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Returns Policy and ProcessCurrent SituationIncreased Returns: Average of 3.9 shipments per day arriving at Fulfillment Center Unused Inventory: Limited information means No RMA details on returned productOperational Time Consumption: No set policyCustomer Confusion: No set policyStagnant Inventory: Taking room and $ in FLCase by case review: Time consumption of Sales, Support, Ops, Fulfillment and FinanceNo Set Billing Policy: Some customers more equal than others

Confidential----- Meeting Notes (5/4/15 15:47) -----30 days. 2Key PointsMajor Return ScenariosHardware Exchange within return periodProduct Refund within return periodFull Cancellation (Product + Service) within return periodService Cancellation (Retain Hardware) within return periodHardware Exchange outside of return periodFull Cancellation (Product + Service) outside of return periodFull Cancellation (Product + Service) outside of return periodService Cancellation (Retain Hardware) outside of return period

Key PointsProposed Return Period = 35 calendar days from Revel Shipment date35% Restocking Fee. Restocking Fee Matrix to determine Restocking Fee CostsShipping Fee Matrix to determine Shipping CostsSoft Roll-Out proposed for coming 4 weeks

Confidential----- Meeting Notes (5/4/15 15:47) -----30 days. 3Returns Policy OverviewScenarioIn Return Period (35 cal days)Exchange/Refund HardwareRefund Initial Software Payment(Standard Sale)Refund Software Billing and HostingCharge 35% Restocking FeeCharge Cancellation Fee1. Hardware Exchange within return period 2. Product Refund Exchange within return period 3. Full Cancellation (Product + Service) Exchange within return period

4. Software Cancellation (Retain Hardware) Exchange within return period

5. Hardware Exchange outside of return period 6. Product Refund outside of return period7. Full Cancellation (Product + Software) outside of return period 8. Software Cancellation (Retain Hardware) outside of return periodConfidential----- Meeting Notes (5/4/15 17:07) -----10 days from tracking number. 35 days----- Meeting Notes (5/5/15 08:42) -----SO for exchange: include label or not. (Do not inlcude label). 4Key Process StepsActorActivityCustomerSupportOperationsFulfillmentFinance/BillingInformation FlowProcess Steps*No Sales Involvement in Returns Process: All returns requests directed to the Support teamConfidential51. Hardware Exchange Within Return Period6Hardware Exchange Policy Overview

5. Retain, Refurbish Remove2. Issue customer with retained or refurbished product3. Return Product4. Assess Product and Provide Credit6. RestockOld ProductNew Product

1. Contact Revel SupportConfidential7Hardware Exchange Policy Overview35 calendar days following original ship date35% restocking fee on exchanges based on Restocking Fee MatrixAll customers invoiced and billed full price for New Product as Insurance for the exchange Replacements may be refurbished or working returned itemsCredit Notes for old products issued based on RMA policy rules and assessmentsShipping Matrix to determine costs

Confidential----- Meeting Notes (5/5/15 08:42) -----Credit Card Swipes: Security Keys. Recertify the functionality - we don't know. 8Hardware Exchange Shipping MatrixScenarioRevel Incurs Ground Shipping FeesProduct refund is customer preferenceNoProduct is damaged by customer and meets criteria for refundNoMis-sold ProductYesOperations/Fulfillment ErrorYesOther Revel Technical/Support ErrorYesDead on ArrivalYesExpedite Decision TreeUrgent Business Need - The customers business is severely impacted by the need for a quick exchange. Revel Support Need - The support teams requirements for onboarding or technical resource availability deem it necessary to expedite shipment. Confidential9Restocking Fee Matrix for Hardware ExchangeScenario35% Restocking Fee ChargedProduct exchange is customer preferenceYesProduct is damaged by customer and meets criteria for exchangeYesMis-sold ProductNoOperations/Fulfillment ErrorNoOther Revel Technical/Support ErrorNoDead on ArrivalNoConfidential----- Meeting Notes (5/5/15 08:42) -----Not changed on arrival. 10Exchange Policy and Process FlowsPolicy: https://docs.google.com/a/revelsystems.com/document/d/15VAz7w1_jvGPmMUAiNdMG2fP1-LyZHKUDC6X6u2YQWc/edit?usp=sharing

Process Flow:https://www.lucidchart.com/documents/view/42cab5ed-02a3-4fa7-94fb-836b6cdfad08

Confidential11Hardware Refunds1235 Day Product Refund Process Overview

5. Retain, Refurbish Remove2. Return Product3. Assess Product and Provide Credit6. Restock ProductProduct for Refund

1. Contact Revel Support4. Issue customer with Hardware Refund(Less Restocking Fee)$$Confidential13Hardware Refund Policy Overview35 calendar days following original ship dateCredit Notes for returned products issued based on RMA policy rules and assessmentsShipping cost assessment based on Shipping Fee Matrix35% Restocking Fee based on Restocking Fee Matrix

Confidential14Hardware Refund Shipping MatrixScenarioRevel Incurs Ground Shipping FeesProduct refund is customer preferenceNoProduct is damaged by customer and meets criteria for refundNoMis-sold ProductYesOperations/Fulfillment ErrorYesOther Revel Technical/Support ErrorYesDead on ArrivalYesExpedite Decision TreeUrgent Business Need - The customers business is severely impacted by the need for a quick exchange. Revel Support Need - The support teams requirements for onboarding or technical resource availability deem it necessary to expedite shipment. Confidential15Restocking Fee Matrix for Hardware RefundsScenario35% Restocking Fee ChargedProduct refund is customer preferenceYesProduct is damaged by customer and meets criteria for refundYesMis-sold ProductNoOperations/Fulfillment ErrorNoOther Revel Technical/Support ErrorNoDead on ArrivalNoConfidential16Hardware Refund Policy and Process FlowsPolicy: https://docs.google.com/a/revelsystems.com/document/d/10wLs0BN7q8STRy53E5M4VOxeBxSVsriQ-yw7H4Wr-ys/edit?usp=sharing Process Flow:https://docs.google.com/a/revelsystems.com/document/d/10wLs0BN7q8STRy53E5M4VOxeBxSVsriQ-yw7H4Wr-ys/edit?usp=sharing

Confidential17Full Cancellation (Product + Software) Within Return Period1835 Day Cancellation Process Overview

6. Retain, Refurbish Remove2. Issue customer with Software Refund (if applicable)3. Return Product4. Assess Product and Provide Credit7. Restock ProductCancelled Product$

1. Contact Revel SupportCancelled Service5. Issue customer with Hardware Refund(Less Restocking Fee)$Confidential19Full Cancellation Policy OverviewDeal TypeHardware PaymentInitial Software PaymentSoftware Subscription BillingHostingStandard Payment ModelFull Refund (with restocking fee)Full refundNAEnded month following date of requestPartial RaaSFull Refund(with restocking fee)NAEnded month following date of requestEnded month following date of requestMust be within 35 days post shipment Restocking fee of 35% on all cancellations Customer incurs all shipping fees for returned productProduct return must meet RMA criteria for refund

Confidential20Full Cancellation Policy and Process FlowsPolicy: https://docs.google.com/a/revelsystems.com/document/d/1eJgykiOzfhoa5eyYExbkp8CXpFLsSidiNwkNO-eUzws/edit?usp=sharing

Process Flow: https://www.lucidchart.com/documents/view/c3be3c40-7ff8-46e0-83f8-5257495f8d9f

Confidential21Software Only Cancellation (Retain Hardware) Within Return Period2235 Day Service Cancellation Process Overview

2. Issue customer with Software Refund (if applicable)$

1. Contact Revel SupportCancelled ServiceConfidential23Service Cancellation Policy OverviewDeal TypeHardware PaymentInitial Software PaymentSoftware Subscription BillingHostingStandard Payment ModelNA. Customer Retains HardwareFull refundNAEnded month following date of requestPartial RaaSNA. Customer Retains Hardware

NAEnded month following date of requestEnded month following date of requestConfidential245-8: Scenarios Outside of Return PeriodScenarios Outside of Return PeriodScenarioIn Return Period (35 cal days)Exchange/Refund HardwareRefund Initial Software Payment(Standard Sale)Refund Software Billing and HostingCharge Restocking FeeCharge Cancellation Fee5. Hardware Exchange outside of return period 6. Product Refund outside of return period7. Full Cancellation (Product + Software) outside of return period 8. Software Cancellation (Retain Hardware) outside of return periodNo Product Exchanges will be accepted 35 calendar days after shipmentNo Product Refunds will be accepted 35 calendar days after shipmentNo Software Fees incurred will be accepted 35 calendar days after shipment

ConfidentialEnd of DocumentRevel Up!