R E TA I L E R L E V E L 2A P P R E N T I C E S H I P
O V E R V I E W
R E TA I L E R L E V E L 2 A P P R E N T I C E O V E R V I E W
The Retailer Level 2 apprenticeship provides a great training opportunity for team members working within the retail sector.
On completion of this Standard, learners will demonstrate a range of excellent customer, product knowledge and industry relevant knowledge.
Assisting customersMerchandising
Stock managementProcessing payments
Key responsibilities may include:
Improved confidence and communication skills
Better understanding of the importance external
factors that may affect your organisation
Become knowledgeable with how to approach personal development
Better understanding of the culture across
the organisation and industry
Benefits of the apprenticeship:
Work in a variety of shops and other retail establishments i.e. small boutiques, large high street chains, supermarkets and well-known department stores.
Core specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments i.e. in telephone, online and mail order retail.
Suitable for those who:
P R O G R A M M E D E L I V E R Y
Programme Length
12 months (on average) 3 month End-point Assessment
Delivery MethodProgramme delivered via 1-1 face to face visits in the workplace
Blended Learning:
Face to face: Learner’s are visited in the workplace every 4-6 weeks
Self Study: Learners expected to carry out self-study using Lifetime’s social learning platform, MyLife
Remote Visits: Carried out between the learner and their Regional Trainer
Contact: Learners have access to their Regional Trainer via the Learner Portal, email, telephone and MyLife
P R O G R A M M E M O D U L E S
The delivery model is broken down over 11 topics:
The Customer
The Sales Process and Marketing
Working as a Team
The Stock Control and Merchandising Process
Your Environmental Responsibility
Financial Operations
Working with Technology
Legislation and Governance in your Organisation
Communication Skills
Personal Development
Your Business Brand and Reputation
I N T E R A C T I V E L E A R N I N G O N M U LT I P L E D E V I C E S
Interactive Activities
Video
Interactive Worksheets
Audio
R E TA I L E R L E V E L 2 A P P R E N T I C E S H I P
E N D - P O I N TA S S E S S M E N T
E P A C R I T E R I A
READINESS FOR EPA EPA CRITERIA HOW IT IS DELIVERED KEY INFORMATION
CARE CERTIFICATE Must also be achieved as part of the Adult Care Worker level 2 Standard
FUNCTIONAL SKILLS English and Maths Functional Skills must be achieved at Level 1 and the test taken for Level 2. (No requirement for ICT).
GATEWAY DISCUSSION Training provider, learner and employer have a face to face gateway conversation to all verify they are in agreement that the learner is ready for EPA to begin.
EPA READINESS FORM Completed and sent to Innovate to allow for planning meeting to take place.
PLANNING MEETING scheduled with Innovate’s End Point Assessor, learner and employer.
Planning Meeting.
PLANNING MEETING – Held with employer, learner and End Point Assessor to build relationship, answer any questions and discuss the requirements and plans for the EPA activities and to schedule future meetings.
The maximum length of the assessment is 3 months and the results are distinction, merit or fail.
Should the learner fail one assessment activity this should be retaken as soon as the learner is ready and practicable for the business - the re-sit is normally expected to take place after all the required assessments have been taken.
Should they fail 2 or more activities a period of retraining is required. A maximum of 2 retakes per assessment activity is allowed.
When re-taking an assessment the maximum grade available is a distinction. The ESFA will provide the certificate and Innovate will provide individual certificates for each section achieved of the EPA. Assessments must be taken in order.
Situational Judgement Test
ON DEMAND TEST – On screen test with scenario based questions delivered through Innovate’s bespoke IT system. 30 minute exam and 10 minutes of reading. Completed at workplace or in appropriate assessment centre. Is pass/fail.
Acceptable achievement (Pass) 40 correct answers
Good achievement (Merit) 50 or more correct answers
Outstanding achievement (Distinction) 55 or more correct answers
Learners achieving between 25 and 39 correct answers may retake the assessment on one further occasion within three months. Candidates achieving fewer than 25 correct answers will not be allowed to retake the assignment until they have completed a professional review of performance and acted on its findings.
Professional Discussion.
PROFESSIONAL DISCUSSION – 45 minutes maximum duration which can be undertaken remotely or face to face. The discussion will draw questions and amplifications from prior learning and experience including, where applicable, the learners self-assessment and supporting evidence including testimony from users of services and a standardised set of questions.50% weighting towards overall grade.
The discussion will draw questions and amplifications from prior learning and experience including, where applicable, the candidate’s self-assessment and supporting evidence including testimony from users of services.
Acceptable achievement - Pass
Good achievement - Merit
Outstanding achievement - Distinction
Must be completed in this order
ON-PROGRAMME LEARNING
PLANNING MEETING
ON-DEMAND TEST
PRACTICAL OBSERVATION
PROFESSIONAL DISCUSSION
GRADING AND DETERMINATION
ESFA CERTIFICATION
GATEWAY
Minimum12 months
on-programmelearning
Planningmeeting with
the apprentice,training provider,
employer andEnd-pointAssessor
Practicalobservation
2 hourwork-basedobservation
GradingFail/pass/
distinction
Requirementfor Gateway
Level 1 Literacyand Numeracy
On-demand test 30 minute
multiple choice test
Professionaldiscussion
1 hourdiscussion
E P A J O U R N E Y