Remember The Patient !

By Ged Oliver

CHD Collaborative

Who am I ?

• 22 years NHS experience – in Pathology

• Strong family history of CHD

• MI at 36 years of age

• Triple bypass at 38 years of age

The System Needs Improving !

• Don’t just sit and moan.

• GOYA – get off yer ass ( K.Akabusi )

• Try and do something about it !

What do I do about it?

The whole system?

• Primary care is only one part of a patients journey !

• My experience was as 1 patient across the whole pathway

• It highlighted problems across the whole pathway

What is the aim of the NHS?

1. To give stress free employment for staff?

2. To provide a service for patients?

The Doctor

The Nurse

               

A Team !!

A Crowd – what do we see ?

Patients?It’s Me

What do I want as a patient?

Does the service I receive meet my needs?

How could primary care provide a better service for me?

Access to my GP

• Previously – booked appointments only.

OK for cardiac check-ups!

Not acceptable for acute problems !!!!

Changes in GP Access

• I must phone on the day I require appointment.

This is OK for acute problems – BUT

What about check-ups??

What about ME!!

• I need regular check-up appointments.

• I live in Bury

• I work in Bradford

• I NEED TO BOOK NON URGENT APPOINTMENTS!!

Lets Start Listening to our Patients !!

Lets think as patients – not as NHS staff trying to make stressful working

lives better for ourselves !

REMEMBER

you never know when you will be the patient !!