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Revisioning Leadership and the Organization
PEOPLE MATTERTransformational
People Purpose
Participation Passion
RESULTS ARE NON-NEGOTIABLETransactional
Performance – Persistence - Pressure – Profits
Naïve Engagementand
Directionless Enthusiasm
Sustainable High Performance
Leadership Practices & Culture
Roadmap to Bankruptcy
Operational Obsession and Unsustainable
Delivery
It Is About People-driven Performance
1200
1000
800
600
400
200
3 Years performance 5 Years performance 10 Years performance
Firms of Endearment
S&P 500
Collins: Good to Great Companies
Firms of Endearment
Firms of Endearment: How World-Class Companies Profit from Passion and Purpose Rajendra S. Sisodia David B. Wolfe , Jagdish N. Sheth
LOVE of all Stakeholders = Sustained Competitiveness
We need to build organizations that are as human as the people who work in them
It Is About People-driven Performance
PEOPLE MATTERTransformational
People Purpose-
Participation Passion
RESULTS ARE NON-NEGOTIABLETransactional
Performance – Persistence - Pressure – Profits
The Traditional Hierarchy
The ONLY way to maintain the traditional hierarchy is through the continuous exertion of adequate coercion and authoritarianism.
6
The Impact of the Traditional Hierarchy
CEO
8
The changing requirements for success
Modified: Lombardo & Eichinger
Importance
Professional Management Executive
Leadership &
Interpersonal Skills
Managerial
Skills
Technical
Skills
Operational Administrative
1 2 3 4 5
8
9
Bands of Meaningful Work Importance
Professional Management Executive
Leadership &
Interpersonal Skills
Managerial
Skills
Technical
Skills
Operational Administrative
1 2 3 4 5
1 2 3 4 5 5+
9
10
Impact of CompressionImportance
Professional Management Executive
Leadership &
Interpersonal Skills
Managerial
Skills
Technical
Skills
Operational Administrative
1 2 3 4 5
PotentialVacuum
10
11
Reality of Organisational Life: 3-D Living Webs of Leadership
12
Celebrate the Genius Within
Catch people doing things right
You are now the very best leaderyou can be for now.
Your own growth and success will rely largely on your ability to continuously leverage off your strengths and use it as the springboard for your next phase of personal growth.
Living this belief creates the energy and courage to meet the ongoing challenge of personal growth.
Personal Development A challenge of attitude and self-belief
14
Invite dissent
Build in diversity
15
Get the entire system into the
room
Build integrated value streams
Build leadership webs rooted in collaboration and influence
Card
Retail Delivery
Independent Brokers
Risk
SAIA
Group IT
CEO
Group Marketing
Group Schemes
Africa
Reinsurers
Internal Audit
Private Bank
Finance
Group Customer
Experience
Investments
MO
CBDB
Offshore MME
Insurarance
Procurement
Suppliers
Regulators Media
JVs
CMB
GSPR
Sourcing Fiduciary
RAJ
Business & Change
Development
Brokers
Group HR Investors
IGJ
Originators Motor Dealers
Group COO
PF
Wealth
Retail Bank
Analysts
ComplianceCompany Secretary
ConsumersNew
Employees
FSB
LOA
Customer
Contact Centers
Community
EU
Pension Fund
17
Exercising constructivepower and influence
with conscious intent .
Having the courage to drive ongoing renewal
and innovation
Securing the wellbeing of all stakeholders for
generations to come
LeadershipStew
ardship
Entre
pren
eurs
hip
Leaders are not born, they are developed
LeadershipStew
ardship
Entre
pren
eurs
hip
The Practice of Developing Personal Authentic Leadership
1. Exercise your power and influence in a constructive manner.
2. Don’t wait for instructions or present problems - offer solutions and get things done.
3. Work across boundaries to ensure things get done – especially where you have no direct authority.
1. Continuously propose better or new ways to do things.
2. Be creative without being asked to do it.
3. Create new ways of adding value to all parts of the entire system.
1. Energise people you interact with.
2. Contribute to enhancing their contributions.
3. Build win-win relationships - especially with those outside your direct areas of control.
Christo [email protected]