+ All Categories
Home > Documents > Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an...

Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an...

Date post: 07-Aug-2020
Category:
Upload: others
View: 1 times
Download: 0 times
Share this document with a friend
41
Resettlement Planning Document This resettlement due diligence report has been prepared by the Punjab Heritage and Tourism Promotion Board, IDIPT Punjab, Chandigarh for the Asian Development Bank and is made publicly available in accordance with ADB’s public communications policy (2011). It does not necessarily reflect the views of ADB. This resettlement due diligence report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature. In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area. Project Number: 40648-023 July 2016 IND: Infrastructure Development Investment Program for Tourism (IDIPT) - Tranche 1 Sub Project : Package no. PB/ASR/COM3/UISI/07A-Provision of multi-dispersed car parking areas around walled city circular road and tourist destinations in Amritsar-parking facility at Attari Submitted by Punjab Heritage and Tourism Promotion Board, IDIPT Punjab, Chandigarh
Transcript
Page 1: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Resettlement Planning Document

This resettlement due diligence report has been prepared by the Punjab Heritage and Tourism Promotion Board, IDIPT –Punjab, Chandigarh for the Asian Development Bank and is made publicly available in accordance with ADB’s public communications policy (2011). It does not necessarily reflect the views of ADB. This resettlement due diligence report is a document of the borrower. The views expressed herein do not necessarily represent those of ADB's Board of Directors, Management, or staff, and may be preliminary in nature. In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.

Project Number: 40648-023 July 2016

IND: Infrastructure Development Investment Program for Tourism (IDIPT) - Tranche 1 Sub Project : Package no. PB/ASR/COM3/UISI/07A-Provision of multi-dispersed car parking areas around walled city circular road and tourist destinations in Amritsar-parking facility at Attari

Submitted by

Punjab Heritage and Tourism Promotion Board, IDIPT –Punjab, Chandigarh

Page 2: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar
Page 3: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

DUE DILIGENCE REPORT ON SOCIAL SAFEGUARDS

INFRASTRUCTURE DEVELOPMENT INVESTMENT PROGRAM FOR

TOURISM (TRANCHE 1) STATE OF PUNJAB

PROVISION OF MULTI-DISPERSED CAR PARKING AREAS AROUND

WALLED CITY CIRCULAR ROAD AND TOURIST DESTINATIONS IN

AMRITSAR-PARKING FACILITY AT ATTARI (NO.

PB/ASR/COM3/UISI/07A)

MAY 2016

Prepared by

The Government of Punjab for the Asian Development Bank

Page 4: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari I

CONTENTS

1. INTRODUCTION............................................................................................................................ 3

2. DESCRIPTION OF SUB-PROJECT ............................................................................................ 3

2.1.1 Resettlement Framework (RF) ................................................................................................ 4

3. OBJECTIVE OF DUE DILIGENCE REPORT ........................................................................... 6

4. REQUIREMENT OF DUE DILIGENCE REPORT ................................................................... 6

5. SCOPE OF DUE-DILIGENCE EXERCISE ................................................................................. 6

6. APPROACH AND METHODOLOGY ......................................................................................... 6

6.1 ACTIVITY 1: REVIEW AND APPRAISAL OF SUB-PROJECT REPORTS AND DOCUMENTS .................................. 6

6.2 ACTIVITY 2: CONSULTATIONS WITH THE PIU & CONTRACTOR ................................................................................. 7

6.3 ACTIVITY 3: SITE VISIT AND ON-SITE OBSERVATIONS ................................................................................................... 7

6.4 ACTIVITY 4: DUE DILIGENCE REPORT PREPARATION.................................................................................................... 7

7. SOCIAL SAFEGUARD DUE DILIGENCE ................................................................................. 7

7.1 ASSESSMENT/REVIEW OF SOCIAL ISSUES ............................................................................................................................ 7

7.2 DETAILS OF LAND ............................................................................................................................................................................ 7

7.3 RESETTLEMENT IMPACTS ............................................................................................................................................................ 8

7.4 IMPACT ON SCHEDULED TRIBE / INDIGENOUS POPULATION ..................................................................................... 9

7.5 GENDER ISSUES ................................................................................................................................................................................ 9

7.6 WAGES AND LABOUR REGISTER .............................................................................................................................................. 9

7.7 LABOUR CAMP SITE ...................................................................................................................................................................... 10

7.8 PUBLIC CONSULTATION ............................................................................................................................................................. 10

7.8.1 HIV/AIDS Awareness ............................................................................................................ 11

7.8.2 Child Labour .......................................................................................................................... 12

7.9 PROJECT ORGANIZATION STRUCTURE ................................................................................................................................ 12

7.10 GRIEVANCE REDRESSAL MECHANISM ................................................................................................................................ 12

7.11 EMPLOYMENT POTENTIAL ........................................................................................................................................................ 12

7.12 DISCLOSURE PROCESS FOLLOWED FOR SAFEGUARD AND OTHER RELATED DOCUMENTS ..................... 13

7.13 COMPLIANCE TO SOCIAL IMPACTS MITIGATION............................................................................................................ 13

8. SUMMARY FINDINGS/ RECOMMENDATION ..................................................................... 14

LIST OF FIGURES

Figure 1: Project Location of Attari Parking .......................................................................................................................... 5

LIST OF TABLES

Table 1: Project Social Safeguards Impact Categorization ....................................................................................................... 4

Table 2: Stakeholder Consultation at Attari Parking ............................................................................................................. 10

Table 3: Photographs during Stakeholder Consultation at Attari Parking ................................................................................ 11

Table 4: Compliance to Social Impacts Mitigation ............................................................................................................... 13

LIST OF APPENDIX

Appendix 1: Involuntary Resettlement Impact Categorization Form

Appendix 2: Ingenious People Categorization Form

Appendix 3: Asian development bank’s Approval of Attari Parking Subproject and no RP Required

Appendix 4: Attendance Sheet of Participants (Men & Women)

Appendix 5: Project Management Structure (as Proposed in PAM)

Appendix 6: Grievance Redressal Mechanisms

Page 5: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari II

ABBREVIATIONS

ADB --- Asian Development Bank

AF --- Affected Family

AP --- Affected Person

BPL --- Below Poverty Line

CDO --- Community Development officer

CPRs --- Community Property Resources

DSC --- Design Supervision Consultant

EA --- Executing Agency

FGD --- Focused Group Discussion

GoI --- Government of India

GoP --- Government of Punjab

HH --- Household

MFF --- Multi-tranche financing facility

NGO --- Non-Government Organization

PH --- Physical Handicapped

PHTPB --- Punjab Heritage and Tourism Promotion Board

PIU --- Project Implementation Unit

PMU --- Project Management Unit

R&R --- Resettlement and Rehabilitation

ROW --- Right of Way

RP --- Resettlement Plan

SC --- Schedule Caste

ST --- Schedule Tribe

ToR --- Terms of Reference

Page 6: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 3

SOCIAL SAFEGUARD DUE DILIGENCE

1. INTRODUCTION

1. ADB is aiding India to develop tourism as a driver of sustainable and inclusive economic growth in

three states through Infrastructure Development Investment Program (IDIPT). The first tranche of a multi-

tranche financing facility (MFF) will upgrade infrastructure and services, and support policy reforms in

states of Himachal Pradesh, Punjab and Uttarakhand. Loan 1 (first tranche) includes the states of Himachal

Pradesh and Punjab. It will enhance the quality of natural and cultural attractions and increase community

involvement in tourism. The Loan Agreement and Project Agreement of Loan 2676 – IND Tranche 1 were

signed on 20th July, 2011 and made effective from 26th October, 2011. In Punjab, Tranche 1 consists 24

sub-projects of civil work, 9 of goods and 5 of consultancy. One community based activity package has also

been identified. Out of total 24 subprojects, 20 are in Amritsar and 4 in Gurdaspur districts. Tranche 1 of

Investment Program is under different stages of implementation.

2. The department of Tourism (DoT), Government of Punjab (GoP) is the Executing Agency (EA) and

Punjab Heritage and Tourism Promotion Board (PHTPB) is the implementation agency (IA) for the IDIPT

for Punjab and the PMU has been set up at the PHTPB. LEA Associates South Asia Private Limited,

(LASA) in association with Simpson & Brown Architects (UK) and Addyman Archeology, UK (UK) has

been retained as Project Management Consultant (PMC) for PHTPB and Shah Technical Consultants Private

Limited in association with Grassroots Research and Consultancy (India) has also been engaged as Design

Supervision Consultant (DSC) by the PHTPB (the Implementing agency (IA)).

3. The purpose of this report is to present the Social Safeguard Due Diligence study conducted for sub-

projects “Provision of Multi-Dispersed Car Parking Areas around Walled City Circular Road and

Tourist Destinations in Amritsar–Parking Facility at Attari (Package no. PB/ASR/COM3/UISI/07A)”,

taken up under Tranche-1.

2. DESCRIPTION OF SUB-PROJECT

4. The Subproject is part of the Western Circuit which is located in the north-western segment of the

state, in the district of Amritsar. The circuit borders Pakistan in the west and the River Beas flows in the

eastern part. Amritsar City is identified as a Gateway destination by the Ministry of Tourism, GOI. It is the

main international air gateway to Punjab, containing the State’s major pilgrimage and heritage attractions, and has the largest tourism draw. The district of Amritsar is part of the Sikh Heritage Trail, the Freedom

Struggle Trail and the Grand Trunk Trail which starts from Ambala in Haryana and ends at Wagah –Attari

Border. (Source: As per Punjab Tourism Development Master Plan, 2008-2023; United Nations World

Tourism Organization (UNWTO)).

5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from

Chandigarh (the state capital). The city of Amritsar symbolizes the spiritual heritage of Punjab. It is located

in the north-west of Punjab State and is well connected with rail and road network. It is a major trade and

tourist centre. The city has developed around the most sacred religious place for the Sikhs, namely the

Golden Temple (Harmandir Sahib). There are 12 gates to enter into the walled city which is a rich heritage

Page 7: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 4

zone. This zone comprises of Katras, courtyard houses and bazaars. The importance of the holy city Amritsar

is due to the presence of the Golden Temple and the Akal Takht, one of the five Takhts of the Sikh religion.

Parking Facility at Attari

6. The sub-project is needed to strengthen the tourism potential of the Attari Border area as it is having

significant cultural importance. This is the Indo-Pak Border area where “Beating Retreat” is played every day by Indian and Pakistan Army with great patriotic enthusiasm in the presence of thousands of visitors

(approximately 8000 visitors per day) of both the sides.

7. The proposed sub project comprises construction of a new multi-level parking (G+1) facility for 237

two wheelers and 1138 four wheelers and 44 buses. Sensor - based parking system has been proposed

wherein the parking bay will be allotted to the vehicle at the token booth itself at the point of entry to the

parking premises. Public facilities such as separate toilets for women and men have been proposed. Lifts &

staircases have also been proposed for vertical circulation. The structure will be an RCC structure with post

and beam type construction. There shall be no infill walls and only railings shall be installed for safety

reasons. The building/structure shall be erected 50 mts. away from the border fence for security reasons. The

proposed sub-project location is shown in Figure 1.

8. Based on the Subproject Appraisal Report (SAR), the tranche 1 subproject including the ‘Parking

Facility at Attari’ have been categorized as “C” for Involuntary Resettlement (IR) as well as Indigenous

People Development as per ADB’s Safeguard Policy Statement (SPS-2009). Table no. 2, presents the social

safeguards impact categorisation based on the detailed screening forms for Resettlement Categorization and

Indigenous People, which are placed at Appendix 1 and 2.

Table 1: Project Social Safeguards Impact Categorization

Name of Project IDIPT, Punjab Loan No. No. 2676– IND

Type of contract Regular Design Build Combined

Safeguards Categorization A B C

IR (Involuntary Resettlement Impact Categorization) NA NA C

IP (Indigenous people Categorization) NA NA C

2.1.1 Resettlement Framework (RF)

9. A Resettlement Framework is in place for guidance in preparation of resettlement plans and overall

safeguards management under IDIPT. The RF prepared for IDIPT has been modified to include the

development with respect to The Right to Fair Compensation and Transparency in Land Acquisition,

Rehabilitation and Resettlement Act, 2013. This RF is applicable to all sub-projects under IDIPT and is

subjected to review and updating, ensuring relevance and consistency with applicable country/state legal

framework and ADB’s SPS, 2009. The following web link may be referred for Resettlement Framework

Document. http://www.adb.org/sites/default/files/project-document/148689/40648-034-rf-02.pdf.

Page 8: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 5

Figure 1: Project Location of Attari Parking

Amritsar

Attari – Wagha Border

Page 9: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 6

3. OBJECTIVE OF DUE DILIGENCE REPORT

10. Objective of Due Diligence Report is to:

To determine whether the subproject is free of Involuntary Resettlement impact such as land

acquisition, displacement, adverse impact on income and livelihood, community properties or any

other impacts.

To review whether the social safeguard implementation of this subproject is compliance with ADB’s

Safeguard Policy Statement (SPS) 2009.

4. REQUIREMENT OF DUE DILIGENCE REPORT

11. Since Attari Parking building is not having any encroachment, land acquisition and resettlement.

Therefore, no expected impacts on private/public land, structures etc. or no negative impacts on livelihood

are envisaged. Hence, no Resettlement Plan is needed and Due Diligence Report fulfils the requirement of

ADB’s safeguards.

5. SCOPE OF DUE-DILIGENCE EXERCISE

12. The scope of Due Diligence Exercise covers the following activities while preparing the DDR:

To monitor the process if government land transfer involved, the process followed for making

such land available to the project and the land-use of those government lands and description of

any encumbrances;

To gather the documentation regarding agreement reached with or consultation held to reach

agreement, in case of purchase of land directly from the community / panchayat;

To verify R&R provisions made applicable to the project;

To collect the details of grievance redress mechanism followed for the project, mentioning if any

grievances received from the local people and the action taken against those grievances;

To review the details of institutional arrangement for social safeguard implementation;

To review the details of the community consultation or development Activities, if carried out by

the PIU/contractor;

To verify the compliance with respect to Resettlement Framework (RF);

To review the disclosure process followed for safeguard and other related documents;

To gather any other information and data related to social impacts;

To suggest suitable measures for identified gaps and shortcomings in mitigating the social

impacts, if any, based on the due diligence exercise.

6. APPROACH AND METHODOLOGY

13. The methods followed for the preparation of due diligence report has been discussed in this section.

6.1 Activity 1: Review and Appraisal of Sub-Project Reports and Documents

14. The reports and relevant documents related to the social safeguards available with the PMU has been

reviewed and appraised. The documents included (i) Loan Agreement- ADB and Punjab State Government,

Page 10: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 7

(ii) Project Agreement-ADB and Punjab State Government; (iii) Sub-project Appraisal Report (SAR), (iv)

Initial Environmental Examination (IEE) Report, (v) Resettlement Framework, and (vi) Contract Documents

etc. Apart from these documents the review of land transfer procedure to Tourism Department Punjab from

Ministry of Home Affairs (MHA) has also been done.

6.2 Activity 2: Consultations With the PIU & Contractor

15. Two-stage consultation process has been conducted towards preparation of the due diligence report,

(i) consultation with PIU officials prior to the site visit to appraise about the project, and (ii) consultation

after the site visit to ascertain the compliance procedures adopted or planning to be adopted by the

PIU/Contractor for various safeguard issues observed at the site.

6.3 Activity 3: Site Visit and On-Site Observations

16. Visit to the sub-project site have been an integral part of the preparation of due diligence report. In

compliance to it, the PMC’s social safeguards specialist have visited the project site on 19th Jan 2016 and had

discussions with the Community Development Officer at PIU Amritsar etc.

6.4 Activity 4: Due Diligence Report Preparation

17. Based on field visit, data/report review, consultation with CDO, PIU Amritsar, due diligence report

have been prepared. Apart from IR & IP impacts review, the due diligence report also cover the other

safeguard measures such as public consultation, grievance mechanism, labour welfares, health & safety,

potable water and sanitations, gender activities, awareness about the HIV/AIDS etc.

7. SOCIAL SAFEGUARD DUE DILIGENCE

7.1 Assessment/review of Social Issues

18. The Tranche-1 sub-project has been categorized as “C” for involuntary resettlement (IR) as well as for Indigenous People Development as per ADB’s Safeguard Policy Statement (SPS-2009). The sub-project

is being executed within the land notified for dedicated parking to accommodate the vehicles at Attari. The

civil works of Attari Parking is progressing and construction of ground floor of the parking is completed.

The boundary wall of land proposed for Attari parking has been constructed and no encroachment has been

noticed. Formally the Civil Contract has been signed and the LOA was issued on 6th August 2014. The

contract starts on 14th September 2018 and completion date was 09th March 2016 (18 months from start

date).

7.2 Details of Land

19. The sub-project is executed in the 12.8 acres (12 acres, 6 kanals and 11 marlas) of land owned by

Department of Tourism (DoT). Previously, DoT owned about 12 acres of land and a building at Attari, which

was taken over by the Ministry of Home Affairs (MHA), Government of India (GoI) for establishment of an

Integrated Check Post at Wagha Border, Attari. In lieu of this this land, compensation amount was provided

by the MHA, GoI for acquisition of alternative land for construction of parking facility in the vicinity of the

venue of the beating retreat ceremony at Attari. Accordingly, 12.8 acres of land for which compensation has

Page 11: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 8

been paid at significantly higher rate to 17 people was acquired following public hearing with stakeholders.

The approval letter regarding the subproject consideration in tranche 1 issued on 16th July 2013 from ADB

INRM is attached with the report as Appendix-3. ADB’s special project administration mission on 11th June

2013 observed that the acquired land was not used for agricultural purposes, and hence did not cause any

loss of livelihood and the trees and structures were compensated. Based on the statement from DoT, the

ADB mission also noted that (i) there were no claim or legal case against the land acquisition process till

date and the land was free from any encroachments, (ii) the land was not acquired in anticipation of ADB

supported project, and (iii) the social impacts are acceptable and the risks of past resettlement activity are

manageable.

Boundary/Fencing for Attari Parking Area

Construction work is in progress

7.3 Resettlement Impacts

20. There are no resettlement impacts due to the sub-project. Encroachment of any form, squatting or

any informal use of land of the Attari parking is not observed.

Details of affected properties: There is no impact on built-up structure or other properties.

Impact on Trees: No trees have been affected due to this sub-project.

Page 12: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 9

No title holder is affected due to the project.

7.4 Impact on Scheduled Tribe / Indigenous Population

21. Indigenous peoples (IPs) are not affected due to the sub-project. All the proposed construction

activities are being carried out within the land allotted for the sub-project. This sub-project is categorized as

“C” for Indigenous Peoples. Amritsar district is not part of the notified Fifth Schedule Area1. Further, as

mentioned in the Indigenous Peoples Planning Framework of ADB (July 2010) Scheduled tribes are in all

States and Union Territories except in the States/Union Territories of Haryana, Punjab, Delhi, Pondicherry,

and Chandigarh.

7.5 Gender Issues

22. The proposed project does not have any adverse impact on women. RF suggests carrying out

continuous consultation with women community throughout project implementation to create awareness

among the upcoming development activities and their livelihood opportunities. This is with the objective to

ensure participation in income generating and livelihood enhancing entities. Accordingly, CDO with the help

of Safety Officer has carried out consultations at site. 28 women labours out of total 70 labours attended the

stakeholder consultation held on 3rd March 2016 at Attari parking site. At this subproject site average 28

woman labourers are engaged daily in unskilled work by the contractor. Labourer shelters along with water

and sanitation, separate toilets for men and women, crèche facility, electricity connection etc have been

provided by the contractor. Medical camp and awareness campaign has also been conducted by CDO in a

regular interval.

Social Safeguard Specialist, PMC & DSC visited Attari Parking and discussed with women labourers

7.6 Wages and Labour Register

23. The Labour Register is being maintained in this sub - project in which the names of men as well as

women labourers have been mentioned. Contractor’s personnel revealed that minimum and equal wages for

equal works are being paid to the labourers without any gender discrimination. There are no women involved

in skilled work.

1 Fifth Schedule under Article 244(1) of Constitution defines “Scheduled Areas” as such areas as the President may by order declare to be Scheduled

Areas after consultation with the Governor of that State. The criteria for declaring any area as a “Scheduled Area” under the Fifth Schedule are; (a) preponderance of tribal population, (b) compactness and reasonable size of the area, (c) a viable administrative entity such as a district, block or

Taluka, and (d) economic backwardness of the area as compared to the neighbouring areas.

Page 13: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 10

7.7 Labour Camp Site

24. The due diligence related consultations have revealed that mostly migrant labourers from Bihar,

Uttar Pradesh and Madhya Pradesh are working in the sub-project site. The contractor has provided labour

shelters within the project site. Due to construction of boundary wall and levelling of surface contractor has

planned to shift all the shelters in back side of building where most of the work has been completed. Regular

consultations with labourers especially women are being done by CDO and other PIU officials at site.

7.8 Public Consultation

25. Consultation has been done with the contractor’s safety officer and support engineer during due

diligence field visit by safeguard specialist PMC and various issues discussed related to safeguard

implementation on 19th Jan 2016. Apart from discussion held on site, monthly stakeholder meetings with the

labour and safety officer at Attari parking is being carried out by CDO, PIU Amritsar and same shall be

reflecting in Social Monitoring Reports. Table no. 2 presents the issues discussion in the stakeholder

consultation meeting and attendance sheets of participants are placed as Appendix 4.

Table 2: Stakeholder Consultation at Attari Parking

Date, time and Venue

of consultation

Participants Details Issues discussed

20th November 2015,

10:00 am at Attari

Parking (Package 07)

70 Labours (42 Men

and 28 Women)

CDO, PIU Amritsar,

Support Engineer

(PIU), Representative

of DSC and M/s.

Srishti Construction

(Attendance sheet

attached appendix 4)

Safeguards to be implemented as per SPS, 2009 under the

Asian Development Bank (ADB) assisted infrastructure

Development Investment Program for Tourism (IDIPT)

projects.

All the stakeholders should ensure to project Implementation

as per social environment safeguards and gender action plan.

All the measures under Environment Mitigation Plan (EMP)

should be implemented on the site, including ban on use of

firewood on site, Debris Disposal Plan, stacking of the

construction material at appropriate storage areas.

All labourers should use appropriate Personal Protective

Equipment (PPEs) while performing construction activities.

All labourers have been instructed regarding maintenance of

personal hygiene and sanitation in and around the construction

site and labour hutments.

They have been further provided awareness on sexual transmit

disease (STD) and HIV/AIDS through posters and display

material.

Above activities were conducted with a unique way. To

understand safeguards measure easily by labourer that’s need to be implemented, PHTPB has invented snake and ladder

game. Through this stakeholders can understand dos and

don’ts.

30th December 2015,

10:00 am at Attari

Parking (Package 07)

3rd March 2016, 10:00

am at Attari Parking

(Package 07)

Page 14: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 11

Table 3: Photographs during Stakeholder Consultation at Attari Parking

7.8.1 HIV/AIDS Awareness

26. Considering the possible presence of labourers from distance locations for construction work, EA/IA

should take proper care during construction to conduct information and education campaigns on the risks of

HIV/AIDS and other health issues, targeting construction workers at campsites time to time. The civil works

contractors require (i) to disseminate information at worksites on risks of sexually transmitted diseases and

(ii) HIV/AIDS awareness as part of health and safety measures for those employed during construction.

During due diligence visit such board, signage and safety slogans are in place.

Page 15: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 12

7.8.2 Child Labour

27. Child labour has not been observed during the due diligence visit. EA/IA ensures that the civil

contractors are not employing children in the civil works or any other works in this sub-project. .

7.9 Project Organization Structure

28. There are two Project Implementation Units (PIU’s) has been established by the Implementing

Agency (IA) PHTPB - Each PIU is responsible for the implementation and monitoring of sub-projects

happening in Eastern and Western circuits respectively. Each PIU has been headed by a Project Manager

(PM) comprising of professionals / officers from various disciplines including architecture, engineering,

contract specialist, community development officers (CDO) etc. CDO’s further supported by community mobilisers. PMU functioning at Chandigarh also comprising the Social and Environment Safeguard

Specialists along with Community Development Specialists, joined recently. All the experts reporting

progress of safeguards to the Forest Conservation Specialist (FCS)/Additional Project Director and Project

Director.

29. The key role of the CDO’s includes effective implementation of the safeguard measures proposed in

RF and ensures the safeguard compliance provisions of the investment program. The CDO’s will report the safeguard implementation status to the PM (PIU) and Safeguard Specialists (Environmental and Social)

PMU through monthly/ quarterly monitoring reports. Environment Safeguards Specialist and Social

Safeguards Specialist, PMU is further reporting to GoP and ADB as per agreed reporting schedule. Detailed

project organisation structure as proposed in PAM is placed at Appendix-5. Social Safeguard Specialist from

PMC and DSC team are further supporting in monitoring and implementation of safeguard measures as per

RF and IEE.

7.10 Grievance Redressal Mechanism

30. During preparation of social due diligence exercise, the RF and IEE report have been reviewed and it

is noted that RF has proposed effective and interactive mechanism in which participation of the community

is ensured through dialogues and frequent meetings with town/village heads, with respect to any grievances.

Grievance Redress Committee (GRC) has been formed and member representative has also been nominated

from Deputy Commissioner and Municipal Commissioner, Amritsar. Further, PMU has issue the necessary

instruction along with the formats and procedure to note any type of grievance to PIUs. CDO is responsible

to monitor the grievance register and complaint submission forms to be maintained by the representative of

contractor. The GRC structure proposed in RF documents is placed in Appendix-6.

7.11 Employment Potential

31. The proposed sub-project ‘Parking Facility at Attari’ will create direct and indirect employment

opportunities. Approximately 40-45 skilled and unskilled labour will be employed during the construction

work apart from other technical staff. Recently during Stakeholder Consultation among labourers, it was

noted that total 70 labourers (42 Men and 28 Women) attended the event on 3rd March 2016. Appendix 4

witnessed 70 labours attendance sheet during stakeholder’s consultation at Attari parking site.

32. In addition to that, other types of employment can also be generated by suppliers of construction

materials, tractor/dumper operators, etc., during construction phase. During operation phase, indirect

Page 16: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 13

employment creation is envisaged for local shopkeepers, tourist guides, taxi operators, rural artisans etc. The

overall components of the subprojects will enhance livelihood opportunities for the local community.

7.12 Disclosure Process followed for Safeguard and Other Related Documents

33. Resettlement Framework has proposed that public consultation meetings need to be undertaken

throughout the implementation stage. Report suggests disclosure of safeguard documents at prominent places

for public information. Electronic version of RF has been disclosed on ADB’s website (the web link is http://www.adb.org/sites/default/files/project-document/148689/40648-034-rf-02.pdf). RF document in local

(Punjabi) language has not been yet disclosed. However, the Project related information have been provided

at prominent location at this subproject along with information of PIU, contact nos. for any grievance /

complaint, contractor’s information, First Aid Box, emergency nos. like fire, police, medical, ambulance etc

has been displayed at Attari Parking.

7.13 Compliance to Social Impacts Mitigation

34. Based on the above assessment the Compliance to social impacts mitigation during project planning,

design and implementation stages.

Table 4: Compliance to Social Impacts Mitigation

Sl.

No.

Social Safeguard

Issues

Findings Remarks

1 Impact minimization

measures The selected sites are exists on

government land. Livelihood

pattern of the any person will not

affect due to the project.

The project categorized as “C” for involuntary resettlement (IR) as well as

Indigenous people development as per

ADB’s Safeguard Policy Statement (SPS-

2009).

2 Census and socio-

economic survey As no impact noticed, hence not

carried out.

3 Land acquisition Department of Tourism is in

possession of the land in which the

sub-project is being implemented.

DoT acquired the land by giving

significantly higher compensation

to 17 people through the process of

public consultation with the

stakeholders. .

Approval Note of ADB’s Special Project Administration Mission on 11th June 2013

is attached as Appendix 3.

4 Entitlements ADB’s policy of IR shall be applicable, if any impact seen.

5 Public consultation

and disclosure Public consultation has been carried

during the project preparation and

implementation stage

Impacts on livelihood and people

resettlement issues are not envisaged as

part of the project.

6 Medical facility at site First Aid Box has been provided

and necessary training in case of

emergency have also been provided

by CDO

CDO PIU is visiting the site in a regular

interval and all the time she organising the

awareness meeting with labourer

especially with women

7 Safety of Labourers Personal protection equipment has

been provided by the contractor.

Most of workers/labours are seem

to use Personal Protection

Equipment (PPE).

Contractor’s representative has been

advice to encourage to put on PPE to the

labourers. Mosquito nets have also been

provided to prevent malaria etc.

Page 17: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 14

8 Impact on tribal

people Impact on tribal people is not

envisaged as part of the project.

Amritsar district as such is not part

of the notified Fifth Schedule Area.

-

9 Resettlement sites Resettlement site not envisaged.

10 Socio-economic

rehabilitation

measures

Not applicable

11 Implementation

arrangement Social safeguard implementation is

part of the contract of IDIPT. PMU

along with the PIU personnel is the

core group responsible for social

safeguard implementation at the

project site. PMU and PIU is

assisting in overall implementation

of social safeguards.

Environment Safeguards Specialist and

Social Safeguards Specialist are positioned

at PMU along with Community

Development Specialist and 1 Community

Development Officer also supporting from

each PIU to PMU in implementation.

12 Grievance Redressal

Mechanism GRC has been formed.

8. SUMMARY FINDINGS/ RECOMMENDATION

35. In this Sub-Project intervention, full or partial, permanent or temporary, physical and economic

displacements were absent. There will not be any adverse impact on people, livelihood, land or structure and

common property resources. The land was acquired in lieu of the DoT’s land which was taken by MHA for

Integrated Check-Post. It is concluded from this due diligence study that, the proposed Attari Parking

development has not changed substantially the present land use; there was no issue or litigation of land

acquisition and resettlement. IR and IP impact are absent for this subproject.

36. The key observation of the Due Diligence for the social impacts are summarised as follows

The land is in the name of Tourism Department, GoP and is free from all encumbrances.

The sub-project does not involve any land acquisition or removal of encroachments.

The project site is neatly fenced with boundary wall and hence encroachment of land has been

prevented.

As per ADB SPS 2009, the sub –project has been categorised as “C” type project, having no Involuntary Resettlement (IR) and Indigenous People Development (IP).

The requisite mentioned in the RF has been fulfilled during the project implementation, which

includes maintaining gender equality, equal wages, community consultations etc.

GRC formation is in process and necessary steps have been taken

Disclosure of RF document in local language not yet done

37. The due diligence study concludes that the project does not involve any outstanding social

safeguards issues. At the same time, PMU/PIU may urge the DSC / Contractors to address the issues

identified during the due diligence exercise.

Page 18: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for Punjab

Heritage and Tourism Promotion Board, Punjab

Infrastructure Development Investment

Program For Tourism , Tranche-1

Social Safeguards Due Diligence Report- Parking Facility at Attari 15

APPENDICES

LIST OF APPENDIX

APPENDIX 1: INVOLUNTARY RESETTLEMENT IMPACT CATEGORIZATION FORM

APPENDIX 2: INGENIOUS PEOPLE CATEGORIZATION FORM

APPENDIX 3: ASIAN DEVELOPMENT BANK’S APPROVAL OF ATTARI PARKING SUBPROJECT AND NO RP REQUIRED

APPENDIX 4: ATTENDANCE SHEET OF PARTICIPANTS IN STAKEHOLDER CONSULTATION

APPENDIX 5: PROJECT MANAGEMENT STRUCTURE (AS PROPOSED IN PAM)

APPENDIX 6: GRIEVANCE REDRESSAL MECHANISMS

Page 19: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -1

Involuntary Resettlement Categorization Form

APPENDIX 1: INVOLUNTARY RESETTLEMENT CATEGORISATION FORM

Page 20: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -2

Indigenous People Categorization Form

APPENDIX 2: INDIGENOUS PEOPLE CATEGORISATION FORM

Page 21: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -2

Indigenous People Categorization Form

Page 22: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -3

APPENDIX 3A: ASIAN DEVELOPMENT BANK’S APPROVAL OF ATTARI PARKING SUBPROJECT AND NO RP REQUIRED

Page 23: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

APPENDIX 4: ATTENDANCE SHEET OF PARTICIPANTS IN STAKEHOLDERS CONSULTATION

Page 24: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

Page 25: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

Page 26: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

Page 27: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

Page 28: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

APPENDIX 4: ATTENDANCE SHEET OF PARTICIPANTS (WOMEN)

Page 29: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

Page 30: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

Page 31: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -4

Page 32: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -5

APPENDIX 5: PROJECT ORGANIZATION STRUCTURE (AS PROPOSED IN PAM)

The Project management flow chart showing the reporting lines and key organizations involved in

implementation is shown in Figures 1.

Project Implementation Organizations – Roles and Responsibilities

Implementation

Organization

Management Roles and Responsibilities

Executing agency Government of Punjab through Department of Tourism (DOT)

Assume overall responsibility for the execution of the MFF and reporting;

Engage adequate permanent or fixed-term staff to implement the MFF;

Setup a state-level project management unit and project implementation units;

Provide overall strategic guidance on technical supervision and project execution;

and

Ensure overall compliance with the loan covenants.

Implementing agency Punjab Heritage and Tourism Promotion Board (PHTPB)

Project planning and budgeting;

Day-to-day assistance, supervision and guidance for the project implementation

units and their consultants;

Review subprojects for due diligence requirements and approve subproject

proposals;

Bidding, evaluation and contract award;

Managing and disbursing funds;

Review compliance with loan covenants, contract specifications, work plans and

quality control;

Consolidate and submit progress reports, finance and accounting / audit reports, and

matters requiring higher-level decision to state level empowered committee (SLEC)

and ADB

ADB Loan processing activities and signing of loan agreement;

Recruitment of implementation capacity development consultant;

Procurement supervision;

Disbursement;

Project administration reviews and missions;

Reviewing compliance with loan covenants;

Change in project scope or implementation arrangements; and

Reallocation of loan proceeds.

State-Level Empowered

Committee (SLEC)

act as a policy making body;

Provide overall advice and guidance to the state's EA and PMU; and

Accord all approvals under the MFF.

State Level Project Empowered Committee.

State-Level Empowered Committee (SLEC) have been established in Punjab, chaired by Chief Secretary, Govt.

of Punjab with Principal Secretary/Secretary of the Department of Tourism as member secretary and comprised of

secretaries from relevant line departments as indicated in the Facility Administration Manual (FAM). The SLEC

have been empowered to take all decisions on behalf of the State and will (i) act as a policy making body, (ii)

provide overall advice and guidance to the State’s executing agency and project management unit (PMU), and (iii) accord all approvals under the Project.

The members of SLEC for the Punjab are as follows: Chief Secretary (Chair); the Principal Secretary / Secretary

of the Department of Tourism; the Principal Secretary / Secretary of Finance; Finance Commissioner, Department

of Forests and Wildlife Preservation; Principal Secretary / Secretary, Public Works Department; Principal

Page 33: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -5

Secretary / Secretary, Department of Local Government; Secretary, Department of Rural Development and

Panchayat; Principal Secretary / Secretary, Irrigation; Director, Department of Cultural Affairs, Archives,

Archaeology and Museum; Representative, Archaeological Survey of India; Principal Secretary / Secretary,

Department of Fisheries; Director, Department of Tourism; and Principal Secretary/Secretary, Department of

Housing and Urban Development.

Executing Agencies:

The Department of Tourism (DOT), Government of Punjab is the executing agencies of the Punjab. All necessary

powers to: (i) assume overall responsibility for the execution of the tranche; (ii) engage adequate permanent or

fixed-term staff to implement the tranche; (iii) setup a state-level PMU and project implementation units (PIUs);

(iv) provide overall strategic guidance on technical supervision and project execution; and (v) ensure overall

compliance with the loan covenants, will be delegated to the respective executing agencies. The Project

Implementation flow chart showing the reporting lines and key agencies involved in implementation is shown in

Figure below.

Implementing Agency:

The Punjab Heritage and Tourism Promotion Board (PHTPB) is the implementing agency in Punjab

Project Management Unit:

PHTPB have a PMU, headed by a full-time Program Director (PD), and consisting of personnel drawn from

relevant line departments and market. The PMU is being supported by a team of consultants including

Environmental Safeguard Specialist. The PMU is the nodal agency for overall management of all program

activities and are responsible for: (i) project planning and budgeting; (ii) providing day-to-day assistance,

supervision and guidance for the project implementation units (PIUs) and their consultants; (iii) reviewing

subprojects to satisfy ADB’s due diligence requirements and approving subproject proposals submitted by PIUs

and line departments; (iv) bidding, evaluation and contract award; (v) managing and disbursing funds; (vi)

reviewing compliance with loan covenants, contract specifications, work plans and quality control; (vii)

consolidating and submitting progress reports, finance and accounting/audit reports, and matters requiring higher-

level decision, to the SLEC and ADB.

The State shall ensure that (i) specific divisions in the Project management units is staffed for financial

management; (ii) transparent procedures are established for financial transactions; (iii) the PMUs follow

government rules and procedures for all expense and revenue items including cash and for proper and accurate

maintenance of financial records; and (iv) a project website remains established to provide information on Project

implementation including procurement.

Project Implementation Units:

The Implementing Agency had already established two PIUs, one for each circuit (Eastern and Western) at

Rupnagar (Ropar) and Amritsar respectively for the implementation and monitoring of subprojects. It comprises

the personnel drawn from relevant line departments and outsourced, and each headed by a project manager and

supported by Community Development Officer (CDO) for effective implementation of the RF and ensures the

safeguard compliance provisions of the investment program. The PIUs are responsible for: (i) prioritizing and

preparing subproject proposals; (ii) providing day-to-day assistance, supervision and guidance to the design and

supervision consultants (DSC); (iii) conducting detailed assessments and surveys including public consultation

and input from stakeholders; (iv) preparing detailed designs, specifications, schedule of quantity, bidding

documents, and related documentation; (v) implementing civil works and related activities; (vi) reporting to

Page 34: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -5

PMU; (vii) preparing regular progress reports for the SLEC, the executing agency and ADB through PMU; (viii)

supervising construction, conducting quality control, approving progress payments to contractors; and (ix)

maintaining records and accounts on an up-to-date basis and making these available to ADB, its missions, or

auditors for inspection.

Asian Development Bank Government of India

Government of Punjab

State Level Empowered

Committee

Department of Tourism

Mission Director - Principal

PUNJAB HERITAGE & TOURISM

PROMOTION BOARD

PROJECT MANAGEMENT UNIT

Design &

Supervision

Consultants,

Amritsar

Project

Implementation

Unit,

Amritsar

Project

Implementation

Cell, State Forest

Department

Project

Implementation

Unit,

Ropar

Design &

Supervision

Consultants,

Ropar

Project Management & Design

Consultants

District Level Committees

Chairperson- Deputy Commissioners

Forest & Wildlife

Public Works

Local Government

Rural Development

Irrigation

Culture, Arts & Museum

Archaeological Survey

Northern Railways

Fisheries

Housing & Urban

LINE AGENCIES

Third Party Quality Audit

Consultants, Benefit Monitoring &

Evaluation Consultants,

External Monitoring & Evaluation

Consultant

EXECUTING AGENCY

POLICY ADVISORY & APPROVALS

IMPLEMENTING AGENCY

Project Management Flow Chart

Page 35: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -6

APPENDIX 6: GRIEVANCE REDRESSAL MECHANISMS

The structure suggested of Grievance Redress Committee (GRC) in RF at PIU is as follows. For all the IDIPT sub

projects, the affected person/aggrieved party can give their grievance verbally to Site Engineer or in written to the

Project Manager of PIU. Grievances of affected person will first be brought to the attention of the Site Engineer

PIU, who can resolve the issue at site level. If the matter is not solved within 7 days period at site, it will be

brought to the Grievance Redress Committee (GRC) constituted for the purpose in PIU. This GRC shall discuss

the issue in its monthly meeting and resolve the issues within one month of time after receiving the grievance. If

the matter is not resolved by GRC at PIU level within stipulated time, it shall be referred to GRC at PMU level by

Project Manager PIU. If the matter is still not addressed, the same may refer to Executive Committee / State Level

Empowered Committee (SLEC). The grievance redress process flow chart is shown in Figure.

In each PIU, there shall be one GRC, which will include mentioned members;

Project Manager (PIU), Chairperson

District Tourist Officer of Department of

Tourism, Govt. Of Punjab,

Community Development Officer of PIU,

Nominated representative of Deputy

Commissioner and

Nominated representative of Municipal

Commissioner.

The committee required to meet at least once

in every month. Agenda of meeting shall be

circulated to all the members and affected

persons/aggrieved party along with venue,

date and time; informed in written at least 7

days in advance of meeting. The matters

shall remain with GRC at PIU level for one

month and if grievance is not resolved

within this time period, the matter shall be

referred to GRC at PMU.

Grievance Redress Committee (GRC) at

PMU. The matters not resolved by the GRC

at PIU level within one month shall come under GRC at PMU. GRC at PMU will include:

Additional Project Director (APD),

Community Development Specialist, and

Environment Safeguards Specialist of PMU.

The Committee shall be headed by APD of PMU. This committee shall look at the matters, which are referred to

and not resolved by GRC at PIU level.

GRC at PMU shall discuss the issue and try to resolve it and inform the PIU accordingly. If the matter is not

resolved by the GRC at PMU level within one month of time, the aggrieved person/party can bring the matter to

GRC at PIU

Aggrieved

Person/Party

Minor

Grievances

GRC at PMU

Executive Committee / State Level

Empowered Committee

Grievances Addressed

Major

Grievances

PIU/NGO

(Project Manager)

Grievances

Addressed

Grievances Addressed

Grievances not addressed

Grievances not addressed

Grievances not addressed

Grievance Redress Mechanism Flow Chart

Page 36: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -6

The SLEC. The PIU shall keep records of all grievances received including contact details of complainant, date of

receiving the complaint, nature of grievance, agreed corrective actions and the date these were affected and final

outcome.

NECESSARY INSTRUCTIONS ISSUED FROM ADDITIONAL PROJECT DIRECTOR to PIUs

Page 37: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -6

Page 38: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -6

Page 39: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -6

Page 40: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -6

Page 41: Resettlement Planning Document...5. Amritsar is a district headquarters, which is located at an approximate distance of 250 Km from Chandigarh (the state capital). The city of Amritsar

Project Management Consultant for PHTPB, Punjab Appendix -6


Recommended