UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Magazine
Hotel
Hotel Gran Rey Our greatest satisfaction is to provide excellent service
and dedicate our best smile
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Contents
Hotel
Receptionist
The guest
Transportation from and to
Bellboy
Events coordinator
Restaurant
Business Center
Bellroom
Open bar
Block of room
Initiation Hotel Location Rates
Commitments Contact Reservations
HOTEL RESTAURANT AIRLINES
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Receptionist
The receptionist is very attentive in receiving, serving the public in their requests for
information and interviews with staff, executing and controlling receipt and dispatch
of correspondence, to provide support to the administrative activities of the unit.
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
The guest
Give the customer the attention it deserves means providing a quality service, which
will be reflected in the performance and attitudes of people working in business, of its
commitment to serve the customers better.
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Transportation from and to
We are pioneers in tourism and business transportation.
Our buses are new and have all the amenities to meet your needs for groups
of tourists or business.
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Bellboy.
A "bellman" is a hotel employee who assists guests with their luggage and
show them your room. Also known as buttons, a button must ensure that
guests have a pleasant stay
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Events room
Events room is exclusively for corporate events, academic events, seminars, business
meeting, marriages fifteen years, children's parties,
OFFERS:
air conditioning
capacity 250 seats
great gain
bar service
projector
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Open bar
Open bar is a counter at a party or other gathering where alcoholic drinks are served
for free.
A bar at a reception that serves drinks whose cost has been borne by the host, an
admission charge, a sponsor,
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Restaurant
Our greatest satisfaction is to provide excellent
service
In the restaurant work many people that usually
provide a good service to the costumers.
The employees are:
Chef
Sous Chef
Head Waiter
Waiter
Steward
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Chef
A chef is a person who
is a highly skilled
professional cook who
is proficient in all
aspects of food
preparation.
Usually the Chef uses
special clothes.
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Head Waiter
The maître d'hôtel (French: "master of hotel", head
waiter, host or maître a formal restaurant. The
responsibilities of a maître d'hôtel generally include
supervising the waiting staff, welcoming guests and
assigning tables to them, taking reservations and
ensuring that guests are satisfied
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Waiter
Waiting staff or serving staff are those who work at
a restaurant or a bar, and sometimes in private
homes, attending customers—supplying them with
food and drink as requested. An individual waiting
tables is commonly called a server.
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Airlines
An airline is a company that provides air transport
services for traveling passengers and freight.
Airlines lease or own their aircraft with which to
supply these services and may form partnerships or
alliances with other airlines for mutual benefit.
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Pilot
Pilot or aviator is a person who actively and
directly operates the directional flight controls of
an aircraft while it is in flight.
UNIVERSIDAD TÉCNICA DE AMBATO
FACULTAD DE CIENCIAS HUMANAS Y DE LA EDUCACIÓN
CARRERA DE TURISMO Y HOTELERÍA NAMES: JORGE GALLO – EDUARDO LOPEZ
Flight Attendant
Flight attendants or cabin crew (also known as
stewards/stewardesses, air hosts/hostesses, cabin
attendants) are members of an aircrew employed by
airlines primarily to ensure the safety and comfort of
passengers aboard commercial flights, on select
business jet aircraft