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Retail Futurists Forecast 2015 Holiday Trends Find out more insights for the upcoming holiday season through the IBM Digital Analytics Benchmark Hub: http://ibm.co/1pTGe8z “ I see more buying online and picking up in-store, as well as more Internet sales with better shipping experiences.” - Shep Hyken @Hyken “Our job is to find ways to get the consumer to the product they want, at a value they expect as quickly as possible.” - Bryan Eisenberg @thegrok “ Retail leaders should combine data from across their tools for a more complete customer view.” - Amber Armstrong @ambarmstrong “ Marketers need to find ways to be more personal and express appreciation.” - Terry Duperon @RetailProSales “ Would the speed of check out drive more customers to the store versus online for shopping?” - Cheryl Berklich @Cheryl_Berklich “ It's important to connect customer social actions to other marketing channels like email, Web, mobile. Can't keep these digital channels in silos!” - Mary Featherstone @MFeatherstone #NewWayToEngage “ Create a seamless user experience and customer satisfaction while providing 100% secure transactions.” - John Furrier @furrier "Black Friday and Cyber Monday will continue to be big days, but retailers will create incentives to drive holiday commerce throughout Q4." - Tessa Horehled @tessa
