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Dispensing prescription drugs and medicines is a key focus for Community Pharmacies and accounts for almost three-quarters of their business.
General retail (such as toiletries, perfumes, cosmetics and gift lines) form the next largest product segment, followed by non-prescription medications (such as mild pain relievers; cold and flu remedies; first-aid supplies) and health products (such as vitamin and mineral supplements).
> A medium sized sector with higher than expected turnover – one-third of pharmacies turnover more than $2 million a year.
> There are almost 400 approved Community Pharmacies in SA, employing more than 4,400 people.
> There are high numbers of management (pharmacists) and sales positions, with low levels of support staff.
> This workforce has a more mature age profile and is the second most female dominated retail sector.
Community Pharmacies are an important part of Australia’s health care system and many customers visit a pharmacy to seek advice on health issues and treatments. Specific legislation applies to how (and by whom) this advice can be delivered – and also to the sale of certain medication.
Therefore sales assistants working in pharmacies usually require specific training to serve customers in anything other than general retail sales.
CommuniTy PhArmACy SeCTor overview
3
Become a Pharmacy Assistant. Call the Guild to find out more information on Guild Training Services.
The Pharmacy Guild of Australia (SA) Branch Telephone (08) 8304 8388 www.pharmacytrainingsa.com.au
GuildTraining Services
Guild Training provides nationally recognised training to pharmacy assistants, and individuals wanting to enter
into the industry for a fulfilling career as a pharmacy assistant. Guild Training is committed to providing up to date training, from entry level pharmacy assistants
through to retail managers a training option is available. Courses are developed and implemented by qualified,
industry professionals who keep abreast of current pharmacy related issues. As Guild Training is preferred by employers and pharmacists industry-wide we also
facilitate a Professional Development program for Pharmacists, Retail Managers and other
Health Industry Professionals.
A tradition of excellence . . .
4
ChArACTeriSTiCSCommuniTy PhArmACy
SeCTorreTAil SeCTor AverAGe
Total number of businesses 540 961
% of businesses with turnover: < $200K, $200K + 33%, 67% 48%, 52%
number of employees 4469 5885
employees in management roles 1307 people = 29% 1149 people = 20%
employees in technical and trade roles 340 people = 8% 577 people =10%
employees in sales roles 2459 people = 55% 2464 people = 42%
employees in support roles 362 people = 8% 1695 people = 28%
Average no. of employees per business* 8 6
ratio of male to female employees 17% male / 83% female 43% male /57% female
Age profile breakdown: < 19yrs, 20–39yrs, 40+yrs 8%, 49%, 43% 21%, 42%, 37%
CommuniTy PhArmACy SA STATiSTiCAl SnAPShoT
* This average is representative of all businesses within this sector. A sector with a large number of micro businesses may distort the average.The statistical data used in this publication has been derived from information provided by the Australian Bureau of Statistics which includes: C- Data online 2006 Census collated by State/Territory (STe) and industry of employment (AnZSiC06) (inD06P) & Catalogue no. 8165.0 – Counts of Australian Businesses, including entries and exits, Jun 2003 to Jun 2007.
5
whAT JoBS Are AvAilABle?
> Pharmacy assistant
> Dispensary assistant
> visual merchandiser
> Trainee buyer
> Dispensary technician
> Supervisor
> manager
large chain pharmacies also have managerial and executive roles in accounts and finance; supply chain; purchasing; merchandising; marketing; human resources; and business development.
6
where Do i STArT? > Casual and weekend work
is usually available in Community Pharmacy.
> The ‘introduction to Pharmacy’ course through the Pharmacy Guild of Australia will help.
> Ask about a school based Traineeship in Community Pharmacy.
> A Certificate ii in Community Pharmacy (no prerequisites required) will give you an advantage.
7
QuAliTieS To GeT A JoB?
> Team player
> excellent personal presentation
> excellent communication skills
> Good writing skills
> Ability to work under pressure
> Flexibility to deal with unexpected situations
> Keen to learn new skills and about products
> Tact and confidentiality
> Ability to understand regulations and work within rules
> Caring and compassionate
> Attention to detail
> A second language could be an advantage
Would you loveworking at Priceline?Australia’s fastest growing health and beauty brand, is looking for passionate men and women to join our team in all kinds of exciting roles from top fl oor to the shop fl oor.
If you’d love to start a career at Priceline, take the fi rst step by visiting the career page on our website www.priceline.com.au
1980
07
Would you lo ve w orking at
Price line?
8
QuAliTieS To GeT A JoB
> Team player
> excellent personal presentation
> Good writing skills
> Ability to work under pressure
> excellent communication skills
> Flexibility to deal with unexpected situations
> Keen to learn new skills and about products
> Tact and confidentiality
> Ability to understand regulations and work within rules
> Caring and compassionate
> Attention to detail
> A second language could be an advantage
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Name: Chris Jansse Age: 45
Place of Work: Carrig Chemists Role: Dispensary technician
Qualifi cations: Certifi cate iii in Dispensary, Certifi cates iii and iv in Community
Pharmacy, Certifi cate iv in Frontline management and years 1 to 6 PSA
Counter Connection
Benefi ts: Since starting as a pharmacy assistant i’ve been provided with many
opportunities to further my career whilst i worked in an environment which i
love. i have always found building customer relationships and helping people
very rewarding! with the opportunity to develop my career i trained to become
a Dispensary Assistant and then Dispensary Technician. whilst working in
these roles over the next seven years i achieved a succession of qualifi cations
which rewarded me with my current dual roles as Shop manager at the Arndale
Pharmacy and a newly created position of Group retail Consultant across
six pharmacies. Being able to maximise my passion for study and business
management in my employment is the ultimate satisfaction. i am relishing my
current experiences and looking forward to new ones.
Estimated salary range for this job role: $45K–$70K
INDUSTRY SNAP SHOT
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TASKS & worKinG ConDiTionSwhile excellent customer service is a priority, sales assistant tasks may include merchandising; ordering or receiving stock; housekeeping; arranging store promotions; providing administrative support or making deliveries. Dispensary assistants also accept and refer prescriptions to the pharmacist.
with training and some pharmacy experience, staff can become dispensary technicians – assisting the pharmacist by selecting stock, attaching labels and filling weekly dosage containers for customers.
All pharmacy staff need a tactful, respectful, caring manner and must work within the bounds of legislation when providing advice to customers or selling certain medications.
11
CH
P001
4
PO Box 405Hindmarsh SA 5007
P (08) 8340 3111 F (08) 8340 0002E [email protected]
At Chemplus, it’s our people that make
the difference...
Have you considered a career with National Pharmacies?
www.nationalpharmacies
.com.au
For exciting career opportunities, visit the ‘Careers’ section of our website
MelindaParentCreative4661
12SA Retail Careers Atlas 2010 > 49
Retail is Everywhere | Sectors
EXECUTIVE
PROCURE PRESENT SUPPORT SELL DISTRIBUTE MANAGE
Usually requires the Graduate Certi�cate or higher quali�cation in addition tosigni�cant industry experience
CEO • Regional /Area Manager • Business Owner • State Manager • National Manager • CEO • Regional/Area Manager • Business Owner
Usually requires a level of skill equal to a Diploma and at least5 years experience
Usually a skill level equal to aCerti�cate III or IV quali�cation or at least 3 years experience
Usually a skill level equal to completion of at least Year 10,Certi�cate I or II quali�cation
ENTRY LEVEL
SUPERVISORY
MANAGEMENT Senior BuyerPurchase Manager
Merchandise Manager
BuyerAssistant BuyerTrainee Buyer
Sales Assistant Store Person
Re-�ller
Visual MerchandiserMarketing Manager
Display Manager Head Merchandiser
Visual MerchandiserDisplay Designer
Shop FitterMerchandiser
Night Fill ReplenishmentHousekeeping
Apprentice Shop Fitter
Accountant / Financial ManagerWeb Sales / IT Manager
Loss Prevention ManagerProduct Specialist
Lawyer
Store Maintenance O�cerCredit & Loan O�cer
Loss Prevention SupervisorIT Support Technician
ClerkCustomer Service
Cleaner Loss Prevention O�cer
Marketing ManagerPromotions ManagerAdvertising Manager
Assistant Sales ManagerFloor ManagerTeam Leader
Department Manager
Sales AssistantSales Representative
Logistics ManagerSupply Chain ManagerWarehouse ManagerOperations Manager
Distribution ManagerStoreperson
Despatch Coordinator
Warehouse AttendantForklift OperatorDelivery Driver
Store ManagerHR Manager
Operations ManagerTraining Manager
OHS Supervisor Sta� SupervisorRoster Manager
Training Manager
Some retail jobs involve working
across multiple occupations and
streams. For example the manager of
a small shoe store can be the buyer,
visual merchandiser, sales assistant,
cleaner and staff supervisor.
13
whAT TrAininG iS AvAilABle?Certifi cate ii in Community Pharmacy
Certifi cate iii in Community Pharmacy
Certifi cate iv in Community Pharmacy
Diploma of retail management
Diploma of visual merchandising
These qualifi cations can either be completed via a Traineeship in retail, a Traineeship in Community Pharmacy or through a nationally accredited training course.
There are a number of other Certifi cates, Diplomas and Advanced Diplomas available in other speciality fi elds such as advertising and marketing.
relATeD SeCTorSSpecialty retailing eg. Cosmetics & Beauty, First Aid Supplies
SA Retail Careers Atlas 2010 > 49
Retail is Everywhere | Sectors
EXECUTIVE
PROCURE PRESENT SUPPORT SELL DISTRIBUTE MANAGE
Usually requires the Graduate Certi�cate or higher quali�cation in addition tosigni�cant industry experience
CEO • Regional /Area Manager • Business Owner • State Manager • National Manager • CEO • Regional/Area Manager • Business Owner
Usually requires a level of skill equal to a Diploma and at least5 years experience
Usually a skill level equal to aCerti�cate III or IV quali�cation or at least 3 years experience
Usually a skill level equal to completion of at least Year 10,Certi�cate I or II quali�cation
ENTRY LEVEL
SUPERVISORY
MANAGEMENT Senior BuyerPurchase Manager
Merchandise Manager
BuyerAssistant BuyerTrainee Buyer
Sales Assistant Store Person
Re-�ller
Visual MerchandiserMarketing Manager
Display Manager Head Merchandiser
Visual MerchandiserDisplay Designer
Shop FitterMerchandiser
Night Fill ReplenishmentHousekeeping
Apprentice Shop Fitter
Accountant / Financial ManagerWeb Sales / IT Manager
Loss Prevention ManagerProduct Specialist
Lawyer
Store Maintenance O�cerCredit & Loan O�cer
Loss Prevention SupervisorIT Support Technician
ClerkCustomer Service
Cleaner Loss Prevention O�cer
Marketing ManagerPromotions ManagerAdvertising Manager
Assistant Sales ManagerFloor ManagerTeam Leader
Department Manager
Sales AssistantSales Representative
Logistics ManagerSupply Chain ManagerWarehouse ManagerOperations Manager
Distribution ManagerStoreperson
Despatch Coordinator
Warehouse AttendantForklift OperatorDelivery Driver
Store ManagerHR Manager
Operations ManagerTraining Manager
OHS Supervisor Sta� SupervisorRoster Manager
Training Manager
Some retail jobs involve working
across multiple occupations and
streams. For example the manager of
a small shoe store can be the buyer,
visual merchandiser, sales assistant,
cleaner and staff supervisor.
14
emPloyerSAmcal
Chemist King
Chemist warehouse
Chemplus
Chemworld
Guardian
my Chemist
national Pharmacies
Priceline
Terry white
CAreer inFormATionwww.employment.sa.gov.au/employ
www.aatinfo.com.au
www.myfuture.edu.au
www.jobguide.dest.gov.au
www.guild.org.au (Pharmacy Guild of Australia)
®
Proudly produced by Service Skills SA
Ph: (08) 8362 6255 www.serviceskillssa.com.au
To find out more about retail careers visit: www.retailexecutive.com.au
15
SeCTor SPonSorS CommerCiAl PArTner
reTAil eXeCuTive PArTnerS
This publication has been produced as an outcome of the retail executive master Plan Project which is being proudly facilitated by Service Skills SA and part funded by the South Australian Government through the Department of Further education, employment, Science & Technology.
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