Making the Most of the Little We Have

By

Awais Mahmood

Report on Industrial Placement

At

Hipperholme and Lightcliffe High School and Sports College

2013/2014

School of Computing, Informatics and Media

University of Bradford

August 2014

Contents Introduction ............................................................................................................................................ 1

About the school ............................................................................................................................. 1

Job role ............................................................................................................................................ 1

Aims and objectives before placement .......................................................................................... 1

IT Support Hierarchy ....................................................................................................................... 2

Summary of work undertaken at the Placement .................................................................................... 3

Software Used in Greater Detail ............................................................................................................. 4

Microsoft Deployment Toolkit ............................................................................................................ 4

Request Tracker .................................................................................................................................. 5

Ticket Distribution and Re-allocation Diagrams ............................................................................. 6

Password Control ................................................................................................................................ 7

PaperCut ............................................................................................................................................. 7

Backup PC ............................................................................................................................................ 8

ABTutor ............................................................................................................................................... 8

Active Directory .................................................................................................................................. 8

Microsoft Exchange Management Console ........................................................................................ 9

DMS Netflow ....................................................................................................................................... 9

AirServer ............................................................................................................................................. 9

AirServer Pre-requisites ................................................................................................................ 10

Clonezilla ........................................................................................................................................... 10

Clonezilla Setup ............................................................................................................................. 10

Mini-project in Greater Detail ........................................................................................................... 11

VMWare vSphere .............................................................................................................................. 11

Ubuntu Server ................................................................................................................................... 11

Netbooks ........................................................................................................................................... 12

Ubuntu Desktop ................................................................................................................................ 12

Lunbutu ............................................................................................................................................. 12

Zorin OS Educational Lite .................................................................................................................. 12

Fedora LXDE Desktop ........................................................................................................................ 13

Chromium OS .................................................................................................................................... 13

Conclusion ............................................................................................................................................. 14

Bibliography .......................................................................................................................................... 14

Table of Figures

Figure 1 - IT Support Hierarchy ............................................................................................................... 2

Figure 2 - Microsoft Deployment Toolkit Setup ...................................................................................... 5

Figure 3 - Ticket Distribution ................................................................................................................... 6

Figure 4 - Ticket Re-allocation ................................................................................................................. 6

Figure 5 - Screenshot of Wisesoft Password Control GUI (Wiseman, 2014) .......................................... 7

Figure 6 - AirServer Pre-requisites ........................................................................................................ 10

Figure 7 - Clonezilla Setup ..................................................................................................................... 11

1

Introduction

About the school

The school provides educational facilities for children aged from eleven to nineteen from Lightcliffe

and its surrounding areas. The school is known for its passion for education and good results. In

2002 the school became a Specialist Sports College and upon further success it is currently a High

Performing Sports College (Godfrey, 2014).

Job role

My job role at the school was as an IT Technician. Roles outlined in the job description such as

making sure IT equipment is maintained around school, to install and configure hardware and

software, and to provide helpdesk support over the phone and in person as well as practical

assistance around school. These were the main roles that I had to undertake throughout my

placement.

Aims and objectives before placement

Before the placement started I was planning to improve my technical skills, both hardware and

software related. I was hoping that this placement would provide for me a platform to practice what

I have learnt at university and also increase my understanding of computing in general. In addition, I

was hoping this placement would also help me improve my social skills such as speaking, listening,

presentation, and interaction with others. One of my main aims was to become more confident with

dealing with people.

2

IT Support Hierarchy

Figure 1 - IT Support Hierarchy

In the IT Department, Alan was the IT manager he was the head of the IT Support department but

was also in charge of the Reprographics department and participated in managing the Maintenance

and Learning Resource Centre. Chris was the head of the IT Support and the senior technician.

Matthew, I and Umar were classed as IT Technicians. However, as Matthew had been working here

for a few years he had a lot more knowledgeable and was more technically sounded than me and

Umar. Umar left the Hipperholme and Lightcliffe High School to deliver IT Support at the Maltings

College at the end of September.

Alan

IT Manager

Mathhew

IT Technician

Awais

IT Technician

Umar

IT Technician

Chris

Senior IT Technician

3

Summary of work undertaken at the Placement

In the first month, I got introduced to my work colleagues and was getting used to the environment

and finding my way around the school. In the first month working there I moved old computers out

of a number of classrooms and set up new ones. This was quite a labour intensive job and was tiring.

After setting up the new computers, I installed an image on each computer. The software used was

called Microsoft Deployment Toolkit. This was the first new technical skill I had learnt. After imaging

I then installed drivers and software required for the projector and whiteboard to function

cohesively with the computer. A similar process was followed to set up the laptops. I imaged the

laptops using Microsoft Development Toolkit and then put them into specialised laptop charging

cabinets around school.

I disabled user accounts on the Active Directory as they had left the school. I also created new user

and email accounts for staff and students. A number of times I had to change students’ passwords as

they had forgotten. In addition, I also learnt how to use the CCTV system and then played back

footage needed to capture the incident. Office 365 was a new system implemented in the school for

staff and students. I updated the licencing for users of the network. I was also planning to mimic the

school network but through an open-source Linux system as a mini-project on my placement.

Starting on my mini-project, I created a virtual machine and virtual network but I faced a problem, I

could not access any connections outside of the school network. So, I was unable to update and

download the needed software to get the machine to function properly. However, I did make

progress with other jobs such as changing printer ink cartridges around school and maintaining the

number of ink cartridges and ordering more if needed. I updated the policies on the school website

by removing the old versions and uploading more up to date version. I was given the responsibility of

installing Air Server software around school, allowing Apple devices to project onto the whiteboard.

A problem with Shockwave Flash software required me to research and try to find a solution. Once I

found a working solution, I tested it and then fixed the problem around school. I also had to go

around classrooms and add computers to the inventory database and check and update computer

details. This was done by sticking QR code stickers on the new computer and scanning stickers which

are on the computers previously. Another job I was assigned was to replace older computer with

newer ones.

I was requested by the school librarian to install an animated story making software on the

librarian’s computer. I downloaded the software and then installed it on the computer. I also had to

set up a laptop for a student with visual impairment. I had to change various graphics settings to find

a suitable setting for the user, this was new to me but I believe I fulfilled the task in-hand efficiently

and the user was happy.

Using new software named Netflow instead of Active Directory, I created a number of student and

staff accounts. This software was implemented to run alongside the Active Directory making it easy

and faster to create and manage accounts and scripts on the network. I was instructed to check an

ICT classroom checking of any possible damage to equipment and ICT facilities and replace them if

needed on a weekly basis. A number of times parts of a new Dell computer were damaged and

needed replacing. As these computers were under warranty, I contacted Dell and asked their

4

support staff if I could have replacement parts and if they could request an engineer to replace the

parts. I had to create a number of accounts for students taking controlled assessments using

Netflow. I had made some progress with my project, I fixed the private network and installed

Ubuntu Server on the virtual machine, however, as the schools netbooks were running slow

Matthew advised me to focus on installing Linux on the netbooks as my mini-project.

Focusing on the netbooks I installed a Linux operating system and added the test netbook on to the

school’s domain. I was able to logon to the domain; the domain name followed by the login name

and password was required. I still needed to map the user share and the shared network drive.

Other jobs I did were to replace equipment like keyboards and mice. I installed open-source

software named LibreOffice on a number of teacher’s computer.

Later in March, as the IT technician from Maltings College had left Matthew was transferred

temporarily increasing my workload and decreased the amount time to work on my project. For that

reason also could not find time to practice for my Microsoft Office exam.

Matthew came back in May so I had more time to focus on my project. I worked out a way of

mapping the drives on the netbook but could not work out how to automate it. I did not have much

time left on my placement and I ended up not completing the project sadly. However, if Matthew or

Chris are able to, they could finish the script and copy the image onto all the netbooks for the staff

and students to use.

Software Used in Greater Detail

I used a number of different software during my placement. Most of the software used was new to

me. The software used was key to the running of the school so in-depth knowledge of each element

used was necessary. Through this placement I have developed a number of new skills which I hope

to use and pass on in the future.

Microsoft Deployment Toolkit

Tulloch (2012) states that Microsoft Deployment Toolkit is the most used free Microsoft tool used

for deploying small and large scale computer facilities in many organisations. This software is used to

install and run particular software chosen by the user. It is a collection of tools and processes to help

automate system deployment on desktop, laptop and servers. It gives the user the ability to manage,

configure, update and secure software on a wide basis.

I used this software to install drivers, operating system and appropriate software on certain

computers. It automated the process, all that was needed was to get the system to load on boot,

select the desired configuration and run the wizard (refer to figure 2).

5

Figure 2 - Microsoft Deployment Toolkit Setup

The reason this piece of software is beneficial for the school, is that it automates the system setup.

This saves me and the other IT technicians from doing it manual, therefore saving time and energy.

The downside of using this method is that it takes time and only a certain amount of computers can

run at a time depending on the capability of the server.

In preference, the open-source CloneZilla was used as it was more cost effective and faster.

However, an image had to be created on a system that has already been set up. A more detailed

description on the use of CloneZilla will be given later in this report.

Request Tracker

Schluting (2007) suggests how Request Tracker is a ticketing system used to track bugs, collate help-

desk jobs, customer service logs and a wide range of other activities and uses. During my placement

this service was used to create, manage and distribute tickets received from staff and sixth form

students via email. The tickets received to the IT Support Help Desk were related to problems with IT

equipment around school. However, this system was not only used in the IT department but others

such as Reprographics and Maintenance.

This software helped log and keep account of jobs coming in and resolved issues, also helping in

distributing tickets to each member of staff accordingly and the ability to assess the work flow and

success of the department. At each weekly meeting the IT manager used the system to see how

many jobs we were receiving and how efficiently jobs were being completed. This gave us an outline

Start

• Select MDT in the boot options

• Select the correct Computer Architicture

Pakages

• Select the operating system package

• Select the software package

Details

• Name the computer and domain details

• Run the setup

6

on how we were doing and on analysing the data we could see possible ways we could be more

effective in our roles.

Ticket Distribution and Re-allocation Diagrams

Figure 3 - Ticket Distribution

Figure 4 - Ticket Re-allocation

Chris

Alan

Awais

Umar

Matthew

Alan

Mathhew

Awais Umar

Chris

7

This software was primarily used to distribute jobs. In my account I was able to see jobs which were

un-owned, jobs given to me from another member of staff, jobs still withholding and also jobs

resolved. This was a key element to the working of the IT Support Help Desk.

Chris distributed the un-owned tickets to the other IT Technicians and IT Manager and we had the

ability to pass on the ticket from one to another. We could also see the tickets and assign it to

ourselves but usually Chris distributed the tickets throughout the day.

Password Control

Rudd (2008) explains that Password Control is software designed to help ease the process of

changing a password for accounts situated in the Active Directory. It is a simple tool, with a simple

user interface. Giving the user the ability to change the password, see user details, lock the account

and force the user to type a new password on next logon.

This tool was used frequently as students came to the office to ask for a new password. Teachers

were also given the ability to use this tool so that they could change the password in the classroom.

Figure 5 - Screenshot of WiseSoft Password Control GUI (Wiseman, 2014)

PaperCut

Papercut is print management software which allows you to control users printing quota, charge for

printing, manage printing by department, set a budget and also track all activity throughout the

network.

Lowe (2010) shows how practical and cost effective using PaperCut was compared to Equitrac. It was

significantly more cost effective and worked well throughout the Westminster College. It had a great

variety of features and was very easy to use and manage.

8

I used this software to increase the students printing allowances and also used this software when I

was working in the Reprographics department as I allocated the cost of the job to the relevant

department for example, maths exam paper were to be taken out of the Maths department budget.

This software is useful for managing and organising the costs of printing throughout the school and

giving the user the ability to analyse places that could be improved.

Backup PC

Backing up computer systems is essential in all places, whether that is in a large organisation or at

home. As suggested by (Curtis Preston, 2007) in the book ‘Backup & Recovery: Inexpensive Backup

Solutions for Open Systems’, that a company of any size needs to back up its systems, however it is

costly and therefore not efficiently funded.

Backup PC, an open-source free software, gives the user the ability to backup files or entire drives

into a compressed form. This helps saves problems such accidental deletion of work and archiving

for future accessing. It is widely used at home and in industry.

The IT Support technicians used this software to recover students and staff files. I did not use this

software many times. Magnetic tape were used to backup data as they can be purchased in very

large memory capacities however they are slow.

ABTutor

As recommended by IT staff at another school, AB Tutor is a piece of software which allows the user

to monitor what is happening in the classroom, allowing you to monitor, freeze demonstrate and

control other computers in the classroom (Hunter, 2011). It also allows the user to block websites

and to block the ability to print and access removable drives.

This software was made available for teachers to monitor students in the classroom. It gave the

teachers the ability to block websites, log off, shut down, freeze and demonstrate and control the

student is computer. This, as a teaching tool is very useful as it gives the teacher the ability to control

the class and assist in teaching on the computers.

The IT Support team used this software to help with fixing problems around school. With this

software we could control a computer and try to fix the problem remotely. It also gave us the ability

to log off and shut down computers when students and staff had forgotten to do so.

Active Directory

Lowe (2003) explains how Active directory is a directory of all network resources put in one place

and gives technicians and IT professionals the ability to integrate the programs used in the network

with ease. It enables the user to manage the information of your entire network in one easy to use

interface.

9

This service was used to add and remove computers and users from the school domain. I also used

this software to remove and create users on the system. I did not have a lot of experience using this

software as it was later replaced by DMS NetFlow. However, Active Directory was to be re-

implemented during the summer.

Microsoft Exchange Management Console

As stated by Mueller (2009), Microsoft Exchange Management Console is a tool which allows you to

manage exchange services such as email for the whole network. It has a simple graphical user

interface or GUI and is easy to use and configure. Microsoft Exchange Management Console splits

Microsoft Exchange server into five parts, licencing information, Secure Socket Layers (SSL),

organisation of the server or multiple servers and management tools. Microsoft Exchange

Management tool was used to create email addresses for new user accounts.

DMS Netflow

DMS Netflow is a tool with an easy to use GUI for managing users and groups designed for

educational institutes. It is simple to use for both IT technicians and specialised teacher with very

little training. It integrates with the schools Active Directory and makes the task of creating, deleting,

modifying and managing users and groups quick and easy.

This program was used to create and delete users off the network. On receiving a ticket asking for a

user to be created, this software was used to create the user, adding their details that were included

in the ticket and also created them an email address and forced them to input a new password on

first logon. This software was used to delete virtual profiles. The main reason this was carried out

was when the user could not login or took a long time to login. This was used to block and unblock

people on the network.

This was a one of the tools I often used on my placement as it had a lot of functionality built into it.

However, this software was often slow and crashed many times, that is why my work colleagues

decided to go back to using Active Directory but they did say that they would try to replicate some of

the features of DMS Netflow.

AirServer

Penderworth (2013) asserts how AirServer allows you to connect any iOS device to a screen or

projector using a wireless connection. It mirrors the activity on the iOS device onto the screen. You

can also connect to an AppleTV device to allow streaming of various multimedia items such as

photos and videos.

I was appointed the task of installing this software in a number of classrooms around school. This

software would give the teachers the ability to use the iPads distributed to certain teachers with the

whiteboard. The teacher could then mirror there device on the website for students to view. This

10

would be a good teaching asset as it would give the teacher to the ability to move freely around the

classroom but still be in control of what is shown on the board rather than staying at the staff

computer.

Installing the AirServer was not a simple task as a number of codecs were needed and Apple

software was required to be installed prior to the Airplay set-up. I was given instructions on what I

needed to install and in what order by my supervisor (see figure 6). I then installed AirServer and

configured it so that it would start on start-up and all users would be able to use it on that particular

computer. I also insured a password was set to avoid intrusion or misuse by others.

AirServer Pre-requisites

Figure 6 - AirServer Pre-requisites

Clonezilla

Clonezilla is a piece of software designed to clone, partition and image disks. It is an open-source

project and has two variations Clonezilla live and Clonezilla SE. (Wallen, 2010)

This software was used to re-image Windows XP and Windows 7 machines at the school. The images

were saved on the server and were imaged over the network. The school used the Clonezilla live

version of the software. It was quite simple to use and setup. After Clonezilla had finished restoring

the disk the user had to manually add the computer to the network unlike Microsoft Deployment

Toolkit which adds the computer to the network automatically. It was a lot faster than Microsoft

Deployment Toolkit.

Bonjour Print

Services QuickTime LAV Filters

Haali Media Splitter

FFDShow Tryout

11

Clonezilla Setup

Figure 7 - Clonezilla Setup

Mini-project in Greater Detail

VMWare vSphere

This piece of software allows the user to create virtual machines and networks on a single sever or

cluster of servers. I have used this software to create a virtual machine and installed Ubuntu Server

on it. I then wanted to update the packages in the OS and download the required software to mimic

the school network. Matthew gave me advice saying that I need to create a virtual private network

using this software which I did but I could still not connect to the internet.

Ubuntu Server

I installed Ubuntu Server on the virtual machine that I had created and chose this as it was an open-

source alternative to the Microsoft system used in the school. The benefits of using Ubuntu Server

are that it is free, stable, reliable, and there is support available on the internet as stated by Vugt

(2008). I installed and configured Ubuntu Server, enabling the things I needed and not selecting the

things I did not need. I could however change my mind if required and install and enable the

software separately. I wanted to update the packages after the OS had finished install but

Start

• Select Clonezilla in boot options

• Start Clonezilla

• Select Beginner Mode

Cinfigure

• Select Restore Disk

• Enter Network Share Details

• Select the computer image

Setup

• Begin the setup

• Wait for the restoration to complete

• Add the computer to the School Domain

12

encountered a few problems as mentioned previously. Matthew said I would have to download the

updates manually from a computer added to the school domain.

Netbooks

In school the students and staff were not happy with the performance of the netbooks in the library.

Alan asked the IT Support department if they could solve this problem. Matthew suggested that a

Linux system may solve the problem and allocated the task to me. Matthew advised me to focus on

this and could be my mini project instead.

Ubuntu Desktop

Ubuntu Desktop is a well-known Linux operating system which many spin-off operating systems base

their operating systems on. It is easy to use, reliable and has large community which help and assist

each other with getting to know the system to troubleshooting problems. (Sery, 2007)

Ubuntu Desktop was installed on the netbooks and tested. Although the operating system was

installed correctly, the netbook ran very slowly and I told Matthew that I would find a lightweight

alternative.

Lunbutu

This lightweight operating system is based on Ubuntu. It has a different desktop environment named

LXDE which is less graphically demanding and can therefore run on lower calibre hardware. It also

has its own alternative software packages which are lightweight therefore they load up a lot faster

as they use fewer resources.

This operating system worked well on the netbooks but I struggled to get it to join the domain. It

seemed quite different from Windows XP so thinking students and staff may struggle to use it, I

decided to find another alternative Linux operating system.

Zorin OS Educational Lite

This operating system was installed as it was very similar to the layout and style of Windows XP. It is

based on Ubuntu so it is not too difficult to find support online. I downloaded the Educational Lite

version of the software as it had software pre-packaged which would be useful for the students to

use and was also lightweight. Again, the operating system worked well on the netbooks but joining

the domain was not easy.

13

Fedora LXDE Desktop

Previously used at University, it is well known for its compatibility and easy configuration to join a

Microsoft based domain.

I installed the lightweight version for the netbooks as they were quite old and would not cope with

the newer more demanding software in the latest version. It installed easily and I got it to join the

domain. I could log into the system but only with the domain name included with the username. I

knew that this would be troublesome for students and staff and tried to find a solution but I sadly

could not. Alan said it is not too much trouble to type the domain name in so I carried on with the

project. I figured out a way to map the network drive but I needed to figure out a way to automate it

on log on. As Matthew went to work at the Maltings College I struggled to find time to work on the

project and therefore did not complete it. If the other technicians are able to, I think it would be

good idea to finish the project, all that is needed is to automate mapping the drive and restricting

access to certain software and websites.

Lin and Zini (2008) in their journal article ‘Free/libre open source software implementation in

schools: Evidence from the field and implications for the future’ discuss their experience of how

using Linux and open source software in schools greatly benefitted both students and staff but also

challenging them and widening there horizons by not using well known preparatory software but

still having the same or similar functionality. As the schools in Italy have a low budget given by the

government such free alternatives are welcomed.

As seen, the Linux operating system works a lot better than the Microsoft alternative and is cost

effective for the school. The students and staff will have to get used to the system which my take a

while but in the long term, I believe it would serve its purpose and could possible encourage a wider

range of Linux and open-source software and systems to be used in the future.

Chromium OS

As a side project and another alternative for the netbooks, I thought of installing Chrome OS as

Woodhouse (2013) suggests that it is lightweight, fast and easy to use. Also, Chris had created a

Google Drive account for all the students in the school and if I could get the netbooks to work with

the operating system I would not need to map the network drives instead all files would be created

and saved in Google Drive.

The operating system installed correctly and also tested it with mine and Matthew’s school Google

account everything seemed to work fine and it was very easy to use. The only problem was

encountered was that it was not secure as I could log in with my personal account and there were no

restrictions on the system. This could cause problems for users and the technical staff in the future

so I tried to find a way to solve this. I found a management tool named Chrome Management

14

Console which would help restrict the netbooks to school domain logons only and also give the

ability to stop users installing unwanted programs and restricting websites. The problem with this

was that a licence needed to be purchased for each device and the school could not financially fund

the project.

In the future, the school could pay for the licences for each device this would be a very good

alternative to using Microsoft Products. The reason being, it is lightweight and fast. As Google Drive

is integrated with Google Docs so there is no need to download and install office software. Also,

students can access their work at home through Google Drive and edit and create documents

without the need to purchase and install software such as Microsoft Office. Cloud storage would be

a better alternative to use than students carrying their own USB drives, as on my placement I

noticed that many people have had problems with work being lost or corrupt. As the files will have

to be uploaded and downloaded by the user it reduces the threat of viruses attacking the school

network.

Conclusion

Throughout my time and Hipperhome and Lightcliffe High School I developed my technical and social

skills. I had to deal with students and staff daily, tackling various problems around school and learnt

a lot of new skills which added to my previous knowledge. I believe I tackled all my aims and goals I

set out at the start of the placement, however, I could have been more motivated and keen on

learning more advanced technical skills by shadowing Chris and Matthew more.

As this placement was at a school I interacted with people of different ages and this helped me

develop my personal skills such as communicating and presenting. I became more confident as the

year went on and came out as a better individual both academically and socially. If I were to come

back and work here again, I would try to be more motivated and interested in the work I was

undertaking.

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