Regional License/Permit Program September 25, 2013slide 1
Regional License/PermitProgram
City of RenoCity of SparksWashoe CountyWashoe County Health District
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AAA Customer ServiceAny License or Permit
AnytimeAnywhere
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What have we heard?On-line services
Applications and renewalsPaymentFind information and resultsPlans submittal
Regional licensing and permittingShared and consistent information among jurisdictions
Transparency
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Benefits
On-line, 24 hours/day and 7 days/weekCustomer centric practicesIntegrated regional database and platformReduced duplication between jurisdictionsFuture anticipated cost savingsLeverages current technologyIndustry best practices
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What happens if we stay on legacy system
No on-line customer serviceNo regional integration of informationNo sharing of common customer informationNo electronic document submittalsNon-supported legacy software system
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Investment
Initial capital outlay - ~$1.67 millionProportionally shared among jurisdictionsIncludes first year’s subscription costCost recovery over 5 years
Annual funding - ~$479,000Proportionally shared among jurisdictionsAnnual user-based subscription modelIncludes future upgrades, additional user seats, and technology needs
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Potential program funding sourcesRegional technology fee
Customers benefiting from the program pay the feeScalable – more customers means expansion of program, but also brings more fee revenueReduces impact to general fund tax payers
General fundLimited funds availableDirect competition with other programs for those limited general funds
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Program funding sources (continued)Vendor financing – lease purchase
Through Government Capital Corporation1.99% effective lease rate (subject to underwriting approval and mutually accepted documentation)Payments (with contract in place for Fiscal Year 2013-14):
Annual payments beginning on July 1, 2014Five (5) annual payments in totalCovers first year of implementation + maintenance and four (4) subsequent years of maintenance
Enterprise fundsRestricted to enterprise funded agencies
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Proposed regional technology feeBased on the cost of a permit or license
5 year investment recoverySustains annual funding (subscription)Periodic evaluation
Collected when license or permit is purchasedEach customer who uses system (on-line or at public counter)Initial application, first year, renewalNon-refundable
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Connected to strategic outlooksCities of Reno and Sparks
Provide services citizens ask forProvide efficient and responsive services
Washoe CountyQuality public serviceEconomic development and diversification
Washoe County Health DistrictProvide environmental servicesServe through enhanced use of technology
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Next StepsCity and County Management direction to proceedCity Councils, BCC and District Health direction:
Conclude vendor negotiationsDevelop interlocal agreementCost recovery
Outreach to customers for feedback on proposed regional technology fee
Staff returns with contract, funding information, agreement, and possible cost recovery plan
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Regional License/PermitProgram
Questions?