286

REFERENCES

1. Ananth, M.S., The Invariant Core of Engineering Education, Proceedings of the INAE

Conference on Engineering Education, Addison-Wesley, New Delhi, pp. 75-78,1997.

2. NASSCOM-McKinsey Report 2005, “Extending India‟s Leadership of the Global IT

and BPO Industries”. 2005

3. Malcolm Balridge National Quality Improvement Act 1987, US Congress.

4. EFQM Excellence Model 1992, details available at Wikipedia or www.efqm.org.

5. ISO/IWA 2: Quality management systems - Guidelines for the application of ISO

9001:2000 in Education, contains the full text of ISO 9001:2000, clause-by-clause,

followed by specific text making the standard easier to understand and implement by

the education sector.

6. Griffin Ricky W. Management, 5th

Edition, Houghton, Mifflin Company, Boston Hill,

1996.

7. Stanton William J., Etzel Michael J., Walker Bruce J., “Fundamental of Marketing”,

10th

Edition, Mc-Graw-Hill Inc., New York, 1994.

8. Hill F.M. “Managing Service Quality in Higher Education: The Role of the Student as

Primary Consumer”, Quality Assurance in Education, 3(3), pp. 10-21, 1995.

9. Waugh R.F., “Academic Staff Perceptions of Administrative Quality at Universities”,

Journal of Educational Administration, 40(2), pp. 172-188, 2002.

10. Sahney, S., Banwet, D.K., & Karunes. “Conceptualizing Total Quality

Management in Indian Higher Education”. The TQM Magazine, 16(2), pp. 145-159,

2004.

11. Downy, C.J., Frase, L.E., & Peters, J.J., “The Quality Education

Challenge”, Corwin Press, Thousand Oaks, CA, 1994.

12. Madhu, C.N., Kuei, C.H. & Winokur, D., “TQM in Industry a Quality Code of

Honour”, Total Quality Management, 5(5/6), pp.375-436, 1994.

287

13. Blom, K., & Meyers, D., “Quality Indicators in Vocational Education and Training,

International perspectives”, National Centre for Vocational Education Research

(NCVER). 2003.

14. Summers, D. C. S., “Quality Management, Creating and Sustaining Organizational

Effectiveness”. Pearson Education, Inc., New Jersey., pp.14-16, 30-32, 2005.

15. Juran, J.M., “Quality Control Handbook”, New York, McGraw-Hill, 1988.

16. Harman, G., “Quality Assurance for Higher Education: Developing and Managing

Quality Assurance for Higher Education Systems and Institution in Asia and Pacific”.

Bangkok: UNESCO -ACEID, Bangkok, 1996.

17. Green, D. “What is Quality in Higher Education?” Buckingham: OUP and SRHE.

1994.

18. Harvey, L., & Knight, P.T. “Transforming Higher Education”. Buckingham: SRHE and

Open University Press.1996.

19. Harvey, L., “Quality in Higher Education.” Paper presented at the Swedish Quality

Conference, Goteborg. November 1999.

20. Aspin, D.N., & Chapman, J.D., “Quality Schooling: A Pragmatic Approach to Some

Current Problems, Topics and Issues”. London: Cassell, 1994.

21. Hager, P., “Quality Assurance in VET”. Review of research, National Centre for

Vocational Education Research (NCVER).1997.

22. Van den Berghe, W., “Indicators in Perspective: The Use of Quality Indicators in

Vocational Education and Training”. European Centre for the Development of

Vocational Training (CEDEFOP), the Salonika.

23. Romesh Verma., “Quality and Relevance in Education”; University News, 42(10),

March 08-14, pp. 11-12, 2004.

24. Garvin, D.A. Managing quality: The strategic and competitive edge. New York, Free

Press, 1988.

25. Baker, J., “Conflicting Conceptions of Quality - Policy Implications for Tertiary

Education”. A paper presented at the AIC Tertiary Education in New Zealand

Conference, 27 - 28 May 1997.

288

26. Green, D., “What is Quality in Higher Education?” Buckingham: OUP and RHE, 1994.

27. Harvey, L., & Green, D., “Defining Quality. Assessment and Evaluation in Higher

Education” An International Journal, 18(1), pp. 9-34, 1993.

28. Harvey, L., & Knight, P.T., “Transforming Higher Education”. Buckingham: SRHE and

Open University Press, 1996.

29. Ball, C., “Fitness for Purpose”, SRHE and NFER-Nelson, Guilford, 1985.

30. Guaspari, J., “I Know When I See It: A Modern Fable about Quality”. New York:

American Management Association, 1985.

31. Yong, J., & Wilkinson, A., “The Long and Winding Road: The Evolution of Quality

Management”, Total Quality Management, 13(1), pp, 101-121, 2002.

32. Harvey, L., “Quality in Higher Education”. Paper presented at the Swedish Quality

Conference, Goteborg. November1999.

33. Van Berkel, H.J.M., & Wolfhagen, H.A.P., “Evaluation: The Dutch System of External

Quality Assessment: Description and Experiences”, Education for Health, 15(3), pp.335-

345, 2002.

34. Harvey, L., “An Assessment of Past and Current Approaches to Quality in Higher

Education”, Australian Journal of Education, 42(3), pp. 237-255, 1998.

35. Harman, G, “The Management of Quality Assurance: A Review of International

Practice”. Higher Education Quarterly, 52(4), pp. 345-364, 1998.

36. Juran, J.M. Summary., "Trends and Prognosis". In Juran, J.M., “A history of managing

for quality: the evolution, trend, and future directions of managing for quality";

Milwaukee, Wis.: ASQC Quality Press, pp. 603-657, 1995.

37. Warren Piper, D., “Quality Management in University”, Canberra, Australia

Government Publishing Service. 1993.

38. Hodson, P., & Harold, T., “Quality Assurance in Higher Education: Fit for the New

Millennium or Simply year 2000 Compliant?” Higher Education, 45, pp.375-387, 2003.

39. Gilmour, P., & Hunt, R., “Total Quality Management, Integrating Quality into Design,

Operations and Strategy”. Melbourne: Longman Australia.1995.

40. Deming, W. E., “The New Economics for Industry, Government, Education”,

Massachusetts Institute of Technology, Center for Advanced Engineering Study,

289

Cambridge, ISBN 0-911- 3790-7. 1994.

41. Craft, A. (Ed.), “International Developments in Assuring Quality in Higher Education”

Selected papers from an international conference, Montreal, 1993. London: The Falmer

Press. 1994.

42. Van Damme, D. “Internationalization and Quality Assurance: Towards Worldwide

Accreditation?” European Journal for Education Law and Policy, 4, pp. 1-20, 2000.

43. Neave, G., “The Rise of the Evaluative State: The State of the Art”. Paper presented at

CHER Conference, Alicante. 1997.

44. Harman, G., “Quality Assurance in Higher Education”, Proceeding of the International

Conference on Quality Assurance in Higher Education: Standards, mechanisms and

mutual recognition. Bangkok, Thailand, pp. 8-10, 2001.

45. Gibb, J., “What impact is implementing a quality system having on the vocational

education and training classroom?” .National Centre for Vocational Education Research

(NCVER), 2003.

46. Rajavaara, M., “Professionals and Quality Initiatives in Health and Social Services”. In

A. Evers, R. Haverinen, K. Leichsenring, & G. Wistow (Eds.), “Developing quality in

personal social service, Concepts, cases and comments”. European Centre Vienna,

1997.

47. Tam, M., “Measuring Quality and Performance in Higher Education”, Quality in Higher

Education, 7(1), pp. 47-54, 2001.

48. Adivisio, B., “Challenges, Policy Directions and Strategy Developments in Technical

and Vocational Education in the Colombo Plan Region”. Paper presented at the

Conference on 'The Impact of Policy Systems in VTET in the Asia Pacific Region',

Bandar Seri, 2002.

49. Harman, G., & Meek, V.L., “Repositioning Quality Assurance and Accreditation in

Australian Higher Education”, Department of Education, Training & Youth Affairs.

2000.

50. Van Vught, F., & Westerheijden, D. “Quality management and quality assurance in

European higher education”, Enscheda, CHEPS, 1993.

51. Nair, A.T. and Gonzales, T.B. „The strengths and weaknesses of ISO 9000 in

290

vocational education‟, Journal of Vocational Education and Training, Vol. 56, pp.163–

180, 2004.

52. Elmuti, D. „World class standards for global competitiveness: an overview of ISO

9000‟, Industrial Management, Vol.38, pp.5–9, 1996.

53. Webster, S.E. „ISO 9000 certification, a success story at Nu Visions manufacturing‟, IIE

Solutions, Vol. 29, pp.19–21,1997.

54. Karapetrovic, S., Rajamani, D. and Willborn, W. „Quality management in the academic

environment‟, Proceedings of the Eleventh Canadian Conference on Engineering

Education, pp.459–467, 1998.

55. Peters, J. „Educational accreditation through ISO 9000‟, Quality Assurance in Education,

Vol. 7, pp.85–89, 1999.

56. Karapetrovic, S. „ISO 9000 quality system development for engineering schools: why and

how should we do it‟ International Conference on Engineering Education, August 6–10,

Oslo, Norway, pp.1–6, 2001.

57. Mittal, M.B. „Implementing ISO 9000:2000 in schools‟, Indian Journal of Quality

Management, Vol. 2, pp.34–40,2002.

58. Chin, Y.Y. and Chye, T.T., „Quality control in the educational service – a Singapore

experience‟, Asia-Pacific Journal of Quality Management, Vol. 6, pp.36–43, 1994.

59. Moreland, N. and Clark, M. „Quality and ISO 9000 in educational organizations‟, Total

Quality Management, Vol. 9, pp.311–320, 1998.

60. Harris, B.D. and Owen, J. „The development of a quality system for higher education‟,

European Journal of Engineering Education, Vol. 23, pp.199–212, 1994.

61. Doherty, G.D. „BS5750 parts 1 and 2/ ISO 9000 series; 1987 and education: do they fit

and is it worth it?‟, Quality Assurance in Education, Vol. 3, pp.3–9, 1995.

62. Berghe, V. „Application of ISO 9000 standards to education and training,‟ European

Journal of Vocational Training, Vol. 15, pp.20–28, 1997.

63. Tsiotras, G. and Gotzamani, K. „ISO 9000 as an entry key to TQM: the case of the Greek

industry‟, International Journal of Quality and Reliability Management, Vol. 13, pp.64–

76, 1996.

64. Beaver, W. „Is TQM appropriate for the classroom?‟ College Teaching, Vol. 42, pp.111–

291

114, 1994.

65. Vloeberghs, D. & J. Bellens; "Implementing the ISO 9000 standards in Belgium"; Quality

Progress Vol. 29, pp.43-48, 1996.

66. Motwani, J., Kumar, A. and Cheng, C.H. „A roadmap to implement ISO 9000‟,

International Journal of Quality and Reliability Management, Vol.13, pp.72–83, 1996.

67. Lipovatz, D., Stenos, F. and Vaka, A. „Implementation of ISO 9000 quality systems in

Greek enterprises‟, International Journal of Quality and Reliability, Vol. 16, pp.534–51,

1999.

68. Hurang, F., Horng, C. and Chen, C. "A Study Of ISO 9000 Process,

Motivation And Performance"; Total Quality Management, Vol. 10, No. 7 , pp.1009-

1025, 1999.

69. Calingo, L.M.R., leong, Y.M., Chia, M.P. and Mohamed, H. „Achieving total quality

management through ISO 9000: a research note‟, Accounting and Business Review, Vol.

2, pp.173–86, 1995.

70. Quazi, H.A. and S.R. Padibjo; "A journey toward total quality management through

ISO 9000 – certification: a study on small- and medium-sized enterprises in

Singapore"; International Journal of Quality and Reliability Management, Vol. 15,

pp.489–508, 1998.

71. Van den Berghe, W. “Indicators in Perspective: The Use of Quality Indicators in

Vocational Education and Training”. European Centre for the Development of

Vocational Training (CEDEFOP), Thessaloniki.

72. Idrus, N., “A Model for Assuring the Quality of Higher Education Institutions”, Paper

presented at the SEAAIR Conference, Kuching, Sarawak, October 2001.

73. Stahl, T., “Self-Assessment: A Royal Road to Quality Assurance for Continuing

Training?” The European Vocational and Training Journal, 15, pp.33-45, 1998.

74. Milenkovic, Z., “The Establishment of Quality Assurance Mechanisms at the University

of Nis and other Systematic Changes in Serbian Higher Education”, Higher Education

in Europe, XXVIII (3), pp. 335-338, 2003.

75. Harvey, L., “The End of Quality”, Quality in Higher Education, 8(1), pp. 5-23, 2002.

76. Barnett, R., “The Idea of Higher Education”. Buckingham, Society for Research in

292

Higher Education/Open University Press. 1990.

77. Gosling, D., & D'Andrea, V., “Quality Development: A New Concept for Higher

Education”. The sixth QHE Seminar. The End of Quality, 25-26 May 2001.

78. Harvey, L. , “Beyond TQM”, Quality in Higher Education, Vol. 1, no. 2, pp. 123-146,

ISSN 1353-8322, 1995.

79. Peters, R., “Some Sharks are Boojum: Accountability and the Ethos of Higher

Education”, Change, 26(6), pp, 16-23, 1994.

80. Van Bruggen, J.C., Scheele, J.P., & Westerheijden, D.F., “To be Continued Synthesis

and Trends in follow-up of Quality Assurance in West European Higher Education”,

European Journal for Education Law and Policy, 2, pp. 155- 163, 1999.

81. Goedegebuure, L.C.J., Massen, P., & Westerheijden, D. (Eds.), “Peer Review and

Performance Indicators: Quality Assessment in British and Dutch Higher Education”.

Utrecht: Uitgeverij Lemma B.V. 1990.

82. Harvey, L., “An employability performance indicator”, Perspectives, 4(4), pp, 105-109,

2000.

83. Harvey, L., “Quality in higher education”. Paper presented at the Swedish Quality

Conference, Goteborg. November 1999.

84. Stensaker, B., “External Quality Auditing in Sweden: Are Departments Affected?”

Higher Education Quarterly, 53(4), pp. 353-368, 1999.

85. Grady Bogue, E., “Quality Assurance in Higher Education: The Evolution of Systems

and Design Ideals”. New Direction for Institutional Research, 99, pp. 7- 18, 1998.

86. Technical Working Group “Quality in VET‟, Fundamentals of a Common Quality

Assurance Framework (CQAF)” for VET in Europe. European Commission, Retrieved

May 20, 2005 from http://www.nvf.cz/leonardo/ document/quality.doc

87. Brown, R., “The New UK Quality Framework”, Higher Education Quarterly, 54(4), pp.

323-342, 2000.

88. Franke, S., “From Audit to Assessment: a National Perspective on an International

Issue”, Quality in Higher Education, 8(1), pp. 23-28, 2002.

89. Rustin, M., “The University in the network society”, In T. Butler (Ed.), Eastern promise

293

education and social renewal in London's Docklands. London, Lawrence & Wishart, pp.

84-108, 2000.

90. Ramsden, P., “Learning to Teach in Higher Education”. Kogan Page, London, 1992.

91. Harvey, L., “Evaluation for What? Teaching in Higher Education”, 7(3) pp. 245-246,

2002.

92. Harvey, L., & Askling, B., “Quality in Higher Education”. 2003.

93. Kristensen, B., “The Impact of Quality Monitoring on Institutions: A Danish Experience

at the Copenhagen Business School”, Quality in Higher Education, 3(1), pp. 87-94,

1997.

94. Smith, W.J., & Ngoma Maema, W.Y., “Education for All in South Africa: Developing a

national system for quality assurance”. Comparative Education, 39(3), pp.345-365, 2003.

95. Chipman, L., “The changing face of trans-national education: The future of higher

education in a global context”. Address to the GATE Conference. 1998.

96. Harlen, W., Gipps, C., Broadfoot, P., & Nuttall, D., “Assessment and the improvement

of education”. The Curriculum Journal, 3(3), pp. 215-230, 1992.

97. Harlen, W., “Issues and Approaches to Quality Assurance and Quality Control in

Assessment”, In W. Harlen (Ed.), Enhancing quality in assessment Paul Chapman

Publishing Ltd, London,pp.11- 25, 1994.

98. Rowntree, D., “Assessing Students”. Rogan Page, London. 1987.

99. Boud, D., “Problem-Based Learning in Perspective”. In D. Boud (Ed.), Problem- based

learning in education for the professions Higher Education Research Society of

Australasia., pp. 13-18, 1985.

100. Black, P., & William, D., “Assessment and classroom learning”. Assessment in

Education: Principles, Policy & Practices, 5(1), pp. 7-72, 1998.

101. Resnick, L., & Resnick, D., “Assessing the Thinking Curriculum: New Tools for

Educational Reform”. In G. Gifford & M. O'Connor (Eds.), Changing assessments:

Alternative views of aptitude, achievement and instruction, Boston: Kluwer Academic

Publishers, pp. 37-75, 1992.

102. Smith, L.R., “Issues Impacting on the Quality of Assessment in Vocational Education

and training in Queensland”, Department of Employment, Training and Industrial

294

Relations, Brisbane, 2000.

103. Assessment Decision Making”, Resource kit for assessors, National Centre for

Vocational Education Research (NCVER), 2002.

104. Clayton, B., Roy, S., Booth, R., & House, R., “Maximizing confidence in Assessment

Decision Making: Current Approaches and Future Strategies for Quality Assurance”,

NCVER. 2004.

105. Lester, S., “Vocational Qualifications in Practice and Principle: Lessons from

Agriculture”, Research in Post-Compulsory Education, 4(1), pp. 1-10, 1999.

106. Clayton, B., & House, R., “Maximizing Confidence in Assessment Decision Making:

The issues”, 9th

Annual VET Training Research Conference, Coffs Harbours, 2000.

107. Maxwell, G.S., “Moderation of Assessment in Vocational Education and Training”

Department of Employment and Training, Queensland, 2001.

108. Cresswell, M., “Educational Standards”, Proceedings of the British Academy 102, pp.

60-120, 2000.

109. Wolf, A., “Assessment Issues and Problems in a Criterion-Based System”. Further

Education Unit, London, 1993.

110. Toop, L., Gibb, J., & Worsnop, P., “Assessment System Design”. Melbourne: Australian

Government Publishing Service, 1994.

111. Schofield, K., “Independent Investigation into the Quality of Training in Queensland's

Traineeship System”. Brisbane: DETIR, 1999.

112. Seigel-Jacobs, K., & Yates, F.J., “Effects of Procedural and Outcome Accountability on

Judgment Quality”, Organizational Behaviour and Human Decision Processes, 65(1),

pp, 1-17, 1996.

113. Docking, R., “Vocational Education Assessor Training Programs”, National Center for

Research in Vocational Education (NCVER), Adelaide, 1997.

114. Jones, A., “The Place of Judgment in Competency-based Assessment”, Journal of

Vocational Education and Training, 51(1), pp. 145-160, 1999.

115. Fechner, S., & Hill, R., “Case Studies in Workplace Assessment Systems”, Office of

Training and Further Education, Melbourne, 1997.

116. Gillis, S., Griffin, P., Trembath, R., & Ling, P., “Reviewing the Competency Standards

295

for Assessment and Workplace Trainers in VET Research: Influencing Policy and

Practice”, In J. McIntyre, & M. Barrett (Eds.), Proceedings of the first national

conference of the Australian Vocational Education and Training Research

Associations. AVETRA, Sydney, 1998.

117. Clayton, B., “Impacting on Policy and Practice: Implications of Assessment Research”,

11th National VET Research Training Conference. Brisbane, 2002.

118. Raikkolainen, M., & Ecclestone, K., “The Implication of Using Skills Tests as basis for

a National Evaluation System in Finland”, Outcomes from a pilot in 2002-2003 in

Finland, Finnish National Board of Education, 2004.

119. Eraut, M., “Developing Professional Knowledge and Competence”. London;

Washington: The Falmer Press, 1994.

120. Linn, R.L. Linking assessment. In M.B. Kane & R. Mitchell (Eds.), “Implementing

Performance Assessments: Promise, Problems and Challenges” Hillsdale, New Jersey:

Lawrence Erlbaum. pp. 91-105, 1996.

121. James, M., “Experience of Quality Assurance at Key Stage 1”, In W. Harlen (Ed.),

Enhancing Quality in Assessment Paul Chapman Publishing Ltd, London., pp.116-

138,1994.

122. Harlen, W., “Issues and Approaches to Quality Assurance and Quality Control in

Assessment”, In W. Harlen (Ed.), Enhancing quality in assessment, Paul Chapman

Publishing Ltd. London, pp. 11- 25,1994.

123. Bloch, B., & Thomson, P., “Working towards Best Practice in Assessment: A Case

Study Approach to Some Issues Concerning Competency-based Assessment in

Vocational Education and Training Sector”. NCVER: Adelaide, 1994.

124. Laxer, C., & Young, A., “Quality Assurance: How much is needed?” Proceedings of the

NACCQ 2000, Wellington, New Zealand, 2000.

125. Kindler, J., “Principles of Moderation. CGEA, Certificates in General Education for

Moderation: What it is and why we have it”, A discussion paper, 1996.

126. Gipps, C.V., “Quality in Teacher Assessment”, In W. Harlen (Ed.), Enhancing Quality

in Assessment”, Paul Chapman Publishing Ltd, London, pp .71-86, 1994.

127. Sanguinetti, J., “Negotiating Competence: The Impact on Teaching Practice of the

296

CGEA”, National Languages and Literacy Institute of Australia, Melbourne, 1995.

128. Konrad, J., “Assessment and Verification of NVQs: Policy and Practice”, 1999.

129. Bassnett, S., “Myth Belonging to Another Age”, Times Higher Education Supplement,

19 July 1996.

130. Wilmut, J., & Murphy, R., “Securing Quality in Assessment: The roles of Regulators,

Awarding bodies and Users”. International Association for Educational Assessment,

27th Annual Conference, Rio de Janeiro, pp. 6-11 May 2001.

131. Jackson, N., “Enhancing Support for External Examining. Report and Action Plan” - 24

September 2004, A collaborative project involving Universities UK, The Higher

Education Academy, QAA and HEFCE, 2004.

132. Cuthbert, M., “The External Examiner: How did we get here?” Presentation from the

UKCLE/ALT workshop, 2003.

133. Radhakrishnan. S. “quoted in The Report of the University Education Commission,

1948-49, Vol. 1 Govt.of India, 1949.

134. Das.S.K, (Compiled), “The English Writings of Rabindranath Tagore”, Sahitya

Academy, New Delhi, 1996.

135. Maheshwari .L.K, Motilal, University news, 44(17), April 24-30, pp 04, 2006.

136. Fincher, C., “Learning Theory and Research, in: Feldman, K. A. & Paulsen, M. B.

(Eds), Teaching and Learning in the College Classroom”, Ginn Press, Needham

Heights. Forsberg, K. Room in ISO 9000 for continuous improvement, European

Quality, vol. 2, no. 5, p. 6-8, 1995.

137. Organization for Economic Co-operation and Development (OECD), Education

database: Definitions and explanations-

Enrolments,URL:http://www.oecd.org/els/stats/edu_db/def_uoe2.htm, Oct 13, 1997.

138. Barnett, R., “Improving Higher Education”, Open University Press, Buckingham,

1992, ISBN 0- 335-09985-8.

139. Ramsden, P., “Current challenges to quality in higher education”, Innovative Higher

Education, Vol. 18, No. 3,pp. 177-188, 1994 .

140. Dale, B.G., “Managing Quality”. 3rd

Edition. Oxford: Blackwell Publishers Ltd. 1999.

141. Darling-Hammond, L., Wise, A.E & Pease, S.R., “Teacher Evaluation in

297

Organizational Context: A Review of Literature”, Review of Educational Research,

pp.53, 285-328, 1983.

142. Aleamoni, Lawrence M, “Student Ratings of Instruction.” In hand book of Teachers

Evaluation edited by Jason Millman, Beverly Hills, C.A.Saga Publication, 1981.

143. Arter, J.A, and Stiggins, R.J., “Performance Assessment in Education. Paper presented

as part of the symposium performance assessment methods: What can we learn from

research in other professions?”, National meeting of American research association,

San Francisco, April, 1992.

144. Millman.J, “Handbook of Teacher Evaluation”, Beverly Hills; Saga Publication, 1981.

145. Neave, G., “The Politics of Quality: Developments in Higher Education in Western

Europe 1992-1994”, European Journal of Education, Vol. 29, No. 2, pp. 115-134,

1994, ISSN 0141-8211.

146. Roberts, H. R., “Introduction”, in: Roberts, H. R. (ed), Academic Initiatives in Total

Quality for Higher Education”, ASQC Quality Press, Milwaukee, 1995, ISBN 0-

87389-326-3.

147. Holmes, G. & Mc Elwee, G., “Total Quality Management in Higher Education: How

to Approach Human Resource Management”, The TQM Magazine, Vol. 7, No. 6, pp.

5-10, 1995, ISSN0954-478X.

148. Batson, R. G., “Quality Standards and Support Systems in Successful Publication of

Scholarly Research: A Process Analysis”, in: Harris, J. W. & Baggett, J. M. (Eds),

Quality quest in the academic process, Samford University & GOAL/QPC,

Birmingham & Methuen,1992, ISBN 1-879364-25-5.

149. Strickland, B. J., “Reducing the Hassle for Faculty through QI”, in: Harris, J. W.

&Baggett, J. M. (Eds), Quality Quest in the Academic Process, Samford University &

GOAL/QPC, Birmingham & Methuen, 1992, ISBN 1-879364-25-5.

150. Romesh Verma., Quality and Relevance in Education, University News, Vol, 42,

No.10, March 08-14, pp. 11-12, 2004.

151. Jagadeesh, R., “Improvement of Quality of Higher Education in Engineering Sciences

with Emphasis on International Aspects”, The Indian Journal of Technical Education”,

Vol.23, No.3, pp. 43-47, 2000.

298

152. Deshmuk.S.C, “IIT Model for TQM in Excellence in Higher Education‟, Journal of

Engineering Education, Vol.XV:No.5, pp.23-29, 2002.

153. Livingstone,G., “The Qualities which Comprise Quality: a Faculty and Personal

Experience”, in: Lambert, J. L. & Banta, T. W. (eds) Proceedings of the eighth

international conference on assessing quality in higher education, Gold Coast,

Australia, Office of the Vice Chancellor, Planning and Institutional Improvement,

Indiana University-Purdue University Indianapolis, Indianapolis. . pp. 413-420, 1996.

154. Ornander, H., Report Number: 95:193, Lund‟s University, Lund, ISSN 0349-5728.

1995.

155. www.iso.org

156. Zuckerman, A. and Rhodes, L., “Quality Assurance through ISO 9000”, School

Administrator, Vol. 57, pp.12–18, 2000.

157. Achintya and Prasad, B.K., “Scenario of Technical Education –Constraints and their

Strategic Solutions”, Indian Journal of Technical Education, Vol.30, No.4, Oct-Nov,

pp.13-20, 2007.

158. Mishra Sanjay, “Understanding Quality Assurance in Higher education”, 2006.

159. Mahadevappa, B., “The Meaning of Education Quality”, University News, Vol.44, No

51, Dec, pp. 18-24, 2006.

160. Annual Report MHRD 2006-07

161. Banerjee & Muley of IITB Report Engineering Education in India 2007.

162. Rao U.R., Committee Report, in the article “Engineering Education in India: A Story

of Contrasts” World Education News and Reviews, January 2007.

163. Radhakrishnan Commission (1948).

164. Kothari Commission Report (1964-66).

165. Acharya Ramamurti‟s Report (1990).

166. Directorate of Technical Education (DTE), Andhra Pradesh.

167. Annual Technical Manpower Review-2008 & 2009, National Technical Manpower

Information System, Hyderabad, Andhra Pradesh (NTMIS), 2008 & 2009.

299

168. A Pilot, Accreditation and Quality Assurance in Engineering Education in The

Netherlands, ABET International Workshop, Washington, DC, Oct.26, 1997.

169. Caelli, K., Ray, L., & Mill, J. Clear as mud: Towards greater clarity in generic

qualitative research, International Journal of Qualitative Methods, 2(2), Spring, pp, 1-

24, 2003.

170. Merriam, S.B. Qualitative research and case study applications in education. San

Francisco: Jossey-Bass Publishers. 1998.

171. Stake, R.E., The art of case study research. Thousand Oaks, California: Sage

Publications. 1995.

172. Strauss, A., & Corbin, J. Basics of qualitative research: Grounded theory procedures

and techniques. Newbury Park: Sage Publications. p. 36, 1990.

173. Edwards, B. Inside the whale: Deep inside research. Paper for the AARE Conference.

http://www.edu.au/99pap/edw99006.htm. 1999.

174. Glesne, C., & Peshkin, A. Becoming qualitative researchers: An introduction. New

York: Longman. 1992.

175. Mertens, D., Research methods in education and psychology, integrating diversity with

quantitative and qualitative approaches, Thousand Oaks, California, Sage Publications,

1998.

176. Stake, R.E. Qualitative case studies. In N.K. Denzin, & Y.S. Lincoln (Eds.). The sage

handbook of qualitative research, 3rd edition, pp. 443-466, London: Sage Publications,

2005.

177. Burns, R.B. Introduction to research methods, 4th edition, Malaysia: Longman, 2000.

178. Cohen, L., Manion, L., & Morrison, K. Research methods in education, 5th edition,

London & New York: Routledge Falmer, 2000.

179. Patton, M.Q. Qualitative research and evaluation methods, 3rd

edition, Thousand Oaks,

California: Sage Publications, 2002.

180. Writing @ CSU. Writing guide, conducting content analysis.

Retrievedfromhttp://writing.colostate.edu/guides/research/content/com2d2.cfm, 2006.

181. Borg, W.R., & Gall, M.D. Educational research: An introduction, 5th

edition, New

York: Longman, 1989.

300

182. De Vaus, D.A. Surveys in social research, 3rd

edition, North Sydney: Allen & Unwin,

1991.

183. Berdie, D.R., & Anderson, J.F. Questionnaires: Design and use. Metuchen, NJ:

Scarecrow Press, 1974.

184. Hyman, H.H., & Singer, E. Taking society's measure: A personal history of survey

research. New York: Russell Sage Foundation, 1991.

185. Lydeard, S., The questionnaire as a research tool, Family Practice, 8(1), pp.26-33, 1991.

186. Anderson, C. Introduction to statistical tools and techniques. Paper presented at the

Joint Commission on Accreditation of Healthcare Organizations Third Annual Forum on

Health Care Quality, Chicago, Illinois, 1990.

BIBLIOGRAPHY

301

1. “Applying ISO 9000 Quality Management Systems”. Published by

ITC.UNCTAD/WTO Geneva, Switzerland. Indian Edition Published by D.L.Shaw

Trust, 1996.

2. Aksi, T.B.Mizikaci.E. & Mizikaci.F, “Total Quality Management in Higher Education:

Can TS-EN-ISO 9000 Quality System Implementation be an Appropriate Tool?”

No.19, EgitimYonetimi. 2000.

3. Alterkar, A.S., “Education in ancient India”, Varanasi, Nand Kishore and Bros.

4. Amala, Annie.P & Anupama. P, Bhaskara D., “History of Education”, Discovery

Publishing House, New Delhi. 1995.

5. Annual Report of The University Grants Commission, University Grants Approach

Paper on Tenth Five Year Plan,2002-2007,Planning Commission, Government of India,

New Delhi.

6. Barnett, R., “Improving Higher Education-Total Quality Care”, SRHE/Open University

Press, London.

7. Bhatia, Sudha & Sarin, Anupama, “Philosophical Foundation of Education in India”,

ABD Publishers, Jaipur.2004.

8. C.Argyris and D.A.Schon, “Organizational Learning: A Theory of Action.

9. Perspective”. Reading, Massachusetts: Addision-Wesley Publish Company, 1978.

10. Chandra, Ramesh, “Encyclopedia of Education in South Asia”, Vol.1, Kalpaz

Publications, Delhi, 2003.

11. Chaturvedi, P., “Engineering& Technical Education in India”, 1st edition, Concept

Publishing Company, New Delhi, 2003.

12. Chowdary, S., “20 Percent Engineers in the Country are without Jobs”, Hindustan

Times, Nov.8, 2004.page 6.

13. Colman, A.M., “Oxford Dictionary of Psychology”. Oxford: Oxford University Press.

Commission, New Delhi, 1998-99

14. Counts, G.S., In Seligman(ed), “Encyclopedia of Social Sciences”. Vol.5, New York,

McMillan. 1959.

302

15. Creveling, C.M, Slutsky, J.L. and Antis, D., Jr., “Design for six Sigma”, Pearson

Education (India), Delhi, 2003.

16. Crosby, P.B., “Quality Without Tears”, McGraw Hill., New York, 1986.

17. Dash, B.N., “History of Education in India”; Vol. I, Dominant Publishers and

Distributors, New Delhi, 2003.

18. Dash, B.N., “History of Education in India”; Vol. II, Dominant Publishers and

Distributors, New Delhi, 2003.

19. Department of Technical Education, MHRD, Govt.of India. Edition, Tata McGraw-

Hill, New Delhi, 2004

20. Dubey, Surendranath, “Education Scenario in India-2001”, New Delhi, Authors press.

2001.

21. Erfield, D.H, Coral, M.B., and Bestfield G.H., “Total Quality Management”, Pearson

Education Publication, 2003.

22. Fagg, H., “A Study of Gandhi‟s Basic Education”, National Book Trust of India, Delhi,

2002.

23. Feigenbaum, A.V., “Quality Control: Principles, Practices, and Administration”,

McGraw-Hill, New York, 1951.

24. Forkett, N., and Jacky Lumby, “Leading and Managing Education-International

Dimensions”, Paul Chapman Publishing, London, 2003.

25. Freedman.M, “Facilitating faculty Development”, Ed.Vol 1, Jossey-Brass

Inc,Washington Publishers., 1973.

26. Gearge, K.K., and Reji Raman, “Changes in Indian Higher education-An Insider

View”.

27. Gnanam A., “New Providers in Higher Education in India”, Case study for UNESCO.

2002.

28. Gravin David, “Managing Quality”, The Free Press, New York, 1988.

29. Gupta, C.B., “Contemporary Management”. New Delhi, Ashish Publishing House.

1992.

303

30. Haji Ashri bin Haji Ahmad, “Quality Assurance of the Assessment Process in Brunei

Darussalam Vocational and Technical Education”, Dissertation presented for the degree

of Doctor of Education of Murdoch University, 2007.

31. Hand Book on “Engineering Education 2002”, Association of Indian Universities, New

Delhi.2002.

32. Hess.P, and Siciliano, J, “Management-Responsibility for Performance”, International

edition, McGraw Hill, Inc, New York. 1996.

33. Hunger, D.J., and Wheeler, T.L, “Strategic Management”, 6th Edition, Addision

Wesley, Longman Inc, 1998.

34. “India”, Anmol Publications, New Delhi, 1990

35. Ishikawa, Kaoru, trans.David J.Lu, “What is Total Quality Control?-The Japanese

Way”, Prentice-Hall Inc., New York. 1985

36. Jain, K.C, and Chitle, A.K., “Quality Assurance and Total Quality Management (ISO-

9000, QS-9000, ISO- 14000)”, 2nd Edition, Khanna Publishers.

37. Jalote Pankaj. “Education in India: Past, Present and the Future, Ideas, Policies and

Initiatives”, Economic Times, April 18, 2005.

38. Jandhyala BG Tilak, “Education for Development in Asia”, Sage Publications, New

Delhi, 1994

39. Jandhyala BG Tilak, “Privatization of Higher Education in India: The Capitation”.

40. John, M; and Kelly, M.S., “Total Quality Management”, Alexander Hamilton Institute,

USA.

41. Johnson, R.A., Miller and Freund‟s, “Probability and Statistics for Engineering”, 5th

edition, Prentice Hall of India Pvt.Ltd., New Delhi., 1994.

42. Juran.J.M, and Gryna, Frank M., “Quality Planning and Analysis”, Third Edition, Tata

McGraw-Hill Publishing Company Limited, New Delhi. 1995.

43. Kalam, Dr.A.P.J.Abdul, “Education System for Developing the Capabilities of the

Leaders” the Decennial Celebration Address of the NAAC on 5th November 2004.New

Delhi.

304

44. Kaoruishikawa, and Lu, P., “What is Total Quality Control?” Prentice Hall Inc, New

Jersy, USA.

45. Kumar, P., “Six Sigma in Manufacturing”, Productivity Journal VI, Vol 43, No.2, July-

Sept, 2002.

46. Lakshimkanthan, P.R., “Statistical Techniques in Six Sigma”, Productivity Journal VI,

Vol 43, No.2, July-Sept, 2002.

47. Mathur, P.N., “The Problem of Values”. In S.P.Ruhela (Ed).Human Values and

Education, New Delhi, Sterling Publishers Pvt Limited. 1986

48. McGrath, E.H., “Training for Life and Leadership in Industry”, New Delhi Prentice

Hall of India Pvt. Ltd. 1997.

49. Ministry of Education, (1964-66).Report of the education commission, Government of

India, 1964-66, New Delhi.

50. Ministry of Human Resource Development, Discussion Paper on Internationalization of

Education, Department of Education, Ministry of Human Resource Development,

Government of India, New Delhi. 1999

51. Mitra, A., “Fundamental of Quality Control and Improvement”, McMillan Publishing

Company, New York, 2003.

52. Mitra, Amitava, “Fundamentals of Quality Control and Improvements”, 2nd edition,

Pearson Education Asia.

53. Mohanty.R.P, and R.R.Lakhe, “TQM in the Service sector”, 1st Edition, Jaico

Publishing House, Mumbai, 2002

54. Mookerji, R.K., “Ancient Indian Education”, New Delhi, Motilal Banarsidass. 1969

55. Mukerji, D.P., “Indian Culture (A Sociological Study)”, Rupa & Co, New Delhi, 1948.

56. Murali Manohar Joshi, “Higher Education in India: Vision and Action” presented in the

UNESCO World Conference on Higher Education in the 21st Century, 1998

57. National policy on education-1986,Ministry of Human Resource Development,

Government of India, Department of Education, New Delhi,1986.

58. Natrajan, V. and V.Subbiah, “Quality Assurance in Technical Education”, The Indian

Journal of Technical Education, Vol 21, No 1, 1998

305

59. Nigavekar, A.S. GATS and Higher Education: What is at Stake for India, Paper

circulated at a National Level Meeting on „Trade in Education Services under WTO

Regime‟, NIEPA, New Delhi (unpublished) ,2001.

60. Orienstein, R.E., “The Psychology of Consciousness”, San Francisco, W.H.Freeman.

1972

61. Paneerselvam, “Production and Operations Management”, Prentice Hall of India

Private Limited.

62. Patil, A.S, “Engineering and Technical Education in India-Current Issues and Trends”,

Proceedings of the 1st Asia Pacific Forum on Engineering and Technical Education,

Monash University, Australia, 1998.

63. “Pattern of Development in India-A Study of Andhra Pradesh”-SER Division-Planning

Commission- Government of India, New Delhi.

64. Peters, Tom and Robert A Waterman, “In Search of Excellence”, New York, Warner

Books. 1982.

65. “Policies of Higher Education”, Association of Indian Universities, New Delhi, 1995

66. Powar KB, “Higher Education for Human Development in the 21st Century”, AIU,

New Delhi, 2001

67. Powar, K.B. (Ed.), “Internationalization of Indian Higher Education”, Association of

Indian Universities, New Delhi. 2001.

68. Rao, V, “Collaborative Arrangements of American Institutions in India”, Unpublished.

2002

69. Ratnalikar, N.V., “Effective Industry Institute Interaction only through a Technical

University Established by Industry”, The Indian Journal of Technical Education, Vol

18, No 3, July, Sept, 1995.

70. Reddy, G.Ram, “Higher Education in India: Conformity, Crisis, and Innovation”,

Sterling Publishers. 1995.

71. Schermerhorn, John, R.Jr, “Management for Productivity”, 4th

edition, John Wiley &

Sons, Inc.New York, 1993.

306

72. Seth, Dinesh, and Rastogi, S.C., “Global Management solutions –Demystified”,

Thomson Publications.

73. Sharma, G.D. Trade in Education Service Under WTO Regime-An Indian Response,

Paper Circulated at a National Meeting on „Trade in Education Services under WTO

Regime‟, National Institute for Educational Planning and Administration (NIEPA),

New Delhi (unpublished),2000.

74. Shiba, S, Alan Graham, and David Walden., “A New American TQM; Four Practical

Revolutions in Management”, Cambridge, Massachusetts, 1993.

75. Shri Prakash, “Cost of Education: Theoretical Explorations and Empirical”.

76. Stella, A. Quality Assessment in Indian Higher Education: Issues of Impact and Future

Perspectives, Allied Publishers, New Delhi. 2001.

77. Stella, A. and Gnanam, A. Assuring Quality and Standards in Higher Education: The

Contemporary Context and Concerns. Allied Publisher, Bangalore,2002.

78. Stella, A. and Gnanam, A., “Assuring Quality and Standards in Higher Education: The

Contemporary Context and Concerns‟. Allied Publisher, Bangalore. 2002

79. Sunit Gupta, and Mukta Gupta, “Higher Education Towards 21st Century”, Anmol

publishers.

80. Telsang, M., “Industrial Engineering and Production Management”.2nd

Edition.

S.Chand Publisher, New Delhi, 1998.

81. Udpa, S.R., “Quality Circles of India (Participation for Progress)”, 1st Edition, TATA

Mc Graw-Hill Publishing Company Limited 1986.

82. UNESCO, “Learning the Treasure Within”, Report on the International Commission on

Education in the 21st Century. Paris: UNESCO. 1996

83. UNESCO, “Report of the World Conference on Higher Education,” Higher Education

in the Twenty-first Century: Vision and Action”, UNESCO. 1998

84. University Grants Commission (UGC), X Plan of University Grants Commission,

UGC, New Delhi. 2002

85. Vedanayagam, E.G., “Teaching Technology for College Teachers”. Sterling Publishers

Private Limited, New Delhi, 1989.

307

86. Venkaiah. V, “Quality Assurance Series”, Dr.B.R.Abedkar Open University, 2003,

Quality Series, GRADE, Hyderabad. 2003

87. Venkataiah, N. (Ed), “Value Education”, New Delhi, APH Publishing Corporation.

1998

88. Walton, Mary, “The Deming Management Method”. The Putnam Publishing Group,

New York. 1986.

89. Winch, C, “Quality and Education”, Blackwell Publishing.