AFR IMPORTS APRIL6-10(WEEK:1) 1

PROCESS MAPPING AND GAP ANALYSIS OF AFR IMPORTS

AFR IMPORTS APRIL6-10(WEEK:1) 2

GLOBAL FORWARDING & FREIGHT DIVISION GLOBALLY IN A NUT SHELL

NO1 & EFFICIENT

MOVEMENT OF FRIEGHT

WORLDWIDE

SIZE & EXPERIENCE MADE IT TAILORED

HEIGHTS SUCCESFULLY

HELPS BOTH SMALL OR

EXPERIENCED LOGISTICS TO

IMPROVE AIR OR OCEAN FRIEGHT

OPERATION

AFR IMPORTS APRIL6-10(WEEK:1) 3

NEW SOLUTIONS FOR CUSTOMERS

BUILDING UP COMPREHENSIVE TRANSPORT NETWORK

SIMPLIFIED & STANDARDISED PROCESS

3 KEY FOCUSES

AFR IMPORTS APRIL6-10(WEEK:1) 4

SERVICES PROVIDED BY DHL AIR FORWARDS

DOOR TO MORE PRODUCT• ALL IN 1

BOOKING

BLENDED AIR & OCEAN FRIEGHT • PROVIDES A

SEAMLESS MIX BUILT

MANAGED BY EXPERTS TEAM• NOT BY

AIRPORT GROUND/STAFF

AFR IMPORTS APRIL6-10(WEEK:1) 5

• CLEAR INVOICES• DHL INTERACTIVE(DHLi)• LESS PAIN & EFFORT

WITH CARRYING,CUSTOMER COMPLIANCE

• CARGO INSURANCE

• BALANCE BTWN BUDGET & SERVICE DELIVERY QLTY

• STD. IT SERVICES• E-TRANSFER-LESS

PAPER WORKS• RIGHT BALANCE

BTWN CENTRAL & REGIONAL FUNCTION

• INCREASED REGULATIONS

• CO2 EMISSION CONTROLLS

• EMERGING MARKETS

STRENGTH WEAKNESS

OPPERTUNITIES THREAT

AFR IMPORTS APRIL6-10(WEEK:1) 6

AFR IMPORTS

TEAM CONSISTS OF:

TEAM LEADER

3 DY. MANAGERS

3 SENIOR EXECUTIVES

AFR IMPORTS APRIL6-10(WEEK:1) 7

DESPATCHED ITEMS HAVE:

SINGAPORE AIRLINES

MALAYSIAN AIRLINES

EMIRATES

CATHAY PACIFIC

AIR LANKA

HAWB

AFR IMPORTS APRIL6-10(WEEK:1) 8

FLOW CHART OF ACTIVITIRES BEING CARRIED OUT

CARGO ARRIVAL NOTICE

RAISING CAN / SEGGREGATING DOCUMENTS

CHECKING & RELEASING TO CHA THROUGH DELIVERY COUNTER

RATE CHECKING & DESPATCHING

AFR IMPORTS APRIL6-10(WEEK:1) 9

FOLLOW UP & CLAIMS MANAGEMENT

COORDINATES BTWN AIRLINES & CUSTOMERS

• DDU-DELIVERY DUTY UNPAID

• DDP-DELIVERY DUTY PAID

DDP--->MANDATORY DOCUMENTS---->GIVES A GREEN LIGHT

• ONCE APPROVED

• MAKE DUTY AMOUNT, VOUCHER IS PREPARED

CLAIM CAN BE :-DAMAGE-MISMATCH

• PRECLAIM-15DAYS OF ARRIVAL

• 3YRS –CLOSING A FILE

AFR IMPORTS APRIL6-10(WEEK:1) 10

•AN OPERATIONAL PERFORMANCE ASSESMENT TOOLS

•ASSES THE PERFORMANCE AND DEVIATION FROM THE EXPECTED LEVEL

GLOBAL KPI

AFR IMPORTS APRIL6-10(WEEK:1) 11

AIR IMPORT INVOICE ADJUST RATIO• NO .OF

SHIPMENTS /NO OF CREDIT NOTES

• <=1.03

PROOF OF DELIVERY(POD) ENTERED ON TIME• WITHIN 24

HOURS

AFR MANDATORY TIME STAMP COMPLETNESS• TIME

BROKEN NOTICE

• INTIMATED TO CUSTOMERS BY COURIER /E-MAILS etc

AIR IMPORT INVOICE TIMELINESS• UNCLARIFI

ED SHIPMENT ON HOLD

• MAX OF 4 DAYS TIME

REVISED KPI

AFR IMPORTS APRIL6-10(WEEK:1) 12

USER DRIVE

N

SYSTEM

DRIVEN

ANTICIPATED

UNCONTROLL

ED

SERIVE DELIVERABLES FACTOTRS

AFR IMPORTS APRIL6-10(WEEK:1) 13

OBSERVATIONS

DELIVERY COUNTER

•LENGTHY PROCESS•HIGHLY SYSTEM DEPENDENT•DELAYED NORMAL DELIVERY

BACK OFFICE

•NORMAL PROCESS IS AFFECTED WITH QUERRIES•CHANCE FOR HUMAN ERROR•TIME IS WASTED

AFR IMPORTS APRIL6-10(WEEK:1) 14

SUGGESTION

INTERNAL REAL TIME INFORMATION SHARING

SYSTEM

DATAS FROM DEPARTMENTS

DATAS FROM DEPARTMENTS

DATAS FROM DEPARTMENTS

CHECKS FOR THE RESULTS

QUERIES QUERIES

FRONT LINE EMPLOYEES RESULTS

INCOMING

OUTGOING

AFR IMPORTS APRIL6-10(WEEK:1) 15

COMMENTS AND SUGGESTIONS

AFR IMPORTS APRIL6-10(WEEK:1) 16

THANK YOU