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Report of River University Libraries Survey
Spring 2013
553 Survey Respondents
Question 1: Please Choose One (553 responses)
Undergrad
uate Day
Student
Professi
onal Stu
dies/Eve
ning Stu
dent
Graduate
Student
Doctorat
e Student
Facu
lty
Staff
Siste
rs of t
he Prese
ntation of M
aryRISE
other
0
50
100
150
200
250
239 (43.2 %)
54(9.8 %)
108(19.5%)
18(3.3%)
69(12.5%)
57(10.3%)
2(0.4%) 1
(0.2%) 4(0.8 %)
Type of respondent
Question 2: What is your major course of study? (403 responses)
Option Count Percent
Art 8 2 %
Biology 20 5 %
Business Administration 35 8.7 %
Computer Science 4 1 %
Criminal Justice 10 2.5 %
Education 97 24.1 %
Secondary Education 6 1.5 %
English/Communications 7 1.7 %
History 3 0.7 %
Human Development 7 1.7 %
Liberal Studies 4 1 %
Mathematics 3 0.7 %
Modern Languages 1 0.2 %
Nursing 149 37 %
Psychology 36 8.9 %
Sociology 5 1.2 %
Undeclared 8 2 %
Total: 403 100 %
Question 3: Which campus library are you evaluating? (553 responses)
503(91.1%)
49(8.9%)
Library
Regina LibraryERC (Education Resource Center)
Question 4: On average, how often do you visit the library or use library resources over the internet?
(552 responses)
Several times a week
Weekly Monthly Only during finals
Less than three times a
semester
Only use the café
Never0
50
100
150
200
250
232(42.0%)
171(31.0%)
79(14.3%)
3(0.5%)
51(9.3%)
6(1.1%)
10(1.8%)
Frequency of Visit
Frequency of Visit
Question 5: Rate your experience with the assistance you receive from library staff.
(552 responses)
Not helpful Somewhat helpful Helpful Very helpful Not Applicable
Checking materials in or out 16 (2.9%) 17 (3.1%) 112 (20.3%) 334 (60.5%) 73 (13.2%)
Finding materials 16 (2.9%) 19 (3.4%) 136 (24.7%) 322 (58.3%) 59 (10.7%)
Interlibrary loan 16 (2.9%) 16 (2.9%) 106 (19.2%) 217 (39.3%) 197 (35.7%)
Research help 18 (3.3%) 13 (2.4%) 138 (25.0%) 252 (45.6%) 131 (23.7%)
Question 6: What can we do to raise your satisfaction with checking materials in or out, finding materials,
interlibrary loan, and research help? (255 responses)
Why don't you provide (service the library provides)
Test checkout procedures should be improved
Technological issues outside of library control
Suggestions for improving collection
Staff feedback
Send student workers upstairs/roving reference
N/A
More study rooms
Jokes/Unclear
Interlibraryloan service in particular was great
Interlibrary loan feedback
Improve overdue policies/fines/length of borrowing
Improve communication/outreach/signage/tutorials
IM reference assistance not available when I tried to use it
Great job/No issues
General issues outside of library control
Expand hours of operation
Add book delivery by mail to library services
0 20 40 60 80 100 120 140
11
3
4
5
11
2
55
1
6
6
5
6
3
2
131
1
2
1
Question 7: Rate your satisfaction with the following library resources: (552 Responses)
Not satisfied Somewhat satisfied Satisfied Very satisfied Not Applicable
Print books 13 (2.4%) 28 (5.1%) 214 (38.8%) 210 (38.0%) 87 (15.7%)
Online e-books 13 (2.4%) 32 (5.8%) 185 (33.5%) 175 (31.7%) 147 (26.6%)
Research databases 13 (2.4%) 34 (6.1%) 176 (31.9%) 281 (50.9%) 48 (8.7%)
Journals 16 (2.9%) 36 (6.5%) 192 (34.6%) 240 (43.5%) 68 (12.3%)
Library catalog 13 (2.4%) 24 (4.4%) 211 (38.2%) 227 (41.1%) 77 (13.9)%
Course reserves 13 (2.4%) 25 (4.5%) 165 (29.9%) 205 (37.1%) 144 (26.1%)
LibGuides 13 (2.4%) 19 (3.4%) 151 (27.3%) 208 (37.7%) 161 (29.2%)
Online tutorials 12 (2.2%) 27 (4.9%) 154 (27.9%) 183 (33.1%) 176 (31.9%)
Question 8: What can we do to raise your satisfaction with the library's print books, online e-books, research
databases, journals, course reserves, LibGuides, and online tutorials? (237 responses)
Why don't you provide (service the library provides)
Technological issues outside of library control
More/improved e-books
Make improvements to book and reserves collections
More opportunities to learn how to use e-books
More instruction sessions/LibGuides/tutorials
More fiction
More databases/journals/full text/a specific resource
Make e-books available via Kindle
Keep all info up to date
Jokes/Unclear
Interlibrary loan feedback
Improve LibGuides/tutorials
Improve communication/outreach/signage/tutorials
Great job/No issues
Give "virtual tours" in a classroom setting
General issues outside of library control
Fewer required library instruction sessions
Ebrary/e-books dissatisfaction
0 20 40 60 80 100 120 140 160
6
9
7
16
3
4
2
17
2
1
3
2
2
20
136
1
1
1
4
Question 9: Rate your satisfaction with the following areas in the library: (552 responses)
Not satisfied Somewhat satisfied Satisfied Very satisfied Not Applicable
Open group study rooms 14 (2.5%) 36 (6.5%) 155 (28.1%) 213 (38.6%) 134 (24.3%)
Reservable group study rooms 16 (2.9%) 33 (6.0%) 142 (25.7%) 197 (35.7%) 164 (29.7%)
Quiet study 16 (2.9%) 35 (6.3%) 148 (26.8%) 204 (37.0%) 149 (27.0%)
ERC (overall area or space) 12 (2.2%) 30 (5.4%) 127 (23.0%) 168 (30.4%) 215 (39.0%)
ERC Project Room 9 (1.6%) 21 (3.8%) 105 (19.0%) 129 (23.4%) 288 (52.2%)
Question 10: What can we do to raise your satisfaction with the group study rooms, the quiet study, and the
ERC rooms? (218 responses)
Why don't you provide (service the library provides)
Quiet study too small/needs more couches/needs quiet clock
Question about ERC group study room
Publicize group and quiet study spaces
N/A
More printers in group study rooms
More group study/quiet study rooms
More computers in group studies/ERC
Mini-lockers should be added to individual study spaces
Longer reserve periods for group studies
Library too small/need more comfy spaces and outlets
Library is too loud at times
Jokes/Unclear
Improve reservation of group study rooms
Group study rooms should not be reserveable
Group study rooms should be reserveable by individuals
Group studies reserved too much/monopolized
Great job/No issues
General issues outside of library control
Expand hours of operation
ERC is too small/crowded
Ed.D./Conference Room feedback
0 10 20 30 40 50 60 70 80
4
4
1
1
50
1
16
6
1
6
4
25
4
2
3
1
5
67
1
3
12
1
Question 11: Rate your satisfaction with the following technology in the library: (552 responses)
Not satisfied Somewhat satisfied Satisfied Very satisfied Not Applicable
Desktop computers 14 (2.5%) 39 (7.1%) 163 (29.5%) 254 (46.0%) 82 (14.9%)
Laptop computers 8 (1.5%) 19 (3.4%) 118 (21.4%) 142 (25.7%) 265 (48.0%)
Copiers 17 (3.1%) 41 (7.4%) 142 (25.7%) 196 (35.5%) 156 (28.3%)
Printers 17 (3.1%) 43 (7.8%) 170 (30.8%) 223 (40.4%) 99 (17.9%)
Scanner 12 (2.2%) 30 (5.4%) 131 (23.7%) 140 (25.4%) 239 (43.3%)
Wireless network 35 (6.3%) 54 (9.8%) 159 (28.8%) 206 (37.3%) 98 (17.8%)
Flip video cameras 8 (1.4%) 18 (3.3%) 95 (17.2%) 81 (14.7%) 350 (63.4%)
Question 12: What can we do to raise your satisfaction with the computers, laptops, copiers, printers, scanner, wireless network,
and flip cameras in the library? (229 responses)
Wireless is slow/difficult to access/not Mac-friendly
Why don't you provide (service the library provides)
Update/maintain computers and laptops more frequently
Thin client workstations are problematic
Technological issues outside of library control
Staff feedback
Replace Flipcams with better alternative
Printers should default to double-sided printing
Printers are often malfunctioning or backed up
Photocopiers aren't easy
N/A
More printers in a particular library room
More computers in a particualr library room
Jokes/Unclear
Internet/computers are slow
Improve overdue policies/fines/length of borrowing
Improve communicaton/signage/outreach/tutorials
Great job/No issues
Get a more complex photocopier/Get a simpler photocopier
General issues outside of library control
Add iPads or E-Readers
0 10 20 30 40 50 60 70
33
4
7
5
6
1
3
4
12
1
31
5
7
4
23
16
5
58
2
1
1
Question 13: Please indicate how often you visit the library building or the ERC for these purposes:
(552 responses)
Several times a week Weekly Monthly
Less than 3 times a semester
Only during finals Never
Do research 89 (16.1%) 124 (22.5%) 129 (23.4%) 131 (23.7%) 9 (1.6%) 70 (12.7%)
Library instruction session 19 (3.4%) 29 (5.2%) 48 (8.7%) 176 (31.9%) 7 (1.3%) 273 (49.5%)
Meet with friends 104 (18.9%) 105 (19.0%) 67 (12.1%) 89 (16.1%) 6 (1.1%) 181 (32.8%)
Use a computer 170 (30.8%) 122 (22.1%) 72 (13.1%) 79 (14.3%) 4 (0.7%) 105 (19.0%)
Print documents 168 (30.4%) 112 (20.3%) 62 (11.2%) 84 (15.2%) 3 (0.6%) 123 (22.3%)
Study/work in a group 72 (13.0%) 95 (17.2%) 94 (17.1%) 113 (20.5%) 15 (2.7%) 163 (29.5%)
Study/work individually 133 (24.1%) 136 (24.6%) 82 (14.9%) 83 (15.0%) 3 (0.6%) 115 (20.8%)
Check out materials 58 (10.5%) 78 (14.1%) 155 (28.1%) 147 (26.6%) 8 (1.5%) 106 (19.2%)
Use the café 151 (27.4%) 116 (21.0%) 64 (11.6%) 94 (17.0%) 5 (0.9%) 122 (22.1%)
Question 14: What format do you prefer when using library books for research? (552 responses)
Print Online e-books Both Print and e-books No preference0
50
100
150
200
250 202(36.6%)
72(13.0%)
207(37.5%)
71(12.9%)
Question 15: How would you prefer to watch a course reserve DVD at the library? (550 responses)
183(33.3%)
102(18.5%)
209(38.0%)
56(10.2%)
On a desktop computerOn a TV in a group studyLaptop computerPortable DVD player
Question 16: How many library instruction sessions do you estimate you have participated in during your time
here at Rivier? (552 responses)
01-2
3-45-6
7 or more
0
50
100
150
200
250
162(29.4%)
213(38.6%)
110(19.9%)
37(6.7%)
30(5.4%)
Question 17: Please rate how helpful the library instruction sessions are to you. (552 responses)
17(3.1%)
74(13.4
%)
134(24.3
%)164
(29.7%)
163(29.5
%)Not helpfulSomewhat HelpfulHelpfulVery helpfulNot Applicable
Question 18: How can we make these library instruction sessions more helpful to you?
(167 responses)
Technological issues outside of library control
Shorten the library instruction sessions
Sessions should be made clearer/include more basic info
Sessions for faculty are very helpful
Sessions are too repetitive
Sessions are boring/unnecessary
Positive feedback for specific employee
Older patrons may need extra help on tech issues
Offer sessions geared towards graduate students
N/A
More online tutorials/webinars
More sessions/more frequent sessions
Let students suggest what kinds of sessions be taught
Jokes/Unclear
Improve communication/outreach/signage
Great job/No issues
Give handouts/citation help in sessions
0 10 20 30 40 50 60
1
1
2
1
20
5
1
1
2
49
3
4
1
3
11
56
6
Question 19: Reference materials such as encyclopedias and handbooks can be used to answer quick questions, to begin the research process, or to gain
an initial understanding of a topic. The library has a print and an online reference collection. How often do you use this type of material in print in the
library or online (e.g. Credo Reference, Gale Virtual Reference Library, Reference Universe)? (551 Responses)
Often Sometimes Rarely Never I don't know what this is
Print Reference 79 (14.3%) 159 (28.9%) 137 (24.9%) 113 (20.5%) 63 (11.4%)
Online Reference 167 (30.3%) 173 (31.4%) 85 (15.4%) 61 (11.1%) 65 (11.8%)
Question 20: Do you have any comments about the print or online reference collections? (133 responses)
Update print and reference collections
Replace ID # login with username/password for off-campus use
Off topic
N/A
More online reference materials, less print
Jokes/Unclear
Improve communication/outreach/signage
Great job/No issues
Art reference collection not sufficient
0 10 20 30 40 50 60 70 80
2
1
1
37
3
2
12
74
1
Question 21: What can the library do to be an important resource for you during your time at
Rivier? (155 Responses)
Why don't you provide (service the library provides)
Update collections
Stream films on course reserve
Provide writing center services such as editing assistance
No posters in bathrooms
N/A
More zombie movies
More tables in study areas
More instruction sessions/LibGuides/tutorials
More databases/journals/full-text online access
Library should be inviting
Library is too loud at times
Jokes/Unclear
Improve test checkout procedures
IM reference assistance not available when I tried to use it
Great job/No issues
General issues outside of library control
Expand hours of operation
Change printing policy in regards to money
Apps for phones and tablets/more tech resources
0 10 20 30 40 50 60 70 80 90
4
6
1
1
1
17
1
1
3
13
1
3
2
1
1
83
1
11
2
2
Question 22: What are the best ways to communicate with you about new resource and library news and
events? (552 responders)
Option Count Percent
Email 521 94.4%
Handouts 54 9.8%
Facebook 91 16.5%
Twitter 41 7.4%
Foursquare 4 0.7%
Library website 143 25.9%
Signs 138 25.0%
TV monitor in the café 85 15.4%
TV monitors on campus 82 14.9%
Library bulletin board 80 14.5%
Campus bulletin boards 93 16.8%
Other 8 1.4%
Why don't you provide (service the library provides)TV monitor has issues
Tutorial on creating GLOGS (virtual posters)Technological issues outside of library control
Suggestions for adaptive/technological improvementsStory time with crafts
Specific type of assistance requested for Ed.D. studentsSpecialized resources for doctoral students
Refine e-books with Kindle/Fix Kindle wireless issuesProvide writing center services such as citation assistance
Provide portable desksPoetry nights are awesome
N/AMovie nights
More overall and specific databases/journalsMore lenient posting policies
More instruction sessions/LibGuides/tutorials/webinarsMore group studies
More events/speakers on topicsMore e-resources
More DVDs/FictionMore computers
Mail order delivery of booksJokes/Unclear
Improve collections through modernizationGreat job/No issues
Graphic novelsGeneral issues outside of library control
Faculty workshopsExpand scope of computer skills courses
Expand hours of operationDiscount tickets to local museums/attractions
Designated commuter loungeAlumni access to online resourcesAdd audiobooks to the collection
0 10 20 30 40 50 60 70 80
611
222
11
211
519
23
122
41
511
21
741111
31111
Question 23: Are there any resources, services, programs, or events you would like the library to add? (154 responses)
Why don't you provide (service the library provides)
Update artwork on the walls
Technological issues outside of library control
Suggestion regarding library survey distribution
Restrict food from study rooms
Request for ability to shut door on group study at the ERC
No posters in bathrooms
N/A
Movie purchasing policy dissatisfaction
More printers
More lenient posting policies
Library is too loud at times
Jokes/Unclear
Improve overdue policies/fines/length of borrowing
Great job/No issues
General issues outside of library control
Extended booking of group studies
Expand the ERC hours
Expand the Café hours
Expand hours of operation
ERC computer usage should be for academic work only
Enforce the tobacco ban
Enforce policies on group study reservations
Eliminate reservations for group studies
Eliminate food from the library
Don't send out so many emails
Change printing policy in regards to money
Change loan periods for tests
Alumni access to online resources
Add a vending machine
0 10 20 30 40 50 60 70 80 90
2
1
1
1
1
1
1
16
1
1
2
14
2
6
81
2
1
1
2
5
1
1
1
2
1
1
5
1
1
1
Question 24: Are there any policies you would like the library to change or add?
(157 responses)
Question 25: Other comments
Why don't you provide (service the library provides)
Technological Issues outside of library control
Staff feedback
Praise for specific library worker
N/A
More fun student outreach
Library is too loud at times
Library book displays feedback
Jokes/Unclear
Issue with the laptops
Improve library heating system
Great job/No issues
General issues outside of library control
Expand the quiet areas
Expand the DVD collection
Expand hours of operation
Don't send out so many emails
Change printing policy in regards to money
0 10 20 30 40 50 60 70 80 90 100
1
3
4
1
16
1
2
1
1
1
1
86
7
1
2
1
1
2