D3, pp. 540-543.
77. Juran, J. M. (1989). Juran on leadership for quality: an executive
handbook. Wilson, CT: McGraw-Hill.
78. Kay c. Tan and Sei w. Kek (2004). ‘Service quality in higher education
Using an enhanced servqual Approach’, Quality in Higher Education, vol.
10, no. 1, April 2004
79. Killedar, M. (2007). Model for Total Quality of the Open and Distance
Education System. Total Quality Management, 8, 402-415.
80. Khan, M. S., Mahapatra, S. S. and Sreekumar, (2008). Service Quality
Evaluation of Technical Institutions using Data Envelopment Analysis.
International Journal of Productivity and Quality Management, 3(1), pp.
127-143.
81. Kofoworola, O.F. (2003). Engineering Education in Nigeria: Present
Learning Systems and Challenges for the Future, Australasian Journal of
Engineering Education, 2-7.
82. Kotler, P. and Karen, F.A. F., (1995). Strategic Marketing for Educational
Institutions. NJ.:USA, Prentice Hall.
260
83. Krehbiel, T. C., & McClure, R. H. (1998). Assessing an academic major
using a service quality model. Journal of Education for Business, 74(2),
92-98.
84. Kulkarni P. (1999),”Quality in Engineering Education”, The Journal of
Engineering Education, July & Oct, pp. 10-25.
85. Lawton, E. (1994). Integrating curriculum: A slow but positive process.
Schools in the Middle, 4, 27-30.
86. Leary, Z. O. (2004). The Essential Guide to Doing Research. London:
SAGE publication Ltd.
87. Levinson, H. B.-J. (1996). Managing quality improvement on a
development pilot line. Quality Management Journal, 3(2), 16-35.
88. Lewis, Ralph and Douglas, Smith. (1994). Total quality in higher
education. Delray Beach, FL: St. Lucie Press
89. Lezotte, L.W. (1989). Selected Resources Complied for the 7th Annual
Effective School Conference. Rimrock: National School Conference
Institute.
90. Li, Heng (1997) Viewpoint: Using Information Technology to Enhance
Engineering Education, International Journal of Engineering Education,
Vol. 13, No. 5, pp. 319-324.
91. Lisensky, R. P. (1988). Integrating the control systems. New Directions for
Higher Education, 1988(64), pp. 15-22.
92. Little, B., and Williams, R. (2010). Students' roles in maintaining quality
and in enhancing learning: is there a tension?. Quality in Higher
Education, 16(2), pp. 115-127.
93. Lozier, G.G., and Teeter, D.J. (1996). Quality improvement pursuits in
American higher education. Total Quality Management, 7, pp. 189–201.
94. Madhavan, M. (1997). TQM in Educational Institutions, Indian J. of Tech.
Edu., 20(3), 24-27.
261
95. Madu, C. K. (1994). TQM in the university: a quality code of honor. Total
Quality Management, 56, pp. 375-390.
96. Mahapatra, S. S. and Khan, M. S., (2007). A Neural Network Approach
for Assessing Quality in Technical Education: an Empirical Study.
International Journal of Productivity and Quality Management, 2(3), pp.
287-306.
97. Mainardes, E. W., Ferreira, J. M. and Tontini, G., (2011). Creating a
Competitive Advantage in Higher Education Institutions: Proposal and
Test of a Conceptual Model. International Journal of Management in
Education, 5(2/3), pp. 145-168.
98. Mallesham P. (2005). “Quality in Technical Education”, Indian Journal of
Technical Education, Vol. 28, No. 2, pp. 66-70.
99. Marchington, M. (1992). Managing the team: A guide to successful
employee involvement. Blackwell Business.
100. Martensen, A. and Grønholdt, L., (2009). Quality in Higher Education:
Linking Graduates' Competencies and Employers' Needs. International
Journal of Quality and Service Sciences, 1(1), pp. 67-77.
101. Massacpoi, J.G.M. and Luti, F.M. (1997), “Quality Assurance and
relevance of engineering education in Africa”, A Report of the Expert
Group Meeting on Engineering Education in Africa, Published by
UNESCO.
102. Mazumdar, A., Datta, S. and Mahapatra, S. S., (2010). Multicriteria
Decision-making Models for the Evaluation and Appraisal of Teachers'
Performance. International Journal of Productivity and Quality
Management, 6(2), pp. 231-230.
103. Mandal, A. and Deshmukh, S. G., (1994). Vendor Selection using
Interpretive Structural Modeling (ISM). International Journal of
Operations and Production Management, 14(6), pp. 52-59.
262
104. Marangu, S. M. (1997). Training of Engineering Graduates in Response to
Present and Future Needs for Kenya: The JKUAT Experience. Quality
Assurance and Relevance of Engineering Education in Africa, pp. 25-35.
105. Massaquoi, J.G.M. and Luti, F.M. (1997). Quality assurance and relevance
of engineering education in Africa, A Report of the Expert Group Meeting
on Engineering Education in Africa.
106. Mazur, E. (1997). Peer instruction: a user’s manual (Upper Saddle River,
NJ, Prentice Hall).
107. Merline, A., Jager, J. and Schulenberg, J.E. (2008). “Adolescent risk
factors for adult alcohol use and abuse: stability and change of predictive
value across early and middle adulthood”, Addiction, doi:10.1111/j.1360-
0443.2008.02178.x
108. Mete, B. S., (2004). Critical Isues for TQM Implementation in Higher
Education. The TQM Magazine, 16(6), pp. 382-386.
109. MHRD Report titled, “Rashtriya Uchchatar Shiksha Abhiyan (National
Higher Education Mission)” dated September 2013.
110. Mitra, R. M. (2007). “Graph Theory Approach for TQM Evaluation of
Technical Institutions”, The Journal of Engineering Education, April and
July, pp 96-110.
111. Mohan, M., Gandhi, O.P., Agrawal, V.P. (2003). “Systems modelling of a
coal-based steam power plant”, Proceeding of Institutions of Mechanical
Engineers, Vol, 217, pp. 259-276.
112. Michael, R. S. (1997). A comprehensive model for implementing TQM in
higher education. Benchmarking for Quality Management and
Technology, 4(2), 17.
113. Morley, L. (1997). Change and equity in higher education. British Journal
of Sociology of Education, 18(2), 231-242.
263
114. Mukhopadhay, M. (2001). Total Quality Management in Education,
National Institute of Educational Planning and Administration. New
Delhi.
115. Mukhopadhyay, M. (2005). Total quality management in higher
education. International Journal of Educational Management, 5(5), 4-9.
116. Murgatroyd, S. J., and Morgan, C. (1993). Total quality management and
the school (Vol. 3). Buckingham: Open University Press.
117. Nadeau, G. (1993). Criteria and Indicators of Quality and Excellence in
Canadian Colleges and Universities (Moncton, New Brunswick,
University of Moncton).
118. Nair, C. S., Patil, A., and Mertova, M. (2009). Reengineering graduate
skills – A case study. European Journal of Engineering Education, 34(2),
131–139.
119. Nair, C., Patil, A., and Mertova, P. (2011). Enhancing the quality of
engineering education by utilizing student feedback. European Journal of
Engineering Education, 36:1, 3-12.
120. National Board of Accreditation, Manual of Accreditation, New Delhi,
2004.
121. National Education Policy (1986) (as modified in 1992), National
Informatics Centre.
122. Natrajan, R. (2000), “The Role of Accreditation in promoting Quality
Assurance of Technical education”, International Journal of Engineering
Education, vol. 16, No. 2, pp. 85-96.
123. NBA Accreditation Manual published by ‘NATIONAL BOARD OF
ACCREDITATION’. First Edition: March 2012.
124. Newby P. (1999). "Culture and quality in higher education", Higher
Education Policy, 12 (1999) 261-275.
264
125. Oakland, John S. (1993). Total quality management (second edition),
Butterworth-Heinemann, pages: 463.
126. Oakland, J. S., and Oakland, S. (1998). The links between people
management, customer satisfaction and business results. Total Quality
Management, 9(4-5), 185-190.
127. O'Donoghue, D. (2009). Predicting Performance in Art College: How
Useful are the Entry Portfolio and Other Variables in Explaining Variance
in First Year Marks? International Journal of Art and Design Education,
28(1), 82-106.
128. Olds, B. M, Moskal, B. M., and Miller, R. J. (2005). Assessment in
engineering education: Evolution, approaches and future collaborations.
Journal of Engineering Education, 94(1), p. 13–25
129. Oliveira J, de Souza J, Miranda R, Rodrigues S, Kawamura V, Martino R,
Mello C, Krejci D, Barbosa C and Maia L (2006). GCC: a knowledge
management environment for research centers and universities. Frontiers
of WWW Research and Development, APWeb 2006. 8th Asia-Pacific
Web Conference, Harbin, China, January 16–18, 2006. Proceedings
Lecture Notes in Computer Science 3841, 652–667.
130. Oliveira MA, Barandas H, Barros A (2007). What do innovators do to
succeed? A case study of Sage plc. A paper presented at the 14th
International Product Development Management Conference, EIASM–
The European Institute for Advanced Studies in Management - Faculdade
de Engenharia do Porto, Universidade do Porto (FEUP,UP) - 10-12 June.
A full paper published in the conference proceedings.
131. Oliveira MA (2008). Teaching innovation – a comparison between courses
in Europe and in the USA. A paper presented at the 18th Luso-Spanish
Conference on Management, Faculdade de Economia, Universidade do
Porto (FEP, UP) - 7-8 February. Research Seminar Article published in the
conference proceedings.
265
132. Oliveira, Pires, Ana Luisa de (2009). Higher education and adult
motivation towards lifelong learning, European journal of vocational
training, No 46 – 2009/1 – ISSN 1977-021.
133. Oliveira, C. G., Oliveira, P. C., and Costa, N. (2012). Students’ and
teachers’ perspectives about quality of engineering education in Portugal.
European Journal of Engineering Education, 37(1), 49-57.
134. Olorunfemi, A. I., Ashaolu, M. O. (2009). A pragmatic approach in
engineering education teaching methods and industry partnership.
European Society for Engineering Education. pp. 1-7.
135. Owlia, M. A. (1998). A framework for measuring quality in engineering
education. Total Quality Management, 9(6), 501-518.
136. Owlia, M.S. and Aspinwall, E.M. (1997). Quality in higher education – a
survey. Total Quality Management, 161–171.
137. Owlia, M.S., Aspinwall, E.W. (1998). "A framework for measuring
quality in engineering education", Total Quality Management, Vol. 9
No.6, pp.501-18.
138. Parasuraman, A. Z. (1985). SERVQUAL: a multiple-item scale for
measuring consumer perceptions of service quality. Journal of Retailing,
64(1), 12-40.
139. Parshavanath Charitable Trust and Ors Vs All India Council for Tech. Edu
and Ors CIVIL APPEAL NO. 9048 of 2012 dated 13.12.2012
140. Pashiardis, P. (1998). 'Researching the characteristics of effective primary
school principals in Cyprus', Educational Management and
Administration,Vol.26 No.2, pp.117-30.
141. Parmod, V. R., Devadasan, S. R. and Jagathy Raj, V. P. (2010). Quality
Improvement in Engineering Education through the Synergy of TPM and
QFD. International Journal of Managemet in Education, 4(1), pp. 1-24.
266
142. Patel, V. (2009). “Private higher education in India – changing scenario”.
International Journal of Education Economics and Development, Vol. 1,
No.1, pp. 36-46.
143. Patil, A. S. (2005). The global engineering criteria for the development of
a global engineering profession. World Transaction on Engineering
Education, 4(1), 49-52.
144. Pfeffer, N. C. (1991, November 24). Is Quality Good For You? A Critical
review of Quality Assurance in the Welfare Services. Institute of Public
Policy Research TQM in Education, 64-65.
145. Phillips, W.M., Peterson, G.D., Aberle, K.B. (2000). Quality Assurance
for Engineering Education in a Changing World, International Journal
Engineering Education, Vol. 16 (No. 2), pp. 97–103.
146. Pines, A. and Aronson, E. (1988), Career Burnout: Causes and Cures. NY:
Free Press
147. Powar, K. B. and Panda, S. K. (1995). “Accreditation as a Means of
Quality Assurance in Higher Education”, Association of Indian
Universities, New Delhi.
148. Prados, J. W., Peterson, G. D. and Lattuca, L. R. (2005). Quality
Assurance of Engineering Education through Accreditation: The Impact of
Engineering Criteria 2000 and Its Global Influence. Journal of
Engineering Education, 94: 165–184.
149. Pratt, D. D. (1989). "Three Stages of Teacher Competence. A
Developmental Perspective." In E. Hayes (ed.), Effective Teaching Styles.
New Directions for Continuing Education, no. 43. San Francisco: Jossey-
Bass.
150. Pramod V.R., Devadasan S.R., JagathyRaj V.P. (2010). “Quality
improvement in engineering education through the synergy of TPM and
QFD”. International Journal of Management in Education, Vol. 4, No.1,
pp. 1-24.
267
151. Prathap, G. and Gupta, B. M., (2009). Ranking of Indian Engineering and
Technological Institutes for their Research Performance during 1999–
2008. Current Science, 97(3), pp. 304-306.
152. PRELIMINARY PROJECT REPORT - A Concept Paper (2008).
Technical Education Quality Improvement Programme (TEQIP) – Phase
II, Department of Higher Education, Ministry Of Human Resource
Development, New Delhi.
153. Prendergast, J., Saleh, M., Lynch, K. and Murphy, J. (2001). "A
revolutionary style at third level education towards TQM", Journal of
Materials Processing Technology 118 (2001) 362-367.
154. Pritchard, J., and Baillie, C. (2006). How can engineering education
contribute to a sustainable future? European Journal of Engineering
Education, 31(5), 555-565.
155. Prof. Rangan Banerjee (2008). ‘India’s Leadership in Manufacturing—
Role of Engineering Education’, Report on panel discussion by the
Observer Research Foundation (ORF) accessed on 21st Nov. 2013 at
http://www.observerindia.com/cms/sites/orfonline/modules/report/Report
Detail.html?cmaid=14651&mmacmaid=14652
156. Program of Action (1992), NPE 1986, Ministry of Human Resource
Development, Government of India.
157. Project Implementation Plan (PIP) (Dec 2009). Technical Education
Quality Improvement Programme (TEQIP Phase II), Government of
India, Department of Higher Education, Ministry of Human Resource
Development, New Delhi.
158. “Quality Assurance in Higher Education : An Introduction”, NAAC
Bangalore and Commonwealth of Learning, Vancouver (2007).
159. Qureshi, A. A. and Mahmood, U., (2008). Impact of Quality of Service
Delivery in Business Education. Sweeden: QMOD.
268
160. Raisbeck, I. (1994) ‘Royal mail: developing a total quality organization’,
in D. Green (Ed.). What is Quality in Higher Education? Buckingham:
SRHE and Open University Press.
161. Raj, T. and Attri, R., (2011). Identification and Modelling of Bbarriers in
the Implementation of TQM. International Journal of Productivity and
Quality Management, 8(2), pp. 153-179.
162. Rao, U.R. (2003). “Revitalising Technical Education”, AICTE Review
Report, AICTE, Delhi.
163. Ramamurthy, K., (1995). Influence of Planning on Implementation
Success of AMT. IEEE Transactions on Engineering Management, 42(1),
pp. 62-73.
164. Redish, E. F. (2003). Teaching physics with the Physics Suite. New York:
John Wiley and Sons, Inc.
165. Reeves, C. B. (1994). Defining quality: alternatives and implications.
Academy of Management Review, 19(3), 419-445.
166. Reid, K., Hopkins, D., and Holly, P. (1987). Towards the effective school:
the problems and some solutions. Basil Blackwell.
167. Robinson, D.L. (1999), “The ‘IQ’ factor: Implications for intelligence
theory and measurement”, Personality and Individual Differences,
Vol.16,pp. 143-157.
168. Roland K. Yeo (2009), Service quality ideals in a competitive tertiary
environment, International Journal of Educational Research, 48 (2009) pp
62–76.
169. Debnath M. Roma, Kumar, S. and Shankar, R. (2007), "Graph Theory
Approach for TQM Evaluation of Technical Institutions", The Journal of
Engineering Education, Vol. XX-4 & XI-1, pp.96-109.
170. Rossow, L.F. (1990) The Principalship: Dimensions in Instructional
Leadership. Englewood Cliffs, New Jersey: Prentice Hall.
269
171. Rutter, M., Maughan, B., Mortimore, P. and Ouston, J. (1979) Fifteen
Thousand Hours: Secondary Schools and their Effects on Children,
London: Open Books.
172. Sage, A., (1977). Interpretive Structural Modeling: Methodology for
Large-scale Systems. In: New York,NY: McGraw-Hill, pp. 91-164.
173. Saha, R. and Grover, S., (2011). Critical Factors of Website Performance:
a Graph Theoretic Approach. International Journal of Web Science,
1(1/2), pp. 54-97.
174. Sahu, A. R., Schrivastava, R. and Shrivastava, R. L., (2012). Critical
Factors for Sustainable Improvement in Technical Education Excellence -
A Literature Review. The TQM Journal, 25(1).
175. Sahu, A. R., Shrivastava, R. L., and Shrivastava, R. R. (2008). Key factors
affecting the effectiveness of technical education–an Indian perspective.
Proceedings of the World Congress on Engineering (Vol. 2, pp. 2-4).
176. Sakthivel, P. B., (2007). Top Management Commitment and Overall
Engineering Education Excellence. The TQM Magazine, 19(3), pp. 259-
273.
177. Saxena, J., Sushil and Vrat, P., (2006). Policy and Strategy Formulation:
An Application of Flexible Systems Methodology. GIFT Publishing,
Global Institute of Flexible Systems Management, New Delhi.
178. Sayeda, B., Rajendran, C. and Lokachari, P. S., (2010). An Empirical
Study of Total Quality Management in Engineering Educational
Institutions of India: Perspective of Management. Benchmarking: An
International Journal, 17(5), pp. 728-767.
179. Sengupta, S. (2006). “Skills Gap Hurts Technology Boom in India,” The
New York Times, 17 Oct. 2006.
180. Sharma, V., (2012). A Perceptual Study on KM Orientation in Indian
Private Engineering Institutions. International Journal of Educational
Management, 26(3), pp. 234-251.
270
181. Singh, R. K., Garg, S. K., Deshmukh, S. G. and Kumar, M., (2007).
Modelling of Critical Success Factors for Implementation of AMTs.
Journal of Modelling in Management, 2(3), pp. 232-250.
182. Singh, V., Grover, S. and Arora, A., (2008). Evaluation of Quality in an
Educational Institute: a Quality Function Deployment Approach.
Educational Research and Review, 3(4), pp. 162-168.
183. Sahney, S. B. (2004). Customer requirement constructs: the premise for
TQM in education: a comparative study of select engineering and
management institutions in the Indian context. International Journal of
Productivity and Performance Management, 53(6), 499-520.
184. Salami, S.O. (2010), “Emotional intelligence, self efficacy, psychological
well being and students’ attitudes: Implications for Quality Education”,
European Journal of Educational Studies, Vol. 2, No. 3, pp. 247-257.
185. Sallis, E. (1993). Total Quality Management in Education. Kogan Page,
45-47.
186. Sanjay, A. S., and Jadi, M. (2008). Programme accreditation for improving
quality of engineering education. Arab Research Institute in Sciences and
Engineering, 4(1), 29-36.
187. Saul, L. K. and Rahim, M. G. (1998). Automatic segmentation of
continuous trajectories with invariance to nonlinear warpings of time. In J.
Shavlik (ed.), Proceedings of the Fifteenth International Conference on
Machine Learning, pages 506-514, Madison, WI.
188. Sawhney, Mohanbir. (2004). Insights into Customer Insights. CRM
Project.
189. Scheerens, J. (1989). Process indicators of school functioning: a selection
based on the research literature on school effectiveness. Paper presented at
the OECD- seminar in Semmering, Austria, September.
190. Scheerens, J. (1992). Effective Schooling: Research, Theory and Practice:
Cassell Academic.
271
191. Scheerens, J., and Bosker, R. J. (1997). The foundations of educational
effectiveness. Oxford: Pergamon.
192. Scott, William A. and Wertheimer, Michael (1962). Introduction to
psychological research, pub. John Wiley and Sons, 468 pages.
193. Scott, G. and Yates, W. (2002). Using successful graduates to improve the
quality of undergraduate engineering programmes. European Journal of
Engineering Education, 27:4 , pp. 363-378.
194. Seldin, P. (1989). Using student feedback to improve teaching. New
Directions for Teaching and Learning, 1989(37), 89-97.
195. Shelke, Shelke and Wankhede (2011), Technical education in New
Millennium.
196. Shirley, R. C. (1988). Strategic planning: An overview. New directions for
higher education, 1988(64), 5-14.
197. Sirvanci, M. (1996), Are students the true customers of higher education.
Qual. Progr., 29, 99–102.
198. Sondhi, M. L. (2001). Towards a new era: economic, social and political
reforms. Indian Council of Social Science Research, 688 pages.
199. Spanbauer, S.J. (1995). Reactivating higher education with total quality
management: using quality and productivity concepts, techniques and
tools to improve higher education. Total Quality Management, 6(5), 519-
537.
200. Sparkes, J.J. (1990). Quality in engineering education. International
Journal of Continuing Engineering Education and Life-Long Learning,
Vol. 1, No.1, pp. 18-32.
201. Srikanthan, G. and Dalrymple, J. (2001). “A fresh approach to a model for
quality in higher education”, The sixth international conference on ISO
9000 and Total Quality Management, 17-19 April, Ayr. Scotland, UK.
272
202. Srikanthan, G. and Dalrymple, J. (2004). “A Synthesis of a quality
management model for education in universities”, International Journal of
Educational management, Vol. 18, issue 4, pp. 266-279.
203. State of Tamil Nadu and Anr. etc. etc. vs Adhiyaman Educational and
Research Institute and ORS. etc. etc. on 24 March, 1995 (available
through http://indiankanoon.org/doc/1109491/)
204. Stella, A. (2004). “External Quality Assurance in Indian Higher
Education: developments of a decade”, Quality in Higher Education, Vol.
10, No. 2, pp.115-127.
205. Tan, D.L. (1986), “The assessment of quality in higher education: A
critical review of the literature and research”, Research in Higher
Education, Vol. 24, No. 3, pp. 223-265.
206. Takriff, M. S., Abdullah, S. R. S., Mohammad, A. B., and Anuar, N.
(2011, April). Students' feedback in the continuous quality improvement
cycle of engineering education. In Global Engineering Education
Conference (EDUCON), 2011 IEEE (pp. 374-377). IEEE.
207. Tang K. H. and Zairi M. (1998). “Benchmarking quality implementation
in a service context: A comparative analysis of financial services and
institutions of higher education, Part II”, Total Quality Management, vol.
9, no. 6, pp. 407-420.
208. Taeuber, R.C. (ed.) (1987). Education data system redesign. Special issue
of the International Journal of Educational Research, vol. 11, 4, 391-511.
209. Temtime, Z. T. and Mmereki, R. N., (2011). Challenges Faced by
Graduate Business Education in Southern Africa: Perceptions of MBA
Participants. Quality Assurance in Education, 19(2), pp. 110-129.
210. Thakkar, J., Deshmukh, S. G. and Shastree, A., (2006). Total Quality
Management (TQM) in Self-financed Technical Institutions: A Quality
Function Deployment (QFD) and Force Field Analysis Approach. Quality
Assurance in Education, 14(1), pp. 54-74.
273
211. Thankachan T., Sharma P.B., Singh R.K. (2010). Managing the shortage
of teaching faculty for technical education in India. International Journal
of Continuing Engineering Education and Life-Long Learning, Vol. 20,
No.3/4/5, pp. 365-380.
212. The Conference Board of Canada, Ottawa, (1993). Employability Skills
Profile: What are Employers Looking For?
213. THE PHD FACTORY - The World is producing more PhDs than ever
before, Is it time to stop? (2011), Nature, Vol. 472, Page No. 276 - 279,
MacMilan Publishers Limited.
214. Tobin, L. (1990). The new quality landscape: total quality management.
Journal of System Management, 41, 10-14.
215. Tofte, B. (1993), “A theoretical Model for Implementation of Total
Quality Leadership in Education”, EEC Seminar in Total Quality in
Education, Denmark.
216. Trends in Higher Education, Creation and Analysis of a Database of PhDs
in India, NIAS - INFLIBNET - TCS PROJECT MAY 2010, National
Institute of Advanced Studies, Bangalore.
217. Trethowan, D. (1987). Appraisal and Target Setting: a handbook for
teacher development. HarperCollins Publishers.
218. Tsinidou, M., Gerogiannis, V. and Fitsilis, P. (2010). “Evaluation of the
factors that determine quality in higher education: an empirical study”,
Quality Assurance in Education, Vol. 18 No. 3, 2010, pp. 227-244
219. UNESCO (1998). Education: The Necessary Utopia.
220. UNESCO (2004). Higher education in a globalized society, UNESCO
education position paper, UNESCO, Paris.
221. UNESCO (2006). Education for All Global Monitoring Report, 2006.
Published by the United Nations Educational, Scientific and Cultural
Organization. ISBN 92-3-104008-1. Accessed on 1st Oct. 2013 at
http://unesdoc.unesco.org/images/0014/001416/141639e.pdf
274
222. Unni Krishnan, JP and others Vs State of Andhra Pradesh and others -
Writ Petition no 607 of 1992, dated 04.02.1993, (1993) 1 SCC 645.
223. Uwaifo, V.O. (2008). “The effects of family structure and parenthood on
the academic performance of Nigerian University Students”, Stud Home
Comm Sci, Vol. 2, No. (2), pp. 121-124.
224. Vest, C. M. (2008). Context and challenge for twenty-first century
engineering education. Journal of Engineering Education, 97 (3), 235-
236.
225. Viswanadhan, K.G. (2007). Teachers’ Outlook on Improvement of Quality
of Engineering Education in India, WSEAS Transactions on Advances in
Engineering Education, Issue 8, Volume 4, pp. 158-163.
226. Vroeijenstijn, A.I. (1995). “Improvement and Accountability, Navigating
Between Scylla and Charybdis, Guide for Quality Assessment in Higher
Education”. (London, Jessica Kingsley Publishers).
227. Warfield, J., 1973. An Assault on Complexity. Battelle Monograph,
April.Volume 3.
228. Warfield, J. and Cárdenas, A., (1994). A Handbook of Interactive
Management. Ames, IA: The Iowa State University Press.
229. Walsh, A. H. (2002). Total quality management continuous improvement:
is the philosophy a reality? Journal of European Industrial Training,
26(6), 299-307.
230. West-Burnham, J. (1992). Managing quality in schools. Essex: Longman.
231. William, L.E. (1996). Servant of the People: The 1960s Legacy of African
American Leadership. New York, NY: St. Martin’s Press.
232. Willis, P. (1999). Total quality management: some thoughts. Higher
Education, 25(3), 373-375.
233. www.aicte-india.org
234. www.mhrd.gov.in
275
235. www.naac.gov.in
236. www.ugc.ac.in
237. Yang, C.Y., Haughton, K.E., Chiao, S.H., and Joy, R.C. (1986).
“Industry's Contributions to a Quality Engineering Education,” IEEE
Transactions on Education E-29, 125-128.
238. Yrjänheikki, Kati Korhonen; Tukiainen, Taina, and Takala, Minna (2007),
New challenging approaches to engineering education: enhancing
university–industry co-operation, European Journal of Engineering
Education, Vol. 32, Iss. 2, pp. 167 – 179.
239. Yunus, M.M., Osman, W.S.W., Ishak, N.M. (2011). “Teacher-student
relationship factor affecting motivation and academic achievement in ESL
classroom”, Procedia Social and Behavioral Sciences, Vol. 15, pp. 2637-
2641.
240. Zeidner, M. (1995). Personality trait correlates of intelligences. In D.
Saklofske, and M. Zeidner (Eds.), International Handbook of Personality
and Intelligence (pp. 299-319). New York: Plenum.
241. Zeithmal, V. (1981). “How consumer Evaluation process differ between
Goods and Services”, Marketing of Services, 39-47.
242. Zeithaml, V. P., Berry, L.L., and Parasuraman, A. (1985). Problems and
strategies in services marketing. Journal of Marketing, 49, 33-46.
243. Zolfani, S. H. and Ghadikolaei, A. S., (2012). Application of MCDM
Methods in Short-term Planning for Private Universities based on
Balanced Scorecard: a Case Study from Iran. International Journal of
Productivity and Quality Management, 10(2), pp. 250-266.