Regional Transit Projects and Mobility Management
FPTA/FDOT/CUTR Workshop
St. Lucie County
Housing & Community Services
June 6, 2012
Project Highlights • General Overview • Challenges
• Opportunities • Solutions
• Mobility Coordination • Success Stories
General Overview
• Provide oversight & management of the public transit system. Operations - Council on Aging of St. Lucie, Inc. Six fixed routes and Demand Response
Services System operates Mon – Fri, 7 am - 6 pm
• Partner with 16 local program providers who offer transportation for their participants.
St. Lucie County Board of County Commissioners is the Community Transportation Coordinator
Challenges •No early or late evening services •No weekend/holiday services •Limited funding •Limited resources and connectivity for social service agencies
•Limited access to educational, recreational & life sustaining sites
Beneficiaries
• Residents • Social Service Agencies • Public & Private Transp. Providers • Coordinated Contractors • Agencies promoting alternate forms of transportation
Solutions Steering committee: • Coordinated Contractors & Social Service
Org.’s Goals: • Bridge gaps • Improve quality of life • Increase access to services • Increase community network providers • Identify new funding to sustain operations
Transportation Coordination Network
• Safe •Dependable
• Affordable & •Courteous
Accomplishments Job Access Reverse Commute Grant ARC
• Transportation for employment, school, & childcare • 7,838 Trips to date since 10/2011
Hunger Free Coalition – National Innovation Award Easter Seal Project Action
• ATCI Technical Support Grant - 1 year Best in Class for Electronic Media/Audio Visual FPTA
• Travel Training Video Memorandum of Agreement
• Workforce Solutions
One Call, One Click
Center
Transportation Coordination Network
Medical Employment Shopping,
FUN!
Vision for the Future
Corine C. Williams, Transit Coordinator Natasha Monaco, Mobility Specialist
St. Lucie County Housing & Community Services
437 N.7th Street, Fort Pierce, FL 34950 772-462-1777
www.stlucieco.org/community
Thanks! Questions??
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Northeast Florida Mobility Summit
FPTA Conference June 6, 2012
Improving Mobility in Northeast Florida
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Northeast Florida Mobility Coalition
• Formed in the Spring of 2006 to:
• Create regional partnerships • Identify mobility solutions without
regard to physical, territorial or financial boundaries
• Develop strategies for more efficient utilization of resources and minimize gaps and duplications
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
The Northeast Florida Region
Baker, Clay, Duval, Flagler, Nassau, Putnam, and St Johns counties
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Issue
Travel across county lines is difficult for transportation disadvantaged persons.
Statewide Regionalization Workshop – hosted by the TD Commission on September 2, 2010. Both JTA and NEFRC expressed
support for regionalization. Both opposed the TD Commission
Theoretical Model of creating a “Regional CTC”.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Response
Northeast Florida Mobility Summit 2010 held on September 8, 2010. Transportation providers, elected
officials, policy makers, planning experts and funding agency representatives participated.
Develop and implement coordination practices best suited to our region’s needs was the goal.
Action Plan drafted.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Action Plan
Create a task force or subcommittee for each set of action steps;
Identify and prioritize target goals; Set a time-table for completion; Establish reporting methodology
and key performance standards; Northeast Florida Mobility Coalition
to take the lead.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Three subcommittees consisted of cross-section of public and private transportation providers, social service agencies; planning and funding officials. Technology Subcommittee Resources Subcommittee Policy Subcommittee
Subcommittees
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Recommendations of the Technology Subcommittee
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Regional Scheduling and Dispatching System
– Common Trapeze PASS and FLEX platform.
– CTCs will maintain their own database but will ultimately be able to optimize trips across county lines.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
– Provide links for each CTC web site to other CTC web sites - Completed
– Eventual goal is to have one regional transportation resource web site • view multiple transportation options
[similar to Expedia] • Book, review and cancel trips • Track location of transit vehicle
– Potential funding source identified and efforts begun on a regional based application.
Regional Web Site
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
– Toll free number for regional trip information marketed across region.
– Voice Over Internet Protocol to send calls automatically to the county of origin.
– Caller will be directly connected to applicable CTC by dialing the number.
Single Point of Access
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Central Reporting System
– Implementation of Trapeze on region-wide basis will allow for uniform billing information.
– Use of Mobile Data Terminals to collect consistent information.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
– Standards to define how transit specific ITS systems, products, and components can interconnect, exchange information, and interact.
– Standards consistent with the TPO’s “First Coast Regional Intelligent Transportation Systems Master Plan.”
Uniform ITS Architecture
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Regional Fare Structure
– Current fare structure differs for CTCs. – Establish a single tap card for use
anywhere in the region. – Smart card system installed on Duval
County vehicles in February 2012. – Need to investigate funding source for
other CTCs.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Recommendations of the Resources Subcommittee
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Uniform Regional Software
– Establish protocols and potential costs associated with the software system.
– Draft protocols document have been finalized and have received funding through grant. Additional grants sought to expand area.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Service Partnerships
– Coordinate schedule information and regional hubs.
– Keep other CTCs informed of schedule changes.
– Longer routes with origins and destinations across county lines to be developed.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Shared Agreements
– Survey of assets to determine benefit of regional purchasing process.
– Enter into shared agreements. – Investigate shared insurance, parts,
and motor fuel arraignments.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Recommendations of Policies Subcommittee
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Cost Allocation Model
– Each program must pay its fair share of costs according to the benefits received.
– Marginal costing model may be best. – Potential for shared savings between
recipient agencies
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Inter-jurisdictional Trips
– Determine common destinations and possible transfer points.
– Identify trips currently provided that could be used in development of pilot implementation.
– Optimize trips within the region.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Coordination of Funding Sources
– Identify and propose method for removal of coordination barriers.
– Identify impacts to transportation funding that result from funding cuts
– Identify duplicative transportation systems to create more cost-effective network.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Policy and Legislative Barriers / Recommendations
– Develop a legislative campaign to focus a coordination effort.
– Implement a regional funding system.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
Unmet Needs
– Continuous inventory of unmet needs is necessary.
– Must be balanced against funding limitations.
– Ultimately will need to develop a region-wide rider outreach and education program.
N O R T H E A S T F L O R I D A M O B I L I T Y S U M M I T
For more information:
Simply call or email: Ed Lehman
[email protected] (904) 279-0885 x130
Northeast Florida Regional Council 6850 Belfort Oaks Place Jacksonville, FL, 32216
Northeast Florida’s Mobility Management System
Improving Mobility in Northeast Florida through
investments in coordinated and integrated
technological tools
The Northeast Florida Region
Duval
Nassau
Baker
Putnam
St Johns Clay
Northeast Florida’s Mobility Management System
Modeled after the Mobility Services for All Americans TMCC initiative, the system will integrate proven ITS technologies to provide:
• One-stop access to unified travel support services;
• Coordinate transportation needs across service providers and modes;
• Efficiently process financial transactions; and
• Opportunities to eliminate redundancies.
Mobility Management Grants
• FDOT Service Development grant $191,270 • Develop a regional scheduling system for
Transit and Paratransit operations.
• FTA Section 5317 New Freedom grant $60,000 • Establish framework and processes for a
regional mobility management program.
• FTA Veteran Transportation and Community Living Initiative $1,925,200
• Implement the Northeast Florida One-Call/One-Click Transportation Resource Center.
Summary of Funded Systems
• Planning Activities • Shared scheduling system • Mobile Data Terminals (MDTs) • Internet resources • Interactive Voice Response (IVR) system • Educational programs
System Functional Diagram
Regional Scheduling and Dispatching System
• Trapeze PASS software: • Collecting client information • Booking and scheduling trips • Creating subscriptions • Building paratransit manifests • Creating bills and reports
• Trapeze FLEX software: • Creating flex route schedules and manifests • Booking route deviations
• Trapeze Medicaid Import and Claims Module • Creating complex Medicaid billings
Regional Web Site
Regional website provides access to :
• Transportation information within and across county lines;
• Multiple transportation options;
• Book, review and cancel paratransit and flex route trips; and
• Track location of transit vehicles.
This feature enhances current services and reduces number of calls into the call center.
Regional Telephone System
Part of the IVR system to provides access to:
• Transportation information within and across county lines;
• Multiple transportation options;
• Book, review and cancel paratransit and flex route trips; and
• Agencies outside of their local dialing area.
This feature enhances services and reduces number of calls into the call center. May replace any existing toll free costs to agencies.
Automatic Trip Notification System
Part of the IVR system to provides access to: • Call passengers as the vehicle is within 10
minutes of arriving at their booked location and • Make reminder calls passengers a day prior to
their booked trip
This feature will • Enhance your services; • Improve on-time performance of your trips; • Reduce the number of no-shows; and • Reduce the number of calls into your call center.
It may not replace any current technologies.
Mobile Data Terminals
Upon the full implementation, CTCs in the region will receive MDTs installed on their vehicles to:
• Send manifests directly to each vehicle;
• Provide turn by turn instructions to each destination; and
• Calculate passenger boardings, vehicle activity, and productivity.
Additional Agencies Providing Transportation Services
• American Cancer Society • City of Jacksonville Department of Elder Affairs • Disabled American Veterans • Flagler County • Gainesville RTS • Independent Living Resource Center • LogistiCare • MV Transit • Suwannee Valley Transit Authority • Veterans Health System • WorkSource • And many, many more….
Full Coordination without Full Integration
Access to all transportation options is necessary including: • Walking • Biking • Car sharing • Taxi • Inter-City Bus service • Social Service Agencies • Private providers
How do Other Industries and Agencies do it? Methods may include:
• Cataloging Information;
• Mapping fixed attributes; or
• Providing interactive, real time trip booking protocols.
Maryland’s TRIP (Transportation Resource Information Point) at mdtrip.org
State of Delaware DART at dartfirststate.com
Help is On Its Way
Through the Veteran Transportation and Community Living Initiative, many more One-Call/One-Click Transportation Resource Centers are being developed.
We are not doing it alone.
Technical coordinating groups have been created with the partnerships of experts at FTA, the Veterans Administration, United We Ride, CTAA, APTA and many more.
More information is available at www.fta.dot.gov/veterans
Northeast Florida Contacts
Liz Peak Regional and Flexible Services Coordinator
and Project Lead for the Northeast Florida Mobility Management System
(904) 633-8535 [email protected]
Khaled Shammout Assistant Director of Mass Transit
(904) 633-8510 [email protected]
Presented by: John Irvine, Comm. for Transp. Disadvantaged Ivan Maldonado, Star Metro Corine C. Williams & Natasha Monaco, St. Lucie
County Transit Mr. Ed Lehman, NE Florida Regional Council Ms. Liz Peak, Jacksonville Transp. Authority Ms. Katie Arnold, Mobility Manager, St Johns
County Council on Aging, Inc.
AAA Auto Club South AARP Area Agency on Aging of Pasco-Pinellas Carlin Rogers Consulting Commission for the Transportation Disadvantaged
Dept of Hwy Safety and Motor Vehicles
Department of Economic Opportunity Department of Elder Affairs Department of Health CTST Coalition Department of Transportation Federal Highway Administration - FL Div. FL Area Agency on Aging Association FL Association of Senior Centers Florida Highway Patrol Florida State University Metropolitan Planning Org. Advisory Council Pepper Institute on Aging and Public Policy FL Public Transit Association FL's Strategic Highway Safety Plan Tallahassee Senior Center University of Central Florida University of Florida Florida International University Lee County Sheriff’s Office StarMetro NHTSA (Ex-Officio) FL Regional Councils Association
Goal: Reduce fatalities, injuries and crashes by improving the safety, access, and mobility of aging road users Comprehensive strategic safety plan
that addresses both safety and mobility issues Ties into Florida’s Strategic Highway
Safety Plan At Risk Drivers Emphasis Area
Transitioning from Driving Emphasis Area Objective: Increase the number of mobility
managers available in every community. Performance Measure: Number of mobility managers
established; Number of elder population accessing service.
Strategy 1: Educate on the role and benefits of a community based mobility manager.
Strategy 2: Promote widespread use of community based mobility manager programs.
Strategy 3: Promote the use and benefits of travel assistance as a resource for mobility managers.
Advocacy and Policy Aging in Place Assessment, Remediation, and Rehabilitation Data Collection and Analysis Licensing and Enforcement Other Road Users Outreach and Education Prevention and Early Recognition Program Management, Evaluation, and Resources Transitioning from Driving
Goal: Bridge the gap between driving retirement and mobility independence.
Four objectives in this emphasis area.
Increase the number of mobility managers available in every community.
Creative funding/concept. Use state tools and resources to
support community based safety and mobility resources.
Promote one call number and local transportation safety & mobility guide.
A community based mobility management concept coordinated through Community Transportation Coordinators (CTC’s).
Promotes a local one-call number to reach a mobility manager trained in local transportation safety and mobility resources.
Promotes a transportation guidebook that contains state and local resources.
Supported at the state level but designed to be self sustaining.
FL Dept of Transportation State Traffic Engineering & Operations State Safety State Transit
FL Dept of Elder Affairs Communities for a Lifetime Initiative
FL Commission for the Transportation Disadvantaged FL Highway Patrol FL Dept of Highway Safety & Motor Vehicles FL Dept of Health
Injury Prevention
National Center on Senior Transportation June 2008 – Solicited grants for statewide older driver
programs Six states awarded grants (Tennessee, Nebraska,
Minnesota, Georgia, North Carolina, and Florida) 9/16-17/08, Dallas, TX
Team Florida’s Goal To implement more effective programs that address
older driver safety and mobility issues. Team Florida’s Proposed Solution….
Each county has a CTC. What if we trained a staff member to be the
mobility manager? Conduct a Pilot Program. Urban and Rural
Bring our existing statewide tools and resources to help support the mobility manager.
Promote One Call Number and Local Transportation Guidebook.
“Official” Federal Transit Administration (FTA) Definition is: Short-range planning and management activities and
projects for improving coordination among public transportation and other transportation service providers.
Our Interpretation: A mobility manager works with local agencies to help
coordinate the travel and trip planning needs of individuals who receive human service program assistance or are seeking alternative transportation services.
CTC Customer Service Staff are often unfamiliar with all programs & resources that are available.
Mobility Manager will provide additional resources that would benefit the CTC and customers.
Allows them to spend more time speaking with the caller to meet their individual transportation needs.
Less demand on public transportation through resources that keep seniors driving safer longer.
Less demand on public transportation by utilizing alternative transportation sources.
Keep people mobile and engaged in the community.
Currently people have to fit the system—we are now trying to design a system to fit individual transportation needs.
Assist CTC in becoming self-sufficient and able to carry on and sustain their mobility manager program from year to year.
Educate and bring available state transportation safety and mobility resources directly into the community.
Identify the transportation service type needs of the community and help create programs that fill those needs.
Create community awareness of the benefits of Community Transportation.
Educate community partners and gain their support of the local public transportation system.
Bring in other community partners to support and develop alternative transportation solutions.
Expanded United We Guide Goal: Use grant seed money to become self
sustaining. Continued training and support by the state team.
St Johns County – Phase 2 St Johns Council on Aging – Katie Arnold
Regional Pilot – Leon, Wakulla, Gadsden, and Jefferson counties StarMetro – Andrea Rosser
Expanded United We Guide Goal: Through partnership with CTD, expand program
statewide through the CTCs.
Capital Region Mobility Efforts
Trips to Tallahassee
•Over 70,000 College/University students
•Over 50,000 State Employees
•VA Clinic – Serves FL and GA
•Limited Medicaid Physicians in Surrounding Counties
MINUTES
United We Guide Provides transportation information and mobility education to elderly and disabled citizens.
• Leon • Gadsden • Wakulla • Jefferson
Regional Mobility Coordinator
Andrea (Andie) Rosser Rashaunda Grant Phone: 891-4066 1 855-ONE RIDE
2011 System Decentralization
System Decentralization
Decentralized routes Over 100 Learning Sessions Provided Travel training
150 Transit Ambassadors
MINUTES
Annual Ridership Ridership up 13% since 2008
Regional Needs Assessment
130 attendees including: • Transportation Providers • City/County Officials • State Agencies • Human Service Agencies • Citizens
Regional Mobility Coalition
Oct 2011 – Human Services Mobility Coalition Kick-off Apr 2012 – Formed Capital Regional Human Services Coalition
Mission Statement A united voice to identify, initiate and advocate coordinated, creative and sustainable ways to assist the citizens of the Capital Region, specifically older adults, persons with disabilities and low-income individuals, attain a better quality of life by increasing their transportation and mobility options.
MINUTES
Regional Mobility Guide
Capital Region
1-855-ONE-RIDE (663-7433)
Veterans Initiative Grant
Regional One Call/One Click Center
Online-Scheduling
MDT’s Interactive Voice Response (IVR) Travel Training
Mobility Information
Questions