Revitalized Growth through Program Quality Enhancement Council Strategic Planning Indaba

Revitalized Growth through Program Quality Enhancement

Council Strategic Planning Indaba

September 2014

1-888-SCOUTS-NOW | scouts.ca | 1-888-SCOUTS-OUI

Scouts Canada

http://www.youtube.com/watch?v=7KFPRNzIWGA&list=UUpyFYGMcH7c5sKldMpAIVbw


Strategic Planning Indaba

Theme: • Revitalized Growth through Program Quality Enhancement

Objectives: • Engage Scouts Leadership team in establishing Chinook

Council as the Premier youth organization of choice in Southern Alberta.

• Leverage the knowledge, skills and creativity of Chinook volunteers staff to help inform the 2015 plan


Outcomes


Agenda


Agenda


Agenda


Safety Moment

http://www.youtube.com/watch?v=LnM7xuhzjWY

http://www.scouts.ca/ca/news/be-prepared-scouts-canada%E2%80%99s-top-10-summer-camping-safety-tips


Welcome & Congratulations

• Laurie Androsoff• Cam Welsh• Kerry Black• Brenda Price• Arlette Watwood• Dave Forbes

• Lorne Buchwald• Steve Uwazny• Linda Rose• Melissa Foster


Alberta / NWT Council Support

Council Executive Director• Douglas MacDonald

Service Areas• Northern Lights Council• Chinook Council• Over 12,000 youth• Almost 5,000 Scouters• 350+ Groups• Alberta• Northwest Territories

Area Support Managers• Jennifer Hanrahan (NLC)• Ugie Ifesi (Chinook)• Tom Spackman (Chinook)• Crysta Westoby (NLC)• ASM (Chinook)• ASM (Northern Lights)

Outdoor ProgramsBlake Edwards (Chinook)


Prairie Service Centre

Operations Manager:• Christopher Dougherty

Location:• Edmonton• Calgary

Functions:• Receive, Record, Review,

Report• Registration• Finance• Reservations• Property Management• Record• Business Services


Celebrate: 2014 Success

• Camp Gardner Recovering• Growth: ~5%• Ready 2 Serve (R2S)• Area Support Re-Alignment• Recognition


Council Service Team


Scouts Canada

http://www.youtube.com/watch?v=_zPf0QbkGQI


Facts about Chinook Council

• Largest council in Canada– 7009 Full Time youth (up from 6926: +1%) – 635 Short Term (up from 221)– Total: 7521 Youth up 4%

– 2538 Active registered volunteers (vs. 3603)– ~630 sections in 205 groups


Chinook Council: Our Strategy

Chinook Council aims to grow its membership to more than

10,000 well-rounded youth by 2018 and be recognized as the premier youth adventure organization

in Alberta In support of this, every choice that people within the council make will: • Support the Scout Method, with an emphasis on the outdoors as a key

learning resource• Support the rollout of the Canadian Path, with an focus on youth leadership

and helping adults transition from “leader” to “Scouter”• Measurably improve the quality of our programs & the capability of our

Scouters• Help our organization diversify & support the communities that we work in• Contribute to the sustainability and financial health of our organization at all

levels


Strong Resources & Brand: Become a sustainable, healthy, financially-viable business by developing alternative revenue streams and leveraging our differentiated holistic program and Scouting brand.

Support & Engagement: Develop our volunteers into committed, empowered, skilled, collaborative Scouters –aligned to our strategy and provided the with the line of sight, tools to stay engaged.

Youth & Safety Leadership: Enable a culture of safety, youth leadership, learning by doing & embracing diversity – partnering with our communities.

1

2

3

Program Relevance: Become the program of choice to deliver well-rounded youth with a focus on problem solving, outdoor adventure, community partnership & use of the Scouting method.

4

Council Strategic Objectives

Chinook Council aims to grow it’s membership to more than 10,000 well-rounded

youth by 2018 and be recognized as the premier youth

adventure organization in Alberta


Chinook Council: Tactical Roadmap & Dashboard What are we going to do in 2014/15 to implement & measure our progress?

2014/15 Actions 2014/15 Key Measures2014/15 Outcomes

• Scouters that understand the Volunteer Support Strategy.

• Implement the widespread use of the Scouter Support Playbook and Volunteer Support Toolkit (VSTK)

1. 3 visits: Council-Area-Group-Section• 20% Scouters receive recognition2. >100 Quality Section Awards

• Scouters have tools & data to make the right decisions & focus on priorities.

• Implement prioritization & focus through simple tools & dashboards with a focus on program quality.

• Monthly Metrics: Ready To Serve; Growth Membership; Training; Finance

3. Retention KPI (tbd): Tenure (yrs)

• Enabled Council to meet/exceed annual plans and objectives through measurement and reporting.

• Develop council plans, reports & scorecards.

• 2014/15 dashboard and tactical plan.4. >750 new members in 2014/155. At least 1 new ‘diversity’ group

• Created a vision for Chinook Camps and Assets and a 1-3-5yr roadmap.

• Implement a 2014/15 Camps Program and Facilities Enhancement Program.

• >$1mln identified in revenue potential6. 50% increase in Camp Utilization

• Scouters understand and commit to the Canadian Path Program.

• Implement pilots across all Areas with Chinook Council: mentorship and new materials for support.

• Council Canadian path rollout plan7. 10 pilots conducted in council

• Youth leaders seen as visible Scouting leaders reinforcing.

• Develop a Youth succession planning process: Area Youth Network for mentoring, training and development.

• Council youth talent mgmt strategy• >150 youth in Youth Training8. >100 youth identified for roles


Membership Growth & Program Quality

Growth• Vision and plan • Volunteers

– Recruit/retain/succession planning • Youth

– Target over next 3 years• Plan

– Where does your work fit?• Tracking • Support• Who do I call?

Program Quality• Purpose/Expectation of Scouts Canada• Roles and responsibilities

3 visits per year DCC ACGC Resources for people

QSA for all: Quality Service Awards• Manageable, doable meaningful

intentional • New Scouter Welcome Kit• Volunteer Support Toolkit • Playbook• Monthly dashboard checks by area and

group • Built in leadership and recognition

opportunities


Scouts Canada

http://www.youtube.com/watch?v=7CwMddNCLnY&list=UUpyFYGMcH7c5sKldMpAIVbw&index=59


Youth Leadership

• FAST, FLEX, FOCUS• Youth leadership positions


Volunteer Support

1. Develop volunteer training strategy, aligned to Chinook Council Strategy (start in Q4-2014)

Key Target: 100 QSAs in 2015

2. Align programs/support to strategy

Focus areas today:• PSEs• Wood badge I/II• Outdoor Team

Investigation Areas:• QSA alignment for training• Communities of Practice (COPs)• Support for orientation process• Target audience definition• New learning methods/models

Volunteer Training Volunteer RecognitionKathryn Limbert Linda King

1. Develop volunteer recognition strategy, aligned to Chinook Council Strategy (start in 2015)

2. Align programs/support to strategy


Canadian Path

Youth-led

Plan-Do-Review

SPICES

Adventure

Scouts

Cub Scouts

Venturer Scouts

Rover Scouts

Beaver Scouts


Camp Strategy & Fundraising

• Developing a camps strategy– Ties to the Canadian Path– Broaden revenue sources (e.g. CVE funding

proposal)– Supports programming with facilities– Long-term facilities enhancement plan


30-60-90 Day Focus for ACs & GCs

Focus

Ready

Registered

Revitalized

30 day FocusReady to Serve• Screening• WB1 Trained

60 day FocusRegistration• Ratio• Youth Waiting lists

90 day FocusProgram Revitalization• Awareness• Interested


Forward Planning

Complete the forward plan handout• Highlights of the strategy & plan• 3 actions you will take in next 30 days; 60

days; 90 days &1 year

• Share with your neighbor and discuss• Revise your plans based on feedback

• Sign your commitment

• Keep for yourself to hold yourself accountable


It Starts with Scouts

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Revitalized Growth through Program Quality Enhancement Council Strategic Planning Indaba

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