RESPECT:RESPECT: THE SOURCE

OF OUR STRENGTH®

Facilitators:

FirstName LastNameDate

Location

A Legacy Business Cultures Custom Curriculum

Why focus on respect?Why focus on respect?

Because human beings are “open loop” systems

The Road to RespectThe Road to Respect

PG: iv

Respect: The Source of Our Respect: The Source of Our StrengthStrength®®

– Setting the Stage for Respect– Our Mind: Where it All Begins– Attitude: A Core Competency– Respect: Self Esteem– Implementation: Our Path

Forward

PG: v

Let’s get Let’s get started!started!

Unit I

Setting the Setting the StageStage

for Respectfor Respect

Icebreaker Icebreaker ActivityActivity

• Get up and find a Get up and find a person you do not person you do not know wellknow well

• Share your name, Share your name, where are you from where are you from and what you do for and what you do for DuPontDuPont

• Share one person who Share one person who has influenced your has influenced your beliefs on how you beliefs on how you [should] treat others[should] treat others

PG 1-1

““Respect” is…Respect” is…PG: 1-2

RespectRespect

≠≠ToleranceTolerance

PG: 1-3

HostilityHostility

ActiveActive----------

ActiveActive++++++++++

PassivePassive

AvoidanceAvoidance

RespectRespect

ToleranceTolerance

Engagement

The Road The Road to to

RespectRespect

PG: 1-3

““Respect” is…Respect” is…• an an active processactive process • of of non-judgmentallynon-judgmentally

engaging peopleengaging people• from from all backgroundsall backgrounds • to to increaseincrease mymy awarenessawareness

& & effectivenesseffectiveness • in a manner that in a manner that esteemsesteems

both both myselfmyself and and those those with whom I interact.with whom I interact.

PG: 1-3

10 Rules of Engagement10 Rules of Engagement

1. Maintain a respectful tone and volume when sharing my opinion.

2. Take the point of view of others.3. Value the many different sources

of knowledge that exist.4. Listen to the entire message

without interrupting or editorializing.

5. Seek ways to agree, connect and support.

PG: 1-4

10 Rules of Engagement 10 Rules of Engagement (cont.)(cont.)

6. Explain why I disagree when I do.7. Be honest with myself where I

need to grow or change.8. Avoid having to “be right”.9. Act in ways that build my group

members’ self-esteem.10.Be respectful of time when

sharing my thoughts and opinions.

PG: 1-4

Learning Learning JournalJournal

PG: LJ1

Unit II

The Mind: The Mind: Where It All Where It All

BeginsBegins

What does What does RESPECTRESPECT look & feel like?look & feel like?

PG: 2-1

Respect and the BrainRespect and the Brain

“Social fairness and respect help employees learn. When we show interest in others, support them and praise them genuinely, we ‘squirt’ a chemical mix of serotonin and oxytocin into their brains. These neurotransmitters encourage trust, open others’ minds to our ideas, and create desire to get to know us better and to help with whatever we need done.”

Ellen Weber, Ph.D.Director , MITA International Brain Based Center

Benefits of RespectBenefits of Respect• Higher job satisfaction• Improved physical and emotional health

of associates• Improved ability to attract, develop and

retain talented employees• Improved information flow and

organizational learning• Improved customer satisfaction• Higher organizational productivity,

profitability and resilience

PG: 2-1

What does What does DISRESPECTDISRESPECT

look & feel like?look & feel like?

11

PG: 2-1

Disrespect and the BrainDisrespect and the Brain

“If we diminish someone, we ‘squirt’ cortisol into their brain that shuts down the prefrontal cortex and closes it off to new ideas and their willingness to help us.”

Ellen Weber, Ph.D.Director , MITA International Brain Based Center

Consequences of Consequences of DisrespectDisrespect

• Low or no emotional engagement by employees

• Increased stress-related illnesses• Increased absenteeism & accidents• Above average employee turnover• Information hording (or hiding)• Lower client satisfaction and higher

customer “turn”• Below average organizational

productivity, profitability and resilience

The Anatomy of The Anatomy of RespectRespect

PerceiveConscious Conscious Receives Receives

(Search engine)(Search engine) Decisions &

Actions

AssociateAssociate

EvaluateEvaluate Creative Creative Subconscious Subconscious

(Anti-virus SW)(Anti-virus SW)

•Present “Truth And Reality”Present “Truth And Reality”

•Unbiased, Non-JudgmentalUnbiased, Non-Judgmental•Stores Your Attitudes, Habits, Knowledge & Stores Your Attitudes, Habits, Knowledge & BeliefsBeliefs

• Resolves Conflict

• Makes Sure You “Act Like You”

• Maintains Your Present Reality

EffectiveneEffectivenessss

Subconscious Subconscious (Hard drive)(Hard drive)

PG: 2-2

How it works – A look atAssociation and Evaluation

• Data is perceived.– “This is a _______”

• Data is associated and evaluated.– “The last time I ate a _________, I got really

sick!”

• A decision is made based on my evaluation.– “I am not going to eat this__________.”

PG: 2-2

Knowledge Knowledge vs.vs. Beliefs Beliefs

StereotypesStereotypes

• Standardized mental pictures that are held in common by members of a group.

• Represent oversimplified opinions.

• Reside in our subconscious and function as “truth” and “reality”.

PG: 2-3

PrejudgmenPrejudgmentsts

(Prejudice)(Prejudice)• Decisions or actions

made before (or without) full and sufficient examination.

• Negative or positive• May become habitual

PG: 2-3

PG: 2-3

Perceive valuable

Conscious Conscious ReceivesReceives

(Search engine)(Search engine)

Impaired Decisions &

Actions

Faulty Faulty AssociationAssociation

ssBiased Biased

EvaluationEvaluationss

•Stereotypes & PrejudgmentsStereotypes & Prejudgments• Prior experiences and expectations• Attitudes, Habits & Unsupported

Beliefs

IneffectiIneffectiveve

Subconscious Subconscious (Hard drive)(Hard drive)

Creative Creative Subconscious Subconscious

(Anti-virus SW)(Anti-virus SW)

• Resolves Conflict

• Rationalizes our biases and stereotypes

• Justifies our prejudices and disrespectful behaviors

How it works – A look atHow it works – A look atStereotypes and PrejudgmentsStereotypes and Prejudgments

• Data is perceived.– “That person was just rude to me!”

• Data is associated and evaluated.– “Every time I see that person they are rude.”– “The last time I saw someone like that they

were rude.”– “Come to think of it my _______ told me about

‘those people’. They must all be rude!”• A decision is made based on my evaluation.

– “She was rude to me because she is _______!”

PG: 2-3

The “The “Data Data ChallengeChallenge””

• Presume that your conflict is a learning opportunity in disguise.

• Seek out and consider other points of view.

• Give people the benefit of the doubt.

• Consider the source of your information.

• Challenge your assumptions• Look for points of

connection.

PG: 2-3

Learning Learning JournalJournal

PG: LJ1

Unit III

Attitude: A Attitude: A Key to Key to

Respectful Respectful WorkplacesWorkplaces

Warm-up Activity:Warm-up Activity:

Qualities of People You Respect

PG: 3-1

Ski

lls

Ski

lls

Know

ledge

Know

ledge

AttitudesAttitudes

HabitsHabits

Demonstrating RespectDemonstrating Respect

Requires the Right Attitudes to Support

Our Skills & Knowledge Base

PG: 3-1

What is an attitude?What is an attitude?

• A “habit” of thinking that controls your reactions

• Your “default” reaction or decision

• Is there a “right” attitude?

• Can my attitudes be changed?

PG: 3-2

The Power The Power of of

WORDS!WORDS!

PG: 3-3

PG: 3-3

Self-directed NeuroplasticitySelf-directed

Neuroplasticity“The brain changes as a function of where an individual focuses his or her attention. Every time I vent, I grow and link new brain cells for that purpose, and over time, I get better at it.

But you can focus your attention on positive behavior and grow those connections as well. The basal ganglia can be wired for positive or toxic behavior. It’s up to each individual to decide which will become more predominant.”

Ellen Weber, Ph.D.Director , MITA International Brain Based Center

Attitude Attitude formation formation

& & maintenamaintena

ncence

PG: 3-3

“I’m usually a great

listener!”

• Proud• Connect

ed• Respect

ful

Words at Words at workwork

• What are examples of how we can use words to promote respect?

• What are examples of how words can diminish respect?

PG: 3-3PG: 3-

4

Learning Learning JournalJournal

PG: LJ1

Unit IV

Respect: Respect: Self-Self-

EsteemEsteem

Self-esteem is…Self-esteem is…

• The degree that you like and respect yourself AND feel confident to deal with yourself, others and life’s challenges

• How warm, friendly and appreciative you feel toward yourself

PG: 4-1

PerceiveConscious Conscious Receives Receives (Judge) (Judge)

Decisions & Actions

AssociateAssociate

EvaluateEvaluate Creative Creative Subconscious Subconscious (Controller)(Controller)

•Present Truth And Reality

•Unbiased, Non-Judgmental•Stores Your Attitudes, Habits, Knowledge & Beliefs

• Resolves Conflict

• Makes Sure You “Act Like You”

• Maintains Your Present Reality

EffectivenessEffectiveness

Subconscious Subconscious (Robot)(Robot)

• How does healthy self-esteem help us at work?

• How does low self-esteem hinder our efforts at work?

Self-esteem at workSelf-esteem at workPG: 4-2

HealthyHealthy self-esteem self-esteem supports…supports…• Greater personal

accountability for outcomes

• Healthier relationships

• Greater receptivity to new ideas and approaches

• Greater empathy for others

• Higher level of comfort with people from different backgrounds

PG: 4-2

Low self-esteem damages Low self-esteem damages relationships and productivityrelationships and productivity

PG: 4-2

Low self-esteem often Low self-esteem often leads to:leads to:• Close-mindedness

• Withholding• Attention• Praise• Information

• Entering territorial boundaries

• Attacking others at the subconscious level

• Higher tendency to rationalize

PG: 4-2

Self-Esteem Self-Esteem SurveySurvey

PG: 4-3

Scoring the Self-Esteem Scoring the Self-Esteem SurveySurvey

• If your score was a “2” or “3” on any of the odd numbered statements, circle the number of the statement (1,3,5,7,…)

• If your score was a “0” or “1” on any of the even numbered statements, circle the number of the statement (2,4,6,8, …)

• Total your number of circled statements• The higher your circled total, the more in

alignment you are with high self-esteem thought patterns.

PG: 4-3

Seven Steps for Building Seven Steps for Building EsteemEsteem

1. Recognize that you are worthwhile and uniquely talented just the way you are

2. Get away from believing that you are in competition with others

3. Recognize that self-worth is innate. Your worth is not determined by your actions and decisions

4. Accept 100% accountability for your actions and decisions

PG: 4-5

Seven Steps for Building Seven Steps for Building EsteemEsteem(continued)(continued)

5. Recognize that mistakes are stepping stones to achievement

6. Recognize that life is a journey to be embraced one day at a time

7. Recognize that praise pays – even when things aren’t going well

PG: 4-5

• What can I start to do?

• What do I need to stop doing?

• What should I continue to do or do more of?

My Self-esteem Action PlanMy Self-esteem Action PlanPG: 4-6

1. Treat all associates as worthwhile, valuable, and unique …just the way they are.

2. Challenge peers and associates to be their personal best.

3. Communicate that self-worth is innate; it’s not determined by individual actions and decisions.

4. Hold each other 100% accountable for your choices and decisions.

5. Treat learning mistakes as stepping stones to achievement.

6. Recognize that our business success is a journey to be embraced one day at a time.

7. Remember that praise pays — especially when things aren’t going well.

Seven Steps for Building Seven Steps for Building Healthy Healthy

Group EsteemGroup Esteem

PG: 4-7

Learning Learning JournalJournal

PG: LJ1

Unit VIUnit VI

Implementation:Implementation:Our Path ForwardOur Path Forward

PG: 5-1

“People support what they help create.” – Edge Learning Institute

Developing our Code of CooperationDeveloping our Code of Cooperation

PG 5-2

Developing our Code of Cooperation

1. Small groups2. Brain storming3. Behaviorally

specific actions

4. Agree to do5. Agree to NOT

do6. Combine

results7. Seek

consensus

PG 5-2

SAMPLE CODE OF COOPERATIONSAMPLE CODE OF COOPERATION    

•We speak candidly, truthfully, and with kindness to our peersWe speak candidly, truthfully, and with kindness to our peers

•We use active listening skills and do not interrupt each otherWe use active listening skills and do not interrupt each other

•We are open and transparent and inclusive in our We are open and transparent and inclusive in our

communications with each other communications with each other 

•We share our knowledge, our opinions, and our perspectives We share our knowledge, our opinions, and our perspectives

with others with others 

•We find large and small reasons to compliment and praise each We find large and small reasons to compliment and praise each

other other 

•We give each other the benefit of the doubt and don’t jump to We give each other the benefit of the doubt and don’t jump to

premature conclusions premature conclusions 

•We greet each other with eye contact and a warm hello We greet each other with eye contact and a warm hello 

•We extend common courtesies to each other (Please, Thank We extend common courtesies to each other (Please, Thank

You, etc) You, etc) 

•We treat each other as equals regardless of roles or status We treat each other as equals regardless of roles or status 

•We are able to laugh at ourselves and bring humor to the We are able to laugh at ourselves and bring humor to the

workplace workplace 

•We provide honest and constructive feedback as a gift We provide honest and constructive feedback as a gift 

•We discourage negative talk that de-motivates othersWe discourage negative talk that de-motivates others

Learning Learning JournalJournal

PG: LJ1

““All meaningful and lasting change All meaningful and lasting change starts on the inside and works its way starts on the inside and works its way out.”out.”

Bob MoawadFounder, Edge Learning Institute

The journey starts todayThe journey starts today

PG: 5-5

Debriefing:Debriefing:

1. What were the most important take-aways for you today?

2. What is one thing that you will do to help DuPont demonstrate its RESPECT FOR PEOPLE?

PG: LJ

Thank You!Thank You!