Release Notes for Avaya Scopia® Desktop

Release Notes for Avaya Scopia® Desktop

Version 8.3.4 HF2 For Solution 8.3.4 SP

Feb 2016

© 2000-2016 Avaya Inc. All intellectual property rights in this publication are owned by Avaya Inc. and are protected by United States copyright laws, other applicable copyright laws and international treaty provisions. Avaya Inc. retains all rights not expressly granted. All product and company names herein may be trademarks of their registered owners. This publication is AVAYA Confidential & Proprietary. Use pursuant to your signed agreement or Avaya policy. No part of this publication may be reproduced in any form whatsoever or used to make any derivative work without prior written approval by Avaya Inc. No representation of warranties for fitness for any purpose other than what is specifically mentioned in this guide is made either by Avaya Inc. or its agents. Avaya Inc. reserves the right to revise this publication and make changes without obligation to notify any person of such revisions or changes. Avaya Inc may

make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this publication, it is furnished under a license agreement included with the product as a separate document. If you are unable to locate a copy, please contact Avaya Inc and a copy will be provided to you. Unless otherwise indicated, Avaya registered trademarks are registered in the United States and other territories. All registered trademarks recognized. For further information contact Avaya or your local distributor or reseller. Release Notes for Avaya Scopia® Desktop Version 8.3.4 HF2, Feb. 2016

http://support.avaya.com

http://support.avaya.com/

Table of Contents

General ................................................................................................................................... 4

Compatibility ......................................................................................................................... 4

Technical Documentation..................................................................................................... 4

System Requirements .......................................................................................................... 4

Server Platforms ........................................................................................................................................... 5

Client Platforms ............................................................................................................................................. 6

Resolved Issues and Enhancements .................................................................................. 7

Known Issues ........................................................................................................................ 8

Scopia Desktop Known Issues ............................................................................................................................ 8

Web Collaboration Client Known Issues ...........................................................................................................12

Scopia Desktop Pro Known Issues ...................................................................................................................13

Content Center Known Issues ...........................................................................................................................14

Scopia Desktop For Aura Collaboration Suite Known Issues ...........................................................................15

This document contains late breaking or other information that supplements these Avaya Scopia Desktop components:

Scopia Desktop Server 8.3.400.070

Conference Server 8.3.400.068

Conference Client 8.3.400.072

Mac Client 8.3.4 (831)

Contact List 8.3.400.072

Release Notes for Scopia Desktop Version 8.3.4 HF2 General | 4

General

Avaya Scopia Desktop version 8.3.4 contains fixes listed in the resolved Issues section.

Compatibility

Scopia Desktop Server version 8.3.400.057 is compatible with Scopia Solution bundle 8.3.4*

Scopia Elite MCU version 8.3.2.12.0

Scopia MCU version 7.7.6.25.1

Scopia Gateway version 5.7.2.0.45

Scopia Management version 8.3.3.0.028

Scopia Enhanced Communication Server (ECS) version 8.3.0.103.0

Scopia PathFinder version 8.3.1.0.33

The Scopia Connector add-in for IBM Lotus Sametime Connect works with the following IBM product versions:

IBM Lotus Sametime 8.0, 8.0.1, 8.0.2, 8.0.5, 8.5 and 8.5.1

IBM Lotus Notes 8.0

The Scopia Connector add-in for IBM Lotus Sametime Web Conferencing works with the IBM Lotus Sametime versions 8.0, 8.0.1, 8.0.2, and 8.0.5.

* Scopia Desktop Server 8.3.4 is also compatible with Scopia bundle 8.3.3, however it is highly recommended to update all solution components

Technical Documentation

Download the product documentation from http://support.avaya.com/downloads/

Product documentation Includes:

Installation Guide for Scopia Desktop for version 8.3.3

Administrator Guide for Scopia Desktop version 8.3.3

System Requirements

This section describes the system requirements for the Scopia Desktop Server and Scopia Desktop Client.

http://support.avaya.com/downloads/

Release Notes for Scopia Desktop Version 8.3.4 HF2 System Requirements | 5

Server Platforms

Machine Specifications

Intel® Xeon® Processor E3-1270v2@ 3.5 GHz

4 GB of RAM or more

Capacity per SDS:

o Up to 250 1080p@1280Kbps calls (alternate specifications for all in one and Content Center installations are available in the Scopia Desktop Server Installation Guide)

When upgrading from 7.7 releases, same servers can be used using same capacities as defined in 7.7 documentation. There has not been degradation in Performance.

Operating systems

Windows 2008 SP2 or Windows 2008 R2, 32 and 64 bit (English, Japanese)

Windows® 2008 Datacenter or Enterprise Edition (English) with more than 4GB of RAM, or Windows® 2008 Standard Edition (English) with 4GB of RAM

Windows Server 2012 or Windows Server 2012 R2 Standard Edition

Virtualization

Operating system: Windows Server 2012 or Windows Server 2012 R2 Standard Edition

VMware vSphere 5.1 - 5.5

Resources required per SDS VM:

o 8 Vcores @ 2GHz

o 4 GB RAM

o 64 bit VM

Restrictions:

o No more than 2 SDS VMs per host server

o If additional VMs are running on the host, the host CPU must not surpass 60% CPU.

Capacity per SDS:

o Up to 150 480p@384Kbps calls or lower

or

o Up to 100 1080p@1280Kbps calls or lower

or

o For bandwidth settings higher than 1Mbps per call, use the following formula: Max calls = 100/[call rate in Mbps]

Web browsers (for the Administration User Interface)

Internet Explorer 8 minimum (Windows)

Firefox 40 minimum (Mac and Windows)

Safari 6 minimum (Mac)

Google Chrome 44 minimum (Mac and Windows)

Important

Scopia Desktop is tested with the latest browser versions available at the time of release.

Release Notes for Scopia Desktop Version 8.3.4 HF2 System Requirements | 6

Client Platforms

Machine Specifications for Standard Definition experience

PC Intel Pentium 4, 3.0 GHz or faster

PC AMD Athlon 3.0 GHz or faster

PC Intel Centrino Mobile Processor 1.8 GHz or faster

Mac with Intel Core Duo 1.8 GHz or faster

Netbook Intel Atom Processor 1.6 GHz or faster

1 GB of RAM or more

Machine Specifications for Enhanced Definition experience

PC Intel true dual core processors - Core 2 Duo 1.8 GHz or faster

PC AMD true dual core processors - e.g. Phenom IIx4 91- 2.X GHz or faster

Minimum 2 GB of RAM

Machine Specifications for High Definition experience

Intel PC architecture should have at least one of the following:

o PC Intel with 2nd

Generation (Sandy bridge) Intel Core Processor or newer

Or

o Any Intel generation with Quad core processors

o i5 or i7 processors recommended

PC AMD Quad-Core Opteron

Mac with Intel Core 2 Duo 2.7 GHz or faster

Minimum 2 GB of RAM, 3 GB of RAM or more recommended

Operating Systems (we recommend that you use the latest service pack of Windows operating systems listed in this section)

Windows 7 (32 and 64 Bit)

Windows 8 (8.0 and 8.1 Desktop mode, 32 and 64 Bit)

Windows 10 (Desktop mode 32 and 64 Bit)

Mac OS X version 10.7 (Lion) or higher, Intel CPU only

Web browsers

Internet Explorer 8 minimum 32 bit (Windows)

o Note that 32bit version is the default browser on any Windows PC. The portal should not be opened from within a 64 bit IE window.

Edge 25 mimimum (Windows)

Firefox 40 minimum (Mac and Windows)

Safari 6 minimum (Mac)

Google Chrome 44 minimum (Mac and Windows)

Webcast / Recordings with Scopia Content Center (Required to watch a live webcast or a recorded meeting)

Mac: QuickTime 7.4.5 minimum (7.6 recommended)

PC: QuickTime 7.4.5 through 7.7.7

Important: QuickTime 10.x is not supported

Release Notes for Scopia Desktop Version 8.3.4 HF2 Resolved Issues and Enhancements | 7

Screen link/Mobile link

Proximity based pairing requires that the computer's speakers can play sounds up to 19KHz.

Web Collaboration

For Advanced web collaboration, the latest Flash version is required. Otherwise, it may be blocked by Adobe.

Important

It is mandatory to have Internet Explorer installed on your Windows PC in order to use Scopia Desktop Client, even if you chose to access the meeting with an alternate web browser like Firefox or Chrome.

Scopia Desktop is tested with the latest browser versions available at the time of release.

Resolved Issues and Enhancements

This section details the list of issues that were resolved in this version.

Table 1: List of resolved issues in this version

Case Number Description of issue

RVSCODSK-3399 1-10920562082 1-10930739575 1-11298810015 1-10863736460 1-10927535555 1-11283242347 1-11282567422 1-11303146259 1-11271022204 1-11292155952 1-11301446422

Windows installation of the client components failing due to Microsoft Depreciation of SHA1 digital code signing support

RVSCODSK-3406 Corrected string "To process please locate the "FILENAME" file and run it" to show the actual filename

RVSCODSK-3151 1-9263794886

1-11289821651

Corrected Russion localization issue for the string “<user>’s presenting” in the status bar

Notes:

By default the new (starting 8.3.2) outlook plug-in is configured to be used. It is recommended to have users uninstall the legacy outlook plug-in.

If the administrator wishes to distribute the legacy plug-in via the Scopia Desktop user portal, s/he should follow these instructions:

1. Login to the SD server, locate the file “ctmx.ini” in “C:\Program Files (x86)\Radvision\SCOPIA Desktop\data”

Release Notes for Scopia Desktop Version 8.3.4 HF2 Known Issues | 8

2. Open it in notepad. (Notepad must be “run as administrator. Do not use any other application other than Notepad!)

3. Edit the file and change the “enabled” field in the below section to true :

[outlookaddin]

enabled=false

version=8.3.0.2

productid=70B56575-7CCE-4593-B6BD-986351AB8061

filename=ScopOLAddinInst.exe

4. Save and close the file

5. Restart the SCOPIADesktop_ApacheTomcat service

Known Issues

This section details the list of known issues for this version.

Scopia Desktop Known Issues

Table 2: List of known Scopia Desktop issues in this version


3369 The HP Elite Autofocus web camera shows pinks bands in the picture. Eventually, the picture freezes. Please check on the HP site for an updated driver.

No 3391 If a user changes their computer’s resolution while watching a presentation, on some machines the presentation disappears (and is replaced by the remote video). Restoring the resolution will restore the presentation.

12851 SDS opens HD capable channel on behalf of TCP client taking a full port.

17671 When using the load balancer, the client is redirected to a new server if the current server is full. This works well for the standard client, but not for mini. Internet Explorer forbids this redirection to protect the user from malicious code injection into the frame. To work around this issue, be sure to add the IP address of the load balancer to the trusted sites list in Internet Explorer settings.

18028 If Scopia Desktop and Scopia Management are installed on the same server, do not enable TLS encryption between the two services, as it can cause problems (and TLS encryption is not needed in this case, since they are running on the same server)

18452 (16384-10455)

On Windows, when the Scopia Desktop Client is viewing the video in full-screen, the menu options might appear off screen. If this happens, the same menu options are available from a context menu, right-click on the video to view the context menu.

19033 The Mac Client supports ‘Basic’ and ‘Digest’ HTTP proxy authentication only. NTLM, Kerberos, and Negotiate authentication are not supported. This can cause call failures when working with ISA proxy that requires authentication.


19045 The Mac client will work with HTTP proxies. However, If multiple proxies are returned in the PAC file, Scopia Desktop will only try to connect to the first one in the list.

19046 Note that if only HTTPS Proxy is configured (no HTTP proxy) and the HTTPS Proxy requires authentication, the username and password must be configured manually in the System Preferences (for Mac client) or the Scopia Desktop Settings (for Windows client) in order for the client to connect properly

19241 (160064)

The Scopia Desktop Client will not be able to send private chat messages to Scopia Mobile Clients – they do not appear in private chat drop-down window.

RVSCODSK-94 On Internet Explorer 10 and up, the links on the portal page to Check Your Audio and Check Your Video do not work. As a workaround, from the Start menu, choose Conference Client > Settings. In the settings dialog, switch to the desired Audio or Video tab.

RVSCODSK-196 After uninstalling Scopia Desktop, make sure to manually remove the following folders: C:\Program Files (x86)\Radvision\Scopia Desktop C:\Program Files (x86)\Radvision\.bak

RVSCODSK-339 Slider doesn't open when Scopia Desktop client from a manually cascaded meeting shares a presentation

RVSCODSK-393 When sharing an application using the Windows client, some areas not belonging to the application might be shared.

RVSCODSK-416

No Video Between XT5000 and SDC SW service – Support of switching mode requires Scopia Desktop and MCU to align with the BW, i.e. the SDC should be configured to support same resolution (720p30 for example)

RVSCODSK-455 Windows client might get stuck: when changing the audio device during call. There is a need to kill CuCore & CAxHost through Task Manager.

RVSCODSK-519 Upgrade to new location does not maintain old configuration - After upgrading the version to another location. The user will have to reconfigure the system.

RVSCODSK-542

HTTPS upgrade – Certificate file is not saved if non default certificate was set and

the file resides under the SCOPIA Desktop installation directory path - The certificate should not be saved under the default installation directory path of SDS

RVSCODSK-634 Customized TLS settings between Scopia Management and SDS are erased after upgrading SDS to a newer versions - Before upgrade the user needs to save: C:\Program Files\AVAYA\SCOPIA Desktop\data\sds.keystore

After upgrade replace the new file with the old (saved) one.

RVSCODSK-670 In MAC client – sometimes presentation icon next to the terminals and remote clients is missing

RVSCODSK-829

Even though Outlook Plug-in is configured to HTTPs (as SDS), the invitation mail is sent with HTTP - Go to the Admin page -> Messages and Invitations -> Invitations Under Desktop Access, change http to https

RVSCODSK-835

After the restart of SDS, the confsrv.exe service does not always start automatically – - Set the service startup mode to delayed if available, or start the services manually)

RVSCODSK-950 If using Windows 8 and 8.1, you must install the Scopia Desktop Client from the Desktop interface.

RVSCODSK-951 You need to restart Outlook after uninstalling or upgrading the Outlook Add-in.

If you uninstall or upgrade the Outlook Add-in, the old Add-in still appears in the Outlook interface and opens a blank window when clicked. Restart Outlook to see the change in the Outlook Add-in

RVSCODSK-952 If you intend to host a large number of participants (100+) in a single conference, you need to increase the default heap size allocated for Scopia Desktop. To do this, change the registry:

HKLM\Software\Click to Meet\Conference server\8.3.000\ Add a new DWORD key, VirtualHeapSize and set the value to the amount of pre-

https://jira.forge.avaya.com/browse/RVSCODSK-950














allocated memory desired. We recommend 650000000 is set as decimal.

RVSCODSK-953 To make modifications such as branding, Windows 2008 requires the same administrator credentials that were used during the Scopia Desktop Server installation.

RVSCODSK-954 The Scopia Desktop Mac Client is not compatible with customization changes made from the branding application.

RVSCODSK-955 When H.239 Duo Video is enabled in the advanced parameter settings of the Scopia Elite MCU, it could result in no video to Scopia Desktop users if call rate is less than 512K. Make sure to turn off this MCU setting when using Scopia Desktop. (CS – 11500)

RVSCODSK-973 Setting an MCU service to mute participants when joining connects SD clients with microphone showing un-muted even though they are already muted - Need to go to Scopia Management or as a moderator to – un-mute the client(s).

RVSCODSK-1115 After a full uninstall some folders and files are left on the SDS - The user needs to manually delete the files at: C:\Program Files (x86)\Radvision\SCOPIA Desktop

RVSCODSK-1143 Uninstallation of Scopia Desktop Server leaves folder and log files on the server that cannot be removed manually until the service "opcle" is closed in Task Manager

RVSCODSK-1177

SI# 173450 Lync client was visible in presentation mode although the SDC user shared specific application (PowerPoint)

RVSCODSK-1187 Legacy Outlook plug-in doesn't perform redirect when configured to HTTP on an HTTPS deployment. The user needs to manually change the URL from http to https in the outlook plug-in settings.

RVSCODSK-1302 The Config Tool can gets distorted when enabling HTTPs, user won't see the top-right close window “X” button. User can close the config tool from the task bar.

RVSCODSK-1314

SR# 1-6028793760 Scopia Management Conference Control doesn't display statistics on data (content) recevied by SDC participants.

RVSCODSK-1421

SR# 1-6058169322 Scopia Desktop client displays certificate warning when expired Verisign certificates exist on the PC. Delete the expired certificate from the PC then reboot.

RVSCODSK-1732 Scopia Desktop client FP2 doesn’t use HiP when connected to SDS/MCU FP1. - SDCs offer HiP L4, and should offer also L31 for backward compatablity

RVSCODSK-1860 Screen Link requires direct IP connectivity between computer and XT Endpoint. 1. Computer must reach the selected XT by IP address, using HTTPS (port

443/TCP). 2. XT must reach the computer's IP address using RTPS (port 8554/TCP). 3. You need to allow ingoing connections from XT to Scopia Desktop Client

(port 8554, TCP) on your computer. When the firewall alert appears on your computer, press "Allow access".

Windows PCs may require administrator’s permission to open ports in the firewall. The user will get a pop-up that requires choice of one of the following two options in case there is no execption in the firewall settings: 1. Allow access: in this case you will get another pop-up requesting the Administrator Password.

2. Cancel: if you cancel, the Mobile Link or Screen Link won’t work.

RVSCODSK-1866 Scopia Desktop Mac client upgrade doesn't work if the SCOPIADesktop drive is mounted - user needs to eject it before installation by Right clicking on it and selecting "Eject SCOPIADesktop". Otherwise the new client will not be installed, although you will be able to go through the whole installation procedure, you will always be prompted to install the new client.

RVSCODSK-1931 Mac users join meetings as unmuted although in server Push to talk is selected

RVSCODSK-2285 Video option disabled for user who leaves meeting and rejoins. User will have to reconnect.









RVSCODSK-2537

SI# 1-6549408842

When connected to a meeting with Scopia Desktop client, the <E164> is not properly displayed for Dail-In Information. The Virtual Room prefix might be stripped if it matches a Meeting Type prefix.

RVSCODSK-2746

If server is supposed to use Load Balancer, it should also be configured with clustering, in ctmx.ini file: [redundancy] loadbalancerenabled=true clusteringenabled=true

RVSCODSK-2755 After clicking at "Apply" at String Branding Options, you get a warning that the server is not running even though it is

RVSCODSK-2877 When Firefox and IE proxy settings are different and the SDC has proxy set to automatic, Firefox will have problems joining a conf

RVSCODSK-2970 After a fresh install of the client, the server URL and the username are not filled automatically in the client (quick access to the user portal and contact list for Pro users will not work). The user will have to configure it manually in the client settings

RVSCODSK-3248 Guest participant fails to “knock on door” if guest name contains quotation mark (?) or apostrophe (‘)

RVSCODSK-3250 Windows 10 - Application sharing on virtual desktop 2 is partially hidden by the client residing on virtual desktop 1

RVSCODSK-3297 When Proxy FQDN is not resolvable, the Scopia Desktop updates are presented even though the client is installed

RVSCODSK-3304 Mac OS X client at full screen view, part of the video/presentation is cut.

RVSCODSK-3312 Scopia Desktop portal on Chrome and Firefox relies on cookies to determin if a the client is installed. When using different browsers or after clearing the cookies, the user will be asked to install the client even if the client is already installed and up to date.

RVSCODSK-3323 Video window is stuck when moving it while presentation is loading. To resolve, stop and initiate presentation

RVSCODSK-2911

1-9362072344

1-9378323767

Fix Vulnerability for "Missing Secure Flag From SSL Cookie"

RVSCODSK-3329 Reinstall/fresh install Scopia Desktop client - Warning message displays on MAC Safari and Chrome when entering Scopia Desktop URI

RVSCODSK-3353 Chrome browser keeps requesting update of components even though they are already upgraded when server FQDN changes (for example when moving from HTTP setup to HTTPS) – Workaround is to cleare the browser’s cache.

RVSCODSK-3949

1-9089205847

Pinning Scopia Desktop Windows client to Task bar will result in a blank window opening when clicked

RVSCODSK-3228

1-9303920314

Wrong position of dropdown menu in Scopia Desktop client when window is maximized

RVSCODSK-3998

1-9191951942

Scopia Desktop portal supports TLS v1.2, but the client does not

RVSCODSK-3923

1-7776673346

Scopia Desktop Cleient Black strips on ppt Presentation with high resolution Monitor

RVSCODSK-3825

1-6733961419

Error Ajax Request popup on Chrome and Firefox when refreshing the portal multiple times

RVSCODSK-2812 Mac Chrome browser indicates client must be installed when it's already installed. This happens when you visit the Scopia Desktop portal, then type another address










1-6733668546 in the address bar, press enter, then press the back button.

RVSCODSK-2811

1-6650678838

Windows client memory continues to grow until an eventual crash (approx 3 days)

RVSCODSK-2229 Remote Video menu display problems in MINI RVSCODSK-1016

16384-10270

No way to specify time period for SCOPIA Desktop CSLog downloads via Scopia Desktop Server admin GUI. Workaround: https://kb.avaya.com/ext/index?page=content&id=FAQ107063

RVSCODSK-632

1-6267701970

Missing HTTPOnly flag on cookies

RVSCODSK-3298

1-9305825865

Calls rejected by the ECS sub-zone bandwidth rules when Scopia Desktop Server is configured for higher BW. ECS sub-zone rules should not be used in deployments with Scopia Desktop Server.

RVSCODSK-3366 Microsoft Edge keeps requesting to use "Avaya Scopia Client" before any actions with Scopia Desktop client

RVSCODSK-3371 Scopia Desktop client still runs after user ends meeting even though 'Exit Conference Client when conference ends' is enabled in Settings

RVSCODSK-3369 Scopia mini cannot join meeting with PIN code

RVSCODSK-3362 Info button for Scopia Mini on Mac OSX don't work

RVSCODSK-3367 Scopia Desktop portal prompts to install the client even if the client is installed and up to date when connecting to a system (different Scopia Desktop URL) for the first time.

RVSCODSK-3372

1-9831162444

When modifying user's name on Scopia Management Conference Control, it does not change on Scopia Desktop client participant’s list

RVSCODSK-3361 Protect meeting field on Scopia Desktop settings (portal) displays indicates permanent PIN even when one-time PIN is selected. This is only a display bug, the one time PIN is actually being in use

RVSCODSK-2488 Scopia Desktop server does not work with HTTPs certificate via Store. Workaround is to use the certificate file itself.

Web Collaboration Client Known Issues


WCS-627 When the system is setup with TLS, a certificate is required by the web collaboration client. A warning is not provided to the user if the certificate is not installed

WCS-834 If a user tries to start whiteboard sharing at the same time while another user initiates full screen sharing, user starting screen sharing will not see the whiteboard

WCS-832 On Mac OS, user is unable to change color selection or type of sharing if user switches from one screen to another

WCS-812 If a user selects application sharing and chooses to cancel when the application list pops up and tries to do full screen sharing after that, the full screen sharing will not work. The workaround is disconnect and re-join the meeting

RVSCODSK-2077 Windows client in Web collaboration mode fails to take control over presentation (“steal the presentation”) when watching slider content. The user has to go back to live mode in order to take control over the presentation

1. RVSCODSK-2829 When Web Collaboration plugin is not installed - user can NOT share desktop (via H.239) while presenting whiteboard

RVSCODSK-3330 When Scopia Desktop client joins a Virtual room set to automatically record the

https://kb.avaya.com/ext/index?page=content&id=FAQ107063


meeting or if that meeting is being streamed, web collaboration plugin is not loaded and data sharing is done using H.329 for better recording/streaming experience.

2. RVSCODSK-3359

1-9519866212

Web Collab installer download link is sent as http when Scopia Desktop Server is configured for https. If TCP port 80 is blocked on the firewall, the installer download will fail.

Scopia Desktop Pro Known Issues

Table 3: List of known issues in this version


RVSCODSK-318 Occasionally, after upgrading SCOPIA Desktop Server, the ejabberd service does not start automatically. After upgrading, check the ejabberd service in the Service Control Manager, and if it is not started, then start it.

RVSCODSK-303 If Scopia Management is configured with both LDAP users and local users, the local users will not be able to log in to Scopia Desktop Pro. If this functionality is desired, contact customer support for a workaround.

RVSCODSK-956 When connected to the XMPP presence server via a wireless connection and a LAN connection is added (for example, a laptop coming into a meeting room), the result is: 1) Calls from the client in question do not go through and time out 2) Presence information from the client does not get updated 3) Client eventually times out and logs out

RVSCODSK-957 If you configure Scopia Desktop for HTTPS, use the certificate utility to configure Scopia Desktop with a real certificate from a well-known Certificate Authority such as VeriSign, otherwise some functionality will be impaired. For example, you may not be able to use Scopia Desktop Contact List.

RVSCODSK-958 Scopia Management user account must be configured with a password to allow the user to log into the contact list. If the user is imported from Microsoft Active Directory or IBM Lotus Domino, an administrator must configure a password for the user account.

RVSCODSK-959 When Integrated Windows Authentication is enabled, Windows Internet Explorer displays the login dialog box where a user must enter credentials: DOMAIN\username or [email protected]. A user must enter the domain name in upper case in the DOMAIN\username form.

4140 On Windows 2008, be sure to run the Config Tool as Administrator. If you do not, the jabber configuration is not read properly by Scopia Desktop.

3544 Scopia Desktop Pro contact list configuration doesn't support Cyrillic characters in search path

RVSCODSK-960 Users who login using Unicode symbols for their credentials cannot connect to Scopia Desktop meetings.

RVSCODSK-961 If you use Remote Desktop in console mode to connect to the XMPP presence server, the XMPP service is stopped when you log out of the Remote Desktop. We do not recommend that you use the Remote Desktop in console mode.

RVSCODSK-962 Usernames cannot contain spaces or apostrophes. If the username contains such characters, the user cannot log in to the contact list.

RVSCODSK-1434 Escalation from P2P call doesn't work for the 3rd participant - Script Error is presented

RVSCODSK-2480 [ContactList] Cucore.exe might crash when configured to work with PROXY (no authentication).


3. RVSCODSK-2901 CXHOST and CUCORE stuck after receiving a call from a busy user from Contact List

Content Center Known Issues

Table 4: List of known issues for Content Center in this version


RVSCODSK-963 If a middleware server has multiple network interfaces, even if you are not using one, there is a chance that when it talks to a different slider (recorder) server, requests can come from either of the interfaces. To ensure that the Scopia Desktop server will always be able to access the recorder server, either make sure that all of the addresses are added to Content Center Access Control List (configured using the Config Tool), or change the routing table on the SD server to force one or the other

RVSCODSK-964 If a user receives the “404 -Invalid Ticket” error while saving a recording for viewing later, we recommend that the Recording Server address in the Scopia Desktop Administration web interface is specified with a fully qualified domain name. The issue occurs when the Recording Server address specified in the Scopia Desktop Administration web user interface belongs to a different security zone than the URL entered by the user and if the Protected Mode setting on the user's computer is different for each zone.

RVSCODSK-980 You need a QuickTime component to watch a recording, but you are only prompted to install it if you watch the recording via the web. If you want to download the recording to watch later, you need to make sure you install the component. You can download a QuickTime component without installing it by clicking a link on the Webcast or Recording web pages.

4142 If the video quality of a webcast is poor due to excessive packet loss on the network, set the streaming rate to a lower value in the Scopia Desktop Administration web user interface.

RVSCODSK-1315 On Mac Lion and Mountain Lion operating systems, recordings will only play with audio (no video or presentation). This is due to an architectural change that was made starting with Lion, so QuickTime X doesn’t use the QuickTime component architecture of QuickTime 7 that Scopia Desktop relies on. To work around this issue for recordings, QuickTime 7 can still be installed.

1. Download and install QuickTime 7 using the following link from the Apple support site: http://support.apple.com/kb/HT3678

2. Download the recording from the Scopia Desktop portal

3. Launch QuickTime 7 4. Go to File Open File… and open the downloaded recording.

10714 When an MCU service is configured for H.263+ content and a Mac client presents, the content portion of the presentation is not seen properly in webcasts or recordings (live clients are fine)

3887 When using Internet Explorer 8 on Windows 7, downloading a recording fails when the public address (in the admin recording section) is not filled in (so the name used in the HTTP page didn’t match what was in the public address field)

3737 When streaming is enabled and someone starts watching the webcast, an additional port is used on the MCU. When the meeting is still going on but no one is watching the webcast anymore, the port is not released. Once the meeting is over, the port will be released.


http://support.apple.com/kb/HT3678


3461 If you download a recording to your disk and use QuickTime Player v7.6.6 to watch it (on Windows or Mac Leopard), you might experience loss of video. This is a QuickTime issue. Please update QuickTime to the latest 7.x version

3454 Mac Snow Leopard does not play back HTTPS recording when using certificate that is not from a well-known Certificate Authority such as VeriSign. If you have Scopia Desktop configured for HTTPS, you must use a certificate that has a well-known root Certificate Authority. If you don't, then users on Snow Leopard must download the recording in order to watch it.

RVSCODSK-965 Streaming playback might not work through a Proxy. The user can manually configure the proxy settings within the QuickTime player to fix this issue.

18175 Streaming fails on Lion and Mountain Lion - The preferred Quick Time is version 7.7.5

RVSCODSK-1171

When watching a recording or a live stream using Internet Explorer 11, windows rendering is off. Internet Explorer’s compatibility view solves the problem.

RVSCODSK-1261

RVSCODSK-1313

Darwin does not install during upgrade when SDS is installed on C/D drive. The user should do as follow: 1) Right-click on Command Prompt and select Run as Administrator 2) In Command Prompt, type "D:" (without the quote marks) and press Enter. 3) In Command Prompt, type "cd Program Files (x86)\Radvision\SCOPIA Desktop\Darwin" (without the quote marks) and press Enter. 4) In Command Prompt, type "install" (without the quote marks) and press Enter.

The Scopia Desktop recording solution supports SAN, and any technology which is presented to the operating system and applications as a “local” drive, as a valid medium for storing recordings. Mapped drives and many NAS devices are presented as a remote computer, which is not the same to the OS or applications, and are not supported as a valid medium for storing recordings

RVSCODSK-1733 If you are using an HTTPS setup that has a self-signed certificate (for example SD default certificate) recording/streaming is not supported. This is a limitation of the QuickTime player and not the SD.

RVSCODSK-1568 Streaming fails when Scopia Desktop server is configured for HTTPS -

https://support.avaya.com/ext/index?page=content&id=SOLN264343

RVSCODSK-2043 Recording & streaming configuration in distributed mode: The process for Distributed Legacy installation changed. The user needs to choose them in the installation process.

RVSCODSK-2586 The GK address is missing in the recorder_config.xml file. After a clean installation you go through the wizard page and there you enter the GK IP for the Scopia Desktop Server. The same IP should appear also for the recording server configuration where it can be changed if needed.

RVSCODSK-3256 Scopia Desktop Server with Standalone Content Center gets set to use ASSR automatically when upgraded.

Workaround is to manually edit the ctmx.ini file to correct settings for Legacy Recording and streaming. Instractions are in the following KB: https://support.avaya.com/ext/index?page=content&id=SOLN279504

Scopia Desktop For Aura Collaboration Suite Known Issues

Table 5: List of known issues in this version


RVSCODSK-2971 When upgrading from previus version, Scopia Content Center recording and





streaming options appear in the upgrade wizard. Those options should be ignored (Click “Next” without typing information)

RVSCODSK-2979 After adding Avaya Recording and Streaming Server a the deployment desktop users can not initiate recording. The Administrator needs to manually sync the Scopia desktop server directory in the Scopia Desktop server admin.

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Release Notes for Avaya Scopia® Desktop

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