Republic of Slovenia

Ministry of Public Administration

04/10/23 1

One stop shop for companies – never so close

Tomaž Vidic, M.Sc. (Head of One stop shop for companies)

Directorate for E-government and Administrative ProcessesMinistry of Public AdministrationSlovenia

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Ministry of Public Administration

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Agenda

• Start

• Goals

• Facts about the project

• Map of one stop shop

• Impacts

• Evolution

• Promotions

• Awards

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Ministry of Public Administration

04/10/23

Company start-up before One stop shop

Slow

Complicated

Non friendly

Not accessible

=

Several contacts

User dissatisfaction

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Company start-up after One stop shop

Fast

Simple

Friendly

Accessible

Transparent

=

“One stop shop”

User satisfaction

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Ministry of Public Administration

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One stop shop project goals

Enable fast, simple and free of charge

registration of a company

Perform all other obligatory procedures for start up at

one stop shop contact point or online

Support other - most frequent - services for businesses at

one stop shop contact point or online

BETTER

PUBLIC

ADMINISTRATION

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Facts about the project

January 2007 – February 2008

Human resources used: 36 man/years15 institutions involved

Budget until 1.10.2010:

3.090.000 EURO for development of the system and 2 year maintenance

400.000 EURO for training

350.000 EURO promotion

Total: 3.840.000 EURO (85% ESF)

1.000.000 EURO for adjustment of subsystems

JAN 07 FEB 08

SYSTEM CREATION

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Map of one stop shop

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Savings for companies amount at 10,2 MIO EURO per a year

All services at the portal are free of charge

80% of companies in Slovenia can be registered free of charge

Companies can perform more than 1.600.000 procedures per a year online (2 million inhabitants in Slovenia)

Services are not limited by time or geographical factor (24*7*365)

Companies can use online services or services at One stop shop contact points

A portal is a single point for e-services and life events for businesses

AVAILABILITY OF SERVICES

SAVINGS

USER SATISFACTION

High satisfaction of companies with one stop shop services at OSS contact Points (measurement at OSS contact points in 2008):

• Kindness of civil servants: 4,8• General estimation of service: 4,6

High satisfaction of users with One stop shop portal (questionnaireat OSS portal in 2009):

• Very satisfy: 47%• Satisfy: 47%• Not satisfy: 6%

Impacts

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ONLINE SUBMITTION OF APPLICATIONS

Number of submitted applications

0

2000

4000

6000

8000

10000

12000

14000

2008

-02

2008

-04

2008

-06

2008

-08

2008

-10

2008

-12

2009

-02

2009

-04

2009

-06

2009

-08

2009

-10

2009

-12

2010

-02

2010

-04

2010

-06

2010

-08

Date

Nu

mb

er o

f ap

lica

tio

n d

epo

sits

0

10

20

30

40

50

60

70

80

Percen

tage

On-line personal

All on-line

Differentiation in %

Impacts

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Continuous improvement

Opportunities

Increased use of online services

Higher level of services

Full introduction of usage of services into public administration

BRINGING SERVICES TO USERSSIMPLE AND EASY TO USE SERVICES

TRAINING

FEB 08 2009 2010 2011

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Portal renovation

Slogan: Never so close!

FEB 08 SEP 08 NOV 08

RENOVATION

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FEB 08 MAR 09 MAR 10

PROMOTION

DVD

PROMOTION

MARKING PANEL

BILLBOARD

PAPER MEDIA

LEAFLETS

BUSES

TV

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Constant development and training

Development:

Services that will lead to obligatory e-submittion of applications for social insurance for public administration and businesses

Services for civil servants

Training of:

Civil servants at One stop shop contact points

Employees at Governmental Call center

Employees offering substantive information

JAN 07 FEB 08 OCT 08 MAY 09 FEB 10 FEB 11

2ND DEVELOP. PHASE

TRAINING

3RD DEVELOP. PHASE1ST DEVELOP. PHASE

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Awards

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RegioStars 2010

Finalist

"ICT applications for/by SME's"

EUROPEAN COMMISSIONDIRECTORATE-GENERALREGIONAL POLICYPolicy Coordination

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Ministry of Public Administration

04/10/23

Thank you for your attention!

email: tomaz.vidic@gov.si