Host: Platinum Sponsors: Board Dinner Sponsor: Special Sponsor:

Montevideo - Uruguay Nov. 2-522nd Conference and Exibition

ACI-LAC 22nd Conference and Exibition | 3

Montevideo - Uruguay Nov. 2-5

Estimados Colegas:

Este año nos reunimos en Montevideo, Uruguay para celebrar la Asamblea Anual, Conferencia y Exhibición de ACI-LAC con el tema “Construyendo competitividad aeroportuaria, en un mundo de cambios rápidos”. Este tema es el reflejo de lo que experimentamos como región ante el sostenido crecimiento en el sector aeroportuario.

La aviación en América Latina y el Caribe sigue creciendo a un mayor ritmo cada año, con la apertura de mercados creando oportunidades extraordinarias para los opMeradores aeroportuarios. Es por ello, que el desarrollo de proyectos de inversión demanda recursos, lo que se relaciona directamente con la importancia de los Estados en su rol como facilitador en el desarrollo del transporte aéreo.

Agradezco en nombre de ACI-LAC el esfuerzo que el Aeropuerto Internacional de Carrasco le ha dedicado a la organización de este evento.

Philippe BarilPresidente de ACI-LAC

Dear Colleagues:

This year we will gather in Montevideo, Uruguay to celebrate the Annual Meeting, Conference and Exhibition ACI- LAC with the theme “Building competitiveness airport, in a world of rapid change.” This theme is a reflection of what we experience as a region to the sustained growth in the airport sector.

Aviation in Latin America and the Caribbean continues to grow at a faster pace each year , with the opening of markets creating extraordinary opportunities for airport operators . This is why the development of investment projects demand resources, which is directly related to the importance of States in its role as facilitator in the development of air transport.

I thank you on behalf of ACI -LAC for the effort that Carrasco International Airport has devoted to the organization of this event.

Philippe BarilPresident of ACI- LAC

Estimados Colegas:

Es un verdadero honor para Puerta del Sur S.A. como empresa del Grupo Corporación América, ser por primera vez anfitriones de tan prestigioso evento como la Conferencia Anual de ACI-LAC.No solo por la responsabilidad y desafío que esta oportunidad significa para nuestra Terminal, sino por la importancia que representa para nuestro país. De esta forma, extendemos nuestro más profundo agradecimiento a las autoridades que confiaron en nosotros, y nos eligieron como organizadores en este 2013.Sean todo bienvenidos a Montevideo, Uruguay, les aseguramos ser parte de una magnífica experiencia! Diego Arrosa.CEO Aeropuerto de Carrasco.

Dear Colleagues:

It’s a real honor for Puerta del Sur S.A. as an American Corporation Group company, for the first time hosting such a prestigious event as the Annual Conference of ACI-LAC.Not only for the responsibility and challenge that this opportunity means for our terminal, but because of the importance it represents for our country. In this way, we extend our deepest gratitude to the authorities who trusted us and chose us as organizers for this 2013.Be all welcome to Montevideo, Uruguay, we assure you to be part of a great experience! Diego ArrosaCarrasco Airport CEO.

Bienvenidos / Welcome

4 | ACI-LAC 22nd Conference and Exibition

Montevideo - Uruguay Nov. 2-5

Philippe Baril Presidente ACI-LACJorge Lukowski Primer VPHector Navarrete Segundo VPGustavo Do Vale Tercer VPAlberto Huby SecretarioFernando Bosque TesoreroAaron Adderley DirectorAlfonso Lacamara DirectorDayanand Birju DirectorJoseph Johnson DirectorEarl Richards DirectorAngel Cordova DirectorJuan Carlos Pino DirectorRafael Franco Director

Bienvenida / Welcome

ACI-LAC Board of Directors

Descubrí Montevideo

Programa / Program

Plano del evento / Floor Map

Lista de exhibidores / Exhibitors List

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Contenidos / Contents

ACI-LAC Board of Directors

Montevideo es un destino de referencia del Río de la Plata y Latinoamérica. Su población se aproxima al millón y medio de habitantes, casi la mitad de la población total del país, lo que la convierte en la ciudad uruguaya más grande.

La calidad de vida de los uruguayos se destaca en la región. Por su estabilidad política, social y macroeconómica, Uruguay está entre los países más seguros a nivel mundial. Según un reciente informe a cargo de la consultora internacional FutureBrand, Uruguay es la primera marca país en “Calidad de vida” de Latinoamérica e incluye primeros puestos en los atributos “Educación”, “Oportunidades laborales”, “Mejor lugar para vivir” y “Seguridad”.

A lo largo del año, Montevideo ofrece al visitante una variada y nutrida agenda cultural y de recreación, paisajes que cautivan junto a valores tan preciados como la calidez y hospitalidad de su gente.

La escala humana de la ciudad permite que en pocos minutos, el visitante puede salir de una sala de reuniones y disfrutar de un paseo por su rambla de más de 30 kilómetros, ir de compras, visitar museos, chacras y bodegas turísticas, o asistir a espectáculos culturales como de Tango y Candombe, expresiones declaradas Patrimonio Cultural de la Humanidad por la UNESCO en el 2009; entre otros.

Una manera ágil de conocer los principales atractivos de la capital, es a través del servicio de Bus Turístico; así como se recomienda la posibilidad de contratar City Tours con paseos específicos por la cuidad.

Montevideo ofrece una propuesta hotelera de primer nivel, que incluye a las principales cadenas internacionales. A su vez, su gastronomía se destaca tanto por su variada cocina internacional como por sus platos de identidad local en base a las prestigiosas carnes uruguayas acompañadas por el vino de la cepa insignia del país, el Tannat.

Además, desde Montevideo los visitantes pueden acceder a otros destinos turísticos del país ya que las distancias en Uruguay son muy cortas.

Para ampliar información www.descubrimontevideo.uy Fuente: Conglomerado de Turismo de Montevideo

Descubrí Montevideo

Contenidos / Contents

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Montevideo - Uruguay Nov. 2-5

Friday, Nov 116:00 – 18:00 ACI-LAC Executive Committee meeting Federico Garcia

Saturday, Nov. 2: 08:30 – 09:30 ACI Audit Committee meeting Federico García 09:00 – 15:00 Registration open Main Hall09:00 - 12:00 ACI-LAC Safety Committee Meeting (Tent) **Cottage Hotel09:30 – 12:30 ACI-LAC Board meeting Du Chef 12:00 – 13:00 Lunch for ACI Audit & Executive Committee and

ACI-LAC BoardRestaurant 1921

1400 – 17:30 Pre-Conference Workshops **Cottage HotelOperationsCommercialCustomer Service

13:00 – 17:00 ACI Executive Committee meeting Du Chef 19:00 – 21:30 ACI & ACI-LAC Boards Dinner Bouza Winery

Sunday, Nov. 3:08:30 – 09:30 ACI WGB breakfast Restaurant 192109:00 – 15:00 Networking program 09:30 – 16:30 ACI World Governing Board meeting Dore Room09:30 – 15:00 Registration open Main Hall12:30 – 13:30 ACI WGB lunch Restaurant 192118:00 – 19:30 Opening Ceremony and Exhibition Opening Galeria Hall20:00 – 22:30 Welcome reception and Gala Dinner by MVD MVD Airport Terrace

Monday, Nov 4:

08:00 – 15:00 Registration open Main Hall09:00 – 11:00 Conference Inauguration and Keynote

PresentationDore Room

Martín Eurnekian, Director of Corporación América Enrique Pintado, Minister de Transport and Public Works Liliam Kechichian, Minister of Tourism of Uruguay Yiannis Paraschis, Athens International Airport, ACI ChairmanPhilippe Baril, Chairman of Quiport and ACI-LAC President

Program

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The Triumph of Human Nature: The Andes Miracle Speaker: Roberto Canessa, Los Andes tragedy Survivor

11:00 – 11:30 Recess at Exhibition Hall Galeria Hall11:30 – 12:30 Session 1: Stakeholder´s View of Airport

Economic Regulation: setting the sceneDore Room

In this session the key stakeholders outline their views on the current state of affairs on airport economic regulation. They openly present their positions, point out their concerns and briefly present what lines of action they have suggested thus far.Moderator: Angela Gittens, ACI World Director General Yiannis Paraschis, CEO of Athens International Airport & ACI ChairmanFernando Bosque, CEO of GAP Mexico Jerome Simon, ICAO Economic BureauMarco Ospina, General Secretary of CLACPeter Cerda, Regional VP of IATA

12:30 – 13:30 Session 2: Airports Economics Revisited – Understanding the industryThis session aims to explore the impact that current economic regulation in Latin American countries has on the some of the key challenges faced in the region. For example: Does economic regulation incentivize airports to grow passenger numbers? Does it incentivize the development of infrastructure?Moderator: Rafael Echevarne, ACI Economics Director Dennis Chant, Queenisland Airports LimitedMike Tubridy, Director of Leigh FisherDaniel Kechibachian, Corporación América

13:30 – 14:30 Lunch at Exhibition Hall Galeria Hall12:30 – 13:30 Session 3: Improving the passenger journey

through the AirportDore Room

Explore ways of providing a personalized experience and innovative commercial offer by using new mobile technologies and social media software, as well as consumer intelligence business techniques while increasing financial and commercial performance.Moderator: Jared Harckham, VP of ICF SH&EMichael Saunders, VicePresident of ARINCPaul Houghton, President of SITA

15:30 – 16:00 Recess at Exhibition Hall Galeria Hall16:00 – 17:00 ACI-LAC General Assembly Meeting Dore Room

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Montevideo - Uruguay Nov. 2-5

19:30 Departure to Uruguayan Dinner Lobbies of hotels20:00 – 23:00 Uruguayan Dinner Port´s Market

Tuesday, Nov 5: 09:00 – 10:00 Session 4: CEOs Strategic Revision:

Opportunities and ChallengesDore Room

This session will discuss among World Airports and industry leaders on the fundamental issues of the moment, with a focus on how to build financial and operational resilience into an airport company in order to achieve more competitiveness.Moderator: Olivier Jankovec, ACI Europe Director GeneralPhilippe Baril, Chairman of QuiportRick Piccolo, Sarasota International Airport & ACI Vice ChairFernando Bosque, CEO of Grupo Aeroportuario del PacíficoMichael Kerkloh, CEO of Munich International Airport

10:00 – 11:00 Session 5: Promoting Safety initiatives drives Competitiveness

Dore Room

Airports and regulators will share different safety programs and initiatives developed not only to enhance safety standards and level of compliance but to improve the airport operationally.Moderator: Ad Rutten, Schiphol Group, the NetherlandsFranklin Hoyer, ICAO Regional Office Director, SAMLoretta Martin, ICAO Regional Office Director, NAACMike Brown, Airports Associate Director - FAAStanley Smith, CEO of V.C. Bird International Airport - Antigua

11:00 – 11:30 Recess at Exhibition Hall Galeria Hall11:30 – 12:30 Session 6: Keynote Presentation “Business

Case of Brazil”Dore Room

Minister Moreira Franco, Civil Aviation Secretariat of Brazil (TBC)“Airports Infrastructure developments drive tourism and competitiveness”This session will discuss the impact of airports infrastructure developments on tourism, as well as it will examine how airports contribute to enhance competitiveness of cities where they operate.

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Montevideo - Uruguay Nov. 2-5

Lisa-Kaye Bryan, Airports Authority of JamaicaLiliam Kechichian, Minister of Tourism of UruguayOscar Ghezzi, Board of Tourism of Argentina (TBC)

12:30 – 13:30 Session 7: Travel Retail impact on Airports Economics

Dore Room

This session will explore how Duty free operators and Airports must constantly work in a very collaborative manner across the world. Revenues from travel retail operations represent an important line of business for airports operators and have become vital for economic viability of airports. Even in a dual till environment, non aeronautical revenues, which include travel retail revenues, reduce operating costs for aircraft operators at an airport. Moderator: Jose Luis Donagaray, Executive Director of ASUTILRene Riedi, COO of DufryPedro Castro, International Director of WDFAndrew Ford, VP of DFS Group Limited

13:30 – 14:30 Lunch at Exhibition Hall Galeria Hall14:30 – 15:30 Session 8: Maximizing Customer Satisfaction Dore Room

The session will explore the different perspectives of the airport stakeholders to approach the improving of the passenger experience whilst they pursue their own operational and financial goals.Moderator: Jorge Lukowski, Corporate Relations Director of AA2000Angel Córdova, Guayaquil International AirportRafael Aguirre, President of Mera CorporationStephen Freibrun, ICF SH&EPatricio Sepúlveda, VP IATA

15:30 – 16:30 Conference and Exhibition Closing Dore Room

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Conferences Room

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Stand #4Stand #5Stand #6Stand #7Stand #11Stand #12Stand #13Stand #14Stand #15Stand #16Stand #17Stand #18

COMPANY

ADB AirfieldArconas

GlidepathARC-Port

RoutesSAAB

ACI-LACARINC

Global ExchangeGlobal Exchange

SITASITA

Plano del evento / Floor Map

Lista de exhibidores / Exhibitors List

THE VOICE OFLATIN AMERICA & CARIBBEAN

AIRPORTS