June 3–6, 2012 • nashville, Tennessee

Registration Opens in January!

WALKING THE LINE OF RISK IN NASHVILLE

On behalf of the PRIMA board of directors and the 2012 conference planning committee, please accept this special invitation to join us in Nashville, Tennessee, for PRIMA’s 2012 Annual Conference.

Risk managers “walk the line of risk” every day in public entities around the world. They are forced to do more with less and become innovators in order to navigate the treacherous terrain of public risk management. The 2012 conference will bring together thought leaders in the public risk management field who will share their experiences and solutions to some of risk management’s toughest problems.

At the 2012 Annual Conference, there will be more than 55 educational sessions in eight tracks, including benefits and human resources, pooling, enterprise risk management and workers’ compensation. These topics will cover the latest trends and changes that will affect all risk managers sooner or later. In, addition, this conference will feature late-breaking hot topics that will be added in the Spring to capture the latest dynamics occurring within our profession that will affect public entities. Find out how your peers are addressing these challenges today.

A trip to PRIMA’s Annual Conference would not be complete without attending one of PRIMA’s popular networking events! After a long day of learning and sharing, attendees can relax and unwind at PRIMA’s Sunday Welcome Reception and the Tuesday night social event. These events give attendees a unique opportunity to meet old risk management friends and make new ones. One of the greatest benefits of PRIMA’s conference is the chance to network and share with your fellow practitioners!

As always, PRIMA’s conference will feature an extensive trade show with exhibitors who recognize the power and influence of public sector risk managers. They are ready to talk to you and learn what you need to make your jobs easier, more streamlined and more cost-effective. See what they have to offer YOUR entity.

You’ll also enjoy all that “Music City” has to offer. Nashville has something for everyone, including the Grand Ole Opry, the Country Music Hall of Fame, Music City Queen riverboat tour and President Jackson’s home, The Hermitage.

There is no better way to start your summer than attending PRIMA’s 2012 Annual Conference in Nashville! We are certain you will find the conference location to be a great venue for learning, networking and kicking up your heels!

We look forward to seeing you June 3–6, 2012, in Nashville, Tennessee!

Cindy Mallett, aiC, CWCP, aRM-P

2011–2012 PRiMa President

dan HuRley, CSP, aRM-P, MS

Chair, 2012 Conference Planning Committee

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Welcome Letter

Government is under incredible pressure right now. The economic crisis has hit us with a double whammy: exponential increases in demand and dramatically reduced resources. Government simply doesn’t have the capacity to do all the good we want to do in this world. How have we responded to these new pressures? By trotting out the old ideas. More blue ribbon panels, travel moratoriums and calls for accountability. We cut back on paper clips and cut out the training. We outsource, upgrade and downsize. Meanwhile, droves of new customers are stuck on our porch waiting to knock on our door and ask for help. The

house of government doesn’t need another layer of paint or some new carpet; it needs an extreme makeover. And just like on the show, it needs it done fast! Our house is full of “moldy ideas” that are making everyone sick and our pipes are bursting from the ever-increasing demands. We can stand around arguing whether the house is too big or costs too much or we can grab some tools and fix it up. Join Bill Bott, former deputy chief information officer for the state of Missouri for this presentation, which makes obvious the real problems plaguing government, how you can join the crew and gives you the tools to complete the makeover.

The Music City Improv is Nashville’s premier improv and sketch comedy group. The cast will combine games and audience participation to create a one-of-a-kind show that will have conference attendees laughing, relaxing, and letting loose in no time! The scenes will be

presented in 3 – 5 minute increments and they will be fast-paced and comedy-driven. The audience participation will make for an action-packed show that will keep you on the edge of your seat! The best part about this show? You never know what is going to happen next!

Anthony Huey has years of experience in editorial management, media relations, marketing communication and business strategy, including serving as senior editor of Ohio Magazine. His presentation will provide risk managers with invaluable information on how to deal with the media during a crisis. The media plays an important role during any crisis. Huey will teach attendees what the media

needs, and how the media can help YOU get information to the public quickly and efficiently. Attendees will learn how to effectively communicate with the media and other audiences during a crisis, prepare an effective crisis communications plan, give a good news interview, address and answer difficult questions and continuously evaluate their interviewing skills through hands-on practice.

Bill BoTTexTreme GovernmenT makeover

music ciTy improvimprov in The a.m.

anThony hueycommunicaTinG in a crisis

monday, June 4

Wednesday, June 6

Tuesday, June 5

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General Sessions

sunday, June 3Golf ouTinGHosted by the Tennessee Chapter of PRIMA.Don’t miss this wonderful opportunity to play on the beautiful golf course at the Gaylord Springs Golf Links in Nashville, Tenn. For more information on the PRIMA 2012 Annual Conference Golf Outing, the Gaylord Springs Golf Links or to register, visit the Tennessee chapter of PRIMA Web site at www.tnprima.org.

sunday, June 3Welcome recepTionJoin fellow attendees and exhibitors in the annual event that kicks off the best educational event and trade show in public risk management. There’s no better way to get into the conference frame of mind than by networking with fellow leaders in your industry, building new relationships and meeting up with old friends!

ACE USAAlliant

Carl Warren & CompanyCorVel Corporation

Genesis Management and Insurance Services CorporationMunich Re

States Self-Insurers Risk Retention Group, Inc.

2012 annual conference sponsors

(Confirmed as of December 1, 2011.)

Tuesday, June 5prima’s annual conference siGnaTure evenTJoin us at PRIMA’s signature conference event. This year’s event will continue in past traditions with music, dancing, great food and plenty of networking with the best in the risk management industry! We’ll be walking the line of risk with this event!

Wednesday, June 6prima fun run/Walk

The PRIMA Fun Run/Walk is your chance to start your day off right, with a vigorous run or walk with your risk management

colleagues. Get your blood pumping bright and early and enjoy refreshments, great networking, lots of laughs and the feeling of starting your day off with exercise! You can register at the registration desk up until 5:00 p.m. on Tuesday, June 5.

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Networking Events

BenefiTs/human resources Customer Service Excellence: Who Are They and What Do

They Want From Me? Emerging Employment Issues in a Tight Economy Fundamentals Of EPL Risk Management for the New

Risk Manager How to Create a Volunteer Policy Managing the Risk of Increasing Health Care Costs Personal Responsibility in a Health and Wellness Program Supervision of Social Media and Minimizing Risk

erm/manaGemenT/leadership A Metavision Strategy to Manage Today’s Data Overload Global Standards Update: Implementing ISO 31000

via ISO 31004 Leadership: Pay Attention, Improve and Guide Municipal Bond Investments: How the Pros Evaluate

Public Entities Negotiating 101: Don’t Let Your Next Negotiation Sound

Like a Sad Country Song Risk Mapping for Smarties The Human Side of Risk Management The Perils of Outsourcing and Shared Services

pools Applying Enterprise Risk Management to a Public Entity Pool Cost Allocation - The Advanced Course Establishing a Funding Policy For Your Pool Pool Information Exchange Surplus? The Sufficiency Dilemma The Three Ps of Effective Claims Management

risk conTrol/safeTy Capitalizing on an Aging Workforce Combating the #1 Killer of American Workers Excessive Force, Tasers and Excited Delirium: A Deadly Mix How “Mature” Is Your Safety Management Program? Identifying Current and Future Risk in Basic Jail Operations Industrial Hygiene: Using Science in Risk Management Playground Safety: Avoiding More Than Skinned Knees Safety Training: Effective, Inexpensive and Easy? Can You

Have All Three?

risk financinG (insurance/self-insurance) Crooks You Work With! Disaster Recovery and FEMA: A Risk Manager’s Perspective Does Our Insurance Policy Cover That? How The Insurance Industry Prices Catastrophe Exposure Insurance Market Cycles: Why Does It Have To Be So Crazy? ROI in a Nutshell Seven Questions You Should Ask Your Actuary Umbrella and Excess: When Tort Limits Are Not Enough

risk manaGemenT adminisTraTion Bring Your Claims In-House…or Not Community Safety Leadership Part 3 Concerts, Demolition Derbies and Fairs, Oh My! Contracts and Purchase Orders: Their Pitfalls and Controls Demonstrating the Value of Risk Management How to Keep Your Special Event from Turning into a Real

Battle (How the Right Special Event Approach Can Turn a Potential Battle into an Insignificant Skirmish)

Managing Property Losses: Before, During and After Medicare Secondary Payer Compliance New IT Projects: Managing for Success or Failure? Public Safety 2012: Why Things Go Right, Why Things

Go Wrong Using Virtual Storytelling to Enhance the Buy-in of Your

Next Presentation What Is Your Loss Run Trying To Tell You?

schools Benefiting from Youth Athletics While Limiting Its Risks Can Schools Discipline Students for Internet Use? Guiding a $5 Million Turnaround for the Virginia School

Boards Association Making the Most of the (Re)Insurance Market

Workers’ compensaTion A Corridor of Care: Post-Injury Management Controlling Large Workers’ Compensation Losses through

Personnel Policies Drug Diversion: A New Type of Risk Eliminating Your Claims Tail with an LPT Essential Elements in Workers’ Comp Cost Containment Integrated Model to Manage Employee Injuries

(Subject to Change)

prima has Gone Green! Continuing with our tradition of going green, PRIMA will not be providing printed handouts at the conference. Instead, conference attendees will have access to education session handouts online. Presentation handouts will be available on the PRIMA Web site on May 7, 2012. Conference registrants can log in to print handouts or review presentations before deciding which sessions to attend.

check The prima WeB siTe for a deTailed educaTional session aGenda, availaBle march 6, 2012.

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Educational Sessions

Attendees will receive a special rate of $199 single/double. All rooms are subject to state and local occupancy taxes, which are currently 9.25% sales tax, 6% occupancy tax, a $2 city tax and a $15 resort fee per room per night occupied. The conference rate is available three days prior to and three days after the conference dates, subject to availability.

To guarantee these rates, reservations must be made by Friday, May 11, 2012. To reserve your room, visit the Gaylord Opryland reservations Web site or call the Gaylord Opryland’s reservations department at 888.777.6779 and inform them that you will be attending the PRIMA conference to receive the group rate. Reservations must be accompanied by a deposit equal to one night’s stay, including occupancy tax, via credit card, personal check or money order. Please see the PRIMA Housing Policies for cancellation and refund information.

For questions regarding hotel reservations, contact Jen Welan Morris, PRIMA manager of meetings and conferences, at 703.253.1263 or jmorris@primacentral.org.

prima housinG policyPRIMA reserves a limited number of guest rooms for attendees of the PRIMA conference. When attendees book outside the PRIMA room block, or book rooms in advance on the chance that they will attend, only to cancel later, PRIMA is placed at high risk of paying attrition on the cancelled rooms. Due to the economic climate as well as this abovementioned risk, the following PRIMA-approved housing policy has been instituted. Thank you in advance for adhering to these policies.

Reservations at the official Conference hotel must be accompanied by a deposit equal to one-night’s room and tax to guarantee the reservation.

All cancellations must be made at least 30 days prior to arrival to receive a refund of the deposit. Any and all cancellations made within 30 days of arrival will forfeit the entire deposit. Anyone booking more than eight room nights will be required to sign a room block contract with the hotel, and will be held to the hotel’s attrition and cancellation policies as per their contract.

Ground TransporTaTionGaylord Opryland offers daily roundtrip shuttle service from the Nashville International Airport to the hotel. Upon your arrival to the airport, you can find the Gaylord Opryland Welcome Desk on the lower level of the airport between the two escalators. An agent can assist with your travel needs and ticket purchase, or you can use the kiosk, which is conveniently located at the welcome desk. If an agent is not available to provide assistance, you can find the Hotel’s shuttle located immediately to the left as you exit the front door of the lower level of the airport.

The Opryland Shuttle runs from 5:00 a.m. to 11:00 p.m., with shuttles departing every 20 minutes between 11:00 a.m. and 7:00 p.m. The cost is $40 per person roundtrip or $30 per person, one-way.

hoTelThe Gaylord opryland resorT & convenTion cenTer

2800 Opryland Drive, Nashville, TN 37214Phone: 615.889.1000 • Fax: 615.885.3054 • Web site: www.gaylordhotels.com/gaylord-opryland

Check-in time is 3:00 p.m. and check-out time is 11:00 a.m.

special accommodaTion reQuesTIf you require special accommodations due to disability, health concerns or physical challenges, please contact Jen Welan Morris, PRIMA manager of meetings and conferences, at 703.253.1263 or jmorris@primacentral.org.

For more information on Nashville and what travelers should know, visit the Nashville Convention & Visitors Bureau Web site at www.visitmusiccity.com.

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Travel Information

feesConference registration fees include admittance to all educational and general sessions, conference materials, coffee breaks, Sunday night’s welcome reception, Monday’s reception in the exhibit hall, Tuesday’s Special Event, lunches on Monday, Tuesday and Wednesday and admittance to PRIMA’s exhibit hall.

On or Before March 14th

after March 14th Onsite

Member, Government $570 $670 $690

Member, Corporate $640 $740 $760

nonmember, Government $770 $830 $850

nonmember, Corporate $990 $1025 $1065

GuesTsGuests of attendees of PRIMA’s 2012 Annual Conference will not be issued name badges. Tickets will be available, while space is available, for individual purchase for lunches, receptions and the trade show. Please remember that tickets, if available, may be purchased in advance or on-site during registration hours.

cancellaTion and refund policyAll cancellations and requests for refunds must be received in writing and are subject to a $75 administrative fee. Cancellations received after Friday, May 4, 2012, are nonrefundable, but substitutions will be accepted. Please allow 30 days following the conference for all refund processing.

noTices

If PRIMA must cancel this conference for any reason, liability is limited to the registration fees paid only. PRIMA is not responsible for other expenses incurred, including travel and accommodation fees.

Payments to PRIMA are not deductible as charitable contributions for federal income tax purposes.

hoW To reGisTerRegister online for the PRIMA 2012 Annual Conference beginning in mid-January on the PRIMA Annual Conference Web site at http://conference.primacentral.org. If you are unable to register online or need further registration information, contact Jen Welan Morris, PRIMA manager of meetings and conferences, at 703.253.1263 or jmorris@primacentral.org.

See you in Nashville!

Back aGain for 2012! Become a member at the same time that you register for the conference!Not a member of PRIMA yet? Members of PRIMA save an average of $200 on their registration fee for PRIMA’s Annual Conference. You can become a member at the same time you register for PRIMA’s 2012 Annual Conference. Simply check the appropriate box on the online registration form and the cost of your membership will be added and billed at the time of your registration. The discounted registration fee will be reflected in your final charge. Visit PRIMA’s Web site at www.primacentral.org for additional information on membership.

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Registration Information