IAVM Region 5 Newsletter

Table of Contents

Directors Message

Mentor Connector

IAVM Job Postings

Chapter Meeting Chat

IAVM UpcomingEvents

SEVT Conference

AROUND THE REGION:FloridaGeorgiaLouisianaNorth CarolinaSouth CarolinaTennesseeVirginiaWest Virginia Allied Member News

Newsletter Guidelines

Quick Links

IAVM website

Region 5 website

Region 5 Director's MessageEMPLOYEE GOINGS

We all have employees come and go in our venues. I alwayshave some sense of dread when a good employee sticks his/herhead in my office and says, "Can I talk with you for a minute"(not that I ever mind talking to employees) but I alwaysanticipate them moving on to a bigger and better job. It is greatthat they get the opportunity and you wish them well, but youknow they will be missed and the organization will suffer. Recently, I have been dealing with this issue with some goodpeople leaving the organization and moving on. However theupside I am finding now, and have found in the past, is that therest of the organization pulls closer together. People have morework to do with the departures, but that motivates many peopleto pick up their game and work harder to make sure the eventsgo off seamlessly. It is almost as if it becomes a challenge. "We are going to make this work despite the losses". Some ofthis is also an opportunity for remaining staff to show what theycan do in areas that might not even be their job, and todemonstrate what capabilities they may have that have not beenrecognized before. For me personally, as I do some jobs now that I have not done ina long while to try and help out, it is like going back to school. Iam walking around the venues asking others to show me how tomake changes in Event Booking, where I can find blank dutymanager reports or what channel I should be using on our radiosystem. It is actually kind of fun to relearn the things I used todo every day, but have become farther and farther removedfrom over the years. I am participating in meetings that I hadn'tsat in for a long time, and thus am learning more and more aboutthe staff, personally and professionally, that I had not known.

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It's too early to tell if I am helping or hindering our efforts tomanage our activities at this point, but I do know that despite theadditional work I am enjoying myself. So I would simply say that should you find yourself in thesometimes unenviable position of being short staffed, and youare bemoaning the loss of good people from your organization,take advantage of the opportunity. It is surprising how much youcan learn about how much you may have forgotten, and howmuch you can learn about the people who still work for you. John Rhamstine, CFERegion 5 Director

Mentor Connector An Invaluable Program For Industry Relationships and ProfessionalGrowthOne of the most valuable IAVM member benefits is the MentorConnector Program. Mentor Connector matches an experienced venuemanager (mentor), with an individual who would like to further developtheir career in the venue industry (mentee). Together they create a one-on-one, 12-month program tailored to improve the skill set of the menteeand enhance the mentor's contribution to the industry. Mentor Connector fosters learning and engagement aimed at achievingprofessional development and improving the quality of the workforce. Bybuilding a strong network of talented professionals skilled in solving theissues facing our industry, IAVM and its members will become morevaluable assets to their communities, their venues, tenants and guests. Participation in the Mentor Connector Program earns you CFE points.Plus, it is a great opportunity for mentees to grow and for mentors to"pay it forward" by sharing their wealth of experience and knowledge ofthe venue management industry. Sign up at http://www.iavm.org/mentor/index.htm by March 15th toparticipate as a mentee or a mentor for the "class" starting April, 2014!For more information, call Terry Genovese at 678.794.5006 or emailterry.genovese@gmail.com.

Region 5 IAVM Job Postings Biloxi, MS - The Mississippi Coast Coliseum & Convention Center isaccepting applications for several positions. Administrative Assistant - (Full time position) The Administrative

Assistant operates a multi-line switchboard which involves routing ofincoming calls to their proper destination and acts as a receptionistdirecting persons to the proper offices and provides routine informationto facility patrons. Interested candidates should submit a resume andcover letter, along with salary expectations, togblaize@mscoastcoliseum.com. Event Staff - (Part time positions) Ticket sellers, ticket takers, andparking attendants assist the facility in various ways during events heldthroughout the year. Starting pay is $8.00- $8.50 per hour. Pleasesubmit applications or resumes in person at the Mississippi CoastColiseum Administrative Office, 2350 Beach Boulevard, Biloxi, MS; bymail to Mississippi Coast Coliseum, Attn: Gregg Blaize, 2350 BeachBoulevard, Biloxi, MS 39531; or by email togblaize@mscoastcoliseum.com. The Coliseum is an equal-opportunityemployer. More information on all positions is available athttp://mscoastcoliseum.com/contact/employment. Charlotte, NC - Halton Arena at the University of North Carolina atCharlotte has a paid internship position available for August 2014-May2015. The intern will assist in the event management and facilityoperations of the department, including technical services and specialprojects. The position is available only to college students with studyemphasis in public facility management or a related field. The studentmust receive college credit for the internship.To apply, please send aresume and letter of interest to Zach.rutledge@uncc.edu. For moreinformation, please click the Job Postings section of the newsletter. Chattanooga, TN - The Chattanooga Convention Center has animmediate opening for an Operations Manager. This position is aDepartment Head position and reports to the Executive Director. Major Duties and Responsibilities:

Schedule and Supervise Setup Staff and Housekeeping StaffSupervise temporary agency personnel staff as needed.Interviewing, hiring, scheduling and training of staff, assign anddirect work.Assure facility readiness, quality service and smooth operationsof events through daily operations.Ability to perform essential functions of the job along with trainingand directing employees to plan and assign work in an efficientand effective manner.Ability to work effectively under pressure/and or stringentschedule to produce accurate results and meet deadlines.Ensure set up is completed as required with the proper equipmentprovided.Administer follow-up inspections to ensure work is completed asrequired.

Assure adherence to building and safety codes/laws.Ability to work well with other departmentsMaintain records for events assigned and verify consistency ofassociated documents.Preparation and tracking of operations budget.Inventory, analyze and make recommendations for capitalexpenditures.Conduct performance appraisals and disciplinary actions for staff.Ability to work with limited supervision, prioritize and handlemultiple projects simultaneously while exercising good judgmentand initiative in addressing complaints, resolving problems anddisciplinary action.Maintain good relations with employees, clients and exhibitors,Other duties and responsibilities as assigned.

For a full job description or to apply for this position, please email adetailed resume to shuford@chattconvention.org or you can mail aresume to Chattanooga Convention Center, PO Box 6008, Chattanooga,TN 37405. No phone calls please.

Chapter Meeting Chat Did you know that there are many tools available to assist those whoare planning a Chapter meeting? Simply visit iavm.org , look under themeetings tab and click on Chapters. There you'll find a wealth ofinformation from the benefits of Chapter meetings to a step-by-stepguide on how to start a Chapter meeting. There's no need to strugglewhen developing meeting content either because IAVM has providedsample agendas. We all know about the excellent webinars that IAVMoffers, right? The cost of these webinars is usually $49 for membersand $89 for non-members. IAVM offers the use of these webinars asChapter meeting content at no charge! Don't forget to tap into thisresource and many others that are available to add real value to yourmeetings and simplify the planning process. Please make sure to sendin upcoming meeting dates to be listed in the newsletter and on thewebsite.

"Planning a chapter meeting doesn't have to be complicated. I've foundthe most highly rated session topic is a panel of your peers discussingcurrent trends and issues. You can also usually find local supplierexperts that would love to get in front of a group of venue professionals. And of course, solicit sponsors from your local suppliers to cover thecost of the meeting. These chapter meetings are the best way tonetwork with peers in your local area. It gives you a network for ideasharing and you never know when you'll need to borrow a piece ofequipment from them." - Bryan Miller, MBA, CMP Assistant General Manager-Sales & Service Virginia Beach Convention Center

IAVM Upcoming Events

Senior Executive Symposium (SES)May 12-15, 2014 Ithaca, NY.

Set in the collegiate think-tank of the stunning Cornell Universitycampus in Ithaca, NY, IAVM's Senior Executive Symposium (SES) is a4-day leadership immersion for senior-level venue managers and otherindividuals on a leadership track inside their organization. SEScurriculum rotates each year through three areas of focus: VisionaryManagement, Strategic Planning and Leadership Culture.

SES 2014 is taking place May 12-15 and is focused on LeadershipCulture and covers topics such as diversity in the workplace, ethicaldimensions of leadership, loyalty and brand management, and appliedHR strategies.

Space for this sought after program fills early and quickly, as thecapacity of SES is intentionally maintained to ensure an optimalexperience. Click here to learn more and apply today. Inquiries can bedirected to Margot Angles, Director of Meetings,at Margot.Angles@iavm.org. Venue Management School (VMS) and VMS Graduate Institute (GI)May 31-June 5, 2014Wheeling, WV. IAVM's Venue Management School (VMS) and the Graduate Institute(GI) are consistently ranked as IAVM's most sought-after programs forvenue professionals looking to further their careers. Taking place May31-June 5, 2014, these week-long courses for both seasonedprofessionals and those just entering the industry are taught by IAVM'smost experienced venue managers and industry experts. The setting,at Oglebay Resort in Wheeling, West Virginia, creates a dynamic andengaging learning environment for students. The Graduate Institute has two opportunities for financial support:Region Scholarships and $500 Grants.

SEVT Conference

For the second year in a row IAVM Region 5 is partnering with theUniversity of South Carolina and Venues Today Magazine for the SportEntertainment and Venues Tomorrow (SEVT) 2014 Conference inColumbia, SC. This year's conference will be held November 19-22,2014 at the Columbia Metropolitan Convention Center. SEVT is thelargest gathering of industry professionals, educators, researchers andfuture industry leaders. It's the perfect think tank to discuss, analyzeand explore the future of the industry. Save the date and check out newinformation on sevt.org as it becomes available!

Todd Hunt, Executive Director at BancorpSouth Arena is pictured withIAVM President & CEO, Vicki Hawarden and IAVM Board Chair, BOKCenter General Manager, John Bolton.

Florida

Orlando - Kathie Canning, executive director for the Orange CountyConvention Center, is pleased to announce the appointment of BarbaraJ. Bowden to the position of general manager. Ms. Bowden brings sales, management and operations experience as aformer hotel executive for many years. In her latest role as GeneralManager of The Peabody Orlando and Vice President of PeabodyHotels, Ms. Bowden was responsible for the daily operation of the 1,641-room hotel, a successful $450 million expansion, and the creation ofcorporate and organizational structure processes that achieved theForbes Travel Guide Four-star rating for the 22nd consecutive year forthe Peabody Orlando Hotel.

Barbara is a member of various professional organizations within thefield to include the UCF Rosen College of Hospitality Management andthe Hospitality Sales & Marketing Association International. Ms.Bowden holds a BS from Missouri State University. "Barbara is an exceptional leader who is well-respected, not only in thehospitality industry, but also within our community," said KathieCanning, the convention center's executive director. "Her expertise andexcellent leadership skills will benefit the Orange County ConventionCenter significantly, and will be a great addition to our overall success." Orlando - While the Orange County Convention Center is known forproviding an economic boost to the Central Florida community, it is alsoa major source of donations for several of the area's charitableorganizations. In 2013, it's estimated more than $2.1 million in goodsand services were donated to local organizations by visiting conventionsand tradeshows and their exhibitors and attendees. More than four dozen visiting shows made donations that includednearly 300,000 pounds of food to local food banks, more than $200,000in educational supplies and grants and more than $100,000 in buildingsupplies and products. "We are so proud of the conventions and tradeshows that choose tomake a donation to one of our local charities or go out in our communityand assist with a social responsibility project," said Kathie Canning, theconvention center's executive director. "It's great to see our visitors areproviding a positive economic impact to our community not only byspending locally, but also giving locally." Pensacola- The Manilow Music Project and WEAR ABC 3 teamed upto honor Pensacola's "Outstanding Music Teacher," Heidi Graves, bygiving her a VIP experience to Manilow's concert at the Pensacola BayCenter complete with a chance for the educator to meet Manilow beforehis concert on Thursday, January 30. Manilow surprised Graves with a$10,000 donation to the Santa Rosa County School System MusicProgram. Graves was chosen from over 250 nominations received by WEAR, whoreached out to their viewing audience asking them to nominate a musicteacher they felt deserved a VIP concert experience which includedlimousine transportation to and from the concert, dinner, two front rowtickets, and a chance to meet Manilow backstage. After reviewing thenominations in an open process, WEAR tallied the votes and threefinalists were selected. Graves received the highest number of votesand was selected as the winner. Graves teaches music and art at Bagdad Elementary School. One viewer wrote this about Graves in her nomination: "She carries out

her love for music with kids who may never have had an opportunity attheir school to experience the art due to budget cuts." Said Manilow, "I am thrilled to honor a local music hero like Heidi, andall of our heroes who make daily sacrifices to keep the art of music alivein our public schools across the country. I wouldn'tbe the person I amtoday without the influence of my music teachers." "This is a phenomenal gift and will mean a great deal to the Santa Rosamusic program," said Kyle Brinkman from WEAR. "Especially sincefunding has been cut from the Arts in our public schools. WEAR hasbeen proud to be part of this incredible project." The Manilow Music Project is part of Manilow's non-profit, the ManilowFund for Health and Hope. The mission statement of the Manilow MusicProject highlights the importance of music programs in our schools anddonates instruments and materials to school music programs. Sanford - On January 15, 2014, the Fabulous Forum in Inglewood, CA,re-opened its doors as the only arena in the nation dedicated solely tomusic and entertainment. The venue is home to the largest tension wiregrid system in the world. SkyDeck™, a modular tension wire grid system, is the brainchild ofMark T. Black, president and owner of InterAmerica Stage, Inc. "Foryears, I've been thinking of how perfect SkyDeck™ would be in largearenas for overhead access," says Black. As part of the $100-million reinvention, hundreds of custom panels wereinstalled in the Forum's arena bowl. 68 miles of aircraft cable, 4.6 milesof steel framing members, and 78,000 IASI swage balls were used tofabricate the panels. SkyDeck™'s woven wire work surface covers 34thousand square feet. "I was down at the Forum...for the Eagles load in, which marks the firsttime the renovated building has been rigged and had riggers in the roof,"said Ed Kish, owner of Kish Rigging in Moorpark, CA. "The installationis first class. The rigging is safe, fast and easy." Nick Fanger, StructuralEngineer at Kish Rigging agreed, adding, "So far, everyone agrees theSkyDeck™ greatly increases the speed and safety of rigging at theForum." 71 tons of steel were installed overhead, significantly increasing thestructural capacity of the roof. With the ability to support 350,000pounds of hanging weight, the Forum is now equipped to accommodatethe largest touring concerts and productions. For more information about InterAmerica Stage, Inc. and SkyDeck™, IAStage will be exhibiting at PLASA Focus: Nashville, February 18 and 19;SETC in Mobile, AL, March 5-9; and USITT in Ft. Worth, TX, March 26-

29. Established in 1989, IAStage provides contracting, design, fabricationand installation services for theatres, broadcast studios and themeparks. Principal products and services include show action equipmentand controls, stage rigging, variable acoustic treatments, soundattenuation treatments, access structures, catwalks, bridges, andSkyDeck™, the modular wire tension grid.

Georgia Atlanta - On January 25, the 2014 Ivan Allen, Jr. "Mr. Baseball"Award was presented to Allied Member Wayne Coleman in recognitionfor his work over the last 30 years in promoting baseball. Prior recipientsof this prestigious award have included Ted Turner, Jimmy Carter,Bobby Cox, Hank Aaron, Chipper Jones and Dale Murphy. The award is named for former Atlanta Mayor Ivan Allen, Jr. whorecognized in the early 1960's that major league sports would help therest of the world see Atlanta as a major league city, and in 1966 he wasable to bring the Braves to Atlanta. The award is presented annually tothe "Person who has contributed significantly to the promotion ofbaseball in the Atlanta area." Coleman's efforts have included conducting Braves customer servicetraining in four seasons, being the Braves' leading independent ticketsales representative for five seasons, co-founding a Men's SeniorBaseball League (over 40) in Atlanta, and president of the Braves FanClub for six seasons. Through his efforts the fan club brings over 500underprivileged youths to Braves games each season, contributes tobaseball charities and awards two baseball scholarships annually. Coleman said, "The Braves first allowed me to create and conduct their

annual customer service training in 1991, and since then my venuetraining career has grown based upon prior successes, word of mouthand speaking at IAVM meetings. I thank the Atlanta Braves for theopportunities and look forward to continuing to bring the great game ofbaseball to as many people as possible." As president of TAME - Training Assembly Managers and Employees,Coleman creates and conducts customized training for venues,www.trainevent.com, and has been active in IAVM programs andactivities since 1993. Atlanta - The Georgia International Maritime and Trade CenterAuthority (GIMTCA) recently approved the selection of the GeorgiaWorld Congress Center Authority (GWCCA) to manage the SavannahInternational Trade & Convention Center (SITCC). The GWCCA will beresponsible for the management and operation of the SITCC, as well asworking collaboratively with the "Visit Savannah" team in marketing theconvention center as a premier business destination. Thetwo authorities will now begin the process of negotiating the details ofthe multi-year agreement. Atlanta- The College Football Hall of Fame celebrated its "topping out"on January 16 as the top beams were put into place at the structure'spinnacle. The 94,000 square foot facility, located on the Georgia WorldCongress Center campus, will open late summer on Marietta Street. The$66.9 million facility will include historic and contemporary artifacts anddisplays, children's activities, special event space, a theater, restaurantand retail space.

Atlanta - The Atlanta Falcons today announced the appointment ofScott Jenkins to the newly-created position of general manager of thenew Atlanta stadium, which will be operated by a division of AMB Sports& Entertainment Group. Jenkins will join the group on February 24 andwill provide insight into the planning and construction of the new multi-purpose facility leading up to its opening in 2017, after which he willmanage the operations of the stadium.

Jenkins comes to the Falcons from theSeattle Mariners, where he spent the pastseven-and-a-half years as vice president ofballpark operations. He was responsible forall ballpark operations, capital budgetplanning and construction projects forSafeco Field, a 46,000-seat retractable roofstadium. Before his time with the Mariners,Jenkins served as vice president of stadiumoperations and facility management for thePhiladelphia Eagles, where he opened andmanaged stadium operations for Lincoln

Financial Field and the Novacare Complex that houses all team officesand training facilities. He also previously served as vice president ofstadium operations for the Milwaukee Brewers, for whom he opened andmanaged Miller Park, and as the general manager of the Kohl Center forthe University of Wisconsin-Madison. "Scott joins us at an important time in the new stadium's development,"Falcons President & CEO Rich McKay said. "His experience,dedication, leadership and passion for sports and facilities managementwill add tremendous value as we finalize the stadium design and beginconstruction in April. We look forward to his contributions in these areas,as well as in managing the operations of the stadium beginning in 2017." Jenkins is a pioneer in the green building movement in sports and wasan inaugural member of the Green Sports Alliance, an organization co-founded by the Natural Resources Defense Council dedicated toimproving green building practices in sport. He now serves as thepresident and chairman of the Green Sports Alliance and was honoredwith the 2013 Natural Resources Defense Council Game Changer Awardand the 2012 NW Energy Coalition Conservation Eagle Award. "My interest in this project was sparked the first time I saw renderings ofthe stadium," Jenkins said. "Mr. Blank's vision to create a cutting edgedesign will set a new standard for the stadium experience. I couldn't bemore thrilled to join the effort to bring this vision to life. This stadium willcreate an icon for Atlanta that will have many positive impacts in thecity, region and state." A native of Kenosha, WI, Jenkins graduated from the University ofWisconsin in 1986 with a bachelor's degree in constructionadministration. He graduated from the University of Washington'sExecutive MBA program in 2009. While an undergraduate at Wisconsin,Scott was a five-time All-American in cross country and track and was amember of the Badgers' 1982 and 1985 NCAA National Champion CrossCountry teams.

Louisiana

Bossier City - CenturyLink Center is pleased to announce that JanetFisher has been promoted to Director of Booking and Event Services. In her over ten years of service to the facility, Janet has served invarious capacities, most recently as Event Services Manager. Kenner - The Pontchartrain Center was damage by Hurricane Isaacresulting in wind and water damage. Managed by SMG, the teamquickly mitigated the damages along with the property owner, the City ofKenner. With minimal disruption to the event schedule an SMG priority,the Facility has remained fully operational throughout this time period. Linfield, Hunter & Junius, Inc. (LH&J) of Metairie, Louisiana wascommissioned as the architect to rehabilitate the facility, and StephenR. Braquet, AIA, NCARB, Vice President/Director of Architecture, is theproject lead. Working through FEMA, the City of Kenner and SMG, LH&J is currentlyin the final design phase to replace the roof system on Halls "A, B &C". The roof system will be upgraded to meet the new wind codes. This will enable the buildings shell to be weather tight before the nextphase of construction is implemented. The second phase will restore the interior damaged areas (mostlymasked from public view) through the facility back to their originalcondition. Hall "C" will receive an entire makeover from flooring toceiling. In addition, two (2) 60 x 110 portable wood basketball courtsfully painted with graphic logos will be replaced as a result of the waterdamage. The theatrical lighting electrical control panel will also bereplaced along with the exterior computerized kinetic light system. Once completed, the Pontchartrain Convention and Civic Center willshine brighter than ever. New Orleans - Stew Krane has been named Sales Manager of theNew Orleans Ernest N. Morial ConventionCenter - the sixth largest convention centerin the nation. In his new role, Krane isresponsible for maintaining and developingnew business from the Washington DC areaas well as the Southeastern portion of theUnited States. A native of New Orleans, Krane comes tothe Convention Center from the Greater NewOrleans Sports Foundation, where he worked directly on such events asthe 2012 NCAA Men's Final Four and Super Bowl XLVII. In his 2 andhalf years at the GNOSF, Krane was part of a two man team thatrecruited 24,000 new volunteers and organized more than 86,000 hoursof labor, as well as spearheading the first ever mobile app for SuperBowl volunteers.

Krane received his Bachelor's degree from the University of Michigan inAnn Arbor, and a Master's degree in Hotel, Tourism and RestaurantAdministration from the University of New Orleans. "Stew brings extensive experience to our seasoned Sales and Marketingteam, and his hiring represents a continued effort by the Center to bethe best in all aspects," said Elaine Williams, Director of Sales. New Orleans - In appreciation for hosting a successful event, ASCBgenerously donated $250 to the Convention Center following theirDecember meeting, which brought 5,100 attendees to the city. In turn,the Convention Center will contribute the funds towards the education ofstudents at New Orleans Charter Science and Math High School, knownas "Sci High," in hopes of encouraging aspiring biologists who will attendfuture ASCB conferences when they return to New Orleans in 2019 and2023. The New Orleans Convention and Visitors Bureau, the New OrleansHotel Lodging Association Education Foundation and Centerplate agreedto match the Convention Center's $250 contribution, bringing the totalamount to $1,000.

Founded in 1993,

the New Orleans

Charter Science

and Mathematics

High School

provides a rigorous

education in

science,

technology, engineering and mathematics (STEM) to traditionally under-

served high school students in Orleans Parish. The student population

is comprised of 387 students in grades 9-12, and boasts a 93%

graduation rate.

North Carolina

Charlotte - Steve Bagwell has been named vice president (VP) ofvenues and Charlotte Convention Center director for the CharlotteRegional Visitors Authority (CRVA). A veteran of the organization for more than 19 years, Bagwell first beganhis career as warehouse manager when the Charlotte Convention Centeropened in 1995. He's risen through the ranks taking on several roles that

have led to his latest position as Charlotte Convention Center director.Bagwell will resume duties as director in addition to taking on additionalresponsibilities in his new role including contract administration,convention center sales and venue operations at Bojangles' Coliseum,Ovens Auditorium and Time Warner Cable Arena. Some of the highpoints of Bagwell's career range from achieving his CPA designation in2000 to managing a multitude of needs at the Charlotte ConventionCenter during the eventful 2012 Democratic National Convention. Bagwell's appointment follows the retirement announcement of formerCRVA Vice President of Venues Ted Lewis, who joined the CharlotteConvention Center in its initial stage of construction in 1995. He servedas its general manager until 2012 when he was promoted to VP ofvenues, where he oversaw the Charlotte Convention Center as well asoperations at Bojangles' Coliseum, Ovens Auditorium and Time WarnerCable Arena. Charlotte - The role of the Charlotte Bobcats within the communityextends beyond the final score and standings. Through Cats Care, theBobcats always make serving the community a priority by engaging theorganization in meaningful and impactful philanthropic efforts thatempower and enrich the lives of those in need throughout the Carolinas. Charlotte - Wells Fargo and the Bobcats will be honoring two (2)veterans per month at a Bobcats home game. As a small token ofappreciation for their service and sacrifice, we will be offering eachveteran six (6) tickets to a Bobcats home game and presenting themwith a $1,000 check. Charlotte - Bobcats Sports & Entertainment President & ChiefOperating Officer Fred Whitfield, along with FOX Sports Carolinas(SportSouth) Senior Vice President & General Manager Jeff Genthner,today announced the two organizations have joined together for a$200,000 sponsorship of Y Achievers, a YMCA of Greater Charlotteprogram that operates in partnership with Charlotte---MecklenburgSchools with a $5,000 scholarship to help fund their educational goalsafter high school. Durham - Nederlander and PFM, operators of DPAC, DurhamPerforming Arts Center, announced this weekthat industry veteran Taki Pappas has beennamed Director of Concert & ComedyProgramming. DPAC is currently the #4ranked theater in the U.S. (2013 Pollstarattendance rankings) and presented over 60concert and comedy events in 2013. "This is a tremendous addition to the team at DPAC. When we openedin 2008, outside of Broadway we thought we might present 10 to 12concert and comedy events per year. But every year the number has

grown by 10 to 15 shows," said DPAC General Manager Bob Klaus."Both artists and North Carolina audiences love coming to DPAC, andour intimate sightlines and state-of-the art sound cannot be beat. In justfive years, DPAC has grown to become one of the most successfulconcert theaters in America. With Taki's leadership we hope to keepgrowing and become a must-play stop for the biggest concert andcomedy acts whenever they play theaters on a U.S. tour." Pappas was most recently the Assistant Director and Talent Buyer forTexas Performing Arts at the University of Texas at Austin primarilyfocusing on commercial and comedy events for Bass Concert Hall, a2,900-capacity proscenium theatre. Texas Performing Arts is the largestuniversity presenter in the U.S., and Bass Concert Hall is the busiestentertainment venue in Austin, TX. The venue is the #48 ranked theaterworldwide (2013 Pollstar attendance rankings). Like DPAC, Bass Hallpresents a wide variety of acts such as Harry Connick Jr., JacksonBrowne, Ron White, Eddie Vedder, Leonard Cohen, Radiolab, and DanielTosh. "DPAC already has a great reputation and I'm excited for the opportunityto be involved in its future," said Pappas. Prior to Texas Performing Arts, he spent twelve years with Live NationWorldwide, serving for five years as the Vice President of NationalTouring out of the corporate headquarters in Beverly Hills, CA where hebooked, managed and coordinated promoter-related aspects of nationalarena and amphitheater tours including Jay-Z, Linkin Park (ProjektRevolution), Cirque du Soleil (Delirium, Saltimbanco), John Mayer andthe Zac Brown Band. Previous to that, he spent two years in the LiveNation Houston office, booking clubs in Houston and arenas in the mid-South. Pappas first joined the company in Los Angeles, CA where hestarted with PACE Touring in 1998 and also spent time with thecompany (SFX Entertainment /Clear Channel Entertainment) in the FortLauderdale, FL touring offices. Greensboro - The Greensboro Aquatic Center continues to be anincredible success. Since its opening in 2011, events at the two-year oldplus facility have generated an estimated economic impact of more than$58M (source: Greensboro Convention & Visitors Bureau).

South Carolina

North Charleston - The North Charleston Coliseum and PerformingArtsCenter has named Lauren Turgeon as their new MarketingAssistant. Lauren graduated from Kennesaw State University in May of 2012 with aBachelor of Science degree in Marketing. While in school, Laureninterned with Turner Broadcasting and worked alongside the StrategicMarketing and Partnership team at Cartoon Network. This internship

experience is where her passion for theentertainment marketing industry began. Upongraduating she started working for a boutiqueentertainment marketing agency, MarketingInspirations, in Atlanta, GA. While atMarketing Inspirations, Lauren worked on liveentertainment accounts such as the FoxTheatre, BB&T Atlanta Open and Radio CityChristmas Spectacular to name a few. She serviced these accounts bydeveloping innovative social media campaigns and promotions,managing grassroots marketing initiatives, placing trade advertisementsand assisting with public relations and event planning responsibilities. In January of 2014, Lauren chose to leave the hustle and bustle (and thetraffic) of Atlanta and head to the charming coasts of Charleston,SCwhere she landed a job the North Charleston Coliseum andPerforming Arts Center. In her new position, Lauren assists the Marketing Department in many tasks, including; managing the venues social media platforms,creating and designing monthly newsletter content, promotionalcollaboration for upcoming shows, designing show art , marqueedatabase scheduling, handling publicity activities, serving as an inhouse photographer and whatever else is thrown her way. Her transition from the agency world to the venue world has been verysmooth and she is eager to grow in her role with the North CharlestonColiseum and Performing Arts Center and thankful to have had theopportunity to join such a great team.

Tennessee

Knoxville - With the installation of LED fixtures, the University ofTennessee, Knoxville's Thompson-Boling Arena is one of the first in theworld to feature lights that are smaller, brighter and up to 85 percentmore efficient than conventional arena metal halide lights. The technology-developed and manufactured by Oak Ridge-based LEDNorth America at the Tech 20/20 incubator facility in Oak Ridge,incorporating an Oak Ridge National Laboratory technology, andinstalled by Knoxville-based Bandit Lites-is being "premiered" at thestate's research university inside the largest on-campus single-sportarena in the country. The light-emitting diode fixtures use an ORNL-developed lightweightgraphite foam that cools the LED, making them more efficient andreliable. This enables 90 400-watt LED fixtures to bathe the arena's floorwith 200 foot-candles per square foot, compared to the 130 foot-candlesproduced by the arena's existing 110 1,100-watt fixtures.

LED North America'sSuperSport luminaires havethe potential torevolutionize sports andentertainment venuesworldwide. UT officials arelooking forward toparticipating in this effortand to seeing the results-and the savings. "We are happy to be apartner in this venture andto work with the lab andlocal business on anenergy initiative that couldimpact facilities across theworld," said Jeff Maples,

senior vice chancellor for finance and administration. The installation of the lights, guaranteed to meet the NCAA, NBA andNHL foot-candle requirement, was completed last week. "The success of these lights will be a game changer," Andrew Wilhelm,president of LED North America, said. "UT is positioned to start a trendthat could spread to arenas everywhere in a few years." UT was a test site for the lights at no cost to the university. The lights,which can be dimmed and brought to full intensity in seconds, wereinstalled on a small scale for testing during UT's summer sports camps.The light quality was measurably superior and will also allow Thompson-Boling Arena to meet the new high-definition television broadcaststandard. Bandit Lites is installing the lights, which will be mounted under thecatwalk without affecting the current game lights, allowing for operationaland performance testing during the basketball season. While LEDs produce a tremendous amount of light despite their compactsize, they generate considerable heat and are prone to failure if notadequately cooled. ORNL's graphite foam, which is more conductivethan aluminum and one-fifth the weight, provides a solution by almostinstantaneously pulling heat from the lights. The graphite foam technology has allowed LED North America toeliminate the traditional heavy aluminum heat sink and produce theSuperSport luminaire, which weighs 22 pounds. By comparison, otherarena fixtures weigh more than 100 pounds.

In addition to its light weight and greater efficiency, the SuperSportluminaire has a built-in microprocessor to control individual lights. Thisallows arena lighting operators to simply click an icon on a tablet toinstantly switch to various presets to accommodate basketball,volleyball, concerts and other activities. LED North America lights similar to the SuperSport are already beingused at a facility that handles logistics for Nissan as well as at otherindoor commercial warehouse buildings. LED North America, founded in 2008, is located in the Tech 20/20building, an incubator facility for ORNL with an objective to create andaccelerate the development of high-growth potential companies and jobsby capitalizing on the region's unique technology resources. To learnmore about LED North America, visit http://www.led-na.com. UT-Battellemanages ORNL for the Department of Energy's Office of Science.

Virginia

Norfolk - John Herochik has served as Operations Manager atSevenVenues for nine years. In addition to hisloyalty and professionalism, John is well-loved bymany of his fellow employees. As OperationManager, John is responsible for coordinatingdepartmental services and managing theadministration of the operation's units as well asdirecting special projects and daily operations.

John Rhamstine, Director of SevenVenues, recalls the first time he metJohn: "I remember interviewing John for the Operations Managerposition many years ago and being impressed that he had worked at theRose Garden in Portland, OR, a venue that I knew well, but also hadmanaged a small theater in New Jersey. After hiring John, I was equallyimpressed with his work ethic and his willingness to pitch in and assisthis and fellow colleagues with numerous tasks including setting chairs,hauling trash, cleaning restrooms and working on CAD drawings. Johnis one of those individuals with a small ego and a big heart. He will trulybe missed here." Herochik is set to retire in March.

Richmond - Linné DiIorio named Director of Salesand Marketing at the Greater Richmond ConventionCenter. Global Spectrum, manager and operator ofthe Greater Richmond Convention Center, welcomesback Linné DiIorio as the new Director of Sales andMarketing. Linné most recently served as Marketing

Manager for HCA Virginia Health System whereshe was responsible forthe planning and management of community events and partnerships.Linné also led the creative effort for workplace wellness services, ER

wait time campaigns and collateral development. Prior to her role withHCA Virginia,shespent nine years in three sales roles at the GreaterRichmond Convention Center. Linné is a Certified Meeting Professionaland will apply her vast knowledge of convention center sales, eventplanning and marketing in her new role. The staff at the GRCC is excitedto have her back on their team! Virginia Beach - The Virginia Beach City Council recently approvedplans for a 5,000-6,000 seat minor league baseball stadium. VirginiaBeach Professional Baseball, LLC will begin construction of the stadiumthis spring near the Virginia Beach Sportsplex. A 13-field youthtournament complex will be built adjacent to the stadium and is part ofthe project.

The $40 million project will be privately financed, though rebates onadmissions and real estate taxes will provide support for the project overthe next 20 years. The stadium is expected to be complete by April 2015. The minorleague team that will play there will be from the Atlantic League.

Virginia Beach - The City of Virginia Beach has received two privateproposals to build an entertainment/sports arena at the Oceanfront. Theproposals were received from: · A consortium of the W.M. Jordan Company, HKS Sports &Entertainment, and Global Spectrum. Received on Nov. 8 · A consortium of United States Management LLC, AECOMArchitects, Clark Nexsen Architects, Mortenson Construction, SBBallard Construction and SMG. Received Feb. 17.

The initial proposal from Jordan/HKS/Global Spectrum wasunsolicited.Subsequently, on Nov. 12, the City Council discussed thisproposal in general terms and authorized staff to accept it for furtherstudy. The council agreed to allow 90 days for competing privateproposals to be submitted. A Virginia Beach arena city task force will now conduct a thoroughreview of these conceptual proposals and will brief the City Council at afuture date. The council may choose one or more proposals for furtherdiscussion with the companies.

West Virginia

Roanoke - The Roanoke Civic Center, proudly managed by GlobalSpectrum, accepts a certificate acknowledging the RCC as a Level 1CleanZone certified building. The RCC continues to strive towardsreducing its overall carbon footprint by incorporating sustainablecleaning procedures and embracing innovative waste diversiontechniques such as: recycling, chemical dilution, reductions in theconsumption of paper products, right-sizing/gauging can liners, andmoving restrooms to a hands-free environment.

Four years ago the RCC staffformed a green committeecomprised of volunteer staff with aninterest in protecting ourenvironment and implementingenergy-efficient programs at thefacility. Team Green!, as it isknown has taken steps beyond their

greening efforts of the venue and into the community. In the past year Team Green! has participated in several Adopt-a-Streetand Adopt-a-Stream programs in their community. Their work not onlyimproves the aesthetics and livability of these areas but has saved theCity or Roanoke an estimated $3,500 in staff wages.

Roanoke - After completing a formal proposal process, the City ofRoanoke has awarded a new five-year agreement with Global Spectrumto continue management and operation of the Roanoke Civic Center. "We are pleased to continue our relationship with Global Spectrum,"says Sherman Stovall, City of Roanoke Assistant City Manager forOperations. "During the past five years Global Spectrum hasdemonstrated its ability to secure quality events and shows for theenjoyment of Civic Center patrons, as well as improving the financialperformance of the facility. We look forward to the Roanoke Civic Centercontinuing to be the premier live entertainment destination for SouthwestVirginia." Since Global Spectrum began managing the venue in 2009 the RCC hasbeen attracting bigger, better and more diverse events to the RoanokeValley such as Walking with Dinosaurs, Cirque du Soleil, and EltonJohn. Last year the RCC sold out every major country concert thatvisited the venue and broke the 1,000 Broadway subscription mark forthe second time in five years."We are delighted that the City of Roanoke continues to have faith in ourabilities to properly manage this great venue," says Global Spectrum'sRobyn Schon, General Manager of the Civic Center. "We appreciate theunwavering support from the City and the Roanoke Valley community. Our team is excited to continue the job we began five years agobecause we believe that Global Spectrum's job here is not done. Wemade a lot of progress during that time and we are just getting started." "We would like to thank the City of Roanoke for this terrific opportunity,"said Global Spectrum Chief Operating Officer John Page. "The award ofa new contract is a true testament to the outstanding work Robyn andher team continues to do in Roanoke. We are proud of her andeveryone's efforts in making the Roanoke Civic Center a wonderfulvenue for the entire region." The RCC opened in 1971 and has been managed by Global Spectrumfor the past 5 years. The RCC consists of a 10,500 seat multi-purposeColiseum, the 2,100 seat Roanoke Performing Arts Theatre, the 46,000square foot Roanoke Special Events Center and 1,400 square footExhibit Hall. The venue hosts more that 250 events each year andcontinues to be Western Virginia's premiere full-service events facility.

Allied Member News

Food Service Matters is pleased toannounce that Eileen Smith has joined theteam to lead our Design and Constructionplanning and project management team.Eileen is currently working on the $400million dollar "Daytona Rising" project.

Eileen has enjoyed a distinguished twenty-year career in Design andConstruction in the Restaurant and Sports and Entertainment industry.Over the course of her career, her extensive knowledge of all facets ofkitchen and facility design coupled with her "can do" attitude earned hera reputation as a leader in the industry. Eileen spent the past seventeen years with Levy Restaurants where sheled the Design and Construction team for the billion dollar restaurant andsports foodservice giant. With restaurant, retail and commercial project management under herbelt, Eileen eventually moved into the main focus of Levy's business,sports and entertainment, convention centers and consulting. Her roleincluded the coordination of full scope projects from inception throughcompletion laying out the food service for entire facilities. Herestimating, budgeting and value engineering skills proved invaluable, aswell as, her ability to seamlessly coordinate all related disciplines. Eileen brings a wealth of highly specialized knowledge to Food ServiceMatters and we could not be more pleased to have her on our team.

Four Seasons Parking Operations Contract Awarded toAAA Parking

One of the world's greatest hotel brands will make its Orlando debut thisyear with a posh new resort on the grounds of Walt Disney World®. Stillunder construction, Four Seasons Orlando at Walt Disney World®Resort will bring their renowned service and style to Florida's mostpopular tourist destination. Located inside the magnificent GoldenOaks resort community, the Four Seasons Orlando at Walt DisneyWorld® will anchor the first-ever whole ownership of custom single-family homes at Walt Disney World® Resort. A state-of-the-art luxurySpa, Tom Fazio designed Championship Golf Course and roof topSteakhouse are just a few of the incredible amenities Resort guests willenjoy. To ensure every guest receives a first class arrival anddeparture experience, Four Seasons has selected AAA Parking toprovide valet parking services at the Resort.

While many Four Seasons properties around the globe strive toaccommodate the discerning business traveler, Four Seasons Orlandoat Walt Disney World® Resort is packed with family entertainment - withits lazy river, climbing wall, and recreational center's for kids and teens. That said, Business travelers have certainly not been overlooked at theFour Seasons Orlando at Walt Disney World® Resort. The property willfeature extensive meeting and event facilities, including a rooftoprestaurant with fireworks views, making for an inspiring destination formeeting and incentive travel. If a wedding is in your future, FourSeasons Resort Orlando at Walt Disney World® Resort will bring afairytale event to life as never before.

"This announcement is one of the great moments inthe fifty-seven year history of our company. Theopportunity to provide our services to Four SeasonsOrlando at Walt Disney World® Resort is electrifyingfor our entire company," said AAA Parking VicePresident, Bryan DeCort. "Adding this project tocomplement our existing valet parking operation atthe Waldorf=Astoria® Orlando clearly separates AAA

Parking as the premier luxury provider of valet parking in the OrlandoMarket." AAA Parking currently operates parking services for 24 hoteland resort properties in Florida and 65 nationwide. For more information on Four Seasons Orlando at Walt Disney World®Resort, visit fourseasons.com/Orlando or call (800)267-3046. Reservations are being accepted for arrivals beginning August 3, 2014. AAA Parking operates parking services for over 200 properties locatedin 17 metropolitan markets across the country, from Miami to LosAngeles. The company also operates numerous office towers,stadiums, hospitals, convention centers, public parking garages andsurface lots, and event facilities, as well as 150 private events annually. To learn more about AAA Parking, contact Eric Garrison, Director ofMarketing, at 404-525-5959 or online at aaaparking.com.

Newsletter Guidelines Please submit information by the 15th of each month for inclusionin the following month's newsletter. As you think about things to share, please keep in mind that weare looking for news items. Some newsworthy items of noteinclude (but are not limited to):

Expansions, renovations, new buildingsNew contractsIncidents or event surprises that occur at your building youthink others should know about (heads up')How you handle/handled hot button topicsLooking for suggestions on how others handle a concern RFP'sNewly hired or promoted staffCertifications or awards for facilities and staffNotice of PAFMS grads, etc.Job Postings, searches for jobsPhotos (not all can be used). Please identify all people inphoto.

Because most of our members are employed in event buildings,event schedules and articles which list upcoming or past eventswill not be included in the newsletters. On the other hand, eventswhich have led to some unexpected situations requiring fastthought and master handling could be considered newsworthy.