Republic of the Philippines NATIONAL POLICE COMMISSION ... · PRO1: Home of the Citizen-Friendly...

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights

We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PNP CITIZEN’S CHARTER

2020 (1st Edition)

Republic of the Philippines NATIONAL POLICE COMMISSION

PHILIPPINE NATIONAL POLICE POLICE REGIONAL OFFICE I

Camp BGen Oscar M Florendo, Parian, City of San Fernando, La Union



PHILIPPINE NATIONAL POLICE

POLICE REGIONAL OFFICE 1

PNP PRO 1 TRANSPARENCY SEAL



I. Mandate:

Republic Act 6975 entitled An Act Establishing the Philippine

National Police under a reorganized Department of the Interior and

Local Government and Other Purposes as amended by RA 8551

Philippine National Police Reform and Reorganization Act of 1998

and further amended by RA 9708.

II. Vision:

Imploring the Aid of the Almighty, By 2030, PRO1 shall be a Highly-

Capable, Effective and Credible Police Service, Working in

Partnership with a Responsive Community towards the Attainment

of a Safer Place to live, Work and do Business.

III. Mission:

Enforce the Law, Prevent and Control Crimes, Maintain Peace and

Order, and Ensure Public Safety and internal Security with the

Active Support of the Community.

IV. Service Pledge:

I will love and serve God; my Country and People;

I will uphold the Constitution; and obey Legal Orders of the duly

constituted Authorities;

I will oblige myself to maintain a high standard of Morality and

Professionalism;

I will respect the Customs and Traditions of the Police Service; and

I will live a Decent and Virtuous Life to serve as an example to

others.

i



LIST OF SERVICES

Police Regional Office 1 Page Number

External Services

PNP Recruitment Program Pages 1- 3 NUP Recruitment Program Pages 4- 5

Morale and Welfare Page 6

PRO1 e-Clearance System Pages 7- 9

Issuance of Travel Authority Page 10

I TEXT KAY RD Flowchart 74447701 Pages 11-12

Response to 8888 and PNP Text 2920 Page 13

SAGUT A BIAG” (GIFT FOR LIFE) Pages 14-15

Walk-in Complaint VAWC Pages 16-17

Internal Services

Requirements for Issuance of Orders

(Dependents, Retirement, Posthumous) and its Processes Page 18

RSAO Clearance Page 19-20

Respond to Community Assistance Pages 21-22

Internal ||Security Operations Page 23

Police Provincial Offices Page Number

External Services Recruitment and Selection Pages 24-25

Morale and Welfare Page 26

Issuance of Provincial Intelligence Clearance (S2 Clearance) Pages 27-28

Case Treatment of VAWC Cases Pages 29-30

Anti-highway Robbery on Commodities Incident Centers Page 31

Permit to Travel or Travel Firearms Pages 32-33


Katarungan Desk Page 35

Freedom of Information (FOI) Desk Page 36

Dugong Bayani Page 37

Internal Services

Issuance of Leave and Certification Page 38

Retirement Benefits Claims Pages 39-40

Pensioners (Transfer of Pension) / Survivor Benefits Claims Pages 41-42

ii



City/Municipal Police Stations Page Number

External Services Issuance of Police Clearance Pages 43-44

Issuance of Extract Police Blotter Page 45

Case Treatment of VAWC Cases Pages 46-47


Katarungan Desk Page 49

Freedom of Information (FOI) Desk Page 50

Intel-Community Functions Pages 51-52

Traffic/ Security that Involves Community Functions Pages 53-54

Internal Security Operation and counter-terrorism operations Page 55

Respond to Crisis Situations Page 56 Feedback and Complaints Mechanism Pages 57-58 Ilocos Norte PPO Hotlines Page 59 Ilocos Sur PPO Hotlines Page 60 La Union PPO Hotlines Page 61 Pangasinan PPO Hotlines Pages 62-63 Citizen’s Charter Feedback Form Page 64 Acknowledgements Page 65

iii



PRO 1 External Services



PNP (Patrolman/Woman) Recruitment Program

Office or Division: RPRMD

Classification: G2C

Type of Transaction: Complex

Who may avail: PNP Applicants with Eligibility

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

A. Pat Recruitment Application Form (RSD DPRM Form 2014-1A) RPRMD

B. Duly Accomplished CSC Form 212 (Revised 2005) Downloaded thru CSC WEBSITE

C. PSA Birth Certificate (Authenticated by NSO) PSA

D. Transcript of Scholastic Records and Diploma (Authenticated by the School Registrar) College/University

E. Report of Rating of Eligibility (Authenticated by Issuing Office) PRC

F. Local Clearances (Barangay, Police, NBI and RTC/MTC) Barangay, Police, NBI and RTC/MTC

G. Medical Certificate (Issued by Local Health Officer) Government/Private Hospital Accredited by the PNP

H. Certificate of Good Moral Character Issued by the College/University) College/University

I. Original Copy of General Weighted Average (GWA) issued by the College/University) College/University

J. Copy of 2 valid IDs with picture, signature and address Xerox Copy Centers

K. Two (2) pieces 2x2 colored picture with white background Photo Studio

L. Height Waiver (for

applications belonging to

cultural minority) NCIP/ Duly authenticated by NAPOLCOM

1



CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID PROCESSING TIME

PERSON RESPONSIBLE

Submit application to Municipality /City Police Stations

Accept the documents for pre-screening and evaluation

None

30 days Admin officer/PNCOs

Prepare work sheet based on the minimum qualification and documentary requirements submitted

None

Take the initial screening

Certify that the applicant is qualified for police service passers will proceed to the screening and selection process or recruitment

None 10 days RSS Screening Committee

Conduct face to face interview

None

2 days

Chief, Recruitment Officer

Conduct measurement of height and weight

None RPRMD/RHS1 & NAPOLCOM Rep

Conduct inspection of tattoos

None Chief Recruitment Officer

Take the initial screening

Conduct of physical agility test

None 3 days RPRMD/RHS1/NAPOLCOM Rep

2



The screening proper

Conduct Physiological & Psychiatric examination (PPE)

None 10 days RPRMD/RHS1/NAPOLCOM Rep

Conduct of Physical, Medical & Dental Examination (PMDE)

None 22 days RHS1

Conduct of drug test

None 4 days RCLO1

Conduct complete background investigation (CBI)

None 1 month RID

Committee deliberation

None 3 days Regional Screening Committee

Drawing of lots

None 1 day Regional Screening Committee

Preparation & submission of attestation folder (KSS) to CSC

None 1 week Attestation PNCO

Issuance of Appointment Orders

None

NUP Sheila Marie A Galvan PSMS Bernadette Sandoval

Prepare for oath taking

Conduct of oath taking

None 1 days Recruitment Section, RPRMD

3



NUP Recruitment Program


Classification: G2C


Who may avail: Civilian Applicants with Eligibility

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. Letter of Application Personal

B. Duly Accomplished Personnel Data Sheet (CSC Form 212 Revised 2005) Downloaded thru CSC WEBSITE

C. Transcript of Scholastic Records and Diploma College/University

D. Certificate of Eligibility PRC/CSC

E. Certificate of Training College/University

F. Certificate of Employment; if any Previous Employment

G. NBI Clearance (1 copy and 1 authenticated copy)

NBI

H. PSA Birth Certificate (1 copy and 1 authenticated copy)

PSA

I. PSA Marriage Certificate, if applicable (1 copy and 1 authenticated copy)

PSA

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit requirements to

RPRMD

Accept the documents for prescreening and evaluation

5 minutes NUP Carol Valondo

Prepare work sheet

1 day

NUP Carol Valondo

Take NUP General

Aptitude Test

Conduct NUP General Aptitude Test

1 day

NUP Ofelia Dimaculangan

Check Exam papers and endorse passers for Board’s approval

2 days

NUP Michelle Nabua NUP Carol Valondo

Take Final

Board Interview

Conduct Board Interview / Deliberation

1 day


Prepare tally sheet for interview results

1 day

NUP Carol Valondo

Take Final

Board Interview

Present interview Results to the NUP RSSB members

1 day NUP Ofelia Dimaculangan

4



Take Final

Board Interview Prepare resolution

5 days


Take physical, medical and dental examination, neuro psychiatric examination and drug test

Conduct physical, medical and dental examination, neuro psychiatric examination and drug test

10 days RHS1, RCLO1

Conduct background investigation on the applicants

5 days RID

Prepare for oath taking ceremony

Publication of passers

3 days


Submission of resolution /minutes of the meeting to NHQ for deliberation

1 week NHQ-NUPAD

Preparation of KSS Form 3 for successful NUP applicants

2 days

NUP Carol Valondo NUP Ofelia Dimaculangan

Inform successful applicants for oath taking

1 day

NUP Carol Valondo NUP Ofelia Dimaculangan

Prepare for oath taking ceremony

Issue assignment order based on the order of plantilla, unique item number and salary

1 day

NUP Shiela Marie Galvan PSMS Bernadette Sandoval

END OF TRANSACTION…

5



Morale and Welfare Section


Classification: G2C


Who may avail: Legal Beneficiary of PNP Personnel


A. Death Certificate PSA

B. Retirement Order

C. Service Record

D. CENOMAR PSA

E. Birth Certificate (1 copy and 1 authenticated copy)

PSA

F. Marriage Certificate, if applicable (1 copy and 1 authenticated copy)

PSA


PAID PROCESSING

TIME PERSON

RESPONSIBLE


RPRMD

Accept the documents and encode for the PAIS

None 1 month PCpl Josie W Pacao


6



PRO1 e-Clearance System

Office or Division: RID

Classification: G2C


Who may avail: Civilian, PNP, AFP, BJMP, BFP


For Civilian

NBI CLEARANCE

PIU CLEARANCE

- NBI - PPO

For PNP

Photocopy of PNP ID (Back to Back) with three signatures

Clearances from: NBI PIU (S2) RIDMD RIAS PLEB NAPOLCOM

- NBI

- PPO (S2)

- RIDMD

- RIAS

- PLEB

- NAPOLCOM

FOR AFP/BJMP/BFP

Unit Clearance and Certificate of Duty Status

NBI Clearance

PIU (S2) Clearance

Photocopy of Unit Issued ID or any government issued ID (Back to Back) with three signatures

- Originating Unit/ Unit of

Assignment - NBI - PPO (S2)

*FOR RENEWAL

A photocopy of the OLD/EXPIRED RID Clearance should be attached with the new NBI and PIU Clearance.

- NBI - PPO (S2)


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Get a PNP

Clearance

Application

Form/Personal

History

Statement Form

at the Clearance

Section, CISS,

ORID/R2 and fill-

up properly

Issue PNP Clearance Application Form/Personnel History Statement Form.

None 1 min CISS Clearance PNCO

7



Submit the filled-

up Clearance

Form/Personnel

History

Statement Form

with the

documentary

requirements to

the CISS

Clearance

PNCO

(Isumiti ang

application Form

at mga

kinakailangang

dokumento sa

CISS Clearance

PNCO

Checks if PNP

Clearance

Application

Form/Personnel

History Statement

is properly filled-up.

Evaluate and check

the completeness

of documentary

requirements.

Checks records:

(If cleared, proceed to the next step)

None 2 mins CISS Clearance PNCO

Get order of

Payment from

the CISS

Clearance

PNCO and pay

Clearance Fee at

the Finance

Service Office,

PRO1 located at

the 2nd level of

HPRO1 and get

an Official

Receipt (OR).

(Magbayad sa

Finance Service

Office at hingin

ang opisyal na

resibo.)

Issue Order of Payment

Php 80.00 1 min Finance Service Office, PRO1

8



Return to CISS

office and

present the

Official Receipt

and submit

himself/herself

for picture taking

and Finger

Printing.

(Bumalik sa

CISS office at

ipresenta ang

Official Receipt

at magpakuha

ng larawan at

bakas daliri)

Take Photo and Finger Print (Kunan ng Larawan at bakas daliri)

None 3 mins CISS Clearance PNCO


9



Issuance of Travel Authority

Office or Division: ROD

Classification: G2C

Type of Transaction: Simple

Who may avail: Locally Stranded Individual and Returning Overseas Filipino


Locally Stranded Individuals (LSI)

A. Medical Clearance Certificate (MCC) City/Municipal Health Office

B. Duly Accomplished Application Form (Point of Origin, Point of Destination, Travel date, Name of Driver/s, Name of Passenger/s and Vehicle to be used with Plate Number

PNP

C. Coordinate to LGU of Destination Accepting LGU

Returning Overseas Filipino (ROF)

A. Certificate from Bureau of Quarantine (BOQ) Local BOQ

B. COVID-19 negative RT-PCT Result Any authorized hospital for COVID-19 Testing

C. Duly Accomplished Application Form PNP


PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submit

documentary

requirements to

ROD

Accept the documents for evaluation

None 2 mins ROD COVID-19 Monitoring

Fill out

Application

Form

Prepare Travel Authority

None 3 minutes ROD COVID-19 Monitoring

Endorse to Chief, ROD for signature

None 2 minutes ROD COVID-19 Monitoring


None 2 minute ROD COVID-19 Monitoring


10



I-TEXT KAY RD HOTLINE PROJECT

74447701 I-text kay RD Hotline Project aims to provide an easy access by the community to

the Police for a prompt and immediate action on reports and complaints through

messages. This project provides real time broadcast via text messaging such as

information dissemination, issuance of warning, and the ability to cater for inquiries and

reports from the community wherein the SMART INFOCAST, a web-based solution, can

accommodate. It offers various SMS facilities with different functions and capabilities

catering to the needs of the community/organization. It has a dedicated application that

can be installed to a cellphone unit that offers an easy and convenient way of

corresponding with others. Further, a personalized access code thru four-digit number

for easy and fast access to include a mask name is incorporated in this solution.

This project has been gradually familiar region wide after its launching on the 30th

of July 2019. This project through the innovative mind of PBG JOEL S ORDUÑA, former

Regional Director of Police Regional Office 1 which caters queries, reports, request for

assistance, complaints and other information from the constituents.

Office or Division: Regional Community Affairs Development Division

Classification: G2C

Type of Transaction: Highly Technical

Who may avail: Public/Texter


None Thru the RD hotline 74447701

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Received reports/complaints thru text messaging by typing PNPPRO1 [space][message] and send to 74447701

Evaluates the information and gather additional information from the sender if it is needed thru SMART ONLINE INFOCAST and/or thru SMS

None No Specific Time

SMAC PNCO Regional Community Affairs Development Division

1.1 Refer reports/complaint to concerned unit/agency with the SMART ONLINE INFOCAST thru BROADCAST

11



1.3 Action taken

of concerned

Police Stations

forwarded to

email address of

I-text kay RD

1.4 Inform the

sender of the result

of the action


12



Hotline 8888 Anonymous Complaint

8888/2920

It is a national public service hotline operated by the Government of the

Philippines also known officially as the Citizens’ Complaint Hotline. It is to allow the

public to report poor government front-line service delivery and corrupt practices in all

government agencies, government-owned and controlled corporations, government

financial institutions and other instrumentalities of the government in the Philippines.

The 8888 Citizens’ Complaint Center is managed by the Office of the Executive

Secretary which coordinates with the concerned government agency for the prompt

resolution of public grievances and to provide feedback on the action taken on citizens’

concerns.

Office or Division: Regional Community Affairs Development Division

Classification: G2C

Type of Transaction: Highly Technical

Who may avail: Public/Texter


None

CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID

PROCES

SING

TIME

PERSON

RESPONSI

BLE

1. Received reports/complaints thru text message from the Public

1 . Inform the

complainant for the

confidentiality of

complaint/report

None

No

Specific

Time

CRMC

PNCO

Regional

Community

Affairs

Developme

nt Division


13

https://en.wikipedia.org/wiki/Hotline

https://en.wikipedia.org/wiki/Government_of_the_Philippines



https://en.wikipedia.org/wiki/Government-owned_and_controlled_corporation

https://en.wikipedia.org/wiki/Office_of_the_Executive_Secretary_of_the_Philippines





PCR PLAN 01-2009 “PRO1 IMPACT PROJECT: SAGUT A BIAG” (GIFT FOR LIFE)

In the year 2008, the PNP carried out a nationwide Blood Letting activity in partnership with the Philippine Blood Center (PBC). Through a Memorandum of Agreement which the two parties contracted on October 28, 2008, a considerable volume of blood was drawn from the donors of which, out of the total quantity, thirty (30) percent of it had been intended for the blood transfusion requirements of members of the Police Force, their family members and other private blood donors while seventy (70) percent will benefit other people who are in need of blood. Office or Division: Regional Community Affairs Development Division

Classification: G2C


Who may avail: Public to include PNP member and its dependents


A. For PNP Members and their immediate Family

members: Secure a copy of Blood Request

form duly signed by the Physician from the

Hospital where the patient is confined,

preferably those at the Government

Hospital/Medical Institution link with the PNP

like ITRMC. Hospital where the patient is currently

confined. B. For Civilians: Secure a copy of Blood

Request form duly signed by the Physician from

the Hospital where the patient is confined,

preferably those at the Government

Hospital/Medical Institution link with the PNP

like ITRMC.

CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID

PROCESS

ING TIME

PERSON

RESPONSIBLE

1. Personal or Letter

Request with the copy of

Blood Request form from

the Hospital where the

patient is confined,

preferably those at the

Government

Hospital/Medical

Institution link with the

PNP like ITRMC

1. Community Affairs

Section personnel will make

an endorsement memo to

the RHS1 duly signed by the

C, RCADD.

Proceed to the RHS1 and

submit the endorsement

memo with the attached

blood request form from the

physician.

None 5 mins.

CAS PNCO

Regional

Community

Affairs

Development

Division

14



2. If Granted for Blood

donors: Requesting

party will shoulder the

mobility of the PNP Blood

Donors from RTC1 to

ITRMC and vice-versa.

2. RHS1 will evaluate and

once approved, C, RHS1

will provide a Certification

that the patient be

provided with the needed

amount of blood from the

PNP Blood bank reserved.

None 5 mins.

Medical PNCO

Regional Health

Service 1

3. For Civilians: CAS

PNCO will

assess/interview the

requesting party, make an

endorsement memo

address to BC,

RMFB1/RTD, RTC1 for

approval of the C, RCADD.

None 5 mins.

CAS PNCO

Regional

Community

Affairs

Development

Division

4. Request may be

granted depending on the

availability of PNP

personnel to Donate Blood

as Blood Donors coming

from RTC1 and or RMFB1.

None 1 day PCR Action

Personnel at

RTC1 and or at

RMFB1 5. RTC1 and RMFB1

should provide a copy of

Action Taken for RCADD

Record purposes.


15



Case Treatment of VAWC Office or Division: Regional Investigation and Detective Management

Division

Classification: G2C


Who may avail: Victims of VAWC Cases


Medico-legal certificate Hospital or any medical facilities

Incident Report Form (IRF) PNP

Birth Certificate, Medical Certificate PSA

Certificate of Discernment for CICL Cases DSWD or Social Worker

Psychological Evaluation Report Psychologist

Other records Other Law Enforcement Agencies or Barangay


PAID

PROCESSING

TIME

PERSON

RESPONSIBL

E

Report the Incident

to WCPD Section

Put/record into pink

blotter the incident None 1 hour Duty WCPD

Interview the

victim/survivor None No particular

time (depends

on the victim)

Duty WCPD

and Social

Worker

Refer the victim-

survivor to PNP-CLG

or hospital or any

medical facilities for

appropriate medico-

legal exam

(Physician must be of

the same gender)

None No particular

time (depends

on the victim)

Duty WCPD

Refer victim-survivor

to the

LSWDO/DSWD for

psychosocial and

rehabilitation

intervention

None No particular

time (depends

on the victim)

Duty WCPD

16




for psychological

evaluation to the

accredited health

institution

None No particular

time (depends

on the victim)

Duty WCPD

Prepare

affidavit/sworn

statement gather

material evidence

None No particular

time (depends

on the victim)

Investigator-

on-Case

Ripe for warrantless

arrest? If Yes, Arrest

the suspects,

Inquest.

If No, Preliminary

investigation

None 1 day PNP


17



PRO 1 Internal Services



Requirements for Issuance of Orders (Dependents, Retirement, Posthumous) and its Processes Office or Division: Regional Personnel and Records Management Division

Classification: G2C


Who may avail: PNP Personnel


Unit Endorsement RPRMD

COMPUTERIZED Affidavit of Confirmation (NOTARY PUBLIC)

Personal

ORIGINAL COPY of NSO-issued ADVISORY ON MARRIAGES (CRS Form No. 5) of PNP with official receipt

PSA

ORIGINAL COPY of NSO-issued ADVISORY ON MARRIAGES (CRS Form No. 5) of Spouse with official receipt

PSA

ORIGINAL COPY of NSO-issued Marriage Contract with official receipt

PSA

ORIGINAL COPY of NSO-issued Birth Certificates of DEPENDENTS with official receipt

PSA

Photocopy of ID with 3 SIGNATURES and 2x2 picture with name tag of DEPENDENTS and PNP Personnel

Personal

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID PROCESSING TIME

PERSON RESPONSIBLE


RPRMD

Accept the documents and encode for the PAIS

None 1 month PCpl Josie W Pacao


18



RSAO Clearance

Office or Division: RLRDD - RSAO

Classification: G2C


Who may avail: PNP Uniformed Personnel


Unit/Station Latest Property Acknowledgment Receipt and Property Turn-in Slip (if any) (1 original)

Present unit/station assign

Latest Property Acknowledge Receipt (PAR) and Property Turn-in Slip (1 original)

Provincial Supply Accountable Officer (PSAO)

COMMEL Non-Property Accountability Clearance (1 original)

COMMEL, PPO

RCEO 1 Non-Property Accountability Clearance (1 original)

RCEO 1

RHSU Non-Property Accountability Clearance (1 original)

RHSU 1

*OTHER REQUIREMENT Retirement Order/Posthumous/AWOL/Dismissal

Order (whichever is applicable) Contact No. of Applicant

RPRMD Client/Applicant


PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Secure Non-Property Accountability Clearance from present unit/station.

Record check of property

accountability/ies of the applicant.

None Average of 30-

45 mins. Unit/Station

Supply PNCO

2. Secure Non-property Accountability Clearance and Turn-in Slip from PSAO, PPO



None Average of 1-2

hrs. PSAO/Logistics

Section

3. Secure Non-property Accountability Clearance from COMMEL, PPO



None 30 mins. COMMEL

Supply PNCO, PPO

4. Secure Non-property Accountability Clearance from RCEO 1.



None Average of 30-

45 mins. Supply PNCO,

RCEO1

19



5. Secure Non-property Accountability Clearance from RHSU1.


accountability/ies of the applicant

None Average of 30-45 mins.

Supply PNCO, RHSU1

6. Submit at the

Office of

RSAO/SMS,

RLRDD the

following

Non-Property

Accountability

Clearances

from:

1. Unit/Station 2. PPO 3. RCEO1 4. RHSU1


accountability/ies of the applicant

None Average of 1-2 days

All Personnel of ORSAO/SMS,

RLRDD

7. Release of

Non-Property

Accountability

Clearance

Prepare the release of the

clearance. None

Upon approval of

the C, RLRDD (no particular

time)

All Personnel of ORSAO/SMS,

RLRDD


20



Respond to Community Assistance

Office or Division: RMFB1

Classification: G2C


Who may avail: Community


WHERE TO SECURE

A. Memo Request C, RCADD

CLIENT STEPS

AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Submit Request Memo to RMFB1 Office

Evaluate the request

Attach routing slip to the request for info/notation of the duty officer prior routing to the concerned section

Dispatch signed communication in response to the requesting party

Inform requesting party

None 30 mins Duty TOC

Note the request

Endorse the request to concern section

5 mins Duty Officer

Review request

Recommend appropriate staff action

Inform DFC and seek guidance/endorsement

None 10 mins Section Officer

Advise and recommend actions relative to the request for approval of the FC

None 1 day Deputy Force Commander

Approve or disapprove the request

Sign the communication

Provide other instruction as necessary

None 1 day Force Commander

Coordinate and get the cp or telephone # of the requesting party to inform them if there are available blood donors

None 1 day Section Officer

21



Support to other Police Operations

Office or Division: RMFB1

Classification: Technical




WHERE TO SECURE

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Evaluate the request

Attach routing slip to the request for info/notation of the duty officer prior routing to the concerned section

Dispatch signed communication in response to the requesting party

Inform requesting party

None 30 mins Duty TOC

Note the request

Endorse the request to concern section

5 mins Duty Officer

Review request

Recommend appropriate staff action

Inform DFC and seek guidance/endorsement

None 10 mins Section Officer

Advise and recommend actions relative to the request for approval of the FC

None 1day Deputy Force Commander

Approve or disapprove the request

Sign the communication

Provide other instruction as necessary

Secretary of the FC-inform the TOC the action of the FC for the appropriate action

None 1 day Force Commander


Coordinate with requesting party

Dispatch Teams/personnel

Render reports (AAR) to concerned FICE/Section

1 day Concerned company

22



Police Provincial Office

External Services



Recruitment and Selection Section (Patrolman/ Patrolwoman)

Office or Division: Provincial Administration and Recruitment Management Unit (PARMU)

Classification: G2C


Who may avail: Eligible Applicants


WHERE TO SECURE

A. Online Application thru PNP ORAS (Online Recruitment Application System)

Applicants may apply Online following the link

www.recruitment.pnpdprm.com on the given

scheduled time of application

B. PSA Birth Certificate PSA

C. Transcript of Scholastic Records and Diploma (Authenticated by the School Registrar)

College/University

D. Report of Rating of Eligibility (Authenticated by the Issuing Unit)

PRC

E. Local Clearances (Barangay, Police, NBI and RTC/MTC)

City/Municipality of Origin

F. Medical Certificate (Issued by Local Health Officer)

Rural Health Unit or any Government Health

Institution

G. Certificate of Good Moral Character

College/University

H. Original Copy of General Weighted Average (GWA)

College/University

I. Copy of 2 valid IDs with picture, signature and address

Client

J. Two (2) pieces 2x2 colored picture with white background

Client

K. Height Waiver (for

applications belonging to

cultural minority) NCIP/ Duly authenticated by NAPOLCOM

23

http://www.recruitment.pnpdprm.com/



CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIB

LE

Applicant applies online

Provide the link/website to applicants www.recruitment.pnpdprm.com following the given schedule per province

None

30 mins- 1 hr (depends on the internet

connection of the applicant)

Client

Submit application to Municipality /City Police Stations

Accept the documents for pre-screening and evaluation

None 1-2 hrs Admin

officer/PNCOs

Follow-up application and ask for additional assistance if necessary

Prepare work sheet based on the minimum qualification and documentary requirements submitted

None 3-5 days Admin

officer/PNCOs

Pre-screening of Applications

Endorsed / Notify applicants thru Radio Message received from RPRMD the details of pre-screening schedule

None

3-5 days

Admin officer/PNCO

s

Final Screening of Applicants

PRO1 shall conduct face to face interview, measurement of height and weight, physical inspection, Physical Agility Test, Psychiatric and Psychological Examination, Physical and, Medical and Dental Examination, Drug test, Complete Background Investigation and Final Committee Deliberation.

None Per

Scheduling

Admin officer/PNCO

s

-END OF TRANSACTION-

24





Morale and Welfare Section


Classification: G2C


Who may avail: Legal beneficiary of PNP member


WHERE TO SECURE

A. Death Certificate PSA

B. Retirement Order Admin/ Client

C. Service Record Admin

D. CENOMAR PSA

E. Birth Certificates of Legal Beneficiaries

PSA

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client manifests intent (eg.

Issuance of Certificate of Legal Beneficiary, Decree of Entitlement to Survivors, Transfer of Pension etc.)

to the Morale & Welfare Section

Evaluation and verification of the authenticity of documents presented by the legitimate beneficiaries

None 3-5 mins

Morale & Welfare Section/

Admin PNCO

Preparation of certificates/ documents counter signed by the Chief Clerk

None 15-30 mins Admin officer/ Chief Clerk

Signing of Certificate

None 2-3 mins Chief PARMU

Releasing/ Issuance of

Certificates to the

applicant

None

Admin

officer/PNCOs


25



Issuance of Provincial Intelligence Clearance (S2 Clearance)

Office or Division: Provincial Intelligence Unit (PIU)

Classification: G2C


Who may avail: Community/ General public


WHERE TO SECURE

A. Duly Accomplished PHS

form for PNP/ AFP applicant

or PNP Clearance Application

Form for civilian

Provincial Intelligence Unit (PIU) INPPO, Camp Capt. Valentin S Juan, Laoag City

B. Barangay Clearance Barangay of Origin

C. Mayor’s Clearance City/ Municipality of Origin

D. Police Clearance

Nearest City/ Municipal Police Station

E. MCTC/ MTCC/ MTC Clearance

Court of jurisdiction

F. Prosecutor’s Clearance Provincial Prosecutor’s Office

G. RTC Clearance Court of jurisdiction

H. NBI Clearance

NBI Office

I. Community Tax Certificate City/ Municipal Treasurer’s Office

J. Documentary Stamp

City/ Municipal Treasurer’s Office/ BIR

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client

manifests

intent for

police

clearance

and its

purpose and

submits

necessary

documents

to the Desk

Officer

Duty Desk Officer check for the completeness of submitted documents

None 1-2 minutes Desk Officer

26



Client fills up form

Duty personnel assists client in completing the form

None 10 minutes Available PIB Personnel

Client submits the filled-up form

Attending personnel reviews and verify the completeness and content of the form and encodes clearance, affixes signature and prints thumb mark

None 1-3 minutes Chief PIB

Duty personnel

forwards the

completed form and

other documents to

duty investigator

None

PIB Personnel

Investigator verifies

the individual’s

personal information

thru E-WAPIS

If subject person is not

included in IMPLAN

DAKIP (Tiliw) nor

included in the list of

wanted persons,

clearance will be

forwarded to the Chief

of Police for approval

Police Clearance will

be released to the

client with affixed

signature of the Chief

of Police


27



Case Treatment of VAWC Cases

Office or Division: Provincial Investigation and Detection Management Unit (PIDMU)- WCPD Section

Classification: G2C


Who may avail: Community/ General public


WHERE TO SECURE

A. Medico-legal Certificate Hospital or any health institutions

B. Incident Report Form PNP

C. Birth Certificate, Medical Certificate

PSA

D. Certificate of Discernment for CICL Cases

DSWD or Social Worker

E. Psychological Evaluation Report

Registered Psychologist

G. Other Records Other Law Enforcement Agencies or Barangay

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Report the Incident to WCPD Section

Put/record into pink blotter the incident

None 3-5 mins Duty WCPD

Interview the Victim/ Survivor

None 30 mins- 1 hr Duty WCPD

Refer the victim-

survivor to hospital or

any medical facilities

for appropriate

medico-legal exam


the same gender)

None No time

requirement Duty WCPD & Social Worker


to the LSWDO/DSWD

for psychosocial and

rehabilitation

intervention

None

No time

requirement Duty WCPD

28




to the LSWDO/DSWD


rehabilitation

intervention

None

No time



for psychological

evaluation to the

accredited health

institution

None

No time


Prepare

affidavit/sworn

statement gather

material evidence

None

No time

requirement

Investigator-on-

Case

Rape for warrantless


the suspects, Inquest.

If No, Preliminary

investigation

None

No time

requirement

PNP


29



Anti-Highway Robbery on Commodities Incident Centers

Office or Division: Provincial Operations Management Unit (POMU)

Classification: G2C


Who may avail: Community/ General Public


WHERE TO SECURE

A. Business Permit Local Government Unit (LGU) of origin

B. DTI Registration DTI/ Other concerned government agencies

C. Certificate of Registration Bureau of Internal Revenue (BIR)

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client

submits

required

documents

and present

to Duty

POMU

PNCO

Verify the documents submitted by the client and encode afterwards

None 5 minutes

Duty POMU

PNCO

Documents shall be

counter signed by the

Chief, Clerk of POMU

None 2 minutes

Documents shall be

checked and reviewed

by the Deputy Chief of

the POMU/Chief Clerk

None 2 minutes

Approval and signed

by the Chief POMU

None 3 minutes


30



Permit to Transport or Travel Firearms


Classification: G2C


Who may avail: Uniformed Personnel/ Security Agencies/ Gun Owners/ Private Individuals/ Gun Enthusiasts


WHERE TO SECURE

A. License to Own and

Possess Firearms Local Government Unit (LGU) of origin

B. Firearm Registration DTI/ Other concerned government agencies

C. Other Records 1. Elected Officials

-Oath of Office -Office ID

2. Businessman -DTI/ SEC Registration -ITR & Business Permit

3. Private Individuals -COE/ Proof of income -Valid ID

4. Former Elected Officials

Respective LGU and other NGOs

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client

submits

required

documents

and present

to Duty

POMU

PNCO

Documents will be

encoded by the duty

POMU PNCO

None

2 minutes

Duty POMU

PNCO

Documents shall be

counter signed by the

Chief, Clerk of POMU

None

2 minutes

Chief Clerk,

POMU

Documents shall be

checked and reviewed

by the Deputy Chief

POMU

None

3 minutes

Deputy Chief

POMU

Approval and signed

by the Chief POMU

None 2 minutes Chief POMU

31



Routed to DPDO and

DPDA

None 5 minutes DPDA/ DPDO

Office

Approval of the

Provincial Director

None 10 minutes INPPO

Provincial

Director


permit

None

10 minutes

Duty POMU

PNCO


32





Classification: G2C


Who may avail: Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF) / Other Indispensable Travels


WHERE TO SECURE

A. Barangay Quarantine

Certificate Barangay of origin

B. Availability of Travel Local Government Unit (LGU) of origin

C. Medical Certificate Any health institutions (preferably RHU & other Government Hospitals)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Client manifest

intent to secure

Travel Authority

and submits

needed documents

to Duty POMU

PNCO

Desk Officer will

give registration

form to the

applicant

None

2 minutes

Desk Officer

Submit same with

the required

documents to

PIDMU for

verification

PIDMU will verify

the application

None

2 minutes

PIDMU

Proceed to Travel

Authority Help Desk

and submit the

verified registration

form with the

required documents

Travel Help Desk

Officer will

prepare the

Travel Authority

for the approval

and signing of

Chief PIDMU

None

2 minutes

Travel

Authority Help

Desk Officer

Receives the Travel

Authority

Travel Desk

Officer will

release the

Travel Authority

None 1 minute Travel

Authority Help

Desk Officer


33



Katarungan Desk

Office or Division: Provincial Community Affairs Development Unit (PCADU) Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public


WHERE TO SECURE

A. At least one valid ID Public or Government Institution

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client shall drop-in the details of Police/ Government Official scalawags in the Katarungan Box placed at Quality Service Desk (QSD) using the Dulugan form.

Duty PCAD PNCO shall check said box daily and submit to the Investigation & Intelligence Sections for validation and thorough investigation

None 3-5 minutes Duty Desk Officer

Filing Appropriate Charges

Preparation of necessary requirements

None No time requirement

Duty Investigator from PIDMU


34



Freedom of Information (FOI) Desk

Office or Division: Provincial Community Affairs Development Unit (PCADU) Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public with General Restrictions

Parties involved

Research & Development (Quantitative Data)

Study purposes

Others


WHERE TO SECURE

A. At least one valid ID

B. Other relevant documents Public or Government Institution

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client

manifests

intent to

secure for a

needed

document or

information

Duty FOI Desk Officer

will give the FOI form

to be filled out by the

client NONE 1 minute

FOI Desk Officer

Client fills up

FOI Request

Form

FOI Officer will verify

the intent of request

and coordinate with

sections concerned

NONE

3 minutes

FOI Officer shall

forward documents for

final Review by the PD

NONE

1 minute


said document to

client

NONE

1 minute


35



Oplan Sagut a Biag: Blood Donation

Office or Division: Provincial Community Affairs Development Unit (PCADU)

Classification: G2C


Who may avail: PNP Personnel/ Dependents/ Civilians CHECKLIST OF

REQUIREMENTS WHERE TO SECURE

Doctor’s Referral Issued by the attending physician

CLIENT STEPS

AGENCY ACTIONS FEES TO BE

PAID PROCESSIN

G TIME PERSON

RESPONSIBLE

Client manifests intent

Provide list of requirements

Fresh whole blood P1,800

Whole Blood P1,800

Packed RBC P1,500

Platelet Concentrate P1,000

Fresh Frozen Plasma P1,000

Cryoprecipitate P1,000

Cryosupernate P1,000

Washed PRBC Additional P300 per unit

10 secs NUP Erlinda Tayamen

Client presents list of requirements to in-charge personnel

Verify the requirements presented by client

30 secs

Prepare the blood request form

2 mins

Forwarded blood request form to C, PCRB

1 min

Received the approved Blood Request

Release the blood request form to the client

10 secs

NBVS will facilitate and provide the needed blood to the patient

National Blood Voluntary Service


36



Police Provincial Office

Internal Services



Issuance of Leave and Certification


Classification: G2C


Who may avail: PNP member


WHERE TO SECURE

None None

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

PNP member applies online

Provide assistance to

link/website

www.pais.pnp.gov.ph

None 3-5 mins Applicant

PNP personnel manifests intent to Duty Admin PNCO

Provides Leave Form

to be filled up by the

applicant

None 3-5 mins Duty Admin

PNCO

Computation of

accrued leave/s

encode/s and print

None 3-5 mins NUP Glenda

Agunda

Chief Clerk approves and counter signs the form

None 2-3 mins Chief Clerk

Signing of Leave Form

None 2-3 mins Chief PARMU


Certificates to the

applicant

None

Admin

officer/PNCOs


37

http://www.pais.pnp.gov.ph/



Retirement Benefits Claims

Office or Division: Finance Section

Classification: G2C


Who may avail: PNP Retirees


WHERE TO SECURE

A. Copy of Retirement Order INPPO-Admin Branch

B. Updated Service Record INPPO-Admin Branch

C. Certificate of Last Payment Camp Crame, Q.C.

D. Clearance NAPOLCOM-PRO1

E. Latest Statement of Assets and Liabilities Client

F. Photocopy of PNP ID (back to back) Client

Claim for LUMP SUM

A. Copy of Retirement Order INPPO-Admin Branch

B. Updated Service Record RMD, DPRM

C. Breakdown of Leave Records Unit/Station

D. Commutation Order INPPO-Admin Branch

E. Photocopy of Latest Promotion Order Client

F. Latest Statement of Assets and Liabilities Client

G. Clearances (Non-Money Accountability) Unit/Station

H. Certificate of Last Payment Camp Crame, Q.C.

I. Photocopy of PNP ID (back to back) Client

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Submits application/ documents to this office (Finance Section)

Accepts the documents and other attachments in folder with blue tabbing prior submission to higher headquarters


Prepares Endorsement Papers to be forwarded at PRO1

None 30 mins- 1 hr Duty WCPD & Social Worker

38



Prepares Affidavit of Authenticity on the documents submitted duly notarized

None 1- 2 hrs Duty WCPD


39



Pensioners (Transfer of Pension)/ Survivor Benefits Claims

Office or Division: FINANCE

Classification: G2C


Who may avail: PNP Retirees

CHECKLIST OF REQUIREMENTS for

SURVIVOR/PENSIONERS

WHERE TO SECURE

A. Affidavit of Authenticity on the submitted documents duly notarized

INPPO-Finance Section

B. Retirement Order INPPO-Admin Branch

C. Copy of Lump Sum Voucher/Retirement Gratuity

Camp Crame, Q.C.

D. Computation of Lump Sum/Retirement Gratuity

Camp Crame, Q.C.

E. Service Record Police Regional Office 1

F. Certificate of last Payment Camp Crame, Q.C.PRC

G. Certificate of Legal Beneficiaries

PRBS, PRO 1

H. Decree of Entitlement PRBS, PRO 1

I. Death Certificate PSA or Local Civil Registrar

J. Advisory of Marriage of the Retiree (CENOMAR) with OR

PSA or Local Civil Registrar

K. Advisory of Marriage of Wife (CENOMAR)with OR

PSA

L. 2x2 latest picture of retiree Photo Center

M. 2x2 latest picture of wife Photo Center

N. Marriage Contact with OR PSA or Local Civil Registrar

O. Birth Certificate of Children with OR

PSA

P. Photocopy of any Valid IDs (SSS, GSIS, Passport, Voters ID, PNP Dependents ID, Senior Citizen ID or any other Government ID)

Personal/Photocopy Centers

40



CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID PROCESSING

TIME PERSON

RESPONSIBLE

Submits application/ documents to this office (Finance Section)

Accepts the documents and other attachments in folder with blue tabbing prior submission to Headquarters

None

1 day PSMS Charles-Jun T Madalipay

Prepares Endorsement Papers to be forwarded at PRO1

None

Prepares Letter of Introduction to be submitted to LBP

None 1 day NUP Rosemarie F Julian

Conduct fingerprint specimen for the New Pensioners ID

None 1 day PCpl Daryl M Calzada

Assist the pensioner in securing from LBP a printout a copy of SGT1

None 1 day PSMS Joan C Alipio


41



City/Municipal Police Sation

Services



Issuance of Police Clearance

Office or Division: Admin Office

Classification: G2C




WHERE TO SECURE

A. Barangay Clearance Barangay of Origin

B. MCTC/ MTCC/ MTC Clearance

Court of jurisdiction

C. Community Tax Certificate/ Cedula

City/ Municipal Treasurer’s Office

D. Documentary Stamp City/ Municipal Treasurer’s Office/ BIR

E. Official Receipt (Payment for Police Clearance)

City/ Municipal Treasurer’s Office

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Client

manifests

intent for

police

clearance

and its

purpose and

submits

necessary

documents

to the Desk

Officer

Duty Desk Officer proof reads/check for the completeness of submitted documents

LTOPF P800-P1,000

Local Employment P100-P150

Travel Abroad P100-P300

Driver’s License P80-P100

Business Permit P80-P100

1-2 mins Desk Officer

Client fills up Clearance Form

Duty personnel assists client in completing the form


42



Client submits the filled-up form

Attending personnel reviews and verify the completeness and content of the form and encodes clearance, affixes client’s signature and thumb mark, and attaches the documentary stamp

5-8 minutes Desk Officer

Duty personnel forwards the completed form and other pertinent documents to duty investigator

No time requirement

Duty Investigator

Investigator verifies the individual’s personal information thru E-WPIS (Wanted Person Information System)

3-5 minutes Duty

Investigator

If subject individual is not included in INPPO’s IMPLAN “DAKIP”/ “TILIW” nor included in the uploaded lists of wanted persons, the Investigator forwards documents to the Chief of Police for approval and signing

No time requirement

Duty Investigator

Document will be released to the requesting individual after the Chief of Police/ Head of Unit affixes his/her signature

3-5 minutes Chief of Police


43



Issuance of Extract Police Blotter

The Police Blotter Extract is being issued to clients for any legal purposes it may

serve provided that the requesting individual meets the necessary requirements upon

request.

Office or Division: Investigation Office

Classification: G2C


Who may avail: Individuals involved in incidents previously recorded in the Police Blotter


WHERE TO SECURE

Official Receipt (Payment) City/ Municipal Treasurer’s Office

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client asks

request and

purpose for

Police

Blotter

Detailed PNP

personnel assigned at

QSD shall seek for the

Official Receipt issued

by the LGU’s Treasury

Office for the Extract

Blotter/Issuance of

Police Blotter

P80-P150


Waits for the

document to

be prepared

Detailed PNP

personnel assigned at

QSD shall release the

said document duly

signed by the Duty

Investigator and the

COP/OIC


Receives the

document 5-8 minutes Desk Officer


44



Case Treatment of VAWC Cases

Office or Division: WCPD Section

Classification: G2C Type of Transaction: Simple Who may avail: Community/ General public


WHERE TO SECURE

A. Medico-legal Certificate Hospital or any health institutions

B. Incident Report Form PNP

C. Birth Certificate, Medical Certificate

PSA

D. Certificate of Discernment for CICL Cases

DSWD or Social Worker

E. Psychological Evaluation Report

Registered Psychologist

G. Other Records Other Law Enforcement Agencies or Barangay

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Report the Incident to WCPD Section

Put/record the incident into pink blotter


Interview the Victim/ Survivor

None 30 mins- 1 hr Duty WCPD

Refer the victim-

survivor to hospital or

any medical facilities

for appropriate

medico-legal exam


the same gender)

None No time

requirement Duty WCPD & Social Worker


to the LSWDO/DSWD


rehabilitation

intervention

None No time


45




to the LSWDO/DSWD


rehabilitation

intervention

None No time



for psychological

evaluation to the

accredited health

institution

None No time


Prepare

affidavit/sworn

statement gather

material evidence

None

No time

requirement

Investigator-on-

Case

Rape for warrantless


the suspects, Inquest.

If No, Preliminary

investigation

None

No time

requirement

PNP


46




Office or Division: Operations Section

Classification: G2C


Who may avail: Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF) / Other Indispensable Travels


WHERE TO SECURE

A. Barangay Quarantine

Certificate Barangay of origin

B. Availability of Travel Local Government Unit (LGU) of origin

C. Medical Certificate Any health institutions (preferably RHU & other Government Hospitals)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

Client manifest

intent to secure

Travel Authority

and submits

needed documents

to Duty POMU

PNCO

Desk Officer will

give registration

form to the

applicant

None

2 minutes

Desk Officer

Submit same with

the required

documents to

Warrant PNCO for

verification

Warrant PNCO

will verify the

application

None

2 minutes

Warrant PNCO

Proceed to Travel

Authority Help Desk

and submit the

verified registration

form with the

required documents

Travel Help Desk

Officer will

prepare the

Travel Authority

for the approval

and signing of

the COP

None

2 minutes

Travel

Authority Help

Desk Officer

Receives the Travel

Authority

Travel Desk

Officer will

release the

Travel Authority

None 1 minute Travel

Authority Help

Desk Officer


47



Katarungan Desk

Office or Division: Community Affairs Development (CAD) Section

Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public


WHERE TO SECURE

A. At least one valid ID Public or Government Institution

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client shall drop-in the details of Police/ Government Official scalawags in the Katarungan Box placed at Quality Service Lane (QSL) using the Dulugan form.

Duty CAD PNCO shall check said box daily and submit to the Investigation & Intelligence Sections for validation and thorough investigation

None 3-5 minutes Duty Desk Officer

Filing Appropriate Charges

Preparation of necessary requirements

None No time requirement

Duty Investigator


48



Freedom of Information (FOI) Desk

Office or Division: Community Affairs Development (CAD) Section

Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public with General Restrictions

Parties involved

Research & Development (Quantitative Data)

Study purposes

Others


WHERE TO SECURE

A. At least one valid ID

B. Other relevant documents Public or Government Institution

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Client

manifests

intent to

secure for a

needed

document or

information

Duty FOI Desk Officer

will give the FOI form

to be filled out by the

client NONE 1 minute

FOI Desk Officer

Client fills up

FOI Request

Form

FOI Officer will verify

the intent of request

and coordinate with

sections concerned

NONE

3 minutes

FOI Officer shall

forward documents for

final Review by the

Chief of Police

NONE

1 minute


said document to

client

NONE

1 minute


49



Intel-Community Functions

The community is mobilized and rightfully informed this police station regarding

illegal activities of suspicious persons/vehicles.

Office or Division: Intelligence and Operations Section

Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public


WHERE TO SECURE

A. Any government ID Public or Government Institution

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Signify/ inform

the designated

“Pulis Sa

Barangay”

about joining

the

intelligence-

gathering/

information

network

PNP shall organized

BINs, BPATs and other

force multipliers for the

implementation of Traffic

Laws, Municipal

Ordinances and other

law enforcement

functions

None No time

requirement

All Sections/ Designated Pulis Sa Baranggay/ Chief of Police

Attend regular

meetings and

gatherings

within locality

and other

trainings

initiated by the

provincial

government

Plan and implement

neighborhood watch that

encourage local

community involvement

in policing activities None

No time

requirement

Plan and implement

alternative for meetings

and face-to-face

interactions with various

sectors of the

community and listen to

their views on preventing

crimes and accidents

and for intelligence

gathering purposes

None

No time

requirement

50



Identify programs and

strategies for peace and

order and public safety

issues of the community

to include the

involvement of force

multipliers

None

No time

requirement

All Sections/

Designated Pulis

Sa Baranggay/

Chief of Police

Regularly meet with the

Local Chief Executive

(LCE) and other

stakeholders to generate

their commitment and

support to the previously

identified programs

None

No time

requirement

Monitor and evaluate the

approved programs and

carry out of its actual

implementation

None

No time

requirement


51



Traffic/ Security that involves community functions

Traffic/Security shall involve the community in the strict implementation of City/

Municipal Traffic Laws and Ordinances.

Office or Division: Traffic and Operation Section

Classification: G2C

Type of Transaction:

Simple



WHERE TO SECURE

A. Any government ID Public or Government Institution

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

Manifest

intent about

extending

help in traffic

and road

support and

assistance to

local police

stations

Organization of

BPATs, motorcycle

clubs and other NGOs

for the implementation

of Traffic Laws and

road assistance None

No time requirement

All Sections/ Designated

Pulis Sa Baranggay/

Chief of Police

Attend

meetings and

trainings

conducted by

the PNP,

HPG and

other

Government

Agencies

Implementation of

programs that

encourage community

involvement in traffic

direction and control to

include the

suppressant of

increasing road crash

incidents

None

No time

requirement

Monitor and evaluate

the approved

programs and carry

out of its actual

implementation

None

No time

requirement

52



Issuance of traffic citation tickets

Payments withheld at the City Treasury Office

No time requirement

PNP, PNP-HPG, LTO, Traffic Enforcers, Traffic Aides and other concerned agencies


53



Conduct of Internal Security Operation and counter-terrorism operations

Internal Security Operation (ISO) refers to activities designed to preserve internal

security against insurgents, secessionist and terrorist.

Office or Division: PMFCs

Classification: G2C



Service/s Number of Covered

Barangays Number of Hours

1. Major Combat

Operations 5 120 hrs (5 days)

2. Minor Combat

Operations 3 72 hrs (3 days)

3. Preventive Patrols 1 3 hrs


54



Respond to Crisis Situations which extends beyond the capabilities of the Police

Provincial Office

Crises or emergencies are either man-made or natural.

Office or Division: PMFCs

Classification: G2C



Man-Made

Crises/Emergencies

Natural

Crises/Emergencies

Number of Hours

1. Civil disturbance

a. Violent labor strikes

b. Riots

c. Anarchy

d. Disorder

e. Mass Demonstration

Fire

As needed

2. Revolt

a. Mutiny

b. Insurrection

c. Coup d `etat

Marine/Air Disasters

3. Revolution Structural collapse

4. Boarder incident Hazardous spills

5. War a. Conventional b. Nuclear

Utilities failure (power, water, telephone)

6. Kidnapping Nuclear accidents

7. Hijacking

a. Air

b. Sea

c. Land

Food Scarcity/famine

8. Hostage-taking Fuel shortage

9. Terroristic activities

(ex. bombing, arson,

assassination/liquidation,

extortion, intimidation, etc)

Pestilence/Epidemic

10. Attacks/raids on government installations/ facilities and vital facilities

Floods Volcanic Eruption Earthquake Tsunami Tidal Wave Typhoons Drought


55



FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback pnp.pro1.gov.ph

How feedbacks are processed Thru Channel of 8888/PNP Text 2920

How to file a complaint Contact PRO1 Hotline: (072) 6870906 I-Text Kay RD Hotline: 74447701

How complaints are processed Thru Channel of 8888/PNP Text 2920

Contact Information of CCB, PCC, ARTA

Contact PRO1 Hotline: (072) 6076466 I-Text Kay RD Hotline: 74447701 8888/PNP Text 2920

Office Address Contact Information

RPRMD


(072) 607 1261

RID (072) 700 1765 0917 719 6067 0939 907 1498

ROD (072) 700 0518 (072) 687 0906

RLRDD-RSAO (072) 700-3297

RCADD (072) 687 0840 0927 957 7981 0999 973 2728

RIDMD/WCPD (072) 607 6583

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback Thru Facebook Account:

-Ilocos Norte Police Provincial Office -Ilocos Sur Police Provincial Office -La Union Police Provincial Office -Pangasinan Police Provincial Office

How feedbacks are processed Forwarded to Concerned Unit/Section

How to file a complaint Contact: INPPO Hotline: 0915 310 2025 ISur PPO Hotline: 0939 821 9847 0998 598 5046 0906 285 6646 La Union PPO Hotline: (072) 6075100 0977 844 4404 0919 996 1173 Pangasinan PPO: 09171480938 09985985092

How complaints are processed Thru Channel of 8888/PNP Text 2920/ Radio Message to different City/ Municipal Police Stations within the province

56

Republic of the Philippines NATIONAL POLICE COMMISSION

PHILIPPINE NATIONAL POLICE POLICE REGIONAL OFFICE I




Offices Address Contact Information

PTOC Ilocos Norte Police Provincial Office

Camp Captain Valentin S Juan Brgy. 23 San Matias, Laoag City, Ilocos

Norte

0915-310-2025

PARMU 0917-865-3989

PIDMU 0998-598-5018

POMU 0918-355-7914

PCADU 0917-580-9372

PTOC

Ilocos Sur Police Provincial Office Camp Elpidio R. Quirino Bulag, Bantay, Ilocos Sur

0939-821-9847

POMU 0926-659-4054

PCADU 0956-877-1145

PIU 0905-419-7249

PARMU 0935-928-6380

PIDMU 0917-573-4505

PTOC La Union Police Provincial Office

Camp Diego Silang Carlatan, City of San Fernando, La Union

(072) 607-51-00 0977-844-4404 0919-996-1173

PARMU 0955-377-9759

PIDMU 0908-881-5007

POMU 0936-517-3749

PCADU 0977-844-4404 0919-996-1173

PTOC

Pangasinan Police Provincial Office Camp Gov. Antonio U. Sison, Libsong West,

Lingayen, Pangasinan

0998-598-5092

POMU 0920-629-1487

PCADU 0998-157-5073

PARMU 0927-5372402

PIDMU 0933-825-3824

57



ILOCOS NORTE HOTLINE

Offices Address Contact Information Laoag CPS Laoag City, Ilocos Norte 0917 599 7414

Batac CPS Batac City, Ilocos Norte 0916 240 6552

Adams MPS Adams, Ilocos Norte 0998 598 5024

Bacarra MPS Bacarra, Ilocos Norte 0998 598 5025

Badoc MPS Badoc, Ilocos Norte 0915 448 8965

Bangui MPS Bangui, Ilocos Norte 0998 598 5027

Banna MPS Banna, Ilocos Norte 0917 726 9976

Burgos MPS Burgos, Ilocos Norte 0917 792 0056

Carasi MPS Carasi, Ilocos Norte 0998 598 5030

Currimao MPS Currimao, Ilocos Norte 0915 712 7302

Dingras MPS Dingras, Ilocos Norte 0915 056 6383

Dumalneg MPS Dumalneg, Ilocos Norte 0998 598 5033

Marcos MPS Marcos, Ilocos Norte 0918 581 8914

Nueva Era MPS Nueva Era, Ilocos Norte 0917 772 4221

Pagudpud MPS Pagudpud, Ilocos Norte 0919 858 5555

Paoay MPS Paoay, Ilocos Norte 0998 598 5037

Pasuquin MPS Pasuquin, Ilocos Norte 0998 598 5038

Piddig MPS Piddig, Ilocos Norte 0998 598 5039

Pinili MPS Pinili, Ilocos Norte 0998 967 2923

San Nicolas MPS San Nicolas, Ilocos Norte 0915 224 9546

Sarrat MPS Sarrat, Ilocos Norte 0908 739 2557

Solsona MPS Solsona, Ilocos Norte 0921 561 3333

Vintar MPS Vintar Ilocos Norte 0998 598 5044

1st PMFC Bgry 23, San Matias, Laoag City 0956 743 9070

2nd

PMFC Brgy Lydia, Marcos, Ilocos Norte 0915 055 1245

58



ILOCOS SUR HOTLINE

Offices Address Contact Information

SINAIT MPS Corner Quezon-Burgos Sts, Brgy Macabiag, Poblacion

0920 463 9915

CABUGAO MPS Gomborza St, Brgy Rizal 0917 802 0059

SAN JUAN MPS Along NHW Brgy Bannuar 0917 578 3687

MAGSINGAL MPS Bluementrit St, Brgy San Julian 0977 458 9959

STO DOMINGO MPS Along NHW Brgy Poblacion 0917 980 5624

SAN ILDEFONSO MPS Poblacion West 0917 532 2084

SAN VICENTE MPS Along Provincial Road, Poblacion 0917 841 7242

STA CATALINA MPS Fr. Burgos St., Poblacion 0926 723 2138

CAOAYAN MPS Don Dimas Querubin cor. Don Lorenzo &Don Alejandro Pob

0917 799 4233

VIGAN CPS Rivero St Brgy 9, Vigan City, Ilocos Sur 0917 860 7316

BANTAY MPS Along NHW Zone 5 0917 777 2705 0917 777 2708

SANTA MPS Brgy Magsaysay, Quirino, Marcos & Quezon

0915 941 6737

NARVACAN MPS Sitio Limansangan, Brgy Margaay, Narvacan, Ilocos Sur

0998 578 8967

NAGBUKEL MPS Poblacion West 0917 102 2460

STA MARIA MPS NHW, Maynganay Sur 0917 488 2732

BURGOS MPS Brgy Pob Norte 0926 278 6519

SAN ESTEBAN MPS ANHW, Western Part of Mun Brgy Pob 0926 152 5632

SANTIAGO MPS Echalar St, Pob Norte Santiago, Ilocos Sur

0998 967 2951

GALIMUYOD MPS Makil St, Pob 0995 304 3455

SALCEDO MPS Samao-i St, Pob Norte 0927 783 7644

SAN EMILIO MPS Brgy Cabaroan 0927 249 2758

LIDLIDDA MPS Between Caoasan & Dalmacio St, Pob Norte

0936 108 1237

DEL PILAR MPS Poblacion Sur 0926 700 6984

CANDON CPS San Juan Street, Brgy San Juan, 0927 021 2326

BANAYOYO MPS Poblacion 0939 533 9037

STA LUCIA MPS Joven St, Pob Norte 0977 745 4393

STA CRUZ MPS Diputado St, Pob West 0917 796 5020

TAGUDIN MPS NHW, Brgy Del Pilar 0919 292 4398

ALILEM MPS Corner Brown & Galaney St, Poblacion 0906 217 4941

SUGPON MPS Poblacion (Bal-balayang) 0998 598 5083

CERVANTES MPS Farela St.,Brgy Rosario 0918 583 2592

QUIRINO MPS Galvo St., Brgy Poblacion 09088966338

SUYO MPS Natl Road, Poblacion 0995 264 9488

SIGAY MPS Poblacionn Sigay 0935 616 5806

PMFC

59



LA UNION HOTLINE

Office Address Contact Information

CITY OF SAN FERNANDO Brgy Tanqui; City of San Fernando 0915 558 8888 0939 812 6888

AGOO Brgy. Sta Barbara, Agoo 0998 598 5153 0915 857 4117

ARINGAY Brgy Poblacion, Aringay 0926 616 8181 0998 598 5154

BACNOTAN Brgy Nagsimbaanan, Bacnotan 0998 598 5156 0915 513 7245

BAGULIN Purok 4, Brgy Suyo, Bagulin 0915 889 3737 0998 598 5157

BALAOAN Brgy Antonino, Balaoan 0998 598 5158 0977 695 7163

BANGAR Brgy Central East 2, Bangar 0998 598 5159 0927 421 0985

BAUANG Brgy Central East Bauang 0977 696 0341 0998 598 5160

BURGOS Brgy. New Poblacion, Burgos 0977 695 6254 0998 598 5161

CABA Brgy. Poblacion Sur, Caba 0998 598 5162

LUNA Brgy Salcedo, Luna 0929 881 5646 0906 328 1246

NAGUILIAN Brgy. Ortiz, Naguilian 0998 598 5164 0995 143 8802

PUGO Brgy Poblacion East, Pugo 0998 598 5165 0917 689 9191

ROSARIO Brgy Poblacion East, Rosario 0912 356 2994 0927 530 3802

SAN GABRIEL Brgy.Poblacion,San Gabriel 0998 598 5169 0916 642 8592

SAN JUAN Brgy. Ili Sur, San Juan 0998 598 5170 0915 855 6712

SANTOL Brgy. Poblacion Santol 0998 598 5171

STO TOMAS Brgy Patac, Santo Tomas 0998 598 5172

SUDIPEN Brgy Poblacion, Sudipen 0998 598 5173 0905 100 0830

TUBAO Brgy. Poblacion, Tubao 0915 999 8432 0998 598 5174

1st PMFC Brgy. Carlatan, City of San Fernando 0998 598 8184

2nd PMFC Brgy. Sta Rita Norte, Agoo 0938 127 4647

60



PANGASINAN HOTLINE

Office Address Contact Information 1ST DISTRICT

ALAMINOS CITY Alaminos City PS Brgy Tanaytay, Alaminos City, Pangasinan

0998-598-5094 0998-598-5095

ANDA Anda Police Station, Brgy Poblacion,Anda, Pangasinan

0998-598-5096

AGNO Agno Police Station, Agno, Pangasinan 0998-598-5093

BANI Bani Police Station, Brgy. Poblacion, Bani, Pangasinan

0998-598-5097

BOLINAO Bolinao Police Station, Brgy. Germinal, Bolinao, Pangasinan

0998-598-5098

BURGOS Burgos Police Station, Burgos, Pangasinan 0998-598-5099

DASOL Dasol Police Station Mendoza St. Brgy Poblacion, Dasol, Pangasinan

0998-598-5100

INFANTA Infanta Police Station Brgy. Poblacion, Infanta, Pangasinan

0998-598-5101

MABINI Mabini Police Station, Barangay.Poblacion, Mabini

0998-598-5102

SUAL Sual Police Station, Sual, Pangasinan 0998-598-5103

2ND DISTRICT

AGUILAR Aguilar Police Station, Aguilar, Pangasinan

0998-598-5104

BASISTA Basista Police Station, ,Basista, Pangasinan

0998-598-5105

BINMALEY Binmaley PS, Brgy. Poblacion,Binmaley Pangasinan

0998-598-5106

BUGALLON Bugallon Police Station Brgy Poblacion Bugallon Pangasinan

0998-598-5107

LABRADOR Labrador Police Station Brgy. Poblacion, Labrador, Pangasinan

0998-598-5108

LINGAYEN Lingayen Police Station, Solis St., Barangay Poblacion, LIngayen, Pangasinan

0998-598-5109

MANGATAREM Mangatarem Police Station, Brgy Burgos, Mangatarem, Pangasinan

0998-598-5110

URBIZTONDO Urbiztondo Police Station, Urbiztondo, Pangasinan 0998-598-5112

3RD DISTRICT

SAN CARLOS CITY San Carlos City Police Station Bugallon Street, San Carlos City, Pangasinan

0998-598-5118 0998-598-5119

BAYAMBANG Bayambang Police Station, Brgy. Magsaysay Bayambang, Pangasinan

09985-985-113

CALASIAO Calasiao Police Station Brgy Poblacion West, Calasiao Pangasinan.

09985-985-114

MALASIQUI Malasiqui Police Station: Rizal Street, Barangay Poblacion, Malasiqui, Pangasinan

0998-598-5116

MAPANDAN Mapandan Police Station Pandan Ave. Brgy. Poblacion, Mapandan, Pangasinan

0998-598-5117

STA BARBARA Sta Barbara Police Station, Brgy Poblacion, Sta Barbara, Pangasinan

0998-598-5120

61



4TH DISTRICT

DAGUPAN CITY Dagupan City Police Station, AB Fernandez West Dagupan City, Pangasinan

0998-598-5121 0998-598-5122

MANAOAG Manaoag PS, Soriano Street Brgy Poblacion, Manaoag Pangasinan.

0998-598-5123

MANGALDAN Mangaldan Police Station, Mangaldan, Pangasinan

0998-598-5124

SAN FABIAN San Fabian Police Station, San Fabian, Pangasinan

0998-598-5125

SAN JACINTO San Jacinto Police Station Brgy Capaoay, San Jacinto, Pangasinan

0998-598-5126

5TH DISTRICT

URDANETA CITY Urdaneta City Police Station Alexander St Brgy Poblacion Urdaneta City, Pangasinan

0998-598-5134 0998-598-5135

ALCALA Alcala Police Station Brgy. Poblacion East, Alcala, Pangasinan

0998-598-5127

BAUTISTA Bautista Police Station, Brgy. Poblacion East Bautista Pangasinan

0998-598-5128

BINALONAN Binalonan PS Rizal St. Brgy. Poblacion Binalonan, Pangasinan

0998-598-5129

LAOAC Laoac Police Station, Barangay Poblacion, Laoac, Pangasinan

0998 598 5130

POZORRUBIO Pozorrubio Police Station, Pozorrubio, Pangasinan

0998-598-5131

SISON Sison Police Station, Sison, Pangasinan 0998-598-5132

STO TOMAS Sto. Tomas Police Station, Sto Tomas, Pangasinan

0998-598-5133

VILLASIS Villasis Police Station, Villasis, Pangasinan 0998-598-5136

6TH DISTRICT

ASINGAN Asingan Police Station, Asingan, Pangasinan

0998-598-5137

BALUNGAO Balungao Police Station, Balungao, Pangasinan

0998-598-5138

NATIVIDAD Natividad Police Station, Natividad, Pangasinan

0998-598-5139

ROSALES Rosales Police Station, Rosales, Pangasinan

0998-598-5140

SAN MANUEL San Manuel Police Station Brgy. Guiset Sur (Pob), San Manuel, Pangasinan

0998-598-5141

SAN NICOLAS San Nicolas Police Station, Barangay Poblacion East, San Nicolas, Pangasinan

0998-598-5142

SAN QUINTIN SAN QUINTIN POLICE STATION Poblacion Zone 1, San Quintin, Pangasinan

0998-598-5143

STA MARIA Sta Maria Police Station, Sta Maria, Pangasinan

0998-598-5144

TAYUG Tayug Police Station, Tayug, Pangasinan 0998-598-5145

UMINGAN Umingan Police Station Salientes St. Brgy. Poblacion West, Umingan, Pangasinan

0998-598-5146

62



63



Acknowledgements

PBGEN RODOLFO SANTOS AZURIN JR. Regional Director, PRO1

PBGEN RANDOLF Y BALONGLONG Deputy Regional Director for Administration

PCOL CESAR R PASIWEN Deputy Regional Director for Operations

PCOL ANDRE P DIZON Chief of Regional Staff

PCOL RENAYLDO S OGAY JR. Chief, Regional Personnel and Records Management Division

PCOL FRANKIE C CANDELARIO Chief, Regional Intelligence Division

PCOL RICHMOND L TADINA Chief, Regional Operations Division

PCOL EMMANUEL H REYES Chief, Regional Logistics Research and Development Division

PLTCOL JUGITH J DEL PRADO Officer-In-Charge, Regional Community Affairs and Development Division

PCOL EDILBERTO B PITALLANO Chief, Regional Comptrollership Division

PLTCOL RELLY B ARNEDO Officer-In-Charge, Regional Investigation and Detective Management Division

PLTCOL CHARLIE D UMAYAM Officer-In-Charge, Regional Learning and Doctrine Development Division

PLTCOL DAMIAN D OLSIM Officer-In-Charge, Regional Plans and Strategy Management Division

PCOL REDRICO A MARANAN Provincial Director, Pangasinan PPO

PCOL JAY R CUMIGAD Provincial Director, La Union PPO

PCOL WILSON L DOROMAL Provincial Director, Ilocos Sur PPO

PCOL CHRISTOPHER N ABRAHANO Provincial Director, Ilocos Norte PPO

PCPT SHERYL C VILLANUEVA Chief, Plans and Programs Section, RCADD

PCMS Tirso P Casuga Senior Admin PNCO, RCADD

64

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