Retail POS/mPOS Software MarketAn IHL Retail Executive Advisory Program Research Study
AuthorsJerry SheldonLee HolmanKelly Sayre Greg Buzek
October, 2018
CONTENTS
3
4
7
15
19
27
43
48
Copyright 2018 IHL Group – All Rights Reserved 3
Executive Overview
Copyright 2018 IHL Group – All Rights Reserved 4
Introduction
Copyright 2018 IHL Group – All Rights Reserved 5
Key Definitions
➢
o
o
o
o
➢
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 6
Key Definitions, cont.
➢
o
o
o
➢
o
o
o
o
➢
o
BUSINESS MARKETINGPRESENTATION SLIDES
Copyright 2018 IHL Group – All Rights Reserved 8
Retail POS Software Spend - Worldwide
Copyright 2018 IHL Group – All Rights Reserved 9
Retail POS Software Spend - Worldwide
Copyright 2018 IHL Group – All Rights Reserved 10
Retail POS Software Spend - NA
Copyright 2018 IHL Group – All Rights Reserved 11
Worldwide Retail POS SW & SaaS Rankings
Vendor Total
SW/SaaS
($USD)
Oracle $553m
NCR $407m
TGCS $295m
GK Software $114m
Diebold Nixdorf $97m
PCMS Datafit $82m
Fujitsu $58m
Aptos $58m
Cegid Group $34m
Revention $33m
Gilbarco $29m
Extenda $26m
Partech $24m
SAP $24m
Veras Retail $20m
Copyright 2018 IHL Group – All Rights Reserved 12
Retail mPOS Software Spend - Worldwide
Copyright 2018 IHL Group – All Rights Reserved 13
Retail mPOS Software Spend - NA
Copyright 2018 IHL Group – All Rights Reserved 14
NA Retail mPOS SW & SaaS Rankings
Vendor Total
SW/SaaS
($USD)
Square $90.6m
First Data $29.9m
Aptos $19.1m
Paypal $18.2m
Ingenico $17.9m
NCR $17.8m
Intuit $17.5m
Revel Systems $17.1m
Lightspeed Retail $17.0m
Shopify $16.5m
PayAnywhere $15.7m
ShopKeep $11.2m
Oracle $9.7m
VeriFone $7.4m
Vend $7.0m
BUSINESS MARKETINGPRESENTATION SLIDES
Copyright 2018 IHL Group – All Rights Reserved 16
Key Trends & Drivers
➢
o
o
o
o
o
➢
o
o
o
➢
o
o
o
➢
o
o
o
o
o
o
o
o
➢
o
o
o
➢
o
Copyright 2018 IHL Group – All Rights Reserved 17
Key Trends & Drivers, con’t
➢
o
o
o
o
o
o
o
o
o
o
➢
o
o
o
➢
o
o
➢
o
o
o
➢
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 18
Barriers
➢
o
o
o
➢
o
o
o
➢
o
o
o
o
o
➢
o
o
o
o
o
➢
o
o
➢
o
➢
o
o
o
BUSINESS MARKETINGPRESENTATION SLIDES
Copyright 2018 IHL Group – All Rights Reserved 20
X – Market Strength Y – Growth/Direction/Resilience Z – Market Share
Global Reach Revenue Growth Trend Market Share
# Retail/Hospitality Accounts Customer Satisfaction
Size of Accounts Stability/R&D Commitment/Funding
Innovation Unified Commerce (BI, Commerce,
Merch/SCM, Sales & Mktg, Store Systems)
Market Share Growth
Copyright 2018 IHL Group – All Rights Reserved 21
Total Retail POS Software and SaaS
Copyright 2018 IHL Group – All Rights Reserved 22
Food, Drug & Convenience POS SW & SaaS
Copyright 2018 IHL Group – All Rights Reserved 23
General Retail POS SW & SaaS
Copyright 2018 IHL Group – All Rights Reserved 24
Hospitality POS SW & SaaS
Copyright 2018 IHL Group – All Rights Reserved 25
Enterprise mPOS SW & SaaS
Copyright 2018 IHL Group – All Rights Reserved 26
SMB mPOS SW & SaaS
BUSINESS MARKETINGPRESENTATION SLIDES
Copyright 2018 IHL Group – All Rights Reserved 28
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 29
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 30
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 31
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 32
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 33
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 34
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 35
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 36
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 37
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 38
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 39
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 40
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 41
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 42
o
o
o
o
o
o
o
o
o
o
o
oo
o
o
o
o
o
o
o
o
o
BUSINESS MARKETINGPRESENTATION SLIDES
Copyright 2018 IHL Group – All Rights Reserved 44
Vendors to Watch
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 45
Vendors to Watch, con’t
o
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 46
Vendors to Watch, con’t
o
o
o
Copyright 2018 IHL Group – All Rights Reserved 47
Vendors to Watch, con’t
o
o
o
o
BUSINESS MARKETINGPRESENTATION SLIDES
Copyright 2018 IHL Group – All Rights Reserved 49
How We Got Here
Copyright 2018 IHL Group – All Rights Reserved 50
IHL Group Enterprise License
and Fair Use Agreement
Thank You