RETHINK CUSTOMERREMOTESUPPORT

RETHINK CUSTOMERREMOTE SUPPORT

Our secure support platforms and service teams ensure maximum uptime, accurate billing and deliver the management information you need.

REMOTE MONITORING MAXIMISES UPTIME

Our remote monitoring platform lets us see the

status of your Konica Minolta devices and take

remedial actions to maximise device uptime —

helping everyone to stay productive and drive

operational efficiency within your business.

Billing

SMART meter readings provide automated and accurate billing

Uptime

Enhanced productivity with maximised device uptime

Infrastructure load

Cloud-based service options to reduce reliance on

server resources

Incident resolution

Automated incident management proactively

engages relevant resources and ensures speedy resolution

Green

Environmental data to support your sustainability strategy

Always up-to-date

Remote software and administrative updates

BENEFITS OF REMOTE MONITORING

HOW REMOTE MONITORING WORKS

YOUR DEVICES

ENCRYPTION OF DATA

REMOTE MONITORING AGENT

SECURE KONICA MINOLTA SERVERS

KONICA MINOLTA SUPPORT STAFF CONSOLE

Automated and Accurate Billing

Usage data is transmitted to us automatically

from each of your devices, we can produce accurate

and timely invoices based on your actual print

volumes. You don’t have to deal with estimated

invoices or spend time collating and sending us

meter readings.

Proactive Consumable Replenishment We monitor parts and toner usage so we can

dispatch replacements to arrive when you need

them; the right stock at the right time so no need

to store spares.

WHAT DOES REMOTE MONITORING DELIVER?

Remote Updates

We can apply software and administration

updates remotely, minimising site visits and

avoiding disruption to your business.

Proactive Maintenance

We proactively schedule an engineer at a time

that is convenient with you, to prevent any

downtime to your business. No need for you

to raise a service request.

Assured Security

Our remote monitoring is safe and secure, and

the data transmitted is encrypted end to end.

ONLINE AND AUTOMATED SUPPORT1

YOUR CONTROL PORTAL

As a valued customer, you have access to eBiz, our secure customer portal. Available on computers and smart devices, eBiz provides you with complete visibility of your print service and enables you to manage the needs of your business.

Complete visibility of your print solution

Insight into spend, usage and printer health

Information to inform future decision-making

BENEFITS

ONLINE AND AUTOMATED SUPPORT2

Review all the devices covered by your print solution

Monitor device usage, including mono and colour volumes

Access management information reports

Create service requests and monitor progress online

Order consumables, to ensure business continuity

Track your orders and service requests as well as request email updates

Manage current and historical invoices

Administer user access and control what each user can view

Contact our technical support teams

Accessible 24/7/365

WHAT CAN YOU DO WITH eBiz?

ONLINE AND AUTOMATED SUPPORT3

We provide the eBiz portal and remote monitoring to Optimised Print Services customers.

To take advantage of remote monitoring, simply let your Konica Minolta contact know. If you’re:

• A new customer, we’ll enable it on your devices before we install them

• Already a customer, we can make a simple change to the configuration on your installed devices

HOW TO BENEFIT

To access eBiz: We’ll supply you with a unique set of login details and a user

guide. Your Konica Minolta contact can help you get

started.

ONLINE AND AUTOMATED SUPPORT4

“Following a successful fleet refresh, Konica’s service platforms have been configured, which has

revolutionised the end user experience and simplified the

administration overhead. From an end user perspective, replacement

consumables are automatically processed and from an

administrative perspective, using the platforms has enabled us to

centrally manage all Konica MFDs.”

Chris Nichols, Norse Group IT

WHAT OUR CUSTOMERS THINK

Konica Minolta Business Solutions UK Ltd, Miles Gray Road, Basildon SS14 3AR www.konicaminolta.co.uk 0

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