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Reunião com investidores somente em inglês

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1 Meeting with Investors Meeting with Investors April April , 2007 , 2007
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Page 1: Reunião com investidores   somente em inglês

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Meeting with InvestorsMeeting with Investors

AprilApril, 2007, 2007

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Disclaimer

This presentation may include forward-looking statements of future events or results according to the regulations of the Brazilian and International securities and exchange commissions. These statements are based on certain assumptions and analyses by the Company that reflect its experience, the economic environment, future market conditions and expected events by the company, many of which are beyond the control of the Company. Important factors that may lead to significant differences between the actual results and the statements of expectations about future events or results include the company’s business strategy, Brazilian and International economic conditions, technology, financial strategy, financial market conditions, uncertainty regarding the results of its future operations, plans, objectives, expectations and intentions, among others. Considering these factors, the actual results of the company may be significantly different from those shown or implicit in the statement of expectations about future events or results.

The information and opinions contained in this presentation should not be understood as a recommendation to potential investors and no investment decision is to be based on the veracity, current events or completeness of this information or these opinions. No advisors to the company or parties related to them or their representatives should have any responsibility for any losses that may result from the use or contents of this presentation.

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Company Overview

Company Profile

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Leading Technology Services Provider in Brazil

CardSystem35%

TeleSystem49%

Credit&Risk15%

MarketSystem1%

Gross Revenues in 2005**

R$ 336 mm

CardSystem36%

TeleSystem45%

Credit&Risk11%

MarketSystem8%

Gross Revenues in 2006

R$ 354 mm

The largest independent administrator of credit cards

12.1 16.2* million cards

56% of market share

Leading loyalty programs management 3.1 million managed accounts

* Data of Dec/06. Includes the cards from Caixa Econômica Federal Contract

** MarketSystem - 2005 shows figures for December only.

3,582 Workstations

Leading collection services provider 701 Collection Workstation

One of the largest independent call center services provider in Brazil

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CSU is the Backbone of the Credit Card Business of its Clients

� Authorization

� Card Issuance� Billing� Customer Support/ Call Center

� Credit analysis and processing

� Collection� Processing� Operational Control

� Data exchange� Fraud Prevention

� Purchase� Withdrawal

CREDIT CARD BRAND

ISSUERSACQUIRER – NETWORK

COMMERCIAL ESTABLISHMENT

Other

CARDHOLDER

CSU Provides its Clients a Fully Outsourced Solution to Card Administration

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Our Excellence in Credit Card Administration Fostered Other Leading Business Units

System development/ Implementation

Card Issuance

Electronic Transaction Process

Full Service

Credit and

Collection analysis

CustomerSupport

Loyalty Programs

� New business opportunities/ cross-selling

� Lower costs from scale gains

� High switching cost

Fraud Prevention

Operational Control

Diversification brought us:

Interchange

New Business Opportunities

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Company Overview

Our Businesses

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Attractive Industry Fundamentals toCredit Cards…

23.628.0

35.341.5

47.552.5

68.0

1999 2000 2001 2002 2003 2004 2005

Number of Credit Cards - BrazilNumber of Credit Cards - Brazil

Million

Most Used Credit Instruments in BrazilMost Used Credit Instruments in Brazil

78.0

2006

3%

3%

8%

15%

15%

16%

21%

37%

59%

Payroll Deductible

Real State Loans

Personal Loans

Overdraft Facility

C.C. Payment in Equal

Installments

C.C. Minimum Payment

Invoice

C.C. Interest Bearing

Purchases

Payment Book

C.C Interest Free

Purchases

Source: Abecs

Brazil is the 3rd largest card issuerBrazil is the 3rd largest card issuer

796USA

206China

192Brazil

Credit

Million cards, in 2005

UK 140

CAGR

19%

CAGR

19%

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… And the Call Center Industry Showing Consistent Growth Potential

Potential Growth – Brazilian Call Center Services Revenue**

Potential Growth – Brazilian Call Center Services Revenue**

2007 2008 2009 2010

15%13%

12%

* Source: ABRAREC

Historical Growth – Brazilian Call Center Services Revenue*

Historical Growth – Brazilian Call Center Services Revenue*

Annual Growth %

2002 2003 2004 2006

25%

60%21%

2005

** Source: IDC

CAGR

13%

CAGR

13%

CAGR

30%

CAGR

30%

20%

Annual Growth %

+15%

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Leading Competitive Position AmongIndependent Players

2006 data

Market Share: Credit Card Processing Segment *

Market Share: Credit Card Processing Segment * Leading Independent Call Center OperatorLeading Independent Call Center Operator

5 largest independent players

* Notes:- CSU’s Market Share considers credit cards from Caixa - Orbitall: 100% owned by Itaú- Fidelity (51%): 49% owned by ABN Real and Bradesco Sources: Cardnews and IDC

In Outsourcing

TeleSystem and Credit&Risk

21%

Telefutura

17%

Softway

14%

TMS

12%

Teleperformance

36%

56%

Orbitall

27%

Fidelity

17%

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CSU – Strong and Diversified Clients Portfolio

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Caixa Econômica Federal Project

� Implementation expected for second quarter of 2007;

� The largest contract in industry (~ 4.1 million of active credit cards);

� Strong growth potential;

� Contract establishes a two-year initial service rendering period

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Financial Information

Operational and Financial Information

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4,4234,283

2005 2006

2.43.1

2005 (Pro Forma) 2006

6.88.7

3.03.4

2005 2006

4,8%

Operational Performance by Business Unit

CardSystem - CardsCardSystem - Cards

23.1% 4,8%-3.2%

TeleSystem and Credit&Risk – Total Workstations

TeleSystem and Credit&Risk – Total Workstations

End of the periodIn million

MarketSystem – Loyalty AccountsMarketSystem – Loyalty Accounts

4,8%25.4%

Average of the period – in million

9.812.1

Private Label and otherCredit Card

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Consolidated Financial Performance

96.7134.4

177.9229.4

313.6 329.0

2001 2002 2003 2004 2005 2006

30.637.0

42.3

55.363.7

40.1

2001 2002 2003 2004 2005 2006

17.022.9

34.2

46.3

60.350.2

2001 2002 2003 2004 2005 2006

Net RevenuesNet Revenues Gross Profit Gross Profit

EBITDAEBITDA

R$ MM

R$ MM

Net Profit (Loss)Net Profit (Loss)

R$ MM

R$ MMCAGR 28%

6.6 6.510.2

12.916.1

-11.8

2001 2002 2003 2004 2005 2006*

CAGR 6%

CAGR 24%

* Adjusted by the IPO’s expenses

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Business Units’ Gross Revenue Evolution

91.2 97.6118.0 126.5

2003 2004 2005 2006

98.7

148.4

215.1197.6

2003 2004 2005 2006

MarketSystemMarketSystem

R$ MM

* Pro-forma

CardSystemCardSystem

R$MMCAGR 12%

TeleSystem and Credit&RiskTeleSystem and Credit&Risk

R$MM

14.9

22.6 23.7

30.2

2003* 2004* 2005* 2006

CAGR 27%

CAGR 26%

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2005 2006

** MarketSystem 2005 pro-forma

Financial Performance of the Business Units

CardSystemCardSystem TeleSystem and Credit&RiskTeleSystem and Credit&Risk

R$ MM R$ MM

MarketSystem**MarketSystem**

R$ MM

* Adjusted by the IPO’s expenses

15.0

201.5

16.0

(2.8)

184.8

(11.3)

Net Revenue Gross Profit EBITDA*

22.9

4.5

8.4 6.4

9.1

28.8

Net Revenue Gross Profit EBITDA*

44.9

109.6

47.4 46.642.3

115.3

Net Revenue Gross Profit EBITDA*

43.2%36.7%

41.0% 40.4% 7.9%

(6.1%)

36.4%31.5%

7.4%

(1.5%)

22.3%19.7%

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Gross Debt* Net Debt / EBITDA

Cash and Debt Position

R$ MMR$ MM

* Bank debt + leasing

2005

103.2

0.4x

92.1

2006

0.7

20.5

37.2

2003 2004 2005 2006

1.4

0.2x

Cash at the end of the periodCash at the end of the period DebtDebt

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Capex and Dividends

Capital ExpendituresCapital Expenditures Dividend Payout*Dividend Payout*

R$ MM R$ MM

43.6

15.610.912.59.8

2001 2002 2003 2004 2005

% Net Profit

* Includes Interest on Shareholder´s Equity

2006

28.9

11.4

4.0

11.8

3.2

5.6

2001 2002 2003 2004 2005

85% 49% 116% 31% 71%2006 Capex Breakdown

Hardware e Software: R$ 15.0 MM

CAIXA Project: R$ 13.0 MM

Other: R$ 0.9 MM

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Financial Information

Value Creation Agenda

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Strategy and Growth Opportunities

OrganicMarket Growth

Cross-SellingOpportunities

Entrance inNew Markets

AcquiringNew Clients& Outsourcing

Electronic Payment through Mobile

Call Center Offshore

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� CardSystem• Implementation of Caixa Project• Focus on Co-Branded Private Label Cards• Leverage in business based on our competitive and strategic advantages• Several projects under development with important prospects

� TeleSystem and Credit&Risk• New Management in charge of the Units• Strengthening of structure, commercial processes and financial management• Strong emphasis on commercial efforts

� MarketSystem• Focus on gaining clients of the financial, telecommunication and retail industries

Main Strategic Actions - 2007

� CSU Corporate• Complete the commercial achievements and strategies of 2005 and 2006 • Expansion of volumes – growth of the businesses already conquered• Enlargement of profitability by cost management and scale gains• Entrance in new business segments and new markets

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High Level of Corporate Governance

100% common shares

Bovespa´s Novo Mercado (100% Tag Along)

Free float of 39% voting shares

Active Board of Directors, with diversified and complementary experiences and presence in the business management:

� Independent members: Mailson F. da Nóbrega, Rubens Barbosa and MárioAlberto de Almeida

Solid relationship track record with minority shareholders� Private Equity funds investment in 1997

Controlling Committee headed by a minority shareholder

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High Level of Corporate Governance and Human Resources Focus

Dedicated Investor Relations Team

Development of a Stock Option program for the executives� Alignment of interests between administration and shareholders

Code of Ethics / Disclosure and Stock Trading Policies

Human Resources Emphasis� Results Oriented Management� Special Recruiting Actions: Trainee Program and New Talents Program� Management Compensation aiming at business growth

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Social Responsibility

� 9,299 employees (Dec/06)

� CSU Institute

� CSU University

� Incentive to social and educative programs along with Abrinq and other Institutions

� Encouragement to voluntary work

� First Trainee Program launched in 2006/2007

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Conclusion: Attractive Investment Opportunity

Market Leadership

Attractive Industry Growth Fundamentals

Impressive History Growth

Premium Diverse Client Portfolio with Excellent

Relationship Track Record

Strong Growth Prospects

Superior Corporate Governance

Page 27: Reunião com investidores   somente em inglês

27www.csu.com.www.csu.com.brbr


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