Customized Communications

Consultation

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Getting started with Reliable Receptionist is Easy as 1-2-3

1. Define—You define the nature of your challenge and specific objectives. We define our capabilities.

2. Demonstrate—You demonstrate any particular services you require. We’ll demonstrate our capabilities and propose a customized solution.

3. Deliver—We work with you to develop a customized screening document, train our staff, and begin answering your calls using our Service2Sales System™.

 

Define – Your SituationWhat are you trying to accomplish?

About how many inbound calls do you get in a typical day?

How many different people in your company receive calls?

Do you have a need for appointment scheduling?

What other business processes can we help with?

Define – Reliable Receptionist A highly personalized, off-site telephone

reception service.

A dedicated team of 3-4 receptionists trained to function as an extension of your staff.

Calls answered live, callers assisted, FAQ’s answered.

Calls you want privately announced, and seamlessly connected back to you on any phone number.

Customized business services including appointment scheduling, order placement, seminar registrations and more.

Demonstrate – Reliable Receptionist

Your existing phone number… … rings to Reliable Receptioniston a dedicated number we provide.

Demonstrate – Reliable Receptionist

We use a sophisticated Computer-Telephone system to

provide…

A wealth of information about your company

Train us like your own employee

Connections to key people in your company

Call handling

Products and Services

Connecting phone numbers

Demonstrate – Reliable Receptionist

Thank you for calling, how may I assist you?

Demonstrate – Reliable Receptionist

May I have your name, please?

Will he know what this is regarding?

Demonstrate – Reliable Receptionist

One moment, please. I’ll see if he’s available

Demonstrate – Reliable Receptionist

I have Kathy Smith on the phone with a question. Would you like to take the call?

Demonstrate – Reliable Receptionist Kathy, what can I

do for you?

Demonstrate – Reliable Receptionist

I’m sorry, he’s not available right now. Can I offer you his voicemail?

Demonstrate – Reliable Receptionist You can communicate with

our team throughout the day in all the ways you would your own receptionist regarding:

Your schedule Availability Preferred contact number

I’ll be in my office until 11:00. After that forward all calls to my cell.

Demonstrate – How we do it

Service2Sales System™ We can create a customized screening document that outlines the top 5-10 most frequent issues and include specific instructions for the receptionist on how to handle them

Issue Info Action

• Different types of calls that come in

• Issues that come up on the phone

• Provide receptionists with information to give the callers

• Instructions or scripting information they need to gather

• Connect the call

• Schedule an appointment

• Transfer to voicemail

Additional Services

We offer a wide range of customized business services that include

Appointment scheduling Order placement Registering seminars and much more…

What People Are Saying “Reliable Receptionist has played an important role in helping Vasquez, Benisek & Lindgren project a professional image while controlling costs.  Your highly professional reception team screens, announces and seamlessly connects our calls to us in real-time for a fraction of the cost of an on-site employee.  We consider you valuable members of our team. It was a double bonus to find your service and have you guys so local.” Eric Benisek, Partner – Vasquez, Benisek & Lindgren - Lafayette, CA

“Reliable receptionist has helped us grow our practice significantly while controlling costs. They do a fabulous job assisting our callers and scheduling our appointments. They have provided us with cutting-edge technology that has streamlined our operation and greatly enhanced the professionalism of our office” George Baloyra, DC, Beyond Chiropractic—Walnut Creek, CA

“Since teaming up with Reliable Receptionist one year ago, I can focus on the critical daily tasks without constantly being interrupted with routine or non-applicable calls. Each caller is handled consistently and professionally. Reliable Receptionist has given us the image of being quite organized and much larger than we really are. I highly recommend their services to anyone looking to get back a piece of their day, or have the freedom to leave the office early, go on vacation, or out of town without having to worry that their phones are unattended.”Sharon Hiebing, The Pool Doctor, El Sobrante, CA