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What is Baldrige?
Revision Date: 6/13/2013
Larry Potterfield
Founder and CEO
Baldrige is an assessment criteria
• Not minimum level for certification– Not “Are you good enough”
• Award level criteria– “How good are you”
• 250 questions• Open book test – no right or wrong answers
Baldrige Divides Criteria Questions into Seven Categories
• Category 1 – Leadership (120 Points)• Category 2 – Strategic Planning (85 Points)• Category 3 – Customer Focus (85 Points)• Category 4 – Measurement and Analysis (90
Points)• Category 5 – Workforce Focus (Human
Resources (85 Points)• Category 6 – Operations Focus (Process
Management) (85 points)• Category 7 – Results (450 points)
The Focus of Baldrige
• Results• Systematic Processes (This is what we wanted
most)• Continuous Improvement• Sustainability
Baldrige is an Award
• National, Presidential Award• 102 Baldrige Awards since 1987• MidwayUSA Received the award in 2009
Baldrige is a Leadership and Management Framework
• Requires creation of Vision, Purpose, Mission, Values and Goals
• Creates alignment• Eliminates silos• Creates focus on Key Stakeholders and their
Requirements• Requires measurement of important things• Requires strategic planning• Fosters continuous improvement
Baldrige is not an additional process
• It’s a management framework that organizes and improves your existing processes
• It helps change an organization from reactive to proactive
• From non-systematic, verbal to systematic, written environment
Baldrige is Not
• ISO 9000• Six Sigma• Lean• It is much broader in scope, but incorporates
all.
What are the Tangible Benefits of Baldrige?
• Improved results for all Stakeholders
• Sustainability
How do you Learn Baldrige?
• Study the criteria• Adopt the Baldrige language• Answer the questions (write an application) –
based on how things should be.• Become an Examiner (two year minimum)• Collaborate – BPEG, EIMF, Baldrige events• All of the above are great leadership
development tools.
Why MidwayUSA chose Baldrige
It Works!
Larry PotterfieldFounder and CEO
What is Baldrige?