Responsible Microfinance is … 
 
2.  
•  The best product
Catherine Duggan
2.  
 
2.  
What does “lowest price” mean? 3.  We are not all angels
4.  
2.  
What does “lowest price” mean? 3.  We are not all angels
4.  
Unless …..
Partnerships
6.  Privacy of Client Data
SMART Campaign:
Partnerships
India  "  8 products 
Uses
 2.  
2.  Helping them borrow for all uses
3.  Helping them build savings over the long term
4.  
Savings of any value at any time with ready access
•  Tiny loans quickly, when needed and repaid in small, possibly
irregular installments
•  Insurance products
financial management.
 2.  
iv.  
3.  Disciplined Financial Management 
7.  Path to Lower Institutional Risk 
 3.  
iv.  
iv.  
 
•  
If you want to help the lives of the poor, let
us capture savings
inclusive financial system, let us capture
savings
•  If you want lower interest rates, let us capture savings.
 3.  
 4.  
iv.  
3.  Appropriate Collections Practices 
4.  Ethical Staff Behavior 
6.  Privacy of Client Data 
SMART Campaign 
Transparency is good
 Desired Return on
0(.8)&65'$ 7/)) 4()9
Why? 
to attract attention
Concerns Reputational Risk