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Retail Loss Prevention

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New thinking for Retail Security and Loss Prevention
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Webcast: New thinking for Retail Security & Loss Prevention Sponsored by:
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Page 1: Retail Loss Prevention

Webcast:New thinking for Retail Security

& Loss Prevention

Sponsored by:

Page 2: Retail Loss Prevention

Tips for the Webcast

F5 key will refresh presentation10-minute Q&A session with our speakers at end of programQuestions may be submitted at any timeWebinar will be archived for one year at same link you used to attend today

Geoff Kohl, EditorSecurityInfoWatch.com

Webcast: New Thinking for Retail Security & Loss Prevention

Page 3: Retail Loss Prevention

Curt BailliePresident, Security Consulting Strategies, LLC

Speakers

Paul StoneVP of Asset Protection & Risk Management, Best Buy Corporation

.

Curtis Baillie's professional experience spans more than 30 years and includes law enforcement and security management operations. His experience includes all phases of security and loss prevention, including: crisis management, audit, risk management, investigations, risk assessment and physical security operations for supermarkets, retailers, manufacturing and distribution facilities, and corporate facilities.

Paul Stone is Vice President of Asset Protection and Risk Management for Best Buy Company, Inc. He has been with Best Buy for 17 years and his current responsibilities are overseeing the global Asset Protection program which includes field auditing, investigations and Company shrink results. He is also responsible for the global risk management program which includes workers compensation programs and the purchasing of insurance.

Paul JonesGlobal director of retail partnershipseBay Inc., former VP of Asset Protection for RILA

Paul Jones, the former vice president of asset protection at the Retail Industry Leaders Association (RILA), is eBay’s global director of retail partnerships. Jones works with eBay's team of more than 2000 Trust and Safety professionals to bolster eBay's ongoing efforts to prevent the sale of stolen goods through vigilance and strategic partnerships with law enforcement and retailers.

Webcast: New Thinking for Retail Security & Loss Prevention

Mark S. ProvinsalExecutive Vice President, Strategic Marketing and ProductsDedicated Micros, Inc.

Mr. Provinsal brings over ten years expertise in marketing management and product applications in security. He previously served as the Director of Professional Services at IPIX Corporation, where his team provided a surveillance system for the 2005 Presidential Inauguration, and he held the position of Director of Marketing and Product Development at IPIX prior to that.

Presenting Sponsor:

Page 4: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Current Trends for Leaders

• Reduced staffing and/or elimination of staff

• Reduced capital and expense funds for AP/LP

• Leaders being asked to take on additional teams/responsibilities (i.e. crisis management)

• Leaders are getting involved in the tactical/technical areas of AP/LP (i.e. doing investigations again)

• Need to find ways to keep teams engaged in the AP/LP work

Page 5: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Current Trends for Leaders (continued)

• Need to understand how the program is changing in particular circumstances (i.e. store closings)

• Increased need to network internally and externally to keep the strategies of AP/LP in the minds of store employees

• Need to remain calm and have fun with the AP/LP work

Page 6: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Discussion topic: Fighting fires

• With reduced staff and more duties, how does the LP leader/retail security director keep from consuming all of his/her time “fighting fires”?

Page 7: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Discussion topic: ROI and tight budgets

• With retail security/LP budgets staying the same or shrinking, how can leaders find the funds for equipment/technology installations to benefit their investigations and security/LP services?

• How can video be used beyond simple surveillance?

• How can LP’s exception reporting systems become a business tool for store managers beyond shrink?

Page 8: Retail Loss Prevention

80%

23%

6%

Organized Retail Crime

Increase

Decrease

No Change

RILA Current Crime Trends Survey

78%

16%

6%

Internal Theft

Increase

Decrease

No Change

Page 9: Retail Loss Prevention

43%

22%

35%

Workplace Violence/Threats

Increase

Decrease

No Change

84%

8%

8%

Theft/Amateur Shoplifting

Increase

Decrease

No Change

RILA Current Crime Trends Survey

Page 10: Retail Loss Prevention

61%23%

16%

Robbery

Increase

Decrease

No Change

53%

23%

24%

Burglary

Increase

Decrease

No Change

RILA Current Crime Trends Survey

Page 11: Retail Loss Prevention

76%

6%

18%

Fraud

Increase

Decrease

No Change

RILA Current Crime Trends Survey

Page 12: Retail Loss Prevention

48%

52%

Have you seen an increase/decrease in shrink?

Increase

Decrease

RILA Current Crime Trends Survey

Page 13: Retail Loss Prevention

28%

43%

29%

Have you increased/decreased loss prevention resource staff?

Increased

Decrease

No Change

RILA Current Crime Trends Survey

Page 14: Retail Loss Prevention

46%

54%

Have crimes involving weapons increased?

Yes

No

RILA Current Crime Trends Survey

Page 15: Retail Loss Prevention

46%

54%

Have loss prevention/security staffing models changed due to the

economics pressures?

Yes

No

RILA Current Crime Trends Survey

Page 16: Retail Loss Prevention

6%

72%

22%

With the economic pressures, is associate floor coverage increasing/decreasing?

Increasing

Decreasing

No Change

RILA Current Crime Trends Survey

Page 17: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Discussion topic: Organized retail crime (ORC)

• Is it overhyped?

• What can LP departments do to combat ORC and what are they doing?

Page 18: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Discussion topic: Undercover vs. Visible

• How visible should loss prevention agents be?

• Is the day of undercover LP coming to an end?

• How visible should anti-theft and other security technologies (e.g., cameras) be?

Page 19: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Discussion topic: Catching shoplifters

• Can you catch your way out of shrink?

• Other end of the spectrum: Non-apprehension policies…do they work?

Page 20: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Discussion topic: Management & strategy

• With reductions in LP oversight/management due to economy, and simultaneous increases in crime, what are the dangers you face from the possibility of less-supervised LP agents?

Page 21: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Litigation Avoidance

THE BEST WAY TO AVOID A LAWSUIT ISTO KEEP IT FROM BEING FILED.

THE BEST WAY TO ENCOURAGE A LAWSUITIS TO PRETEND NO WRONG OCCURRED

AND/OR TRY TO COVER IT UP!

Credit - Chuck Sennewald CPP, CSC & John Christman CPP.

Page 22: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Keys to Litigation Avoidance

Never:make a “bad” or questionable stopmake a false arrestuse physical forceinjure a customerassault a customerimproperly search a customerfail to investigate a suspect’s protestations of innocence

Credit to Shoplifting – Managing the Problem (ASIS -2006). Chuck Sennewald CPP, CSC and John Christman CPP.

Page 23: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Keys to Litigation Avoidance

Never:fail to documentfail to admit errors in dealing with shopliftersfail to apologize when in the wrong

Credit to Shoplifting – Managing the Problem (ASIS -2006). Chuck Sennewald CPP, CSC and John Christman CPP.

Page 24: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Litigation Costs

• Defending a lawsuit . . . $50,000 +• Judgment. . . . . . . . . . . . $100,000 +• Punitive damages . . . . . Blank check (not covered by insurance)• Settling out of court (stop the bleeding)• Loss of employment• Loss of credibility• Many law suits could be avoided if the retailer admitted wrong doing and apologized

Page 25: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Video surveillance trends in retail loss prevention

• Public view monitor usages changing

• Bandwidth management (e.g., link from store to corporate)

• Integration with PoS systems

Page 26: Retail Loss Prevention

Webcast: New Thinking for Retail Security & Loss Prevention

Video surveillance trends in retail loss prevention

• Camera trends and camera locations expanding

• Standardization of procurement & centralized management of systems

Page 27: Retail Loss Prevention

Questions?

Please submit questions to our speakers.

Webcast: New Thinking for Retail Security & Loss Prevention

Page 28: Retail Loss Prevention

Thank You for attending.

Webinar will be archived online -www.securityinfowatch.com/webinars

Attendees will be notified via email once the webinar is archived.

Webcast: New Thinking for Retail Security & Loss Prevention


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