Regional Consultation WorkshopChandigarh, Chennai, Kolkata, Mumbai, Lucknow
Presented by: Shankar Aggarwal, Joint Secretary, DIT
Challenges
• 1.2 billion people
• 600,000+ villages, 70% population rural
• Multi-ethnic, Multi-religious society
• Multi-lingual: 22 Official languages
• Multi-party, Multi-tiered democracy
• 35 States & UTs; 240,000 + Local Bodies
Highlights•Accelerating GDP growth @ ~ 8.5 - 9%
•Rapidly growing IT/Services sector
•Explosive telecom growth:
Over 650 million telecom subscribers
60 million internet users;
9.45 million broadband subscribers
•Rapidly growing IT/Services sector:
IT and ITeS Exports: US $49.7 billion for FY 09-10
Sharp Economic and Social Divide
National e-Governance Plan:
Vision
“ Make all Government services
accessible to the common man in
his locality, through common
service delivery outlets and ensure
efficiency, transparency & reliability of
such services at affordable costs to
realize the basic needs of the
common man”
Strategy to Realize Vision
• Focus on Services & Service Levels
Business Process Re-engineering & Change
Management
Creation of Service Delivery Platform
• Centralized Initiative & Decentralized
Implementation
• Capacity Building
Strategy to Realize Vision
• Ownership and Central Role of Line
Ministries/State Governments
• Emphasis on Public Private Partnerships (PPP)
• Awareness & Communication: Use of Mass
Media & Rural Outreach Programmes
• Institutional mechanism for collaborative
process of Standards Formulation and
encouragement to Open Standards
88
PM’s Committee on NeGP
National e-Governance Advisory Board
( Headed by Minister)
Apex Committee( Headed by Cab Secy)
DIT
NISG NeGD NIC
State/ Provincial Governments
Line Ministries
Implementation Framework
9
Core Infrastructure
• Common Service Centres (CSCs)
100,000+ CSCs for 600,000+ villages
• State Wide Area Networks (SWANs)
2Mbps secured intra-network up to Block level
• State Data Centers (SDCs)
For hosting State-level e-Governance Applications
and Data
State Data Centre
State Portal
Govt. Departments at various levels
SHQ
Collector’s
Office
Tehsil / Taluks
Registration
Transport
Revenue
Municipalities
State
Districts
Blocks
Taluks
CSC
CSC
CSC SSDG
SWAN
Internet
Information
List Services
List Offices
List e-Forms
Standards based
Message Routing
Unique Application ID & Authentication
Guaranteed Delivery & Transaction Log
Time-stamping & Status Tracking
…
e-Forms
UID Payment Gateway
Call Centre
..
NeGP Service Delivery Strategy
People Infrastructure
• Capacity Building Scheme
To create capacities in States for project
management & implementation
–By tapping government & private sector talent
To train & sensitise employees
To undertake change management
–To orient project implementation towards service
delivery
e-Delivery of Services
• 27 Mission Mode Projects (MMPs)
• Implemented in Public Private Partnership
Framework
• MMPs based on the following principle:
Ownership – Services, Service levels &
implementation
• Independent assessment of outcomes
Standards • Ensuring sharing of information and seamless interoperability
• Institutional mechanism for collaborative process of Standards
Formulation
• Encouragement to Open Standards: Policy on Open Standards
• Standards Published: http://egovstandards.gov.in
– Metadata & Data Standards
– Localisation and Language Technology Standards
– Information Security
– Quality & Documentation
– Digital Signatures
• Standards under progress
– Technology Standards on Interoperability
– Biometrics
– E-Forms
– XML Signature
Awareness & Communication
• Building NeGP as an Umbrella Brand under the A & C
programme
• Creating awareness amongst citizens about NeGP and its
objectives
• Motivating Stakeholders
• Creation of demand driven atmosphere which will ensure
qualitative service delivery
• Agricultural Practices & Productivity
• Employment Generation Schemes
• Skill Upgradation
• Financial Inclusion
• Quality Education
• Telemedicine & Health
• Use of Renewable Energy & Energy Efficient
Devices
• Sharing of Knowledge & Best Practices
Way Forward
That’s a good sign,
sky is really the limit…
MMP Category No. of MMPs
No. of MMPs Approved
No. of Services (Targeted)
No. of Services(Available)
Target Date GO LIVE
Central 9 10** 200 158 GONE LIVE: 14By 2010: 3By 2011: 2By 2012: 6By 2013: 2By 2014: 1Total: 28 **
State 11 8 299 48
Integrated 7 6 88 62
Total for all MMPs
27 24* 587 268
State Initiatives
542 349
MMPs + StateInitiatives
1,129 617
Mission Mode Projects: Status
*e-Procurement- Scheme under formulatione-PRI, Agriculture & Employment Exch. : Under consideration for approval
** Passport & Visa (Immigration) treated as separate MMPs
Mission Mode Projects (MMPs)
Integrated (7)
India Portal
NSDG
CSC
e-Courts
EDI
e-Biz
e-Procurement
State (11)
Land Records – 1
Transport
Land Records - NLRMP
Treasuries
Municipalities
Police - CCTNS
e-District
Commercial Taxes
Agriculture
Gram Panchayats
Employment Exchange
Central (9)
Banking
Insurance
Income Tax
Central Excise
MCA 21
Pensions
Passport *
Immigration and Visa*
National ID / UID
e-Office
Gone Live Under Implementation Design & Development Industry
*Initially taken jointly
Common Services Centers
1,00,000+ CSCs across 6,00,000+
villages
Enable G2C & B2C services
Scheme approved in Sept’06
Implementation on a PPP model
*Jharkhand, Haryana reported 100% CSC rollout, however due to termination of SCA in Haryana, 561 out of 1159 CSCs are non operational. Similarly, in UP, TN, Uttarakhand, Maharashtra, AP,due to cancellation of contract around 4000 CSCs are non operational
≥ 70% (21)
50% - 70% (2)
Jammu Kashmir
Himachal Pradesh
Punjab
Haryana
Uttar Pradesh
Uttaranchal
Bihar
Gujarat
Maharashtra
Karnataka
KeralaTamilNadu
AndhraPradesh
Orissa
Chattisgarh
West Bengal
J&K
HP
Punjab
Haryana
Rajasthan
Gujarat
Karnataka
Kerala
CHH
Sikkim
Arunachal Pradesh
Puducherry
TN
WB
BiH
JHD
Uttarakhand
UP
MP
Maharashtra
AP
Orissa
ASM NGL
MNPMGH
TRIPURA
20% - 50% (6)
RFP issued/to be issued (2)
≤ 20% (1)
Chandigarh
Goa
MZR
--CSC rolled out - 84,830
-Over 100 different services being delivered
Daman and Diu
Dadra & Nagar Haveli
Lakshadweep
Andaman & Nicobar
Islands
Under Discussion (3)
Delhi
CSC Status (September, 2010)
CSC Infrastructure
• 100 – 150 sq. ft space
• Min. 1 PC with UPS
• Min. 1 Printer
• Digital / Web Camera
• Genset / Inverter/ Solar
• OS and other application software
• Wired / Wireless Broadband
Connectivity
• Trained and incentivized manpower
• Investment : Rs 2 lakh/ CSC
Enabling Transformation
Platform for fundamental transformation of the ways in
which development challenges would be met in rural India
E-Government
AgricultureFinancial Inclusion
Tele-medicineEducation
Right to Information
Challenges Achievements Learning
Key Learning/Outcomes
Challenges
Rolling out 100,000+ CSCs in
600,000+ villages
Integrating existing G2C delivery
channels with CSCs
Integrated public service delivery vs
silo based service delivery
Challenges
Regulatory & Legal enablement of ICT
based processes
Building capacity within & outside
government
Creation of robust e-Infrastructure
Achievements
Institutionalizing universal coverage &
public service delivery at village level
Roll out of over 84,830 CSCs across
30 states covering a population > 400
million
Achievements
Institutionalization of PPP model for
Public service delivery
- Multi-stakeholder partnership in design &
implementation
- Synergy between public & private goals
IT Amendment Act (2008) for
regulatory & legal enablement notified
Learnings
Leadership and ownership critical for
success
Citizen-centric approach - more effective
service delivery model
Robust backend e-Infrastructure to converge
and provide seamless integration
DIT
SPV
STATE GOVERNMENT
SDA (Government Agency)
SCA (Private Partner)
VLE (Private Individual)
Citizen
Implementation Framework
Service Center Agency
Private Sector Entity
Responsible for
- Setting up, rollout and management of CSCs
- Selection and training of VLEs
- Provision of B2C services
State Designated Agency
Specific authority set up/ enabled by
State Government
Responsible for
- Monitoring
- Disbursing revenue support
- Enforcing Master Service Agreement
- Liaising between SCAs and State Governments
Name: Sadhan Chandra Pal
Location: Junbedia, Bankura-II,
West Bengal
Earnings: Rs 12,000 per month
Village Level Entrepreneur
NeGP:The Changing Face of
Rural India
Name: Manoj Karmakar
Location: Sanbandha Gram
Panchayat Office,
Block: Bankura-II, West Bengal
Village Level Entrepreneur
Earnings: R 15,000 per month
NeGP:The Changing Face of
Rural India
Name: Santosh Kumar
Location: Divigar, Jharkhand
Village Level Entrepreneur
Earnings: Rs 15,000 per month
NeGP:The Changing Face of
Rural India
Name: Shrikant Yadav
Village Level Entrepreneur
Location: Divigar, Jharkhand
Earnings: Rs 12,000 per month
NeGP:The Changing Face of
Rural India
Nov-Dec ‘105
Maharashtra
Kerala
Tamil
Nadu
J&K
HP
Rajasthan
Gujarat
CHH
Sikkim
Arunachal
Pradesh
PondicherryTN
WB
BiH
JHD
Uttarakhand
UP
MP
Maharashtra
AP
Orissa
AssamNagaland
Manipur
Mizoram
Meghalaya
Tripura
5
2
May-Jul ’11
DPR yet to be received
Goa
Daman & Diu
Dadra
Lakshadweep
SDC - Go Live
Delhi
2 Opted Out
5 Sep-Oct ‘11
Punjab
Haryana
Chandigargh
A
n
d
a
m
a
n
5 Feb-Mar ‘11
3 Oct-Dec’11
Oct ‘104
4 Apr-May ‘11
SDC Status
State Data Center: Status
SDC Implementation:
Year No of SDCs
By December 2010 10
By June 2011 15
By December 2011 31*
* Chandigarh , Delhi opted out while Daman & Diu , Dadra & Nagar & Haveli yet to submit their
DPR.
Goalpara District rolled out e-District applications integrating CSC,
SWAN, which was inaugurated by IT minister in Nov.'09
E-District in Goalpara, Assam
e-District
Objectives
• Target high volume services at District level
• Undertake backend process re-engineering to e-
enable the delivery of these services through CSCs
Examples of services: Issue of Certificates,
Application for Pensions, Revenue Court related,
Government Dues and Recovery related, Ration Card
related and Grievance redressal
Status of e-District
Pilot projects are being implemented in 14 States (37 districts)
covering a population base of 110 million (appx.)
Out of these 14, the Pilot projects have been successfully
launched in 3 states – UP, Assam and Tamil Nadu
Average number of citizen transactions/ month/ district are
20,000
National rollout of this MMP at a cost of USD 600 million (appx.)
planned for 2010-12
42
Proximity of coverage & number of services e-enabled
Cost of accessing the service
Quality of accessed service
Governance
Transparency
Accountability
Corruption free
OUTCOME PARAMETERS
IMPACT ASSESSMENT
Number of trips to Government offices
significantly reduced by 1-2 trips
Waiting time at offices reduced in the range
20-40%
Land Records Project – Significant reduction
in bribery
Direct cost savings to the citizens in the range
Rs.60-110/- (per transaction)
Capacity Building Scheme
CB Scheme approved for Rs 313 Cr. (USD 70 Mn)
State e Mission Teams as professional resources to
support States at programme level
• Appraisal and coordination
• Hand holding of Line Departments
• Ensure interoperability and adherence to Standards
Support to State Administrative Training Institutes
Training/Orientation of stakeholders
Capacity Building Scheme
Support to State e- Mission Teams (SeMTs)
•Professional Resources being provided to States
Support to Central Project e-Mission
Teams (CPeMTs)
Capacity Building Scheme
Training & Sensitisation
• Leadership Meet for Political Leaders
• Orientation & Sensitization training for Policy Makers
• CIO / CTO trainings for Project Leaders
• Change Management & BPR training for officials
• eGPx course for long term Capacity Building
• Annual National Conference on e-Governance
• Round Table Conferences with State Governments
• State Portal Repository of Government Information and services
Enables citizens to download & submit forms electronically
• State Service Delivery Gateway (SSDG) Enables routing of messages based on standards
Routing of forms to a particular office of a Department
• E Forms Facilitates standardized, interoperable format
For electronic service delivery
This will enable assured electronic delivery, acknowledgement and status tracking of application from citizen
State Portals, SSDG & e-Forms
2
SWAN implemented
Implementation at Advance stage
23
Himachal
Pradesh
Punjab
Haryana
Uttar Pradesh
Bihar
Gujarat
Maharashtra
Karnataka
Kerala
Tamil
Nadu
Andhra
Pradesh
Orissa
West BengalJharkhand
J&K
HP
Punjab
Haryana
Rajasthan
Gujarat
Karnataka
Kerala
CHH
Sikkim
Arunachal
Pradesh
Pondicherry
TN
WB
Bihar
Uttarakhand
UP
MP
Maharashtra
AP
Orissa
Assam NGL
MNP
MZR
MGH
TRIPURA
CHD
4 Implementation in Progress
2 Bid Process Initiated
2 RFP/ BoM under preparation/revision
2 Opted Out from SWAN Scheme
Delhi
Goa
Lakshadweep
JHD
Andman
Daman and Diu
Dadar and Nagar Haveli
SWAN Status (September, 2010)
• 5000+ PoPs
Operational
• BSNL is Bandwidth
Provider
• All SWANs to be
operational by March
2011
Services through CSCsSr. No.
Services Departments States
1. Print Copy of Record of RightsRevenue
Bihar, Chhattisgarh, MP,UP, Jharkhand, West Bengal, Maharashtra2. Online Mutation Application
3. Data Entry for NREGA job cards
Rural Development Bihar, Jharkhand,Madhya Pradesh,
Uttar Pradesh
4. MIS Updation
5. Muster Rolls
6. Job Cards
7. Photography
8. Request online soil health card
Agriculture Andhra Pradesh,West Bengal
9. Sending questions through net
10. Surfing & viewing agriculture information
11. Soil Testing
12. Agriculture Information
Sr. No. Services Departments States
13. Data Entry and printing of forms for Inclusion, transposition and modification of Electoral Rolls and EPIC Generation Replacement cases
Electoral Tamil Nadu, West Bengal
14. Electoral Card Updation
15. NRHM
Health Haryana ,Jharkhand,Tripura
16. Telemedicine/ Telhomeopathy
17. Health Camps
18. Diagnostic facility through up linking with specialty hospitals
19. Availability of trained paraworker
20. Registration of new jobsLabour
(Employment Exchange)
West Bengal21. Updating the qualifications
22. Renewal of Registration
23. Issue of Duplicate Registration cards
Services through CSCs
Sr. No. Services Departments States
24. Provident Fund (Landless Labour)
Panchayat & RD West Bengal
25. RTI Bihar
26. Jail Sakshatkar Jharkhand
27. Consumer Affairs (Awareness & Publicity)
Consumer Affairs West Bengal
28. Stamp Vendor Assam, Jharkhand
29. Postal Services Postal Jharkhand, West Bengal
30. Utility Billing State Electricity Board/ BSNL
Assam, MP,Maharashtra, Orissa, Sikkim, West Bengal
31. Financial Inclusion Other J&K, MP, Meghalaya, Tamil Nadu, Orissa, Sikkim
Services through CSCs
Sr. No Services Department Application
32. Caste Certificate Revenue eDistrict/CHOICE
33. Income Certificate Revenue eDistrict/CHOICE
34. Domicile Certificate Revenue eDistrict/CHOICE
35. Registration in Employment Exchange Labour eDistrict/CHOICE/eForms
36. Old Age Pension Social Welfare eDistrict/CHOICE/eForms
37. Widow Pension Women Welfare eDistrict/CHOICE/eForms/MMP
38. Handicap Pension Handicap Welfare/ Medical
eDistrict/CHOICE
39. Birth Certificate Health, Urban Development & Panchayat
eDistrict/CHOICE
40. Death Certificate eDistrict/CHOICE
41. Revenue Court Case- Daily cause list Revenue eDistrict/CHOICE
42. Revenue Court Case- Status Tracking Revenue eDistrict/CHOICE
43. Revenue Court Case- Final orders Revenue eDistrict/CHOICE
44. Dues & Recovery- Issuance of Citation for recovery (RC)
Revenue eDistrict/CHOICE
45. Dues & Recovery- Status of Recovery Revenue eDistrict/CHOICE
46. Grievances- Filing of Grievances Administrative Reforms
eDistrict/CHOICE
47. Grievances- Status Tracking eDistrict/CHOICE
Services through CSCs: e-District Services
Sr. No
Services Department Application
48. Registration for SGSY Rural Development eDistrict/CHOICE
49. Registration for NREGA Rural Development eDistrict/CHOICE
50. PMeGP (New Service) in lieu of PMRY Small Scale Industries eDistrict/CHOICE
51. Issuance of Character Certificate Police eDistrict/CHOICE
52. FIR Status Tracking Police eDistrict/CHOICE
53. Application for additional name in Voter List Election eDistrict/CHOICE
54. Application for modification of name in Voter List Election eDistrict/CHOICE
55. Application for deletion of name in Voter List Election eDistrict/CHOICE
56. Transposition of Voter List eDistrict/CHOICE
57. Filing of RTI Applications Admn Reforms/All Depts eDistrict/eForm (NeGP)
58. Ration Card- Issuance of new ration card Food & Civil Supplies eDistrict/CHOICE/eForms
59. Ration Card- Modification in ration card Food & Civil Supplies eDistrict/CHOICE/eForms
60. Ration Card- Duplication in ration card Food & Civil Supplies eDistrict/CHOICE/eForms
61. Ration Card- Surrender of ration card Food & Civil Supplies eDistrict/CHOICE/eForms
62. Birth Registration Health/ Municipality eForms/MMP
63. Death Registration eForms/MMP
Services through CSCs: e-District Services
Sr. No
Services Department Application
64. Issuance of Khatauni ROR Revenue eDistrict/CHOICE/eForms
65. Non-Encumbrance Revenue eForms/MMP
66. Solvency Certificate Revenue eForms/MMP
67. Permission for Fair Revenue eForms/MMP
68. Permission for Procession Revenue eForms/MMP
69. Registration under Hindu Marriage Act Revenue eForms/MMP
70. Registration of Marriage under Special Act Revenue eForms
71. Issuance of Marriage ability CertificateRevenue eForms
72. Solemnized Marriage
73. Issuance of Voter Certificate Election eForms
74. Duplicate Voter Certificate/ I Card Election eForms
75. Application for Electricity Connection Energy/UPPCL eForms
76. Application for Telephone Connection/ Transfer BSNL eForms
77. Application for Sewerage Connection Municipality eForms
78. Application for Water Connection Municipality eForms
79. Issue of Arms License District Magistrate eForms
80. Renewal of License District Magistrate eForms
Services through CSCs: e-District Services
Sr. No
Services Department Application
81. Application for Scholarship Programmes Education eForms
82. Grievance Service All Departments eForms
83. Application for Renewal of Employment Registration Labour eForms
84. Application for Medical Checkup Health eForms
85. Application for Grant of Aarogya Nidhi by BPL Health & Family Welfare eForms
86. Application for Janani Suraksha Health & Family Welfare eForms
87. Application for Loan to Handicap Person Handicap Welfare eForms
88. Application for Marriage Grant Handicap Welfare eForms
89. Application for Aids and Appliances Social Welfare eForms
90. Application for Family Benefit Scheme Social Welfare eForms
91. Application for Scholarship (General & SC/ST) Social Welfare eForms
92. Application for Marriage & Illness Grant Social Welfare eForms
93. Application for Atrocities Social Welfare eForms
94. Application for Kutumb Register Panchayati Raj eForms
95. Application for Maps Revenue eForms
96. Application for Grant-in-aid for Widows Women Welfare eForms
Services through CSCs: e-District Services
Sr. No
Services Department Application
97. Application for Financial Assistance to Women (dowry victims)
Women Welfare eForms
98. Application for legal assistance to dowry victims
Women Welfare eForms
99. Application for grant for remarriage of dowry victims/ destitute women
Women Welfare eForms
100. Application for Dampatti Puraskar Scheme to promote remarriage of widows
Women Welfare eForms
101. Application for Registration under NREGA Rural Development eForms
102. Application for Work Allotment under NREGS Rural Development eForms
103. Application for Indira Awas Yojana Rural Development eForms
104. BPL Certificate Printing Rural Development/ Food & Civil Supplies
CHOICE
105. Payment of Electricity Bill UPPCL eSuvidha/CHOICE
106. Payment of Telephone Bill BSNL eSuvidha/CHOICE
Services through CSCs: e-District Services
GO LIVE STATUSTarget Date MMP Type MMP
Current (14) Central (7) MCA 21, Pensions, Central Excise & Customs, Income Tax, Passport, Banking and Insurance
State (2) Land Records-I, Road Transport
Integrated (5) CSC, e-Courts, EDI, NSDG, India Portal
2010 (3) Central (2) UID, e-Office
Integrated (1) e-Biz
2011 (2) State (1) Agriculture
Integrated (1) e-Procurement
2012 (6) State(6) Municipality, Police, Land Records-NLRMP, Employment Exchange, e-PRI, e-District
2013 (2) State (2) Treasuries, Commercial Tax
2014 (1) Central (1) Immigration
Work in Progress (Andhra Pradesh, Gujarat, Haryana, Karnataka, Maharashtra,
Meghalaya, Nagaland, Orissa, Puducherry, Rajasthan, Sikkim, TN, Tripura, WB)
14
Bid Process Completed (LoI/ Work Order issued) 18
Bid Process Under Progress 5
DPR Approved 31
RFP Approved 23
RFP under approval by DIT/ revision by State 5
States yet to submit their RFPs(Assam, Goa, Punjab)
3
SDC Implementation Status
SDC Implementation StatusBid Process Completed in the following 18 States
Sl. No States Sl. No. States Sl. No. States
1 Andhra Pradesh 7 Maharashtra 13 Rajasthan
2 Gujarat 8 Manipur 14 Sikkim
3 Haryana 9 Meghalaya 15 Tamil Nadu
4 Jharkhand 10 Nagaland 16 Tripura
5 Karnataka 11 Orissa 17 Uttar Pradesh
6 Kerala 12 Puducherry 18 West Bengal
Bid Process Under Progress in the following 5 States
– Andaman & Nicobar
– J & K
– Madhya Pradesh
– Mizoram
– Uttarakhand
SDC Implementation Status
Sl. No.
States Sl. No. States Sl. No. States Sl. No. States
1 Andaman & Nicobar
9 Himachal Pradesh 17 Maharashtra 25 Rajasthan
2 Andhra Pradesh
10 J & K 18 Manipur 26 Sikkim
3 Arunachal Pradesh
11 Jharkhand 19 Mizoram 27 Tamil Nadu
4 Assam 12 Karnataka 20 Meghalaya 28 Tripura
5 Bihar 13 Kerala 21 Nagaland 29 Uttarakhand
6 Chhattisgarh 14 M P 22 Orissa 30 Uttar Pradesh
7 Gujarat 15 Lakshadweep 23 Punjab 31 West Bengal
8 Haryana 16 M P 24 Puducherry
SDC Implementation StatusDPR Approved in the following 31 States
RFP Approved in the following 23 StatesSDC Implementation Status
Sl. No
States Sl. No. States Sl. No. States
1 Andaman & Nicobar
9 Madhya Pradesh 17 Rajasthan
2 Andhra Pradesh 10 Maharashtra 18 Sikkim
3 Gujarat 11 Manipur 19 Tamil Nadu
4 Haryana 12 Meghalaya 20 Tripura
5 Jharkhand 13 Mizoram 21 Uttarakhand
6 J & K 14 Nagaland 22 Uttar Pradesh
7 Karnataka 15 Orissa 23 West Bengal
8 Kerala 16 Puducherry
RFP Under Approval in the following 5 States
– Arunachal Pradesh
– Bihar
– Chhattisgarh
– Himachal Pradesh
– Lakshadweep
SDC Implementation Status