Rethinking Work: Successful Collaboration - BDI 11/12/13 The Future of Collaboration & Internal...

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Nina Kelley-Rumpff, PMP, ACPProgram Manager, Knowledge ManagementSolution & Knowledge Packaging, SAP

Rethinking work: Successful collaboration

© 2013 SAP AG. All rights reserved. 2Public

Time table

Defining Enterprise Social Collaboration 2 min

The Social Business Collaboration Evolution 5 min

Challenges/Barriers to Success 5 min

SAP‘s journey 5 min

Results, Key Success Factors & Wrap-Up 5 min.


Rethinking work..Evolution of the networked enterprise


What is “Social Collaboration” and “Social Networking”?

“Social Collaboration” is the set of processes that enable multiple people to interact and share information in order to achieve a common goal.

“Social Networking” is the development of personal and professional contacts in order to interact and share information.

“Enterprise Social Collaboration and Networking” enables this rich exchange of information, knowledge and ideas within an Enterprise - regardless of geography - using Social Media Tools.

Collaboration is NOT about tools; it’s about connecting, sharing and

discussing. The tools simply ENABLE us to do those things across geographies and time

zones.


But let’s get real.It’s not really working…

“In 2011, only 6% oforganizations hadimplemented socialCRM, although a survey of 1300 companies determinedthat 56% are planningto do so!“

The Social Business Journal, Q1/2013


The research is now here: Adoption never came.

77% of employees

never use their enterprise social network

and only 3% use it once each day


And Executives don’t get thesenebulous metrics

“Where’s the Businessin Social Business?”

productivity

sharing

collaboration

comments

engagement

connections

transparency


While we work here…

People

Process

Applications Data

Content

Social Collaboration happens in a vacuum, today!


The next chapter of successful collaboration

PeopleApplica-

tionsContent

Processes

Data

CustomersPartners

EmployeeNetworks

CRMHCM

Supply ChainERP

DocumentsVideos

Lead to CloseOrder to Cash

Social Media DataInternal Data

To accelerate real business performance.

Social collaboration needs to surface at the point of decision making, action and business execution.


Successful Collaboration..

Culture… is practical: encourages interactions among people through dedicated programs and executives being a role model

Strategy … is integrated: connected to other knowledge management disciplines and integrated into employees day-to-day work

D


..starts with leaders who walk the walk

I have a dream for this Knowledge Company. This Knowledge Company in SAP brings together all of the thought leadership and passion of people everywhere to do things for the customer that no one else can. „

„2013 EMEA FKOM keynote speech


Collaboration success…

is not about technology.. It´s about getting access to people and accomplishing and succeeding together

In KM, the most limited resource is no longer information. It has become human attention - the ability to deal effectively with the growing volume and speed of information.

Cliff Figallo, Nancy Rhine “Building the Knowledge Management Network”

„

„


The power of people networksConvergence of People, Process, Technology & Content

EmployeeCustomersPartners

Applica-tions

Content

Processes

Data

Ask and get asked

Find people & share expertise

Attract & get connected

Motivate, recognize and reward experts AND colleagues, to act as experts, find and leverage experts, ask and answer questions and scale to enable knowledge management across topics at SAP, by every employee


Creating people networksFinding experts

§ Connect to one profile from all relevant data sources

§ Integrate expertise, skills, feeds & public contributions

§ Enable easy access to & one-time maintenance of profile information


Creating people networksFinding experts


External collaboration

Structured collaboration

Businessprocess social

Security and Administration

Enterprise social

networking

Where is the Business in Social Business?Social collaboration evolution at SAP


ü Executives who walk the walk = not just launching a program

ü Successful showcases

ü A connected, unified experience and intuitive user interfaces

ü Analysis of collaboration behaviors

ü Strategy, governance & standards

ü Business engagement and a sustainable champions network

ü Appropriate training activities

ü Game changers such as mobile access or important integrations to business applications and core Web/KM solutions

What is important?Key success factors for succesful adoption


To learn more about KM at SAP visit our blog on the SAP Community Network (SCN):

http://scn.sap.com/blogs/sapience

References

Social Opportunity Management - Demo on Youtube :

http://www.youtube.com/watch?v=OykTF_gusRM&feature=youtu.be

https://www.brainshark.com/sapgp/vu?pi=zFLzQHnD9z5f14z0

Thank You

Nina Kelley-Rumpff, PMP, PMI-ACPStrategic Program ManagerSolution Enablement and Knowledge ManagementSolution and Knowledge Packaging | Scale, Quality & Support

Ofc. +1.610.661.8555 | Mbl. +1.610.969.8567 [email protected]

Backup


Integrated Knowledge Management…Core Pillars and Key Objectives along the Value Chain

“I need to access continuous Learningwhen I want and educate myself how I know best”

“I am most interested in Collaboration for accomplishing and succeeding together”

“I need truly great Information that is easy to find and meaningful to me”

From innovation to customer success, From user feedback to continuous improvement.


© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

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