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Rev. 02/01/04 SJSU Bus 140 - David Bentley 1
Chapter 0 – Course Info Chapter 1 - Introduction
Operations Management Definition, Course Information
Rev. 01/22/02 SJSU Bus 140 - David Bentley 2
Definition: “Operations”
Conversionof
Inputsinto
Outputs
Rev. 01/22/02 SJSU Bus 140 - David Bentley 3
Definition: “Operations”
Transformation of
Resourcesinto
Products
Rev. 01/22/02 SJSU Bus 140 - David Bentley 4
Definition: “Operations”
Changing Labor, capital, material, etc. into
Goods and services
Rev. 01/22/02 SJSU Bus 140 - David Bentley 5
Definition: “Operations”Conversionof
Inputsinto
Outputs
Transformation of
Resourcesinto
Products
Changing Labor, capital, material, etc. into
Goods and services
01/22/02 SJSU Bus 140 - David Bentley 6
What are some resources? _______________ _______________ _______________ _______________ _______________ _______________
________________ ________________ ________________ ________________ ________________ Other?
01/22/02 SJSU Bus 140 - David Bentley 7
What’s the definition of “Management”? Activities involved in:
________________ ________________ ________________ ________________
Directed to achieving organization goals
Rev. 09/06/01 SJSU Bus 140 - David Bentley 8
Definition: “Operations Management”
“The value-added activities of planning, organizing, leading,
and controlling involved in converting resources into goods and/or services.”
01/23/02 SJSU Bus 140 - David Bentley 9
Organizational Scope of OM Applies to all organizations
Manufacturing Service (banks, insurance, health
care) Wholesale & retail Schools Religious institutions and charities Political parties, trade groups, unions Etc., etc., etc.
02/01/04 SJSU Bus 140 - David Bentley 10
Manufacturing vs. “Service”
Factor Manufacturing
Service
Output Tangible Intangible
Customer interaction
Limited Fairly high
Labor content Fairly Low Fairly high
Input uniformity High Low
Output uniformity High Low
Productivity measure
Easy Difficult
Quality improvement
Fairly easy Difficult
08/22/05 SJSU Bus 140 - David Bentley 11
Employment by Economic Sector Adapted from: Metters, Service Operations
Management, 2003
1800 1850 1900 1950 2000
Extraction ? ?
? ? ?
Manufacturing
? ? ? ? ?
Service ? ? ? ? ?
Rev. 09/06/01 SJSU Bus 140 - David Bentley 12
Primary Business Functions
Finance M arketing Operations (R&D)
Organization
Rev. 09/06/01 SJSU Bus 140 - David Bentley 13
OM Topics Competitiveness, strategy, productivity Quality management Types of operations (project, job, batch,
repetitive, continuous flow) Forecasting and aggregate demand Supply chain management (including
purchasing, inventory control, MRP, JIT) Project management Product and service design, capacity
planning Process design, facility location and layout
01/22/02 SJSU Bus 140 - David Bentley 14
Why Study OM? _____________________ _____________________ _____________________ _____________________
Rev. 01/23/06 SJSU Bus 140 - David Bentley 15
Course syllabus – 1(“green sheet”)
Contact information Office: BT 252 (M, W 1:30 – 2:45 PM, M, W 4:30 –
5:45 PM or by apptmt) – 408-924-3565 during office hours only (no VM)
Phone: 408-924-3550 (emergency messages only) E-mail: “[email protected]”
Web: “http://www.cob.sjsu.edu/bentley_d/” Text (required) and Study Guide (optional)
Stevenson, “Operations Management” 8th Edition Stevenson and Van Ness, “Study Guide for Use with
Production/Operations Management” 8th Edition
Rev. 01/23/06 SJSU Bus 140 - David Bentley 16
Course syllabus – 2(“green sheet”) Assignments – Homework (not
graded) Class participation – Important! Term project - 3 cases Exams (2 “midterms”, final exam) Quizzes (10 out of 11) Grading Schedule & text reading assignments
02/01/04 SJSU Bus 140 - David Bentley 17
Ethical Behavior
All work is to be done by the individual student, not in pairs or groups.
All quotations, statements of fact, theories, principles, etc. should be referenced using notes. Failure to do so represents plagiarism.
Copying of someone else’s case work or plagiarizing work will result in a zero score. Repetition will result in a failing course grade.
Rev. 08/06/02 SJSU Bus 140 - David Bentley 18
Course administration – 1 Introductions (me)
Education Experience Goals Expectations
Policies and courtesy rules Ethical issues (plagiarism and cheating) Food and drinks Cell phones off or on silent One person talks at a time Attendance
Rev. 08/25/03 SJSU Bus 140 - David Bentley 19
Course administration - 2 Emergency instructions Lecture overheads
Red text = changes after posting Roll/registration Group introductions (you)
Major Work experience Units and work hours Expectations
01/22/02 SJSU Bus 140 - David Bentley 20
Information Sources? ________________ ________________ ________________ ________________ ________________ ________________ ________________
________________ ________________ ________________ ________________ ________________ ________________ Other?
Rev. 08/25/02 SJSU Bus 140 - David Bentley 21
Professional Organizations *APICS (“Educational Society for Resource Management”) *ASQ (formerly ASQC) ISM (formerly NAPM, NAPA)
IIE PMI POMS INFORMS *SAM ASM (no longer exists)* SJSU student chapter
Rev. 01/12/05 SJSU Bus 140 - David Bentley 22
Course Organization - 1 Part 1: Introduction and Quality
Overview & history: Chapters 1, 2 Quality: Chapters 9,10 Capacity management: Chapter 5
Part 2: Supply & Demand Management Forecasting: Chapter 3 Aggregate planning: Chapter 12 Inventory management: Chapter 11 MRP, ERP & “Lean Operations” (JIT): Chapters
13, 14 Supply chain management: Chapter 16