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2012 Restaurant Support Center – Tyco Integrated Security Team
2012
Restaurant Support Center –Tyco Integrated Security Team
Restaurant Support CenterTyco Integrated Security Support Team
National Accounts Service Number 1-800-428-7124
Brooke Paul
Tyco Integrated Security
On-Site
Project Coordinator
O) 407-245-5581
Fax 407-245-5788
Email address:
Hulda Capellan
Tyco Integrated Security
On- Site
Project Planner
O) 407-245-4654
Fax 407-245-5788
Email address:
Jim Bond
Tyco Integrated Security
National Account
Manager
O) 813-806-7007
Email address:
Tyco Integrated Security On-Site Project Planning Team
Will assist you with the following :
Updates Emergency Call Lists
Provides Mastercodes – General Manager Only
Provides Personal Identification Codes – PIC Words
Provides Duress Code Education
Provides Programming Sheets for User Codes
Provides New Install Information for restaurant openings
Provides restaurant managers with direction on false alarm prevention
Assists with Telco Line Faults & Communication Errors
DunnWell
Kevin Alsip
Dunwell Darden Account Manager
866-774-1100 *1133
Email: [email protected]
Located in Durham, NC
DunnWell provides service to the following:
Sprinkler Systems - Water flow & Gate valves / ANSUL & Hood Systems / Fire Extinguishers / Emergency Lighting
HVAC Company
HVAC Company
For Duct Detectors Installation & Service
Contact your local approved vendor
or
Contact the RSC Facilities Department
at 407-245-5700
Emergency Call List Update
*Required Information:*Concept: _________________________ *Restaurant #: ________________________*City and State: ____________________ *Personal ID Word: ____________________
Please list each Manager’s name and telephone number in the order in which they should be called.
Your cell and home (if applicable) phone numbers are required.
NAME, AREA CODE, and PHONE NUMBER
1. ____________________________________________________________________
C) __________________________________ H) _____________________________
2. ____________________________________________________________________
C)___________________________________ H) _____________________________
3. ____________________________________________________________________
C) ___________________________________ H) _____________________________
4. ____________________________________________________________________
C) ___________________________________ H) _____________________________
5. Corporate Security 407-245-4533 *required to be last on call list
In the event a manager is not available, and police or fire personnel request a key-holder, Tyco Integrated
Security will contact the Darden Corporate Security Monitoring Center. In turn, the Director of Operations
and/or SVP may be contacted.
Please update this information whenever a management team change occurs, and fax to the Tyco
Integrated Security National Accounts Data Department at FAX #: 888-303-4395. The call list will be
updated within 24-Hours. If you have any questions about this form or process, please call your
Tyco Integrated Security On-Site Project Coordinator, Brooke Paul 407-245-5581. Thank you.
Need Immediate Tyco Integrated Security Service?See The Following Instructions:
In order to place a service call you will need:Step #1:
You will need a “pass code” or “Personal Identification Code”, also known as a
“PIC Code”. Ask your General Manager.
Step #2:
Call 1-800-428-7124. You will be given 2 options:
Option #1 Press if you have had an alarm activation.
Option #2 Press for the SERVICE DEPARTMENT.
Listen to the voice menu.
Press “1” if you want help over the telephone with your system, or
to create a NEW Service Request.
They will issue you a Service Request Number.
Be sure to write it down in your log.
If the Service Department has not shown up within 24 hours, please call the
Tyco Integrated Security Customer Service Representative at the Darden RSC Corp
Security Department at 407-245-5581. Have your Service Request Number ready.
Burglar Alarm Test Instructions
All restaurants are required to conduct a quarterly test of their burglar alarmsystem to ensure perfect working order during an emergency. If your burglaralarm vendor is not Tyco Integrated Security, please contact them for testingprocedures.
Option #1 – Work Order
You can place a work order to have your burglar alarm system tested at theNational Accounts Customer Service # 1-800-428-7124. This option isrequired once per year. This will be a chargeable work order with yourNational Account Rate of $87.00 for the first hour and $21.70 every 15minutes there after. When placing the work order ask for the firstappointment of the date you are requesting. Please retain a copy of theService Ticket for auditing purposes.
Option #2 – Test Instructions
The following slides are instructions how to test your system. On page 4 ofthis document you will find a Test Log to document each time you test yoursystem. If you have any questions please call your Tyco Integrated SecurityOn-Site Project PlanningTeam, Brooke Paul at 407-245-5581 orHulda Capellan at 407-245-4654.
Option #2 - Testing your Burglar Alarm System
Step #1: BEFORE OPENING OR ENTERING RESTAURANT
Call Tyco Integrated Security at 1-800-428-7124 to place the burglar alarm system on test – you will need your Personal Identification Code. If you do not have your PIC Word please contact your RSC On-Site Project Planning Team Brooke Paul at 407-245-5581 or Hulda Capellan at 407-245-4654.
Note: The system may sound for a few minutes and then time out while testingdevices.
Step #2: Enter restaurant (DO NOT DISARM SYSTEM) –Activate all devices
All Perimeter Doors & Office Door (if it has a contact alarm)
All Motion Sensors
All Hold Up / Panic Devices (see comments below)*
Interior Roof Hatch
Safe Contact
NOTE: Not all restaurants have hold up / panic alarms that can be tested by a manager. If your restaurant hold up / panicalarms must be reset with a key then you must place a work order to have your system tested. The Tyco IntegratedSecurity Technician can test the entire alarm system at that time.
Option #2 - Testing your Burglar Alarm System – Continued
Step #3: Make sure that all devices have been restored i.e. doors closed, hold up devices reset.
Step #4: Call Tyco Integrated Security 1-800-428-7124 to see if they received all of the signals that you tested. If there is a discrepancy, place a work order to have the device(s) repaired.
Note: Some systems will have a point to point list of devices. The signals that Tyco Integrated Security receives will be individual signals per device tested. Some systems will not have a point to point list of devices. The signals that Tyco Integrated Security receives will have all of your doors, motions, and hold ups on one signal for each set of devices.
Example: If you have 7 doors that are on zone #5 then Tyco Integrated Security should receive 7 zone #5 signals, etc.
Step #5: While still on the phone with Tyco Integrated Security make sure that all devices have restored, you may then disarm the system, and then remove system from test.
QUARTERLY TEST LOG
Month Date Manager Findings / Work Order Placed?
TESTING IS NOW COMPLETE
Examples of Tyco Integrated Security Burglar Alarm Devices that you will test…
Door Contact
Hold Up Button -
Cooler, Freezer,
Beer Cooler
Motion
Detectors,
Note: Some
Location
includes 360
Motion
Detector
Hold Up
Button –
underneath
Manager’s
desk
Safe Contact
Roof Hatch
Contact
Tyco Integrated Security
