Date post: | 14-Dec-2015 |
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Views of ConflictTraditional view: a clash between
incompatible people, ideas, or interestsNew view: an opportunity for personal
growth
Ineffective CommunicationWhen different people work closely
together, communication breakdowns are inevitable
For a misunderstanding…For true disagreements…
Adversarial ManagementConflict can occur when managers view
employees and other managers with distrust and suspicion
Competition for Scarce ResourcesDownsizing and cost cutting can lead to
destructive competition for scarce resources
Resolving Conflict AssertivelyConflict is often uncomfortableNonassertive behavior ignores the problemAggressive behavior violates the rights of
others
How to Become More AssertiveYou can learn to express wants, dislikes and
feelings in a clear and direct manner without threatening or attacking others
Negotiating Styles VaryAvoidance style
Uncooperative/Nonassertive
Accommodating styleCooperative/Nonassertive
Win/lose style Uncooperative/Aggressive
Negotiating Styles VaryProblem-solving style
Assertive/CooperativeCompromising style
Moderately assertive/Moderately cooperative
Conflict Resolution ProcessStep 1: Decide whether you have a
misunderstanding or a true disagreement
Step 2: Define the problem and collect facts
Step 3: Clarify perceptions
Step 4: Generate options for mutual gain
Step 5: Implement options with integrity