Regulations ISO-IEC 17020_rev_02.pdf

- PSC Regulations ISO/IEC 17020

THE CONTROLLED COPY OF THIS DOCUMENT IS AVAILABLE IN THE QUALITY SYSTEM DIRECTORY COPIES PRINTED OR SAVED ON THE DESKTOP BY USERS ARE CONSIDERED UNCONTROLLED

Document code nr. 7301 Revision 2 Date 20.05.2013 Page 1 of 16

VELOSI-PSC srl

Regulation for

Accredited inspection

activities

Industrial processes - Destructive and non destructive testing according to the customer

specifications

(Reference Rule ISO/IEC 17020)


THE CONTROLLED COPY OF THIS DOCUMENT IS AVAILABLE IN THE QUALITY SYSTEM DIRECTORY

COPIES PRINTED OR SAVED ON THE DESKTOP BY USERS ARE CONSIDERED UNCONTROLLED

Document code nr. REG.01 Revision 2 Date 20.05.2013 Page 2 of 16

INDEX

0 Introduction

1 Scope 2 Definitions & Terms

3 Administrative requirement

4 Indipendence, impartiality and integrity

5 Confidentiality

6 Organization and management

7 Quality system 8 Personnel

9 Facilities and equipment

10 Inspection methods and procedures VELOSI-PSC\Clients Rights & Obligations

11 Handling inspection samples and items 12 Records

13 Inspection reports and inspection certificates

14 Subcontracting

15 Complaints and Appeals

16 Cooperations





0 Introduction

This document defines the requirements and the procedures applicable to the inspection and expediting activities carried out by VELOSI-PSC srl in compliance with the requirements of ISO / IEC 17020 This document is structured (in terms of chapters and paragraphs) according to the structure of ISO / IEC 17020. This document has been prepared and updated by the VELOSI-PSC Technical Manager in collaboration with the competent technical substitute, and involved in the management of inspection and expediting VELOSI-PSC srl The review of this Technical Regulations must be authorized only by the Technical Manager of VELOSI-PSC srl.

1 Scope

The scope of this Regulation, is perform expediting and inspections activities by qualified personnel

VELOSI-PSC srl (staff and / or external) in accordance with ISO / IEC 17020, with laws, regulations,

technical standards applicable to the contract documents and determined by the client. According to the results of the inspection VELOSI-PSC srl officially prepares and transmits to the Customer

Inspection and\or Expeding Reports (Intermediate or final), which is detailed in the inspection and the

results obtained.

Industrial processes - Destructive and non destructive testing according to the customer specifications

The management of service of inspections and expediting by VELOSI-PSC srl is conducted in

accordance with the requirements of independence and confidentiality of ISO / IEC 17020.

This Regulation defines the activities flow, interactions, rights and obligations between VELOSI-PSC srl

and Clients.





References

ISO/IEC 17020 2012 edition. - General criteria for the operation of various types of bodies

performing inspection

UNI CEI EN ISO/IEC 17000:2005 Conformity assessment - Vocabulary and general principles

IAF/ILAC-A4-2004 Guidance on the application of ISO/IEC 17020

Doc. ACCREDIA RG 03 Regulation for the accreditation of Inspection Bodies (Normative references used by VELOSI-PSC is referred to para.0.4)

Regolamento ACCREDIA RG 09 per l'utilizzo del marchio di accreditamento

Other rules&stds

UNI EN ISO 9000 December 2005 edition. - Quality management systems / Principles

and vocabulary

UNI EN ISO 9001 November 2008. - Quality management systems /

Requirements

UNI EN ISO 9004 November 2009. - Managing for the sustained success of an organization -

A quality management approach

ISO T S 29001 June 2011. Petroleum, petrochemical and natural gas industries.

Sector-specific quality management systems. Requirements for product and service

supply organizations

BS OHSAS 18001:2007. - Occupational Health & Safety management systems /

Requirements.

UNI EN ISO 14001:2004. - Environmental management system / Requirements.

Velosi Group manual (L1-MAN-01), system procedures (L2-PRC-xxx), operational

procedures (L3-OCP-xxx), technical procedures (L4-OCP-xxx) and forms (L5-FMT-xxx)

2 Definitions & Terms

Inspection: Examination of a product design, product, service, process or plant, and determination of their conformity with specific requirements or, on the basis of professional judgement, general requirements. (ISO/IEC 17020:2012 point 3.1); Inspection Body: Body, that performs inspection (Odl is an abbreviation of Inspection body used in this

Regulation).

Others:

Quality System: means the organisation, structure, responsibilities, activities, resources and events

within VELOSI-PSC that cumulatively provide organised procedures and methods of implementation to

ensure that the requirements of ISO IEC 17020 are met.





Client: means any party which employs VELOSI-PSC srl for any purpose.

AMIS: means the VELOSI-PSC computerised control system which maintains records of assignments,

forms, specifications, codes and quality assurance records.

Definitions & Terms as per: - UNI EN ISO 9000:2005 (Quality management system Principles and vocabulary) - UNI CEI EN ISO/IEC 17000:2005 Conformity assessment - Vocabulary and general principles viene utilzzata da VELOSI-PSC - Doc. ACCREDIA RG 03 Regulation for the accreditation of Inspection Bodies (para.0.5) is adopted by VELOSI-PSC viene utilzzata da VELOSI-PSC - IAF-ILAC A4:2004 (para.2) viene utilzzata da VELOSI-PSC

3 Administrative requirement

3.1 VELOSI-PSC is legally identified with No. 02940940162, officially listed on public record.

The activities of VELOSI-PSC as inspection body of type A, as subject of accreditation to ISO / IEC

17020, are exclusively those referred to in 1 of this Regulation.

VELOSI-PSC formally wont to carry out inspections in all cases in which there are situations that may contrast with the requirements of independence and impartiality of the inspection.

3.2 VELOSI-PSC srl is 100% owned by APPLUS + group

VELOSI PSC-states to operate since 2002 in the field of inspection and expediting services for the

types of inspections referred to in 1 of this Regulation, and has issued inspection reports, and sent to its customer.

3.3 The rights and duties of the Customer and of VELOSI-PSC are established by contract between the

parties on a formal contract, that must be approved by both and / or single order for the inspection and expediting services offered by VELOSI-PSC.

3.4 VELOSI-PSC provides insurance cover for professional indemnity. Full details of coverage are listed on

the policies to be renewed annually by VELOSI-PSC. 3.5 VELOSI-PSC performs inspections and expediting services in accordance with ISO / IEC 17020, with

laws, regulations, rules and techniques applicable to the contract documents established by the costumer with the aim of ensuring to verify the conformity of the products meet the contract documents and rules. A review of the contract of the customer is made by VELOSI-PSC, and the information necessary for the inspection are transferred in cascade to the inspectors through assignments managed in AMIS.

3.6 VELOSI-PSC srl keeps proper accounting records (balance sheet, with Explanatory Notes and any

Annual Report or equivalent) available to the accrediting agency to show that they have (or they are able to find) the financial resources required for the conduct of inspections, at least for the next period of accreditation.





4 Indipendence, impartiality and integrity

4.1 As a general rule, the Technical Manager of VELOSI-PSC assure that the projects assigned to internal

or external staff, responsible for inspection and expediting, do not involve conflicts of interest that affect

your judgment and do not conflict with the requirements of independence and impartiality of the inspection itself. To comply this requirement, VELOSI-PSC has implemented procedures for the assessment of the

inspectors.

The Inspectors are selected by VELOSI-PSC, on the basis of curricula vitae received and or selected

from the professionals list and or / contractually related to VELOSI-PSC.

All qualified inspectors are entered into a database (AMIS), from which its possible choose the

inspector or the inspectors, who will perform the inspection according to the technical requirements for

the activity.

Inspectors qualified by from VELOSI-PSC formally comply with the following indications: - Do not perform inspections in all cases where there are conflicts of interest that affect the judgment of the inspection, that may contrast with the requirements of independence and impartiality of inspection granted by PSC-VELOSI srl. - Act with professional integrity in compliance with all applicable laws and regulations.

- Carefully analyze their ability to perform the assignment and matching the same with the purpose of the inspection, and verify its compliance with any requirements of formal qualifications required for the assignment. - Act with respect for others and safely, using the appropriate protective equipment during all testing activities, complying with all rules and regulations on safety and environment legislation in the place of inspection. - Declare that it does not have subsidiary activities that may compromise the impartiality of the

assignment. - Ensure the confidentiality of information obtained in the course of inspection granted by VELOSI-PSC srl. - Was not related to a party directly involved in activities / situations: design, realization, supply, installation, acquisition, possession, use and maintenance of inspected objects. - Have common owners with the above parties.

- Meet the criteria of Appendix A of ISO / IEC 17020

4.2 VELOSI-PSC states its independence in the following paragraph.

4.2.1 VELOSI-PSC meets the following requirements of Appendix A of ISO / IEC 17020:

A.1 The inspection body shall be independent of the parties involved.

The inspection body, and its staff responsible for carrying out the inspection shall not be the designer, manufacturer, supplier, installer, purchaser, owner, user or maintainer of the items which they inspect, nor the authorized representative of any of these parties. A.2 The inspection body and its staff shall not engage in any activities that may conflict with their

independence of judgement and integrity in relation to their inspection activities. In particular they shall





not become directly involved in the design, manufacture, supply, installation, use or maintenance of the items inspected, or similar competitive items. A.3 All interested parties shall have access to the services of the inspection body. There shall not be

undue financial or other conditions. VELOSI-PSC declares: - Not to have subsidiary operations that may compromise the impartiality of VELOSI-PSC in the field

of inspections and expediting. - Not to be related to a party directly involved in activities / situations: design, realization, supply,

installation, acquisition, possession, use and maintenance of inspected objects in order to document their own INDEPENDENT THIRD PARTY Type A

- To dont have owners in common with the above parties.

The management of VELOSI-PSC srl, has defined as company policy, to ensure the fulfillment and maintenance of the state of body type, the criteria of independence and impartiality. Integrity and confidentiality for the entire operational structure of OdI (legal representative, management, technical

responsible, service coordinators, employed and external inspectors suitably qualified).

5 Confidentiality

VELOSI-PSC srl guarantees the confidentiality of information and protection of property rights of the purchaser, both by the employees, and by any sub-contractors and / or external inspection staff. No document or extract of the customer could be copied or forwarded to other companies, agents or persons without the clients permission. No document or extract of the supplier, could be copied or forwarded to other companies, agents or

persons without the suppliers permission.

6 Organization and management

6.1 VELOSI-PSC srl have and maintain an organizational chart, to show the organizational and technical

tasks connected with inspection and expediting services.

6.2 VELOSI-PSC has aTechnical Manager, engineer, graduated according to the ministerial decree, with an

experience in the technical area of at least 10 years (experiences in different fields are combined, then

ten years of experience can be composed of a sum of experiences of shorter duration in the areas of concern, except as provided in the next paragraph); the Technical Manager has established at least five years experience in the specific technical inspection or inspection activities in the field and / or fields of accreditation.

6.3 VELOSI-PSC srl declares that The Technical Manager works exclusively for the inspection body being

an actual employee of the same. The Technical Manager of VELOSI-PSC srl assure the criteria of independence, impartiality, integrity

and confidentiality, and therefore that hes not involved in any way in technical, administrative or financial activities associated with the design, production and marketing of inspected objects.

6.4 VELOSI-PSC srl has procedures to ensure the supervision of the activities carried out by the inspection

staff, through the review of inspection reports with absolute impartiality to ensure the compliance of

activities with regulatory, legislative, contractual and applicable procedures.





VELOSI-PSC srl also implements actions of activity supervision the of the field inspectors, including monitoring of a significant fraction of the inspectorate on an annual basis ..

6.5 VELOSI-PSC srl, has appointed the QHSE Manager, which is also an effective dependent of the

organization, as a substitute capable of performing the functions of the Technical Manager in his absence. In cases in which even the substitute is not available, VELOSI-PSC will not issue inspection

reports under accreditation.

6.6 VELOSI-PSC srl has documented role profiles for every professional involved in inspection .

7 Quality System

7.1 The management of VELOSI-PSC srl, has defined and documented the policy, the objectives and the

commitment to ensure the quality of service provided, with specific reference to the purposes of inspection.

7.2 The management manual of VELOSI-PSC srl contains the minimum information required by the

referenced standard ISO / IEC 17020, and a correlation table between the various parts (sections, chapters) of the Manual and the requirements of the standard (if applicable).

On the manual and the procedures are highlighted the points changed during the last revision; the

documents are kept by the Body and identified as procedure VELOSI-PSC srl.

7.3 The distribution system of documentation, in accordance with procedures implemented by VELOSI-

PSC srl, will ensure that all necessary documentation is distributed to the staff, both internal and external, for the proper performance of the inspection.

The control system of documentation, in accordance with procedures implemented by VELOSI-PSC srl,

guarantees the traceability of all data / documents relating to inspections, at least until the deadline

required by the customer.

Specific lists of distributions of documents are prepared by VELOSI-PSC srl, over which there is clear

indication of the type, number and revision of the document distributed and stated on the lease, the

responsible and the retention period established.

7.4 VELOSI-PSC srl management has appointed a QHSE Manager, as a member of the internal

organization, with the following responsibilities and authorities:

a) Ensure that processes needed for managing the system are defined, implemented and maintained.

b) Report to senior management VELOSI-PSC srl, the results of the quality system and the improvement actions necessary

c) Guarantee the awareness of the requirements of the client organization.

7.5 VELOSI-PSC srl has defined, planned and implemented a quality system, overseen by the QHSE

Manager.

7.6 VELOSI-PSC srl has defined, planned, and implemented a documented system of measurement,

analysis and processes of inspection and expediting services, to ensure compliance with the

requirements for the conduct of business and customer satisfaction.

The key points of this system provide the objective analysis of customer satisfaction, non-compliant





service control, the analysis of indicators for continuous improvement of service offered.

7.7 VELOSI-PSC srl prepares an annual program of planned and documented internal audits, which

includes the monitoring of the inspection processes, also through tests during the performance of inspection activities.

All staff involved in internal audits (employee or contractor) will be in charge of the above actions only

if it possesses and demonstrates adequate knowledge of the UNI CEI EN ISO / IEC 17020 and UNI EN ISO 19011.

7.8 VELOSI-PSC srl has suitable procedures for the recording of corrective and preventive actions.

For the registration and the management of corrective actions resulting from customer complaints officers and / or non-compliance, VELOSI-PSC srl uses a the management software of the group.

7.9 VELOSI-PSC srl establish a planned and documented annual Management Review, which includes the

review of policies, objectives and the data input and output processes defined in the dedicated

Management review procedure and Quality Manual

8 Personnel

8.1 The management of VELOSI-PSC srl has identified and documented the authorities, responsibilities,

duties and responsibilities of the management, technical, administrative and operational activities

involved in the inspection and related processes (employee or contractor).

The management of VELOSI-PSC srl guarantees the employment of permanent staff (employee "full / part time" contracts "project, by contract or consultancy") equipped with the expertise needed to perform the tasks of management and implementation of inspection and expediting. VELOSI-PSC srl prepares an annual program of planned and documented internal audits to ensure that all personnel operates in accordance with the procedures of its management system.

8.2 VELOSI-PSC srl documents as a minimum:

- The curriculum vitae - Professional profiles - The annual appraisal to ensure compliance between requirements and the actual level of staff competence, ethics, behavioral (professional integrity, independence and impartiality), the intellectual and human qualities, knowledge application in the task and work experience in gender - The education and training, according to the specific function.

Its responsibility of the VELOSI-PSC srl Technical Manager ensure that all employees and external partners meet the qualifications required for the inspection task in accordance with ISO / IEC 17020 including: - Knowledge of the technical standards and rules, which require a mandatory compliance during the inspection - Declaration of experiences in work activities related to specific subjects (disciplines or technologies) connected to its inspection - whose is essential for its evaluations.

- 3 years of proven work experience in those specific subjects. - Enrollment in the professional registers (where required) - Have the ability to manage inspection plans / monitoring and inspection reports. In all cases of job assigned to external party, the technical manager of VELOSI-PSC srl assigned this job to professionals with proven expertise, personally responsible for the work, according to their





qualifications. VELOSI-PSC srl has established and documented an assessment form for each inspectors charged to carry out inspection and expediting, which will be made available to the Coordinator of the individual inspection service.

8.3 The direction of VELOSI-PSC srl analyzes and prepares a budget, during the Annual Management

Review planned and documented for all training activities identified by the various processes

responsible for such necessary. The process responsibles of VELOSI-PSC srl identify training needs during: - Interview for assessing recruitment - Annual staff appraisal staff - internal audits VELOSI-SGP srl has established and documented a system of evaluation of training activities,

recording it on dedicated forms.

8.4 VELOSI-PSC srl QHSE Manager keeps updated records on the qualifications, training and experience

of its staff in order to demonstrate the competence of individual employees to the requirements of the inspections to be carried out.

8.5 All staff working for VELOSI-PSC srl, including external inspectors responsible for inspection and

expediting activities, are required to adopt a fair ethical and professional behavior. VELOSI GROUP

Policies, including ethic policy, are officially distributed for mandatory use. In particular, the Inspectors (employed or external partners) can not entertain - or have entertained over the past three years - professional relationships with Stakeholders involved in the design process, construction supervision, testing, execution of works, production and marketing of products and components, service delivery, subject to inspection and control. VELOSI-PSC srl make periodic maintenance of the above requirements, conducting audits planned and documented. The only one responsible of the relationships with ACCREDIA, of compliance with these requirements, is the technical manager of VELOSI-PSC srl.

8.6 The technical manager of VELOSI-PSC srl must ensure that the remuneration of persons. engaged in

inspection activities not depend directly on the number of inspections carried out and, in any case, on the result of these inspections.

9 Facilities and equipment

Facilities and equipments for inspection and expediting activ ities are reviewed VELOSI -PSC srl board of directors.

The direction of VELOSI-PSC srl analyzes and prepares a budget, during the Annual Management Review, planned and documented for all the structures and equipment necessary to carry out inspection and expediting activities. VELOSI-PSC srl, has established and documented a management system of the calibration of its equipment, test equipment and devices for measurement and inspection services, to demonstrate and





ensure their adequacy with the metrological requirements (in terms of accuracy, calibration, traceability, and metrological confirmation in general). For the facilities, equipment, test devices and measurement properties of the suppliers used during inspections, the inspector appointed by VELOSI-PSC srl will verify that the supplier demonstrates and ensures their suitability for metrological standards (in terms of accuracy, calibration, traceability, metrological confirmation in general), even if those devices are not owned by him.

The software used by VELOSI-PSC srl for the operational management of type inspection (AMIS) is a group software, currently in use and verified by the Technical Manager of the group in order, to confirm its suitability.

10 Inspection methods and procedures - VELOSI PSC\Clients Rights & Obligations General conditions, inspection & expediting interactions, rights & obligations between VELOSI-PSC srl

and CLIENTS are detailed as follows: As per ACCREDIA Regulation RG03 point 1.1.2 when client reject the Accreditation body inspectors

attendance during inspections means the suspension of the Odl inspections activities. Client shall assure the Accreditation and Odl body inspectors\auditors& technical experts free access to own offices, the authorization to carrying out the inspection docs. and files review and assure their assistance in office or at vendor premises.

Client shall assure to VELOSI-PSC srl, all working conditions for carrying out the requested inspection

safely, not only at own premises\site, but also on the vendors premises. VELOSI-PSC srl is firmly and formally committed to assure as follows:

- full cooperation with all parties involved during inspection (Accreditation body inspectors\auditors& technical experts) and free access to own offices, , the authorization to carrying out the inspection docs. and files review and assure their assistance in office or at vendor premises.

- provide and assure comprehensive reports\docs.\informations requested by Accreditation Body auditors.

- Review all contractual points agreed with clients.

VELOSI-PSC srl has prepared procedures / instructions controlled and documented, describing the

complete inspection activities, related to the field of accreditation and type of the inspection which is

called to work.

These procedures provide instructions for managing all operational activities of inspection:

- For all inspection and expediting activities is clearly identified, by contract, the purpose and the

scope of the inspection and specifications. That is specified in advance with the client's goals,

purpose of the assignment, references to legislative / regulatory / contractual limits, time and any

specific procedures required by specific and necessary for the execution of Inspection, and after

economic conditions (rates) review, VELOSI-PSC srl, as per own procedures, shall keep under

constant review the tendrs and contracts checking the feasibility of inspections on the basis of skills

and resources. Deadline for tender issuing basedon master agreements is within 2 days receiving

the Client's request and 3 days for others (except for different agreements between parties, for

complex specs.\procedures for whom alignment meeting is required). It is the same for tender

review as per additional requirements. The validity period of the Master agreement is in it.

- VELOSI-PSC srl as required by procedures - proceed accordingly and systematically as follows:

- Choose the Inspector, makes the assessment of the inspector who will receive the commission after





the verification of the competence of the inspector according to the types of activities for which is

used and send CV and any other documents to the client for formal approval of the inspector.

VELOSI-PSC srl manges the process of inspector appointing and the communication process to

client within 24 hours receiving the Client's request (except for different agreements between

parties).

- After the reception of the regulatory approval of the client, sends a regular assignment of the official

task to the inspector with all necessary documents to meet the contractual requirements. Clients

recuse has to be given within at most 24 hours starting from inspector approval statement.

- Agree with the vendor to start the activity, taking the customer informed on the developments of the

same, and agrees with the parties concerned the program of inspections

- Organize pre-inspection meetings, when required, between stakeholders from the inspection (PIM:

pre-inspection meeting) concerning inspection methodology, objectives, references and

characteristics of the inspection program of inspections, roles and responsibilities of the various

figures involved in the inspection.

- Ensure that the supplier guarantees, to VELOSI-PSC srl inspectors, free access to operational areas

accompanied by the same personnel, information and documentation necessary to carry out the

activity, respecting their privacy. Otherwise, VELOSI-PSC srl will notify the customer immediately for

necessary action.

- The inspector charged by VELOSI-PSC srl must always check that, at the entrance of the place of

inspection, are communicated the specific risks of the company, and its instructions for safety and

the environment.

- If necessary, during the inspection VELOSI-PSC srl contacts the customer for any additional

information and clarification and / or information-results and discussion of additional issues found

during their inspection and expediting

- VELOSI-PSC srl carries out the examination of the inspection and / or expediting report received by

the Inspector before the formal forward to the customer. The responsibility belongs to the

Coordinator of the individual inspection service that endorse with signature the report. If it wrong or

sketchy like with Client ID codes or basic informations wrong or missing., the report will be resent

to inspector for rectification\revision and formal reissuing.

- If the inspection result is wholly or partly negative, VELOSI-PSC srl will make any subsequent

inspections, aimed at verifying the closure of non-compliance reported by the supplier, upon request

/ authorization from the customer.

- Deadline for Inspection and/or expediting report delivery by VELOSI-PSC srl Job co-ordinator to

client is according to the contractual agreement. The VELOSI-PSC srl inspection report does not

relieve the manufacturers of the inspected item, those in positions of responsibility, from their

specific obligations to his client, like warranty and legal requirements, why VELOSI-PSC srl

commitment\responsibilities are completely excluded.

- Client invoicing for inspection activities carried out by VELOSI-PSC srl is being managed to

conditions addressed on approved tenders and \ or master agreements.

- For payment conditions VELOSI-PSC srl applies as agree by master agreements (If any). Otherwise

according to invoice issued each time.

- Management of the service stopping (voluntary\intentional or not) means invoicing from VELOSI-

PSC srl to client for all activities carried out until stoppage.

Without any specific requests of the service inspection, or after a non-submission of the contract documents by the contractor to VELOSI-PSC srl before the date of inspection, the inspector appointed by VELOSI-PSC srl will be sure to act according to the prescriptions of formal notification received, and he shall clearly indicate in the inspection report - to be sent the client - all the documents and the inspection activities.





If quality plans - of inspection / monitoring - are required by the customer, particularly regarding the inspection of activities that extend over time and require coordination of several specialists, the document drafted by VELOSI-PSC srl will provide the following aspects:

description of the inspection and trade references (customer, order, delivery date, etc. ..);

object and program of the design;

basic data, requirements to be met, objectives, as established by specific laws and / or under contracts;

Any critical issues identified during the audit engagement;

technical skills required to perform the activity;

Identification and description of the role of inspectors and their specialization;

time commitment provided for each component of the audit team;

tests and checks to be made;

list of significant activities to be carried out, in logical sequence and temporal, with the identification of any critical stage;

elements or aspects to consider being tested;

specific critical issues identified (if applicable)

All inspectors appointed by VELOSI-PSC srl, for the inspection activities according to IESO / IEC 17020, must ensure:

- Do not perform inspections in all cases where there are conflicts of interest that affect the judgment of the inspection and that may contrast with the requirements of independence and impartiality of inspection granted by VELOSI-PSC srl They can not entertain or have entertained over the past three years, professional relationships with Stakeholders involved in the design process, construction supervision, testing, execution of works, production and marketing of products and components, service delivery, subject to inspection and control . - Act with ethics and professional integrity in compliance with all applicable laws and regulations. - Carefully analyze their ability to perform the assignment and matching the same with the purpose of the inspection, verifying its compliance with any requirements of formal qualifications required for the assignment.

- Verify, at the entrance of the place of inspection, to communicate the specific risks in the company and its instructions for safety and the environment.

- Act with respect for others and safely, using the appropriate protective equipment during all testing activities, while fully complying with all rules and regulations on safety and environment legislation in the place of inspection.

- Declare that it does not have subsidiary activities that may compromise the impartiality of the assignment.

- Treat all data and information related to companies with which they perform inspections. - Not be related to a party directly involved in activities / situations: design, creation, delivery, installation, acquisition, possession, use and maintenance of items inspected.

- Do not have owners in common with the above parties. - Meet the criteria of Appendix A of ISO / IEC 17020. - Verify that the equipment, test equipment and devices for measurement and inspection services are used by the supplier; the supplier have to demonstrate and to ensure its suitability for metrological standards (in terms of accuracy, calibration, traceability, metrological confirmation in general ), even if those devices are not owned by him. - Do not copy or forward to other companies, agents or documents of the client or extract them without your permission. - Do not copy or forward to other companies, agents or documents of the supplier or extract them

without the consent of the supplier.





11 Handling inspection samples and items

La responsabilit di custodia dei campioni rimane del fornitore o del cliente, in quanto, le propriet cliente gestite da VELOSI-PSC srl si limitano alla sola documentazione, cio: For inspection activities based, in part or entirely, on the analysis of samples, which are part - or constituting themselves of the object of inspection, samples must be properly identified and tracked as required by paragraph 11 of ISO / IEC 17020 and at the second the provisions of rule and / or law. All samples should be uniquely identified to avoid identification errors and to ensure traceability at all times. Any anomaly should be recorded by the inspector appointed by VELOSI-PSC srl for customer communication. The responsibility of custody of samples belongs to the supplier or to the customer, because the properties of the customer managed by VELOSI-PSC srl regards only this documentation:

contractual documentation (requirements, contracts, orders, letters of intent)

operational documentation (purchase order, specifications, drawings, control plans, master forms of relationships, etc..)

correspondence (letters, e-mails)

All data and information related to companies with which they perform inspections, which VELOSI-PSC srl will be aware in the course of his term, are strictly confidential. If required, all the above documentation will be sent back by VELOSI-PSC srl to the customer, after completion of the inspection service required.

12 Records

Records relating to inspection activities carried out by VELOSI-PSC srl, are kept safely for a period

determined by VELOSI-PSC itself (unless specific contractual requirements of the customer).

VELOSI-PSC srl has designed and implemented a procedure for saving computer data, which also manages the security to prevent loss and unauthorized access.

All official documents must be legible, written in indelible ink - not pencil, and must be treated by all staff VELOSI-PSC srl with privacy and confidentiality.

13 Inspection reports and inspection certificates

For all inspections handled by VELOSI-PSC srl must be issue the following types of inspection reports:

Flash-reports

inspection reports

PIM-report (for pre-inspection meetings)

Expediting reports The OdI delegated the Technical Manager the task to approve the final inspection reports. The

responsibility of the approval and the signing of the documents- involve the Technical Manager and the

OdI, against the Purchaser.





The reports are reviewed by the Coordinator of the inspection service, with the support of the Technical

Manager or his deputy in his absence or following explicit delegation of technical manager himself, who

is also responsible for checking the skills necessary for the completion of this activity .

All inspection reports (both interim and final) shall include clear, precise and accurate details, the result

of the inspection and the unique identification of the inspectors who attended the inspection, as well as

their signature (including electronic / e email or fax).The approval and signing of the documents involve

the responsibility of the inspector, as requested of the contract, in respect of the Customer.

The Customer has the possibility of using the inspection reports and also to duplicate them, in integral

form. Where changes are necessary, these should be agreed between customer and VELOSI-PSC srl,

and there will be a revision or a new issue of the Inspection Report, canceling the version no longer in

force.

14 Subcontracting

External inspector assignment for inspection activities only is not considered sub-contracting.

When VELOSI-PSC srl assign an external inspector for any part of the inspection, it selects competent

staff to provide the service in question, as per 10 of this Regulation.

This requirement must be applied in accordance with the laws and / or regulations in force and / or

specifications of the customer.

VELOSI-PSC srl keeps and stores all information on the assessment about the competence and the

compliance of its external inspectors and evaluate the inspection findings. All inspection task, officially

assigned to each inspector qualified by VELOSI PSC srl., are registered in the software management

inspections (AMIS).

VELOSI-PSC srl requires that the assigned external inspector declares not to be in a position of conflict

of interest with respect to inspection activities that contribute and offer guarantees of confidentiality and

privacy.

VELOSI-PSC srl has prepared a formal statement of commitment to comply with the requirements of

ISO / IEC 17020 for all external inspectors.

VELOSI-PSC srl, by sending the CV and qualifications for approval, systematically informs the

customer of the Inspectorate of its intention to assign to a sub-contractor the inspection and / or part of

it and requires explicit approval by the client itself.

15 Complaints and Appeals

15.1 Complaints with regard to inspection activities of VELOSI-PSC srl (e.g. behavior of inspectors, inspection management mode, timing not met, etc. ..) are managed according to proper procedure documented by VELOSI-PSC srl, still giving response to the complainant within the agreed time, looked each time. Complaint must be address to VELOSI-PSC srl in writing only by e.mail, letter or fax. Phone complaints addressed to VELOSI-PSC srl must put in writing by complainant.

15.2 The Customer could appeal within 30 days of the completion of the inspection against the contents of

the inspection report or the decisions of the VELOSI-PSC srl, communicating the official reasons for his disagreement. After the receipt of the appeal, VELOSI-PSC srl examines independently the same and





officially notify in writing their views. Any costs for the activities arising from the application are borne by the applicant if the application is proved unfounded.

The management of VELOSI-PSC srl, has set the resolution of appeals relating to the results of

inspections and / or quality of service offered by the inspector in charge: both are competence and

review responsibility of the Technical Manager, and the council for issuing decisions on appeals is made

only by the Technical and the Legal Representative of VELOSI-PSC srl.

If arise problems concerning the use of products liability and / or services inspected by the Purchaser or

the Inspection Company inspected, they will refer to those expressed by the Civil Code and the laws in

force in any specific matter. Every controversy that may arise between the parties in the execution,

interpretation or application of the provisions of this Regulation, which could not be resolved amicably by

the parties, must be referred to the jurisdiction of a court.

Each of the parties involved in the inspection, act on his own behalf and under its full responsibility

towards the user of their services and therefore no legal action may be taken against VELOSI-PSC srl

for possible personal infringements.

15.3 Anyone in VELOSI-PSC srl, receiving, during the normal course of its activities, a positive or negative

feedback from the customer forwards it to the QHSE Manager for the official registration. All complaints are analyzed by the Technical Manager of VELOSI-PSC srl, or by his substitute, technically competent. In case of need for specific skills, VELOSI-PSC srl activates immediate identification of the same to proceed to the analysis of the complaint.

16 Cooperations VELOSI-PSC srl, will participate in the exchange of experiences with other bodies (of inspection) and, when appropriate, to the standardization activities only upon approval of the group APPLUS + VELOSI. The principle of confidentiality will be maintained.

End of document

Revision Issue date Subject

0 28.03.2012 2012 EDITION - First issue

1 28.09.2012 General Revision as per ACCREDIA requests

2 20.05.2013 Revised title and para. 1

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