Date post: | 23-Jan-2018 |
Category: |
Technology |
Upload: | fujitsu-global |
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PREDICTING THE FUTURE – START WITH THE EASY ONES FIRST!
Customer centric & end user driven technology
Increasingly hostile environments
Ubiquitous connectivity
Continued commoditisation
NOW
CORE TRENDS CONTINUE
Cloud Computing
1 Yr
2 -3 Yr
3 - 5 Yr
Big Data & Analytics
Mobile Devices
Apps Economy
Multi-Social
Groups
Core Trends Continue
• Apps
• Multi-Social Groups
• Big Data & Analytics
• Cloud Computing
• Mobile Devices
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Personalisation
1 Yr
2 -3 Yr
3 - 5 Yr
1:1 Targeted Marketing
Personalised Offers
Big Data & Analytics
Mobile Devices
Apps Economy
Multi-Social
Groups
Personalised Offers &
Personalised Pricing
Personalised Pricing
NOW
Cloud Computing
Personalisation
1 Yr
2 -3 Yr
3 - 5 Yr
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Big Data & Analytics
Mobile Devices
Apps Economy
Multi-Social
Groups
Product & Service Customisation &
Product Personalisation
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Big Data & Analytics
Intelligent Machines /
Cognitive Learning
Mobile Devices
Apps Economy
Multi-Social
Groups
Intelligent Machines /
Cognitive Learning
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Big Data & Analytics
Voice Recognition
Mobile Devices
Smart Assistants
Apps Economy
Voice recognition & smart
assistants Intelligent
Machines / Cognitive Learning
Multi-Social
Groups
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Mobile Devices
Apps Economy
Multi-Social
Groups
Smart Displays / Smart
Mirrors
Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Mobile Devices
RFID Exploitation
Inventory
Apps Economy
Multi-Social
Groups
RFID Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
Weara
ble
s
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Mobile Devices
RFID Exploitation
Inventory
Apps Economy
Multi-Social
Groups
Devices, Mobility
Deskto
p
Lapto
p
TV
Mobile
Sm
art
Phone
Table
t
66%
87%
55% 44%
84%
65% 16%
Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Wearable Devices
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Mobile Devices
RFID Exploitation
Inventory
Apps Economy
Multi-Social
Groups
Wearables Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Connected World
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Wearable Devices
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Smart Displays /
Smart Mirrors
Mobile Devices
Smart Assistants
RFID Exploitation
Inventory
Mobile Payments
Apps Economy
Multi-Social
Groups
Internet of Things
Cars Payment
Beacons Fridges Home
Face / Body
recognition
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Connected World
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Wearable Devices
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Mobile Devices
API Economy
RFID Exploitation
Inventory
Mobile Payments
Apps Economy
Multi-Social
Groups
The API Economy
Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Connected World
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Wearable Devices
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Augmented Reality
Mobile Devices
API Economy
RFID Exploitation
Inventory
Mobile Payments
Virtual Reality
Apps Economy
Multi-Social
Groups
Augmented and Virtual
Reality
Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Connected World
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Wearable Devices
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Augmented Reality
Mobile Devices
Home 3D
Printing
3D Scanning
API Economy
RFID Exploitation
Inventory
Mobile Payments
Virtual Reality
Apps Economy
Multi-Social
Groups
3D Printing and Scanning Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Self Driving
Vehicles
Connected World
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Wearable Devices
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Augmented Reality
Mobile Devices
Home 3D
Printing
3D Scanning
API Economy
RFID Exploitation
Inventory
Mobile Payments
Virtual Reality
Apps Economy
Multi-Social
Groups
Self Driving Vehicles Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
NOW
Cloud Computing
Connectivity
Internet of
Things
Personalisation
Intelligent
Machines
1 Yr
2 -3 Yr
3 - 5 Yr
Self Driving
Vehicles
Connected World
RFID Exploitation Customer /
Service
Product & Service
Customisation
Product Personalisation
1:1 Targeted Marketing
Personalised Offers
Personalised Pricing
Wearable Devices
Big Data & Analytics
Voice Recognition
Intelligent Machines /
Cognitive Learning
Augmented Reality
Mobile Devices
Home 3D
Printing
3D Scanning
API Economy
RFID Exploitation
Inventory
Mobile Payments
Virtual Reality
Apps Economy
Multi-Social
Groups That’s a lot of
technology
change.
So what?
Face / Body
recognition
Smart Displays /
Smart Mirrors
Smart Assistants
TECHNOLOGY IMPACT VIEW-POINT
IOT
Intelligent
Machines
Smart
Mirrors
Augmented /
Virtual Reality
Wearables
Hostile
Environments
Customisation
Costs
Decommissioning
Agility
Simplification
Service
API economy
Personalisation
HYBRID IT?
Enterprise
HOW IS M&S PREPARING FOR THE PACE OF CHANGE?
• Establish common technology goals.
• Expand on what capability we have.
• Fill in the gaps on the capabilities we need.
• Remove barriers to innovation.
• Establish the technology skills we need.
• Enable ‘Responsive’ and ‘Considered’
delivery approaches across IT.
The Digital Core
• Big Data & Analytics
• Digital Ready ERP / Expert Systems
• Agile & Software Engineering
• ‘Utility’ Computing
• Mobile First+
• Integration, API’s & Services
+
• Digital Ready Security
• Digital Ready Connectivity
DIGITAL CORE
From
No approach for Big
Data
Visualisation by Excel
No Data Strategy
Big data retention by
luck
Pockets of data
analysis via 3rd parties
No machine learning
To
Big Data platform
embedded in IT
Understandable popular
visualisation tools
Data Strategy Delivered
Data retention by design
and mandated
M&S Owned Data
scientists
Machine Learning
Systems in-place
DATA & ANALYTICS – DELIVERING THE STRATEGY
From
4 Month Release
Cycles
Critical data ‘Locked in’
The ERP data models
Upgrade disruption
Fragile data processing
Functional overlaps
unplanned
High costs to run
To
Releases each Month /
Week via DevOps
API and service adapter
layer to expose data
Critical functionality 24*7
Resilient, self healing
interfaces
Clear roadmap for each
product in M&S
Environment strategy to
support roadmap plans
1010111101
1010000101010101011
10010101010101010101101
DIGITAL READY ERP / EXPERT SYSTEMS – UNLOCKING VALUE
From
95% of engineering in
.Com / Digital stores
‘Product’ roadmap
unique to .Com
DevOps not exploited
across IT
Engineering career
paths unclear
Agile as an option
Engineers v architects
not clear
To
50%+ engineering in
Enterprise IT
‘Product’ roadmap across
IT systems landscape
DevOps tooling, skills
and org for Enterprise IT
Career paths across IT
integrating engineering
Agile as a preference
Engineers & architects as
joint technologists
AGILE & SOFTWARE ENGINEERING – EXPANDING ACROSS IT
From
Infrastructure selected
and created in silos.
Cloud Tolerant
Managed service
mindset
Cost v agility unclear
Costs unmanaged
High cost of platform
change
To
Service Catalogue Private
and Public IAAS & PAAS
Cloud Friendly – Ops,
DevOps Tooling
Self Service & Managed
Service mind-set
Transparent cost model
and lower TCO across IT
Elasticity and
Transportability built in
‘UTILITY’ COMPUTING – TURNING ON THE TAP
To
Package selection
requires mobile / web
BYOD embraced and
encouraged
Mobile and device testing
solutions integrated in IT
Solutions multi-device
aware
Solutions contextually
and device capability
aware
From
Package selection
assumes desktop
BYOD tolerated and
feared
Mobile and device
testing limited
Assumptions of one
device
Mobility = form factor
MOBILE FIRST ‘+’ – BEYOND SCREEN RESIZING
To
Enterprise and Micro
Services & API’s
Always on 24/7
architecture
‘Real-time’ business.
Services over ETL/Batch
Service adapters increase
agility and simplification
Integration factory and
accelerator frameworks
for services and API
From
Some API’s & Services
for .COM
Patching and upgrades
break operation
‘Batch time’ business
Applications integrated
to complex interfaces
Integration, API and
services costs too high
INTEGRATION API’S & SERVICES – OPEN FOR BUSINESS
To
Secure solutions are
everyone's responsibility
Protect the data
Accountability for what is
not to be shared
Risk Management and
Response plan
Connectivity as a
necessity
Digital Collaboration
From
Protecting the
Perimeter
Manage the core
Awareness of what is
being shared
Perfect protection
Connectivity as a cost
Collaboration via
Document
SECURITY AND COMMUNICATION - ENABLING
• Our IT roadmaps and plans for each
business areas are critical.
• But pace of consumer technology will
challenge these before we complete
them.
• Hybrid IT is nothing new, we have to
operate the Now as well the future.
• Establishing ‘Digital Core’ capabilities,
equips M&S with the skills to do both
without fragmentation.
M&S TAKEOUTS