Registration Management Committee (RMC) Other Party (OP) Assessor AS9104-2 - Oversight Training...

Registration Management Committee (RMC)Other Party (OP) Assessor AS9104-2 - Oversight TrainingJanuary 24, 2008 Mesa, Arizona

Body Of KnowledgeBody Of Knowledge

Aerospace StandardsAerospace Standards

Will TateWill TateVought AircraftVought Aircraft

Registration Management Committee (RMC)Workshop – January 24, 2008 – Phoenix, AZOther Party (OP) Assessor

Body of KnowledgeBody of Knowledge

• Purpose of the training module:Purpose of the training module:– Training on the criteria and processes that OP Training on the criteria and processes that OP

assessors will be implementing when assessors will be implementing when performing oversight on behalf of the performing oversight on behalf of the AAQG/RMCAAQG/RMC

• Objective:Objective:– Provide OP assessors with knowledge and Provide OP assessors with knowledge and

tools to perform tools to perform effectiveeffective oversight of ABs, oversight of ABs, CBs, AABs and TPABs.CBs, AABs and TPABs.

Accreditation Bodies, Certification Bodies, assessorAuthentication Bodies, Training Provider Authentication Bodies


OPMT Assessors will assess:OPMT Assessors will assess:

• Accreditation BodiesAccreditation Bodies– Office assessmentOffice assessment– Witness assessmentWitness assessment

• Certification/Registration BodiesCertification/Registration Bodies– Office assessmentOffice assessment– Witness assessmentWitness assessment

• assessorAuthentication BodiesassessorAuthentication Bodies• Training Provider Approval BodiesTraining Provider Approval Bodies


Assessment can be conductedAssessment can be conducted

• As part of a Joint AssessmentAs part of a Joint Assessment– CB office assessmentCB office assessment– AB and CB Witness assessmentAB and CB Witness assessment

• Or aloneOr alone– AB office assessmentAB office assessment– AAB office assessmentAAB office assessment– TPAB office assessmentTPAB office assessment


• AS9104-1 & AS9014AS9104-1 & AS9014

• AQMS Standards AS9100/9110/9120AQMS Standards AS9100/9110/9120

• AS9104-2AS9104-2

• AS9104-3AS9104-3

• ISO 19011ISO 19011

• ISO 17011ISO 17011

• ISO Guide 62 and IAF Guidance to ISO Guide 62ISO Guide 62 and IAF Guidance to ISO Guide 62

• ISO 17021(ISO 17021(deadlinedeadline for implementation is 9/08) for implementation is 9/08)

• ISO 17024ISO 17024

Documents comprising BOKDocuments comprising BOK


Additional relevant documentsAdditional relevant documents• ““Official ISO 9001 Interpretations”Official ISO 9001 Interpretations”• ISO 9001 auditing Practices Group papersISO 9001 auditing Practices Group papers• Accreditation auditing Practices GroupAccreditation auditing Practices Group

paperspapers

• AB specific documents,AB specific documents,• IAQG Resolutions logIAQG Resolutions log


Where to obtain the documentsWhere to obtain the documents

• All AS documents and ISO standards are All AS documents and ISO standards are copyrightedcopyrighted

• AS documents can be purchased from AS documents can be purchased from www.sae.orgwww.sae.org

• ISO Standards can be purchased from several ISO Standards can be purchased from several places, such as the ASQ website, ANSI places, such as the ASQ website, ANSI webstore or www.iso.ch webstore or www.iso.ch

• The IAF Guidance documents can be The IAF Guidance documents can be downloaded for free from www.iaf.nu downloaded for free from www.iaf.nu

• OP Assessors MUST bring the relevant OP Assessors MUST bring the relevant documents to the assessmentdocuments to the assessment


RememberRemember

• It is the OEM’s responsibility to gain It is the OEM’s responsibility to gain access to these standards; access to these standards; standards are not provided by the AB standards are not provided by the AB or CB. or CB.

• OP Assessors must read and OP Assessors must read and familiarize themselves with the familiarize themselves with the applicable parts of the Standards applicable parts of the Standards prior to the oversight assessment.prior to the oversight assessment.


Links to the available documents.Links to the available documents.• IAF Guidance documentsIAF Guidance documents• ISO auditing Practices GroupISO auditing Practices Group• Accreditation auditing Practices GroupAccreditation auditing Practices Group• IAQG Resolutions logIAQG Resolutions log

• ANAB Accreditation Manual, MA 6000ANAB Accreditation Manual, MA 6000,,


Applicability Applicability


CB assessmentCB assessment

• Office assessmentOffice assessment– A critical aspect is the quoting process, in A critical aspect is the quoting process, in

terms of minimum number of audit daysterms of minimum number of audit days– OPMT assessors must understand OPMT assessors must understand

AS9104 and Annex 2 of the IAF Guidance AS9104 and Annex 2 of the IAF Guidance to ISO/IEC Guide 62 and the auditor-days to ISO/IEC Guide 62 and the auditor-days estimation processestimation process

– Justification is needed for departures Justification is needed for departures from the guidelines. from the guidelines.


Estimation processEstimation process


Estimation processEstimation process


Additional time per AS9104Additional time per AS9104


““Upgrade assessment”Upgrade assessment”


Another critical issueAnother critical issue

• Multi-site certificationsMulti-site certifications

• AS9104, paragraph 8.2.3AS9104, paragraph 8.2.3

• IAQG Resolution # 36IAQG Resolution # 36IAQG Resolutions

Available at OASIS Website“Guidance”

Registration Management Committee (RMC)Other Party (OP) Assessor AS9104-2 - Oversight TrainingJanuary 24, 2008 Mesa, Arizona

Assessment Performed Without ABAssessment Performed Without AB

No Joint Team Assessment No Joint Team Assessment


Reminder: Rules and Responsibilities of Reminder: Rules and Responsibilities of AssessorsAssessors

• ISO 19011:2002 Section 4ISO 19011:2002 Section 4– Ethical Conduct - the foundation of professionalism;Ethical Conduct - the foundation of professionalism;– Fair presentation - the obligation to report truthfully and Fair presentation - the obligation to report truthfully and

accurately;accurately;– Due professional care - the application of diligence and Due professional care - the application of diligence and

judgement in auditing;judgement in auditing;– Independence - the basis for impartiality of the assessment Independence - the basis for impartiality of the assessment

and objectivity of the assessment conclusions;and objectivity of the assessment conclusions;– Evidence based approach - the rational method for Evidence based approach - the rational method for

reaching reliable and reproducible assessment reaching reliable and reproducible assessment conclusions in systematic assessment process.conclusions in systematic assessment process.


Accreditation Body Office Assessments / Accreditation Body Office Assessments / Witness assessmentWitness assessment

• Conducted by a few OP AssessorsConducted by a few OP Assessors• Review presentation attached prior to conducting Review presentation attached prior to conducting

an AB assessmentan AB assessment

• Most AB office assessments are conducted by a Most AB office assessments are conducted by a team that includes one OP assessor whom has team that includes one OP assessor whom has assessed an AB previouslyassessed an AB previously

AB Assessments


Joint Team AssessmentsJoint Team Assessmentsof Certification Bodiesof Certification Bodies


CB Office Assessment & Witnessed CB Office Assessment & Witnessed assessment Schedulingassessment Scheduling

• These assessments may be performed alone (by an These assessments may be performed alone (by an OP Assessor) if a joint assessment can not be OP Assessor) if a joint assessment can not be scheduledscheduled

• If performed alone; the OP assessor is responsible If performed alone; the OP assessor is responsible for for

– contacting the CBcontacting the CB

– Arranging an opening meetingArranging an opening meeting

– Planning the assessment (if office)Planning the assessment (if office)

– Writing NCR’sWriting NCR’s

– Handling corrective action reviewsHandling corrective action reviews

– All processes apply; including not interfering in All processes apply; including not interfering in the witnessed assessment, etc.the witnessed assessment, etc.


CB Office Assessment & Witnessed CB Office Assessment & Witnessed assessment Schedulingassessment Scheduling

Note: other AB processes may varyNote: other AB processes may vary

• AB confirmation letter sent to OEM primary contact AB confirmation letter sent to OEM primary contact

• OEM notify AB of assigned assessorOEM notify AB of assigned assessor– AB to update the Oversight Spreadsheet with OEM assessor AB to update the Oversight Spreadsheet with OEM assessor

information (for OEM & AB use)information (for OEM & AB use)

• OEM primary contact to notify their assessorOEM primary contact to notify their assessor– Assessor shall already be trained and have access to all Assessor shall already be trained and have access to all

applicable requirement documents (to be brought to applicable requirement documents (to be brought to assessments)assessments)

• AB notifies their assessment team with the OEM assessor AB notifies their assessment team with the OEM assessor contact infocontact info

• AB team lead will contact the OEM assessor directlyAB team lead will contact the OEM assessor directly– May not be right away; may be closer to the assessment for May not be right away; may be closer to the assessment for

open meeting planning.open meeting planning.


CB Office AssessmentCB Office Assessment Preparation Preparation

Documents needed to perform assessment:Documents needed to perform assessment:

• Requirement DocumentsRequirement Documents• CB Procedures related to AS programCB Procedures related to AS program• AS9104-2 Appendix F (CB Office Assessment AS9104-2 Appendix F (CB Office Assessment

Checklist)Checklist)• AS9104-2 Appendix K (Oversight Assessment AS9104-2 Appendix K (Oversight Assessment

Summary Report)Summary Report)• assessment Planassessment Plan• Document Review (if applicable)Document Review (if applicable)


CB Office AssessmentCB Office Assessment: Document Review: Document Review

• AB may perform document reviewAB may perform document review– Depending on the type of office assessmentDepending on the type of office assessment

• OP assessor to review document review OP assessor to review document review report to;report to;– Gain knowledge/understanding of Gain knowledge/understanding of

documentation and any gaps (i.e. AB documentation and any gaps (i.e. AB assessment trails)assessment trails)

ISO 17011 (7.6)ISO 17011 (7.6)


CB Office AssessmentCB Office Assessment Planning Planning

• CB documents are received by the AB (from the CB documents are received by the AB (from the CB) approx. 4 weeks prior to the assessmentCB) approx. 4 weeks prior to the assessment

• AB sends the info to assigned OEM assessor AB sends the info to assigned OEM assessor (NOT including standards / requirement (NOT including standards / requirement documents) documents) – If the OEM assessor has yet to be assigned; AB sends If the OEM assessor has yet to be assigned; AB sends

the info to the OEM main contactthe info to the OEM main contact

• Information may include:Information may include:– Logistic info (hotel, directions)Logistic info (hotel, directions)– Assessment Plan - Assessment Plan - ISO 19011 (6.4)ISO 19011 (6.4)– CB documented processes for assessmentCB documented processes for assessment– Other documentation as required by the ABOther documentation as required by the AB


CB Office AssessmentCB Office Assessment Planning Planning

Joint Team Assessment Prep (by OEM assessor) Joint Team Assessment Prep (by OEM assessor) ISO 19011 ISO 19011 (6.4)(6.4)

• Review AB assessment plan to gain an understanding of Review AB assessment plan to gain an understanding of what will be assessed and to provide feedback to the AB what will be assessed and to provide feedback to the AB team lead team lead

• Review all documentation to gain a knowledge and an Review all documentation to gain a knowledge and an understanding of the CB’s processes.understanding of the CB’s processes.

• Review appropriate parts of the standards to re-fresh your Review appropriate parts of the standards to re-fresh your memory.memory.

Ask any questions to the AB team lead.Ask any questions to the AB team lead.

• ANAB team lead to schedule a pre-assessment meeting ANAB team lead to schedule a pre-assessment meeting with OEM assessor to meet and discuss plan and remind with OEM assessor to meet and discuss plan and remind OEM assessor of basic processOEM assessor of basic process


CB Office Assessment ~CB Office Assessment ~ OP Assessor Role OP Assessor Role

• OP Assessor serves as OP Assessor serves as team memberteam member

• Roles & Responsibilities covered in Roles & Responsibilities covered in previous presentationprevious presentation

AS9104-2 (9)AS9104-2 (9)


CB Office AssessmentCB Office Assessment Conduct Conduct

• Conduct opening meeting Conduct opening meeting • AB Team LeadAB Team Lead

– Confirm Confirm • requirement documentsrequirement documents• assessment plan including scope and objectives - assessment plan including scope and objectives -

ISO 19011 (6)ISO 19011 (6)• Summarize how activities will be undertakenSummarize how activities will be undertaken

ISO 17011 ( 7.7)ISO 17011 ( 7.7)



• Gather objective evidence that the CB is competent Gather objective evidence that the CB is competent and conforms to the relevant standard(s) and other and conforms to the relevant standard(s) and other requirements for accreditation.requirements for accreditation.

ISO 17011 (7.7.2)ISO 17011 (7.7.2)

• Focus on AS specific elements as they relate to:Focus on AS specific elements as they relate to:– Impartiality - Impartiality - ISO 17021 (5.2)ISO 17021 (5.2)– Management - Management - ISO 17021 (5, 6, 7)ISO 17021 (5, 6, 7)– Inclusion of AS in internal assessment & management Inclusion of AS in internal assessment & management

reviewreview- ISO 17021, AS9104ISO 17021, AS9104– Review AS complaints - Review AS complaints - ISO 17021, AS9104ISO 17021, AS9104– Effective closure of previously issued aerospace related Effective closure of previously issued aerospace related

findingsfindings– File ReviewFile Review



• Main activity by OP Assessor – Main activity by OP Assessor – File ReviewFile Review– Registration, surveillance, re-certification process - Registration, surveillance, re-certification process - ISO ISO

17021 (9)17021 (9)– Competency (qualifications) of assessor- Competency (qualifications) of assessor- AS9104 (7, 8.1), AS9104 (7, 8.1),

AS9104-3, ISO 17021 (7)AS9104-3, ISO 17021 (7)– Citation of findings (by CB) – Citation of findings (by CB) – AS9104 (8.3), ISO 17021 (9)AS9104 (8.3), ISO 17021 (9)– Appropriate resolution of findings – Appropriate resolution of findings – AS9104 (8.3), ISO AS9104 (8.3), ISO

17021 (9)17021 (9)– Reporting – Reporting – AS9104 (8.4), ISO 17021 (9)AS9104 (8.4), ISO 17021 (9)– Certification decisions (including competency of Certification decisions (including competency of

reviewers) – reviewers) – AS9104 (8.6), ISO 17021 (7, 9)AS9104 (8.6), ISO 17021 (7, 9)– Oasis – Oasis – AS9104AS9104– Multi-site – Multi-site – AS9104 (8.2.3), IAF Guidance to Guide 62 AS9104 (8.2.3), IAF Guidance to Guide 62

(Annex 3)(Annex 3)– Competency of staff – Competency of staff – AS9104, ISO 17021 (7)AS9104, ISO 17021 (7)



• Final steps:Final steps:– Identify Findings and notify the AB team Identify Findings and notify the AB team

lead - lead - AS9104-3 (8.6.2)AS9104-3 (8.6.2)• If AB lead is not in agreement; notify the AB If AB lead is not in agreement; notify the AB

& RMC via & RMC via AS9104-3 (Appendix G)AS9104-3 (Appendix G)

– AB (with OP assessor) to establish AB (with OP assessor) to establish conclusions & prepare NCR’s - conclusions & prepare NCR’s - ISO ISO 17011 (7.8)17011 (7.8)

– AB to conduct closing meeting - AB to conduct closing meeting - ISO ISO 17011 (7.8)17011 (7.8)


CB Office AssessmentCB Office Assessment : Post Activities : Post Activities

• AB to generate assessment report – AB to generate assessment report – ISO 17011 ISO 17011 (7.8)(7.8)

• OP Assessor to complete AS9104-3 (Appendix F OP Assessor to complete AS9104-3 (Appendix F & K) and provide to the AB and OEM main & K) and provide to the AB and OEM main contactcontact

• AB to manage the NCR / corrective action AB to manage the NCR / corrective action process with CB – process with CB – ISO 17011 (7.8)ISO 17011 (7.8)

• AB ensures effective cause, correction, corrective actionAB ensures effective cause, correction, corrective action

• OEM may request a copy of AB’s assessment OEM may request a copy of AB’s assessment reportreport– If requested AB sends the information to the OEM main If requested AB sends the information to the OEM main

contactcontact


CB Witnessed assessment CB Witnessed assessment PreparationPreparation

• Documents needed to perform the Documents needed to perform the Witnessed assessmentWitnessed assessment

• Requirement DocumentsRequirement Documents• CB Procedures related to AS assessmentCB Procedures related to AS assessment• AS9104-2 Appendix G (CB Witnessed AS9104-2 Appendix G (CB Witnessed

assessment Checklist)assessment Checklist)• AS9104-2 Appendix K (Oversight AS9104-2 Appendix K (Oversight

Assessment Summary Report)Assessment Summary Report)• CB assessment PlanCB assessment Plan• CB document review (if applicable)CB document review (if applicable)


CB Witnessed assessmentCB Witnessed assessment: Document : Document ReviewReview

• CB may perform document reviewCB may perform document review– Depending on the type of assessmentDepending on the type of assessment

• OP assessor to review document OP assessor to review document review report to;review report to;– Gain knowledge/understanding of Gain knowledge/understanding of

documentation and any gapsdocumentation and any gaps


CB Witnessed assessmentCB Witnessed assessment Planning Planning

• CB documents are received by the AB (from the CB documents are received by the AB (from the CB) approx. 4 weeks prior to the witnessed CB) approx. 4 weeks prior to the witnessed assessmentassessment

• AB sends the info to assigned OEM assessor (NOT AB sends the info to assigned OEM assessor (NOT including standards / requirement documents) including standards / requirement documents) – If the OEM assessor has yet to be assigned; AB sends the If the OEM assessor has yet to be assigned; AB sends the

info to the OEM main contactinfo to the OEM main contact• Information may include:Information may include:

– Logistic info (hotel, airport)Logistic info (hotel, airport)– CB assessment Plan - CB assessment Plan - ISO 19011 (6.4ISO 19011 (6.4))– CB assessment team’s credentials (e.g. resume)CB assessment team’s credentials (e.g. resume)– CB documented processes for assessmentCB documented processes for assessment– Other documentation as required by the ABOther documentation as required by the AB


CB Witnessed assessmentCB Witnessed assessment Planning Planning

Joint Assessment Prep (by OEM assessor) Joint Assessment Prep (by OEM assessor) ISO 19011 (6.4)ISO 19011 (6.4)

• Allow approx. 2 hours AFTER the CB’s end time to allow for the Allow approx. 2 hours AFTER the CB’s end time to allow for the AB closing meetingAB closing meeting

• Review CB assessment plan - Review CB assessment plan - ISO 19011 (6.4) ISO 19011 (6.4) to gain an to gain an understanding of what will be assessedunderstanding of what will be assessed

• Review all documentation to gain a knowledge and an Review all documentation to gain a knowledge and an understanding of the CB’s processes.understanding of the CB’s processes.

• Review CB assessment team’s credentials to confirm acceptabilityReview CB assessment team’s credentials to confirm acceptability• Review organization’s information to understand scope, etc.Review organization’s information to understand scope, etc.• Review OASIS (if organization is certified)Review OASIS (if organization is certified)• Review appropriate parts of the standards to re-fresh your Review appropriate parts of the standards to re-fresh your

memory.memory.• Review existing initial audit/surveillance Client audit reports Review existing initial audit/surveillance Client audit reports

(AS9101).(AS9101).• Ask any questions to the AB team lead.Ask any questions to the AB team lead.

• ANAB team lead to schedule a pre-assessment meeting with OEM ANAB team lead to schedule a pre-assessment meeting with OEM assessor to meet and discuss plan and remind OEM assessor of assessor to meet and discuss plan and remind OEM assessor of basic processbasic process


CB Witnessed assessmentCB Witnessed assessment – OP Assessor – OP Assessor RoleRole

• OP Assessor serves as an observer (as does AB)OP Assessor serves as an observer (as does AB)

• Roles & Responsibilities covered in previous Roles & Responsibilities covered in previous presentation; however,presentation; however,

• During witnessed assessmentDuring witnessed assessment– Silently observeSilently observe– Do not influence outcome of assessment!Do not influence outcome of assessment!– Do not talkDo not talk– Do not make body motions to show approval or Do not make body motions to show approval or

disapprovaldisapproval– Do not answer questions of organization (or CB)Do not answer questions of organization (or CB)– Do not conduct a OEM 2Do not conduct a OEM 2ndnd Party Audit Party Audit

AS9104-2 (8.2, 9)AS9104-2 (8.2, 9)


CB Witnessed assessmentCB Witnessed assessment Conduct Conduct

• Conduct opening meeting with CBConduct opening meeting with CB• AB Team LeadAB Team Lead• PRIOR to CB’s opening meeting with organizationPRIOR to CB’s opening meeting with organization

– Confirm Confirm • requirement documentsrequirement documents• scope and objectivesscope and objectives• Summarize AB team involvementSummarize AB team involvement• Timing of closing meetingTiming of closing meeting

ISO 17011, section 7.7ISO 17011, section 7.7


CB Witnessed assessmentCB Witnessed assessment Conduct Conduct• Gather objective evidence that the CB is competent and Gather objective evidence that the CB is competent and

conforms to the relevant standard(s) and other requirements conforms to the relevant standard(s) and other requirements for accreditation.for accreditation.

ISO 17011 (7.7.2)ISO 17011 (7.7.2)

• Focus on:Focus on:– Opening and closing meeting (and team caucuses) – Opening and closing meeting (and team caucuses) – ISO 17021 ISO 17021

(9)(9)– assessment days and assessment efficiency, effectiveness – assessment days and assessment efficiency, effectiveness –

AS9104 (8.2), ISO 19011 (6.5), IAF Guidance to Guide 62, Annex 2AS9104 (8.2), ISO 19011 (6.5), IAF Guidance to Guide 62, Annex 2– CB’s assessment team’s competency to perform assessment - CB’s assessment team’s competency to perform assessment -

AS9104 (7, 8), AS9104- 3, ISO 17021 (7)AS9104 (7, 8), AS9104- 3, ISO 17021 (7)• Including knowledge of standards, industry, regulatory Including knowledge of standards, industry, regulatory

requirements and interpretationsrequirements and interpretations• Including CB’s process for assigning assessment teamIncluding CB’s process for assigning assessment team

– Certificate accuracy – Certificate accuracy – ISO 17021 (8) ISO 17021 (8) – assessment depth and trails – assessment depth and trails – AS9104 (8), ISO 19011 (6.5), IAF AS9104 (8), ISO 19011 (6.5), IAF

Guidance to Guide 62Guidance to Guide 62


CB Witnessed assessmentCB Witnessed assessment Conduct Conduct

• Final steps:Final steps:– Identify Findings and notify the AB team lead - Identify Findings and notify the AB team lead -

AS9104-2 (8.2.5)AS9104-2 (8.2.5)• If AB lead is not in agreement; notify the AB & RMC - If AB lead is not in agreement; notify the AB & RMC -

AS9104-2AS9104-2

– AB (with OP assessor) to establish AB (with OP assessor) to establish conclusions & prepare NCR’s - conclusions & prepare NCR’s - ISO 17011 (7.8)ISO 17011 (7.8)

– AB to conduct closing meeting - AB to conduct closing meeting - ISO 17011 ISO 17011 (7.8)(7.8)• AFTER CB’s closing meeting with organizationAFTER CB’s closing meeting with organization


CB Witnessed assessmentCB Witnessed assessment : Post : Post ActivitiesActivities

• AB to generate assessment report – AB to generate assessment report – ISO 17011 ISO 17011 (7.8)(7.8)

• OP Assessor to complete AS9104-2 (appendix K) OP Assessor to complete AS9104-2 (appendix K) and provide to the AB and OEM main contactand provide to the AB and OEM main contact

• AB to manage the NCR / corrective action AB to manage the NCR / corrective action process with CB – process with CB – ISO 17011 (7.8)ISO 17011 (7.8)

• AB ensures effective cause, correction, corrective actionAB ensures effective cause, correction, corrective action

• OEM may request a copy of AB’s assessment OEM may request a copy of AB’s assessment reportreport– If requested AB sends the information to the OEM main If requested AB sends the information to the OEM main

contactcontact


Lessons Learned Lessons Learned

over the years on joint Team over the years on joint Team AssessmentsAssessments


Lessons Learned Lessons Learned Scheduling Joint ActivityScheduling Joint Activity

• OEM to identify assessor to conduct OEM to identify assessor to conduct assessments ASAP (and notify AB)assessments ASAP (and notify AB)

• OEM to notify AB of any assessor OEM to notify AB of any assessor changes ASAPchanges ASAP– ANAB to notify all parties of assessor ANAB to notify all parties of assessor

change change – Make sure replacement is qualified.Make sure replacement is qualified.


Lessons Learned Lessons Learned Preparation for Joint ActivityPreparation for Joint Activity

• OP assessor mustOP assessor must– Be qualified/trainedBe qualified/trained– Have knowledge of the standardsHave knowledge of the standards– Have a copy of the standardsHave a copy of the standards– Have post-activity forms to completeHave post-activity forms to complete

All to be provided by OEM.All to be provided by OEM.

AB nor CB can provide this informationAB nor CB can provide this information!!


Lessons Learned Lessons Learned CB CB Office Assessment ConductOffice Assessment Conduct

• OP Assessor active participant in assessment – OP Assessor active participant in assessment – assist where AB needs assistance WITHOUT a lot assist where AB needs assistance WITHOUT a lot of AB assistanceof AB assistance

• Understanding that for many CBs, the aerospace Understanding that for many CBs, the aerospace component of the CBs’ business is a [very] small component of the CBs’ business is a [very] small fraction of their overall business. fraction of their overall business. – Sensitivity to the ENTIRE scope of the assessment.Sensitivity to the ENTIRE scope of the assessment.

• Not conducting 2Not conducting 2ndnd party assessment party assessment• Caution with conflict of interest and Caution with conflict of interest and

confidentiality.confidentiality.– Acquiring information for OEM procurement process is Acquiring information for OEM procurement process is

not acceptable.not acceptable.


Lessons Learned Lessons Learned CB CB Witnessed assessment ConductWitnessed assessment Conduct

• Organization may ask questions about the Organization may ask questions about the oversight; OP assessor may have to explain the oversight; OP assessor may have to explain the oversight process (during opening meeting, oversight process (during opening meeting, breaks, etc)breaks, etc)

• Asking simple questions and/or making simple Asking simple questions and/or making simple comments during witnessed assessment comments during witnessed assessment is is considered interfering and is NOT allowedconsidered interfering and is NOT allowed..

• Talking to the AB assessor team is distracting Talking to the AB assessor team is distracting during the assessment.during the assessment.

• Not conducting 2Not conducting 2ndnd party assessment party assessment


Lessons LearnedLessons LearnedJoint Assessment Post-ActivityJoint Assessment Post-Activity

• Document findings against REAL requirements.Document findings against REAL requirements.– What an “OEM wants” (or their philosophy) v. What an “OEM wants” (or their philosophy) v.

requirements and “wants” are not NCR’s requirements and “wants” are not NCR’s

• Categorize findings appropriately.Categorize findings appropriately.

• OEM assessors to complete AS9104-2 OEM assessors to complete AS9104-2 appendices in a timely manner.appendices in a timely manner.– Provide feedback on the AB process too!!Provide feedback on the AB process too!!

• If a decision is appealed by CB; be available to If a decision is appealed by CB; be available to participate in appeal hearing.participate in appeal hearing.


RememberRemember


Burning questionsBurning questions

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