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Reporting for operation 1 (restructured course)

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Copyright © Wondershare Softwa Theories Before The Data A Teleological Approach
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Page 1: Reporting for operation   1 (restructured course)

Copyright © Wondershare Software

Theories Before The Data

A Teleological Approach

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Copyright © Wondershare Software

In God, we trust; all others bring data

Profit = Sales - Cost

Detail + Logic » Flexibility

Everything happens in a company will finally go to PNL

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Copyright © Wondershare Software

Grandmother Theory

Detail + Logic » Flexibility

Sales

• Increase the sales• Get more customers• Develop new market• Invent new products• Provide Best Price• Outperform your

competitor in Quality & Service

1

Cost

• Decrease the Cost• Use VA/VE to reduce

materials spending• Make ourselves Lean • Reduce scrap• Business Process Re-

engineering

2

Sales

- MaterialsLaborOverhead

= Gross Margin

- Selling & Distribution ExpensesAdministration Expenses

= EBITDA

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Copyright © Wondershare Software

Objectives

• Maximization Subject to Constraint• Identify Risk & Opportunity• Provide guidelines to measure performance• Provide concepts & tools to track performance• To trigger corrective actions if any• To engage everybody by providing relevant

information• To accumulate acknowledge of the business operation

Detail + Logic » Flexibility

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Copyright © Wondershare Software

5 Minds for the future – Howard Gardner

Detail + Logic » Flexibility

• Disciplinary MindMastery of major schools of thought and of at least 1 professional craft

• Synthesizing MindAbility to integrate ideas from different disciplines or spheres into a coherent whole and to communicate that integration to others

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Copyright © Wondershare SoftwareDetail + Logic » Flexibility

• Creative MindCapacity to uncover and clarify new problems, questions, and phenomena

• Respectful MindAwareness of and appreciation for differences among human beings

• Ethical MindFulfillment of one’s responsibilities as a worker and a citizen

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Passion

• Is contagious and turns one person crusades into mass movement

• Wouldn’t it be cool if ……

• 1 person with passion is better than 40 people merely interested

• Build community by encouraging voluntary exchange

Detail + Logic » FlexibilityPQ + CQ > IQ

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Heuristic Question

Detail + Logic » Flexibility

Passion

Perseverance

OR

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Structuralism

• Structuralism is a theoretical paradigm in sociology, anthropology, linguistics and semiotics positing that elements of human culture must be understood in terms of their relationship to a larger, overarching system or structure

• It works to uncover the structures that underlie all the things that humans do, think, perceive, and feel.

• It is "the belief that phenomena of human life are not intelligible except through their interrelations.

• These relations constitute a structure, and behind local variations in the surface phenomena there are constant laws of abstract culture

Detail + Logic » Flexibilityf(x) = a + bY + cZ

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Copyright © Wondershare Software

Inertia - The Fatal Illness

• Threshold – a fine line which below that you do not feel the importance while above which you do feel it.

• Materiality – Limited resources, focus on the variance which would influence Profit Making significantly

• Therefore, prioritize the job and only do the few things

• As time goes by, prioritization becomes the excuse of ignorance

Detail + Logic » FlexibilityFirst thing first

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Reciprocal Induction

• Concentration vs. Differentiation. The interrelations between these two processes governed by reciprocal induction, i.e. if a cortical center is in a state of excitation, adjacent and even remote centres are inhibited by negative induction, and vice versa. Induction can also occur in one and the same nervous centre; that is, after strong excitation, inhibition will set in, and conversely. …. As a result of which the whole cortex becomes reduced to a huge mosaic of points of excitation and inhibition closely intermingled. This mosaic is formed and reinforced partly by the reciprocal crowding in of the opposed processes of excitation and of inhibition, directly evoked by the corresponding external agents; partly, however, by internal relations, in particular by reciprocal induction, which one process leads to the strengthening of the other.

• In short, when we feel tired of thinking an issue without being resolved, excessive excitation in a certain cortical center, inhibition sets in. We need to be distracted by taking rest or doing other subject, it will help release the inhibition of the other cortical center. Detail + Logic » Flexibility

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Inferiority Complex

• An inferiority complex is a lack of self-worth, a doubt and uncertainty, and feelings of not measuring up to society's standards.

• It is often subconscious, and is thought to drive afflicted individuals to overcompensate, resulting either in spectacular achievement or extreme asocial behavior.

• The term was coined to indicate a lack of covert self-esteem.

Detail + Logic » Flexibility

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Copyright © Wondershare Software

Human Nature

Detail + Logic » FlexibilityWe name Reminder as Customer Service

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Side Tracking

• Too indulged = No room for thinking in different way

• The magic of dissent

• By subjection, you deny yourself and follow the power. It becomes an attachment

Detail + Logic » Flexibility

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Learning

• A process of searching for and integrating new information to make sense out of disorientation

• Peter Senge writes:– Through learning we recreate ourselves– Through learning we become able to do something we

never were able to do– Through learning we re-perceive the world and our

relationship to it– Through learning we extend our capacity to create, to be

part of the generative process of life

Detail + Logic » FlexibilityCollaboration: learning from each other…..

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Stimulus → Response

Imitation

1

2 4

3 5

Practice

Retrospect/Introspect

Iteration

Memory to Reflection

• One of the Human trait is learning• Learning is:

Detail + Logic » FlexibilityStimulus → Object → Response

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Copyright © Wondershare Software

Only the right detail matters

Detail + Logic » Flexibility

• Root Cause Analysis often tells that only the trivial matters and usually the symptom is ignored

• RCA is almost equivalent to 5-Why technique– Why the productivity drops?

• Repeat the question of Why to any answer until the root cause is found

• Only the daily down-to-earth operation matters

BA

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RCA vs. 5 Why

• RCA is a representation of reality, traceability to the ultimate reason

• 5-Why is the techniques to walk through the RCA

Detail + Logic » Flexibility

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Copyright © Wondershare Software

How detail do we need?

Detail + Logic

Flexibility

Detail + Logic » FlexibilityPeople need to prove they are trustable

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Copyright © Wondershare Software

7 Waste + 1

1. DefectsAny element of a product or service that does not meet or exceed a key customer requirement

2. TransportationThe unnecessary movement of people, information or materials between processes

3. WaitingPeople, parts, systems or facilities idly waiting for a work cycle upstream to be completed

Detail + Logic » Flexibility

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4. Over-ProductionProducing products or services faster than your customers are using them requires

5. InventoryStoring more materials than you need in the near-term, or creating and storing more products than are being demanded by the customer in the near-term

Detail + Logic » Flexibility

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Copyright © Wondershare Software

6. MotionAny movement of peoples’ bodies that does not add value to product or service

7. Extra processing

8. Underutilized creativity

Detail + Logic » FlexibilityNo creativity No gain

I create valuetherefore

I exist

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Copyright © Wondershare Software

Think Different

SIX THINKING

HATS

NegativesCaution

LogicFaults Danger

JUDGEMENT

ObserveObjectives

GoalRules

Big picture

MANAGE

FeelingIntuitionEmotions

Don't rationalizeDon't justify

EMOTIONS

PossibilityNew Ideas

AlternativesConceptsGrowth

CREATIVITY

OptimismPositivesBenefits

Make it workValues

BRIGHTNESS

INFORMATIONFacts

InformationDocumentation

Known/UnknownNo options

Detail + Logic » FlexibilityThink Ahead

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Copyright © Wondershare Software

The purpose of the hats

Used to unscramble thinking so that a thinker is able to

use one thinking mode at a time – instead of trying to do

everything at once

Detail + Logic » Flexibility

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Copyright © Wondershare Software

Intuition & a method

• “If you don’t have intuition, no method will help you. 

• But if you do have intuition, you can still flounder.  • Intuition is a necessary condition for finding

solutions• You must have a method to unleash, focus and

critique your intuition if you want to arrive at practical, simple solutions.”

----It’s not luck

Detail + Logic » Flexibility

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Copyright © Wondershare Software

Common Sense

• Something only if it is in line with our own intuition

• But, there is so often the need for an external trigger to help us realize something that we already knew intuitively

Detail + Logic » Flexibility

» What is your common sense?

» What is the common sense of your organization?

» Any common language then?

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Copyright © Wondershare Software

Any strategy to create the common sense for your

organization?

Detail + Logic » FlexibilityCan you foresee your boss reaction?

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Copyright © Wondershare Software

Too simple, sometimes naive

• Is there any common interest?– Probably yes but who gets more? Why?

• Why should I co-operate with you?• Why should I listen to you?• What is the basis?• Am I helping you for your own sake?

Detail + Logic » FlexibilityWhy should I believe you?

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Copyright © Wondershare Software

Reciprocity

• Do you believe it?• Do you see the value of trust?• Are your peers department trustworthy?• Are you trustworthy?• Are you willing to give first and take later? Or the

reversal?• Do you hesitate to reveal your under-performance

if it happens

Detail + Logic » FlexibilityIs there any trust among your peers?

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Copyright © Wondershare Software

Community

• Are you solely relying on others without any service provision?

• Are you solely services provider without any need to take service from others?

• Is there any fair & voluntary (social) exchange within your organization?

• Are all peers department equal and fairly treated?

Detail + Logic » Flexibility百川異趨,必㑹于海 ; 萬國殊途,必通諸夏

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The Nature of Hate

• Consists of emotions and cognitions

• Cognitions may include devaluation and the perception of a threat

• Being evoked just for reason of lust and ambition

• Appears as a response to a threat against oneself or another person

• Disappear when the threat is removed

Detail + Logic » Flexibility佛教五毒:贪、嗔、痴、慢、疑

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• People behave in a harmful way toward others, there needs to be some moral disengagement that helps to make their actions respectable and helps to reduce their personal responsibility for it

• Re-define the morality of their acts

Detail + Logic » FlexibilityAllport: Whatever is sensed as a threat is hated

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Lying

• It is easy to tell a lie but hard to tell only one.• The first lie must be thatched with another or it

will rain through• More and more lies may come to be needed• The liar always has more mending to do

Detail + Logic » FlexibilityAs lies spread, trust is damaged……

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The weaknesses of Readers

• Will be sick with repeated reports• Will not proactively react to issues reflected by

the reports• Find excuse to be innocent/ignorant• There should be somebody responsible but not

me• I am too busy to read these dummy figures!

Detail + Logic » FlexibilityNo one ever tells me what it is!!

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Copyright © Wondershare Software

The weaknesses of Writers

• Too many data• No Highlight• No indication of what to do• No legible format• Who should read it and react?• Too many reports!!!

Detail + Logic » FlexibilityNo one ever tells me what it is!!

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Collaboration

1

2

34

5

1. The man who wants to stand out (the influencer)

2. His sphere of influence (subordinates)

3. The radiated (testing the behavior and taking the benefit)

4. People influenced by other with vicarious experience

5. Acculturated and norms formed, which in turn restrict (1)

Detail + Logic » FlexibilityBut how the lose should be treated?

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Your assumption on people

• The way you look/treat the people, the people you would hire

• Every dog has its own day

• Stimulus -> Object -> Response

• Brain vs. Hand

Detail + Logic » Flexibility

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Copyright © Wondershare Software

Influencing Working Attitude

Detail + Logic » Flexibility

Focus on the Person, not focus on the problem

Focus on the Person, not focus on the problem

事在人為

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Collective unconscious – Carl Jung

• Collective unconscious is a term of analytical psychology, coined by Carl Jung.

• It is proposed to be a part of the unconscious mind, expressed in humanity and all life forms with nervous systems, and describes how the structure of the psyche autonomously organizes experience.

• Jung distinguished the collective unconscious from the personal unconscious, in that the personal unconscious is a personal reservoir of experience unique to each individual, while the collective unconscious collects and organizes those personal experiences in a similar way with each member of a particular species.

Detail + Logic » Flexibility

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Institutionalization

• What to sediment to the members of organization?

• What to eliminate from the mindset of the members?

• Is check-and-balance (CAB) good? Any value if we generalize it to the organization culture?

TIP: CAB drives us to the destination

Detail + Logic » FlexibilityNobody is as smart as everybody


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