Relation Identifier 0.1 Draft

Responsible Business - Integrity & Transparency

A Journey from Resistance to Engagement

Michaela Ahlberg Chief Ethics & Compliance Officer TeliaSonera

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

Kazakhstan Azerbaijan Georgia Moldova Uzbekistan Tajikistan Nepal Estonia Sweden0

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Voice and Accountability Political Stability and Absence of Violence/Terrorism Government Effectiveness Regulatory Quality Rule of Law Control of Corruption

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ore

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

Commitment to Responsible Business

• Anti-corruption

• Freedom of Expression

• Customer Privacy

• Occupational Health and Safety

• Sustainability in The Supply Chain

• Environmental Responsibility

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

• Designed to follow international standards for an effective, adequate and achievable compliance program.

• All focus areas report according to the Compliance framework to ensure consistency in policy implementation and follow-up.

• The Group E&C Office is responsible for driving the work - the line organisation is responsible for practical implementation and application.

Compliance Framework- a Structured Approach

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

Tone From the Top and Management Oversight

Group GRECGroup Executive management

Regional GRECRegional management

Country GRECCountry management

Implementation and roll-out

Follow-up and Compliance

GREC = GovernanceRiskEthics Compliance

TS BoardSustainability and Ethics Committee

Escalation and report

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

Third Party Management Steps: Compliance Perspective

Third party engagement

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

Three Basic Questions

Is it being applied in good faith

Does it work

Is the program

well designed

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

Integrated Compliance

Resistance

Acknowledgement

Engagedcompliance

Cooperation

Acceptance

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB

Training and Effective Communication

•New Code of Conduct

•New Policy Management

Training based on:

•Ethical dilemmas

•Ethical decision-making

•Leadership

OpenSustainabilityPresentation

Stockholm8 April, 2015

#TeliaSonera @TeliaSoneraAB