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ACKNOWLEDGEMENT

Dur ing the procedure of wr iting thi s research, I have been fortunate to

receive assistance and suppor ts fr om many people.

F ir stly, I would li ke to express my deep grati tude to my supervisor, M r. Luu

Quy Khuong, who guides me with all his wisdom and experience in

ful f i l li ng this research. H is instructions and invaluable detail ed feedbacks

have been most liberal.

I wish to convey al l my thanks to my fellows for their help in completing the

sur vey questionnair es, for their constructive suggestions for this research

and for their wil l ingness to share their problems with me.

I am most thankful to the students of class 10CNATM01 and 10CNATM02

at ESP Department, DUFL whose cooperation is big importance to thecompletion of the sur vey.

F inal ly, I owe a great debt of appreciation to my parents whose love and

supports has encour aged and motivated me to f ini sh thi s research.

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ABSTRACT

It is undeniable that English plays an essential role in all aspects and fields in

our daily life, especially English business technical terms in that globalization

era all over the world. Yet, in reality, learning, teaching and using English

business technical terms are still far from satisfaction.

This research focuses on ESP seniors attitudes and capacity in using English

business technical terms as well as exploring current situations and giving

some implications.

The research consists of three parts: Introduction, Development and

Conclusion. The Introduction will give you Rationale of the research and

establish its aims, objectives, hypothesis and scope. Next, the core part of the

research, Development, will includes 3 chapters with different purposes. The

first one is Literature Review and Theoretical Background, which indicates a

overall view about prior researches related to the topic as well as provides

definitions of several terms in my research. The second chapter presents the

Methodology which embraces Data Collection and Analysis, Validity and

Reliability of the research. The third one will be Findings and Discussions

which enquire into current situations of using and learning English business

technical terms to the seniors majoring in Business English at ESP

Department, DUFL, University of Danang are revealed. In addition, this

chapter offers several possible suggestions to enhance real situations of using

using and learning English business technical terms of ESP seniors in DUFL,

University of Danang

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LIST OF ABBREVIATIONS

DUFL: Danang University of Foreign Languages

ESP: English for Specific Purposes

TABLE OF CONTENT

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ACKNOWLEDGEMENT 1

ABSTRACT 2

LIST OF ABBREVIATIONS 3

TABLE OF CONTENT 4

Part 1: INTRODUCTION 6

1.1 Rationale for the study 6

1.2 Scope of the study 6

1.3 Aims and objectives of the study 7

1.3.1 Aims 7

1.3.2 Objectives 7

1.4 Research questions 7

1.5 Hypothesis 7

1.6 Significance of study 8

Part 2: LITERATURE REVIEW 8

2.1. Prior Research 8

2.2. Theoretical Background 10

2.2.1. Definitions of Terms 10

2.2.2. Theoretical knowledge 10

Part 3: RESEARCH METHODOLOGY 11

3.1. Research Method 11

3.2. Data Collection 11

3.2.1 Sampling and Population 11

3.2.2 Subject 11

3.2.3. Instruments 12

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3.2.4. Research Procedure 12

3.3. Data Analysis 13

3.4. Validity and Reliability 13

Part 4: FINDINGS AND DISCUSSIONS 14

Part 5: CONCLUSIONS AND IMPLICATIONS 17

Part 6: REFERENCES 18

APPENDIX 21

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1. INTRODUCTION

1.1 Rationale

In the context of globalization and the considerable development of the market

economy, the usage of English in general, and Business English in particular is

taken more and more serious. Nowadays, there are many students try to learnbusiness English or economic subjects in English at universities .It means that

business technical terms play an essential role in learning economic subjects at

ESP Department of DUFL, University of Danang. Comprehending business

technical terms help students acquire knowledge from economic subjects, do

research and study in this field more convenient. If students understand these

terms, they can approach a lot of economic information sources.

Although most students at ESP Department, DUFL are aware of the importance

of business technical terms in studying economics, they still can't get a good result

in studying economics because of having unsuitable methods to study business

technical terms, having no experiences in using them, having no chances to

practice in reality, and especially, not being corrected timely if using a wrong one.

Besides, during time we learn several subjects in University, some students have

showed no motivation and interest in studying, being self- taught, and using

business technical terms in studying economics.

For the above reasons, our research is carried out to find out the current situation

and the attitude toward learning and using business technical terms of senior

students at ESP Department, DUFL. In relation to that, the research will not only

help to find out seniors' difficulties in using business technical terms, but also

suggest some solutions for those. Thus, this research is hoped to be a minor

contribution to the studying of seniors at ESP Department, DUFL, University of

Danang.

1.2 Statement for the scope of the study

The study mainly focuses on seniors at ESP Department of DUFL, University of

Danang and is limited in analyzing and discussing the current situation of using

business technical terms.

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1.3 Statement of the research aims and objectives

1.3.1 Aims

To investigate the current situation of using business technical terms of senior

students at ESP of DUFL with the aim at directing them to be better in using

business technical terms in studying.1.3.2 Objectives

This study is intended to achieve these following objectives:

To do a survey research to find out the current situation of using Englishbusiness technical terms

To find out reasons To suggest suitable and effective strategies to help students improve their

skills of using business technical terms

1.4 Research questions

To achieve the aims and objectives mentioned above, I will attempt to answer the

following research questions:

How often do senior students use business technical terms during studyingprocess?

What difficulties do they have when studying and applying businesstechnical terms into particular situations?

What are students' attitudes toward using technical terms?1.5 Hypothesis

This study is located as a part of research on the using of business technical

terms in ESP department. It is based on three hypotheses for the ineffective use of

business terms in students in ESP Department.

First, it is hypothesized that the ineffective usage of business technical terms instudents is due to the lack of instructions from teacher in methods of studying

economic subjects as well as the fact that students in ESPD are not taught

thoroughly in economic subjects.

In addition, many students are passive and not interested in using business

technical terms during studying and practice process. For example, there are many

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sources of information and materials but students are not eager to use them

effectively. Or in studying process, they do not try to approach and learn more

business technical terms; just study a few simple words.

Finally, it is hypothesized that the ineffective usage of business technical termsof students at ESP Department of DUFL in part is due to lacking of experience in

using business technical terms and having no chances to practice them in reality. In

fact, students havent mastered in business technical terms that is why students usebusiness technical terms inappropriately and incorrectly. Besides, there are no

activities and clubs for students to join in order to exchange economics knowledge

as well as practice business technical terms.

1.6 Significance of study

This study plays an essential role in learning economic subjects at ESP

department. Theyre also important in studying and communicating later. Besides,using business technical terms helps students acquire economic knowledge, make

research and study in this field more easily. By understanding these terms, students

can approach many sources of economic documents in English

2. LITERATURE REVIEW AND THEORICAL BACKGROUND

2.1. Prior Research

Business technical terms play an important role for many people, especially in

the world globalization. Until now, many researchers have shown interest in the

field of using business technical terms and these related current situations. They

have carried out numerous studies and field observations to examine this topic. A

review of literature on previous studies related to using business technical terms

and current situations are presented in this section.

The first study of the matter should be mentioned is: Explore the learning needsof electronics students carried out by Luu Quy Khuong and Truong Thi PhuongChi. This thesis explored the needs, purposes of electronics student toward

technical terms in English and recommend a more effective syllabus .They did a

quite deep research on what skills were considered important, or specialized topics

were chosen for ESP .However, the survey didnt considered about the abilities

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and the difficulties of these student when studying English for specific purposes,

technical terms in particular. In our opinion, we need to know that things for

designing an effective teaching and learning methods and find way to improve

their English skills, in addition, this research is just for electronics student ,we

want to widen for students learning about business, especially, in studying andusing business technical terms.

One of the important things related to our research is the reason of ineffective

learning English of students. Nguyen Thi Thuy Hong who had a research on Some of thoughts about improving methods of teaching Englishsaid that studentshadnt gained a good result in learning English because they were timid, passive,inactive to cooperate with friends, especially, students were fed up with learningEnglish because their teachers hadnt created inspiration for them. That is alsoproblem we are concerned about. She suggested that we should change the old

method into methods encouraging teamwork, gamesin class. Besides, Le ThiHanh (writer of The influence of teaching method into motivation for learning

English of the 1st students) claimed that the teachers should make students think

about their motivation for learning English. She also said that the teachers had to

stimulate students interest in studying and their curiosities about modern Englishin order for them to set the aim in learning English. According to Ngo Tu Thanh,

(Teaching is to have to teach the way to learn, to study and encourage activeness

of learner). All above researchers mentioned the importance of teaching methodsto motivate learners, however, the motivation students is not entirely created by

teaching methods. Students are those who create their own interest and motivation

for learning English, especially technical terms in business English. No matter how

much fun the teaching methods are, the students will not gain a good if they are not

aware of the importance of it and dont make effort in it.

In conclusion, currently there are no research similar to this is carried-out at ESP

Department of DUFL, University of Danang. All researches presented above show

that they mainly investigate into the needs of learners for specialized English

curriculum, teaching methods and student learning. Direct research on current

situation of using business technical terms of senior students at ESP Department of

DUFL, University of Danang has not been studied yet.

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2.2. Theoretical Background

2.2.1. Definitions of Terms

Current situation of using business technical terms was brought into being to

study. The following sections will deal with the key concepts related to that.1. Current situation:

All the things that are happening and all the conditions that exist at present.

2. Business:The activity of making money by producing or buying and selling goods, or

providing services.

3. Technical term:Technical terminology is the specialized vocabulary of any field, not just technical

fields. Within one or more fields, these terms have one or more specific meanings

that are not necessarily the same as those in common use

4. Business technical terms:Specialized expressions using in all aspect of business: commerce, service...so on.

2.2.2. Theoretical knowledge

According to lexicology theory, language is an open and dynamic system not

static system. Especially, lexical level is more prominently open than the phonic or

grammatical levels .In addition, many languages figures such as: metaphors,

metonymy, smile and taboo make English become more complicated. Therefore,

vocabulary, especially vocabulary in business technical term is a difficult trouble

for students to understand it. The difficulties are not so much from detective

knowledge but from unfamiliar use with English and that consequently their needs

cannot be met by the course. That the reason why we want to find out what

difficulties students meet during their studying and suggest some solutions to

overcome them.

In the scope of this research, we focus on the ability of senior students in using

business technical term basing on the theory mentioned above.

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3. RESEARCH METHODOLOGY3.1 Research Method

Our research collects data about current situation and capability of students in

using business technical terms and we also propose several solutions for

difficulties they have during studying and practicing business technical terms,helping students improve and enhance their abilities themselves. Besides the

planned information under the assumption choice test, our research has searched

some information on attitudes and opinions of students in using business technical

terms. Accordingly, the research is designed following qualitative description,

using quantitative information to confirm the judgments.

As regards the first, we use predictive analysis starting with some hypotheses

drawn from current situation of using business technical terms and my observation

on the students mistakes and their difficulties in study business technical terms ofstudents in ESP Department, DUFL, University of Danang. After collecting

materials for study, we use quantitative statistical analysis to identify the

frequency, attitudes and ability of students in using business technical terms.

3.2 Data Collection

3.2.1 Sampling and Population

In order to collect data of situation of using business technical terms of seniors at

ESP department, we use the systematic random sample. The sample is the reply of

students on questionnaires. We select randomly 100 seniors from 120 seniors at

ESP department to answer questionnaires. Using this sample will give us a

relatively accurate result because every seniors at ESP department has an equal

chance of being picked.

3.2.2 Subjects:

We decide to collect data from seniors at ESP department because they are

subjects of our research. These students study Business English, so they have great

demand of learning and using business technical terms. Therefore, we carry out asurvey on seniors at ESP department to find out a result of situation of using

business technical terms of these students.

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3.2.3Instrument:

The data was obtained using 1 measurement instrument: survey with

questionnaires. The questionnaires were issued to the population of 60 students of

ESP Department, DUFL department on weekdays. To facilitate the survey, the

researcher made clear all the questions posed to students to get rid of students

confusion with the instructions in the questionnaires. The students were also given

some time to make up their mind on the choice of options or to give their feedback

to open-ended questions.

3.2.4. Research procedure

To carry out the study properly, we follow these steps:

- Designing a questionnaire consisting of 10 questions; the sequence is based on

the content:

+ Question 1 to 2: Students self-evaluations of their business vocabularyskills, the frequency of using these skills

+ Question 3-5: Students methods of studying business technical terms andtheir willingness to improve their knowledge of business subjects.

+ Question 6-7: Students attitude & motivation toward studying businesssubjects.

+ Question 8-9: Students opinions on the materials, teaching methods andeffective ways to acquire knowledge on business.

+ Question 10: Challenges students have to face in studying business

subjects.

- Asking students to answer questions in the questionnaire

- Analyzing and discussing the results

- Suggesting some implications for teaching and learning business technical termsand some suggestions for further research.

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3.3. Data analysis:

Data collected will be mainly analyzed on the basic of the following points

- Analyzing the frequencies of using business technical terms in the study of

students at ESP Department.

- Identifying the study methods of ESP students in Business subjects

- Identifying the main problems that ESP students encountered during their study

of business technical terms.

The results of the analysis are then presented in mainly qualitative manner (in

words and nominal scales).

3.4 Validity and Reliability

All data we will collect and use in this research is accurate and reliable. Besides,

the questionnaire is arranged logically and is translated into Vietnamese, so the

seniors chosen are easy to understand. However, the validity and reliability of this

study is relative because the data collection was done on 100 seniors at ESP

department and we use the systematic random sample, so the representation of it is

not high.

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4. FINDINGS AND DISCUSSIONS

Research results after launching and collecting 60 surveys shows current

situations of using and learning English business technical terms of seniors at ESP

of DUFL, Danang University.

4.1 Sel f-awareness towards using Engli sh business technical terms of seniors

Self-awareness and evaluations Numbers of responses %

Excellent 2/60 3.33%

Good 6/60 10%

Fair 21/60 35%

Bad 31/60 51.67%

The table above indicated that, just only 3.33% and 10% of seniors evaluate

themselves as excellent and good users respectively when using technical terms.

Almost all remains judge themselves as fair or bad ones. These prove that most of

seniors at ESP department are not confident in their ability of using business

technical terms.

4.2 Purposes of learni ng and practicing Engl ish business technical terms of

seniors

Purposes of learning Numbers of responses %

Understand Economics subjects 12/60 20%

Get high marks 3/60 5%

Apply for future jobs 45/60 75%

Others 0/60 0%

Results after surveying show clearly that almost students want to learn and practice

using technical terms because of their future career (75%). 20 % purposes are to

understand all subjects related to economic field and only 5% purposes are to get

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high marks in studying. They also implies that motivation and purposes of

learning, using and practicing terms of seniors are quite practical and serious.

4.3 Fr equency of using Engli sh business technical terms of seni ors

Frequency of using technical terms Numbers of responses %

Always 0 0%

Often 21/60 35%

Sometimes 36/60 60%

Rarely 3/60 5%

Never 0/60 0%

Even though seniors at ESP Department are aware of the importance of English

business technical terms, not all of them use and practice regularly. Only 35 % of

students often apply and use, while 60% and 5% sometimes and rarely use these

terms.

4.4 Factors aff ecting learning and using Engl ish business technical terms of

seniors

Factors affect learning Numbers of responses %

Number of students in class 6/60 10%

Heavy syllabus 4/60 6.67%

Teachers instructions and teachingmethods

20/60 33.33%

Lack of reference and materials 9/60 15%

Own efforts and patience 21/60 35%

Others 0/60 0%

In our survey, we list down 5 subjective and objective factors that affect learning

and using English business technical terms of seniors at ESP Department. Through

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statistics and results of 60 responses, we realize that 3 main elements strongly

influencing seniors are: students own efforts and patience, teachers instructionsand teaching methods and lack of reference and materials. As we can see, learning

and using English business technical terms require efforts and try from both

students and teachers. We need have more reliable reference or material as well asadvanced and more effective method of teaching and learning.

4.5 Popular methods of l earn ing Engl ish business technical terms of seniors

Methods of learning Numbers of responses %

Using dictionaries 15/60 25%

Using internet 39/60 65%

Asking teachers 3/60 5%

Asking friends 2/60 3.33%

Other (E-learning courses) 1/60 1.67%

Besides hundreds of method, we select only 4 main ones objectively and

subjectively that are popularly used by students. Results from 60 surveys represent

that the most popular way used by ESP students. Following closely behind is using

dictionaries with 25% and asking teachers or friends with around 8.33%. We alsoreceive another choice, E-learning courses from interviewer. These results implythat ESP students progressively learn English business technical terms by

themselves.

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5. CONCLUSIONS AND IMPLICATIONS

Obviously, there are shortcomings in this research- it is not possible to draw firm

conclusions from 60 surveys only, and it would be necessary to see how these ESP

seniors response at university before we can confidently show firm trends in their

capability of using business English technical terms. A main aspect of this research

is that students show their awareness of the importance of using business English

technical terms, however, their effort of learning, using and practicing regularly are

not enough besides lacking of instructions, guidance from teachers as well as good

materials for references. If students continue to develop their ability in using

business English technical terms as they have progressed through university, theymight possibly be able to enhance their business English technical terms using and

well-prepared for their job in the future. Another factor that might influence the

results, particularly in the interviewers, is the fact that they did their surveys

online. This method can affect the honesty and accuracy of their responses. Using

offline surveys to conduct the interviewers) may produce little different results.

The main conclusion that can be drawn from this study is that the majority seniors

at ESP Department I have surveyed reflect current situations of using English

business technical terms in DUFL, University of Danang. Although this research is

conducted within DUFL, the problem being studied is somewhat similar to the

situation in some other universities in Danang areas. We hope that this study will

be reviewed and can contribute to improving the using and learning English

business technical terms in DUFL in particular and in other Danang universities in

general.

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6. REFERENCES

[1] Truong Thi Phuong Chi & Luu Quy Khuong (2008), Explore the learning

needs of electronics students.

[2] Nguyen Thi Bich Hanh (2011), The influence of teaching method into

motivation for learning English of the 1st students.

[3] Nguyen Thi Thuy Hong(2008), Some of thoughts about improving methods of

teaching English.

[4] Ngo Tu Thanh(2004), Teaching is to have to teach the way to learn, to study

and encourage activeness of learner.

[5] Tony John (1996), Report on Business English: A Review of Research and

Publishes Teaching Materials.

[6] Vachek (2004), Lexicology Theory.

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BNG IU TRA THC TRNG S DNG THUT NGTING ANH THNGMI

Chng ti l sinh vin n t lp 10CNATM01, Khoa Ting Anh ChuynNgnh, i hc Ngoi Ng, i hc Nng.Hin nay chng ti ang thc hin mt bi nghin cu khoa hc v ti"Thc trng s dng thut ng Ting Anh thng mi ca sinh vin nmba,

Khoa Ting Anh Chuyn Ngnh, i hc Ngoi Ng, i hc Nng.Bng iu tra ny c thc hin vi mc ch tm hiu thc trng s dngthut ng Ting Anh thng mi ca sinh vin nm ba, Khoa Ting AnhChuyn Ngnh, i hc Ngoi Ng, i hc Nng.

Rt mong bn c th gip chng ti thc hin bng iu tra ny!

1. Bn t nh gi kh nng s dng thut ng Ting Anh thng mi ca mnhnh th no? *

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Thng xuyn

Thnh thong

Him khi

Khng bao gi

3. Bn tm hiu nhng thut ng Ting Anh thng mi bng nhng cch no? *

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S dng t in

S dng Internet

Hi bn b

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Khc:

4. Thi ca bn vi vic hc nhng thut ng Ting Anh thng mi? *

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C

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8. Theo bn, nhng yu tno gp phn to iu kin thun li cho vic hc thutng Ting Anh thng mi? *

Hc trc tuyn qua mng Internet

Xy dng v pht trin cc chng trnh hc b sung

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9. Nhng kh khn bn thng gp phi trong qu trnh hc? *Lp hc qu ng

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Khc:

10. Bn c dnh thm thi gian cho vic hc nhng thut ng Ting Anh thngmi khng? *

C

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CM N BN RT NHIU!

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