Reflective Journal

Michka Mahabadi00042512T

Placement

Company: AMP Limited

Company Motto: “Favourite for Advice”

Company Overview:

• AMP Limited began in 1894

• They manage A$179 billion in assets for their customers.

• There are around 865,000 shareholders.

• Across Australia, New Zealand and Asia there are 5,749

employees

• Major clients include; Woolworths and Coca Cola Amatil

My Role

Title: Events Coordinator / Admin Assistant

What I do:

My role requires me to organise and a number of booths around Australia promoting the

consolidation of customer super accounts.

Responsibilities:

• Liaising with financial planners• Liaising with AMP customers – collecting relevant information• Organising venue, location, time and day of the event (booth)• Sending relevant documentation to customers and managers• Bump in and out of ‘super’ boothc

Week 1 – Work Structure

Business Units:

• AMP Financial Services

• AMP Capital

• AMP SMSF

Market Structure:

• Financial Advice

• Superannuation

• Personal Insurance

Week 1 – Culture

“AMP believes that ‘People Matter’ and it is important to

strengthen employee relationships in order for a

successful outcome to occur”

Week 2 – Leadership & Management

My Managers leadership style is Task-Orientated

ADVANTAGES DISADVANATGES

• Focused on getting the job done

• Clarify the purpose of the job

• Precise task definition

• Organisational skills

• Time management skills

• Low moral

• Increase turnover

• Ignores alternative ideas - lack of creativity

Week 3 – Motivation & Morale

McClelland's Theory Achievement • The attainment of challenging goals

• Need for feedback• Assess Progress• Sense of Accomplishment

Affiliation • Friendly relationships• Team players

Power • Advancements in the job• More responsibility• Need to make an impact• Increasing personal status

Week 4 – Learning Contract & Formal Reports

Strengths: organising and planning events using structure and systems successfully complete the job.

Theorist

Logical

Perfectionist

Organisational

Confident Efficient

Rational

Confident

Practical

Week 5 – Differences in Personalities & Associated Work Behaviour

My Personality type is:

Week 6 – Moving from Groups to Teams

“Teamwork is the process of working collaboratively with a group of people

in order to achieve a goal.”

Business Dictionary, 2013

Week 7 – Power, Authority, Control & Compliance

My manager encompasses Legitimate / Reward Power

Advantages Disadvantages

Legitimate Power

power you derive from your formal position or office held in the organization's hierarchy of authority

• Has authority• Control others

• Unpredictable• Unstable• Only influenced by position

Reward Power

power of a manager to give some type of reward to an employee as a means to influence the employee to act.

• Control others with the basis of rewards

• Employees may be tempted to engage in unethical Behaviour

• May create competition• Focus may be away from their jobs

Week 8 – Reflective Journal

IN SUMMARY:

• Company: AMP Limited

• Role: Event

Coordinator

• Work Structure: Functional

• Culture: Friendly while professional

• Motivation: Achievement, Affiliation,

Power

• Learning Contract: Theorist learner

• Personalities: ESFJ

• Groups: Formal