Home >Documents >REFERRAL REWARDS PROGRAM · PDF file Reward our brand ambassadors! PROOF OF SUCCESSFUL PROGRAM...

REFERRAL REWARDS PROGRAM · PDF file Reward our brand ambassadors! PROOF OF SUCCESSFUL PROGRAM...

Date post:12-Jul-2020
Category:
View:2 times
Download:0 times
Share this document with a friend
Transcript:
  • REFERRAL REWARDS PROGRAM

    SHARING IS CARING

  • Both Club Med Clients and new clients benefit from the referral rewards program

    Past Club Med Clients (GMs) are the best ambassadors to spread the story of their amazing experience at Club Med and recommend friends to stay at Club Med Resorts WHY?

    HOW?

    AMBITION Leverage the word of mouth to recruit new Club Med Clients Reward our brand ambassadors!

    PROOF OF SUCCESSFUL PROGRAM

    The referral rewards program was launched in Europe in 2013, and since then:

     12% of new clients were recruited through the program

     50% of past clients participated in the program

    referral rewards program

    Club Med will monitor the ratio of referral of New clients to travel agency and reserve the right to remove access to the program in case of suspected abuse.

  • referral rewards program - benefits for sponsors and referees

    SPONSOR REFEREE (FRIEND OR FAMILY) $300 voucher off their next holiday*

    + 2500 loyalty points

    $150 voucher off their first stay

    DEFINITION Sponsor: has stayed at Club Med® Resorts in the previous 10 years. Referee: without a Club Med® membership number or having a membership number but has not stayed with Club Med® in the past 10 years

     Applicable on all resorts and dates, on min 5 nights stay  Combinable with any other offer (unless stated otherwise in the offer T&Cs)  Referral must be mentioned at the time of booking and can be applied within 7

    days of the date of booking maximum  Offer can only be applied to bookings made over the phone ( call 1800 258 263)  Credit voucher cannot be used for in-resort spend and is not redeemable for

    cash

     Applicable on all resorts and dates, on a minimum 5 nights stay  Combinable with any other offer (unless stated otherwise in the offer T&Cs)  Only one voucher per booking permitted  Valid for 12 months  Made available 120 days prior to referee’s travel date  Offer can only be applied to bookings made over the phone (call 1800 258 263)  Credit voucher cannot be used for in-resort spend and is not redeemable for

    cash  Loyalty credit into the Sponsors account 3 days after Referee’s return

    Club Med will monitor the ratio of referral of New clients to travel agency and reserve the right to remove access to the program in case of suspected abuse.

  • No, the referee (friend or family member) needs to fully confirm and finalise payment in full their booking/s (120 days prior to travel) for the sponsor to unlock their $300 off. The sponsor will get the 2,500 points credited into their customer account

    just three days after the referee returns from their holiday.

    Does your client get the $300 off and 2,500 loyalty points immediately?

    How long is the sponsors $300 voucher valid for?

    The Sponsors voucher is valid from 120 days prior to their referees travel date (this is when the booking is required to be paid in full) and is valid for bookings made in the next 12 months.

    Does the referee need to provide proof to get the referral?

    You can simply verbally advise our travel experts via phone on 1800 258 263 that your client has been referred by a sponsor, specify the Sponsors full name and GM number (if available) and they'll take care of the rest.

    referral rewards program - faq’s

    Club Med will monitor the ratio of referral of New clients to travel agency and reserve the right to remove access to the program in case of suspected abuse.

  • referral rewards program - faq’s

    Can a Sponsor recommend a Referee (friend or family) for previous stays?

    Referee’s discount can only be applied on new bookings and at the time of booking. They cannot be applied retroactively and a sponsor can only recommend friends and family from stays that occurred

    at Club Med resorts after 09/01/2019.

    Can a Sponsor use the credit voucher for a holiday that’s already booked?

    Yes, as long as the sponsors current booking hasn't yet been paid in full.

    Can a Sponsor or a Referee exchange the voucher for resort credit or cash?

    No, the Sponsor’s voucher is only applicable as a discount for future Club Med stays.

    Club Med will monitor the ratio of referral of New clients to travel agency and reserve the right to remove access to the program in case of suspected abuse.

  • referral rewards program - faq’s

    Can a Sponsor recommend multiple friends and get multiple vouchers?

    Yes, with a maximum of 10 new referrals. The Sponsor will receive one voucher per booking referral, however vouchers cannot be redeemed cumulatively on a single booking.

    No, you can only use the voucher for a future booking and bookings made over the phone on 1800 258 263

    Can the Sponsors $300 discount be applied through an online discount code?

    Club Med will monitor the ratio of referral of New clients to travel agency and reserve the right to remove access to the program in case of suspected abuse.

  • referral rewards program - sales process: sponsors

    Provide past Club Med client number (GM number)

    Club Med to confirm that the referral voucher is available & valid (120 days out of referee’s travel date)

    Booking is made

    Referral program discount code applied to booking

    Club Med will monitor the ratio of referral of New clients to travel agency and reserve the right to remove access to the program in case of suspected abuse.

  • referral rewards program - sales process: referees

    The new client says he is referred by a Club Med Client (GM) & provide Sponsors client number (GM number)

    Booking is made

    Referral program discount code applied to booking

    Club Med will monitor the ratio of referral of New clients to travel agency and reserve the right to remove access to the program in case of suspected abuse.

  • mates rates BECAUSE HOLIDAYS ARE BETTER TOGETHER

  • ERIN WA

    ADAM VIC & SA

    ZOE QLD, NT & NZ

    BRENDON NSW & ACT

    ALLY NSW

    VISIT | clubmedta.com.au

    CALL | 1800 258 263

    FOR MORE INFORMATION

    TO BOOK

    CONTACT | your local BDM

    EMAIL| [email protected]

    NERYL VIC & TAS

    Slide Number 1 referral rewards program referral rewards program -�benefits for sponsors and referees referral rewards program - �faq’s referral rewards program - �faq’s referral rewards program - �faq’s referral rewards program -�sales process: sponsors referral rewards program -�sales process: referees Slide Number 9 Slide Number 10

Click here to load reader

Reader Image
Embed Size (px)
Recommended