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Reimagining and Rethinking Our Work
Reimagining and Rethinking Our Work
WHY ARE YOU HERE?
Our way of approaching how we work …always seeking to make improvements to our
work
To make our work easier to do by reducing waste & increasing value to those we serve
LEANforward is the language we use to talk about our organization’s approach to performance improvement: It is the foundation for how we engage our employees to
redesign our work to make it easier Allows us to create more value for the people we serve
.
Why is it important?
Persons served have increasingly pleasing experiences and improved quality outcomes
Help us to better engage team members, finding ways to gain time reduce frustrations
Helps us continue to meet our organizational mission and the challenges of the changing health care environment
WHAT this IS …
A new and different way of looking at
performance improvement
TO HELP YOU .. With the the work that you
do everyday!!!!
EXCITED!!!!
Give you framework, tools, methods for making problem solving and
performance improvement just the way we work
around here!
What is LEAN Thinking ?Management philosophy & set of principles and
methods to:
Identify & Reduce WASTE in our
work
Add value to our customers&
Improved Performance & Outcomes
Performance Improvement
….. All within the framework of following the Scientific Method
PDSA Core of every improvement methodology
PEOPLE ARE NOT THE CAUSE OF PROBLEMS, BAD PROCESSES ARE!!!
PROCESS NOT PEOPLEAnalyzing work process/design not judging people
Value Added Work- Activities that transform material, information,
time, service into something that the customer cares about
Required Non-Value Added Work- No value in the customer’s eyes but cannot be
avoided- Regulatory, Billing, Paperwork
Pure Waste – non value- Consumes resources but doesn’t add value- Looking for supplies- Waiting- Duplication of work- Paper work
Non Value Added
(Required)
Non Value Added Pure
Waste
Value Added
Value Added Work
PEOPLE ARE NOT THE CAUSE OF PROBLEMS, BAD PROCESSES ARE!!!
PROCESS NOT PEOPLEAnalyzing work process/design not judging people
WASTE in our Work design … Not YOU are wasting time ..
The 8 Types of Waste:
1.Waiting2.Defects3.Unnecessary Motion4.Unnecessary Transport5.Overproduction6.Over Processing7.Excess Inventory8.Unused Employee Creativity
1. Waiting
2. Defects
3. Unnecessary Motion
4. Unnecessary transport
5. Overproduction
6. Extra Processing
7. Excess InventoryBefore
After
8. Unused employee creativity
DATA…DATA…DATA…DATA
“Using 5S to get Lean”Everyone is doing it!!!!
5 S – What is it? 5S is a method of organizing &
maintaining work space to allow for effective and efficient operations
A systematic structured program to achieve total organization, cleanliness, & standardization in the workplace
Effective disciplined method to identify & reduce WASTE
Ultimately enables consistent and ongoing improvements
5 S Structured Workplace Organization
Method• 5S teaches us how to organize a work space
for efficiency and effectiveness by:Only keeping what is necessary identifying and storing items usedMaintaining the area and itemsKeeping everything cleanSustaining the new order
“ A place for everything and everything in its place”
So just talking about “getting organized” ?????
That’s EASY!!
The 5 S Method5S’s PURPOSE
SORT Tidiness – to make sure everything left in the workplace is related to work or needed to do the job
STRAIGHTEN or SET IN ORDER
Orderliness – to eliminate time wasted in retrieving the necessary items to complete a task
SHINE Cleanliness – to know what goes where and ensure that everything is where it belongs
STANDARDIZE Same & Simple – to define the standards by which people must measure and maintain order and cleanliness
SUSTAIN Keep it going – to maintain the 4S’s above
The
5S Numbers Game
A fun and exciting way to present the 5S concepts to your team!
• Before State – Round 1• Sort – Round 2• Set-in-Order – Round 3• Shine• Standardize• Sustain – Round 4• Benefits – Round 5
Agenda“Behind all workplace
successes and failures are the
5S’s.”
From “5 Pillars of the Visual Workplace: The
Sourcebook for 5S Implementation” by
Hiroyuki Hirano
Instructions – Round 1
• Please wait until you hear the entire instructions before starting – DO NOT turn over the page until asked to do so
• Individually, with a pen or pencil locate and strike out the numbers 1 through 50 in sequential order (1, 2, 3, 4, 5…)
• You will have 30 seconds to complete this task
Step 1: SORT Separating essential vs non-
essential items, leaving only items that are needed to perform a task/job
Focus on what should be kept or what can be discarded
Location of items not a concern –(next step)
Focus on one small area at a time if sorting in a large work room/area
Red tag items that cannot be discarded immediately
TAKE BEFORE & AFTER PICTURES
WELL, Let’s SORT this out!!!• To sort through, to sort out• Guideline: If it is not needed in the next 30 days, Red
Tag it• “When in doubt, move it out!”• 5S Red Tag Technique• Place a Red Tag on the item and move it to the 5S
Red Tag Holding Area• Items will be dispositioned: keep, throw out, donate,
scrap, shred, recycle, etc.
Instructions – Round 2
• Let’s do the same exercise with the unneeded items removed from the work area - with a pen or pencil locate and strike out the numbers 1 through 50 in sequential order (1, 2, 3, 4, 5…)
• You will have 30 seconds to complete this task
Step 2: Straighten - Set in Order Establish designated
locations for everything that can be found easily when needed
Frequency of use should determine items location
Label the locations to make it obvious where items belong
Create a visual environment where anything out of place immediately jumps out and is obvious
TAKE BEFORE and AFTER Pictures
Set-in-Order• Now that the area has been cleared out of unnecessary items,
it is time to find a “home” for items that will remain• Guideline: Any item that you want to keep after the 5S Red
Tagging Event needs to have a specific home• “A place for everything and everything in its place.”• Organize items to make them convenient to get and put away• Use visual controls to help this process (signs, lines, labels,
color-coding)
Instructions – Round 3
• Let’s do the same exercise with the numbers better organized - with a pen or pencil locate and strike out the numbers 1 through 50 in sequential order (1, 2, 3, 4, 5…)
• You will have 30 seconds to complete this task
Step 3: Shine
• Organization & Cleanliness go hand in hand so Clean the workspace including drawers, shelves, work tops, desks, floor, lights, etc.
• The cleaner a workspace, the easier it is to identify abnormal conditions
• Can involve painting. • Create an environment that is
easy to inspect and maintain
Shining
• Will make a more comfortable and pleasant environment
• Will keep workplace safe and easy to work in • Encourage good quality production• Increase ownership of organizations goals and
vision• Prevent machinery and equipment deterioration• Used as inspection• Shining is to make problems obvious• Improved customer perceptions about us & our
quality
Shine• Now that the area has been cleared out of
unnecessary items, and put in order, it is time to “shine” the items that remain
• Guideline: Get items to a “like-new” condition• “Clean and inspect or inspect through cleaning”• Everyone participates, make it simple and easy to get
cleaning supplies and schedule it!• If you find something out that may become an issue,
fix it or have it fixed
Step 4: Standardize Establish clear expectations & make
them visual Use 5S boards with before and after
photos – ideally showing what final space should look like
Develop standards and post on visual boards
Develop standard daily practices Establish & get team agreement for
putting everything away after use and for cleaning during and after each shift
Standardize
• We need to have standards for the first three S’s: Sort, Set-in-Order and Shine
• Guideline: Make up the rules for the first three S’s and then follow and enforce them.
• “Make up the rules and then follow them”• Don’t forget to consider companywide policies like
color-coding, signage, replenishment, etc• Make the rules easy to follow
Step 5: Sustain
• Develop & encourage employee involvement
• It takes everyone in a work group
• Develop protocols, steps, procedures– “inspect what you expect”
• Develop routine audits & Repeat inspections
• Audits will ensure that the 5S program is maintained & sustained
Sustain
• Now that you have a well organized, clean and safe work environment, we must keep it that way
• Guideline: It’s not something extra, it’s part of everyday work
• “Make 5S part of everyday life.”• Sustain helps build the discipline we need to
have a great Lean organization
Instructions – Round 4
• In order to Sustain our gains we must be able to recognize abnormal conditions
• Let’s do a quick 5S Audit of the area• Circle any “defects” that you find• You will have 30 seconds to complete this task
Instructions – Round 5
• Let’s do the same exercise after applying our 5S principles - with a pen or pencil strike out the numbers 1 through 50 in sequential order (1, 2, 3, 4, 5…)
• You will have 30 seconds to complete this task
Before & After State
Before• Excess materials• Excessive search time• Large area• Cluttered• Difficult
• After• The correct materials• Minimal search time• Smaller area• Clean, neat & organized• Easy
Enriching the aging
experience
Using LEAN THINKING to make improvements in our work
Reimagining and Rethinking Our Work
Take the LEAN Challenge
Kristen Dent Kim Loefke [email protected] [email protected]
412-337-1813 412-295-4039
