6
Restaurant Case Study Improving Service & Performance
Restaurant Case StudyImproving Service & Performance
BackgroundFor a local restaurant business owner, controllingtheir operations remotely had always proved to be achallenge. They had employed a manager to rundaily operations, but accurate and timely reportingwas a challenge with the owner receiving excelreports for limited information.
In addition they did not employee a trained financeperson to manage their accounts or VAT
To improve his operations profitability, service, cashcontrols and reporting, he contacted Simply Solvedto propose a solution.
Service Operations
15 Deliveries Per Day
20 Staff
1 Kitchen, 1 Beverage & 1 Shisha Counter
No Daily Reporting
500 Customers Per Day
Cash & Credit Sales
50 menu items
20 Tables
The ProblemThe owner had several objectives and wanted toimprove the business’s profitability, improve serviceand reduce the number of people handling cash aswell as improve the quality of his reporting. He didnot believe increasing headcount was sustainable, ithelped address some issues but reduced the businessprofitability greatly with additional revenue benefits.Following a review and site visit, we identified somekey issues:
• Limited controls on food pricing & discounts• Customer orders sent to kitchen by written paper
or radio took time and could be inaccurate missingdetails
• Point of Sale system was just used for paymentcollection
• It also did not comply to UAE accounting & Tax andhad poor reporting features
• Cash was handled by several people anduncontrolled
Cash Management
Issues
Late & Weak Detailed Reports
Discounting & Price Issues
Slow Order Delivery & Customer
Complaints
The SolutionWe addressed all his key issues with required changes to processes and implementing IT solution with workflow management that could control:
q Sales Customer experience from entering the restaurant, table management, order taking, dispatch to kitchen, service delivery to payment.
q OperationsOrdering supplies, inventory management, accounting and VAT
q ReportingDetailed real time reporting to report on revenue, cost, stock scheduling, service delivery, waiter performance etc
q Accounting & VATCost effective outsourced accounting & VAT
Waiter greets customer
Waiter seats customer at table
Waiter takes order on tablet
Order is sent to department
Order seen on screen with
details
Order is prepared and notification
when ready
Order collected & delivered to
customer
Once customer completes their
visit, order closed
Payment collected and
details recorded in accounting
Reporting
Sales
Accounting
Inventory
Purchasing
The ResultBy focusing on workflow automation and setting upcontrols into simple process supported by a completesolution, we able to significantly improve thecustomer experience, reduce costs and provide therich real-time reporting to operate the restaurant.
Our solution and model is modular and transferrableto any restaurant format to help you manage businessmore effectively, making it an asset running yourbusiness.
Our solution is UAE FTA compliant, fully configurableand can be implemented in days.
200% reduction in
reporting timescales
35% reduction in order delivery
times
Benefits
20% reduction in waiter staffing
costs
52%reduction in cost of managing
VAT
20% reduction
in purchasing
costs
www.simplysolved.aeOffice M13, Al MakateebBuilding Al Quoz 3, Sheikh Zayed Road, Dubai, United Arab Emirates,
[email protected]+971 43445338
Simply solved
✆
This case study is based a real engagement, the client has chosen to remain anonymous. Quantified benefits werecalculated with data provided by client and have been provided for illustration purposes. Benefits to your business willvary subject to project baseline and actual implementation.
