© Hitachi Solutions. 2015. All rights reserved.

Rewards Program with Hitachi Solutions Ecommerce

© Hitachi Solutions. 2015. All rights reserved.

Contents

1. Feature overview

2. Configure reward tiers

3. Configure reward earning rate and redemption rate

4. Earning reward points

5. Let shoppers pay via reward points partially or fully!

6. Let Customer Support accept payment via reward points

7. Returns & refunds for payments by reward points

8. Reward points life cycle - earning and redemption

9. How does a refund get integrated?

2

© Hitachi Solutions. 2015. All rights reserved.

Feature overview

• Earning Rules and Redemption Rules - Define earning rules for different reward tiers. Let reward point

earning rates be higher for your more loyal customers. Define redemption rules in different currencies.

• API for Third Party Reward Point Integration - Enhance your online store by using third party reward

point programs.

• Reward Loyalty with Reward Tiers - Assign more reward points to more valuable customers and reward

customer loyalty. Reward higher volume purchases with more points – the more you shop, the more

points you earn.

• Online Redemption - Pay via reward points during checkout. Reward points can be used to pay partially

or fully in conjunction with traditional payment methods.

• Dynamics Integration: Reward redemption (or payment) is treated as Advanced Payment/Pre-Payment

and is integrated with the sales order.

© Hitachi Solutions. 2015. All rights reserved.

Configure reward tiers

Value Customer Loyalty

Earn reward points based on reward tiers. Reward tiers define customer loyalty. Give more reward points to your more loyal customers.

Assign reward tiers

Assign the highest reward point value (reward tier) for your most valuable customer class. Reward tier is configured for specific customers, and takes precedence over its reward tier in the customer class.

© Hitachi Solutions. 2015. All rights reserved.

Configure reward earning rate and redemption rate

Reward Earning Exchange RateConfigure different reward earning exchange rates for different reward tiers in different currencies. Earning rate can be more for a higher reward tier.

Reward redemption rateSpecify reward amount to be redeemed per 100 points earned in a specific currency.

Easy uploadImport a reward program from your existing system to the Manager Panel . Sample CSVs are provided for the same.

© Hitachi Solutions. 2015. All rights reserved.

Earning reward points

Earn Points As You PayReward points are earned and shown to the shopper on the web store as soon as the payment is received by the merchant. Reward points can be earned for all items. There is no item restriction. Shoppers can also earn reward points for shipping and taxes paid.

Earning RuleReward earning is based on the final order total. The shopping cart total may differ due to tax, manual coupon applied, or shipping method selection, hence the reward point earn display on the shopping cart may differ from the reward points earned after order placement.

© Hitachi Solutions. 2015. All rights reserved.

Earning reward points (cont.)

Reward Points Earned For Orders Placed Via Manager PanelSimilar to how points are earned when items are purchased through the storefront, points can also be accrued if the CSR places an order through the Manager Panel.

Let CSRs Reward the Shopper Manually As WellIncrease shopper loyalty with an option to add reward points. If a shopper cancels/returns any order, the CSR can manually deduct his earned reward amount.

© Hitachi Solutions. 2015. All rights reserved.

Customers can use earned rewards as a payment method during checkout, and partial or full payment can be done. Payment by rewards are treated as Advance Payment, and the reward amount balance is reduced. Taxes cannot be paid via reward points.

Let shoppers pay via reward points partially or fully!

© Hitachi Solutions. 2015. All rights reserved.

CSRs can also accept payments via reward points. They can use reward points earned by the customer and accept payments.

Let Customer Support accept payment via reward points

© Hitachi Solutions. 2015. All rights reserved.

Returns & refunds for payments by reward points

Returning an Order Paid via Reward PointsIf a payment was made on a sales order through reward points, then an appropriate refund is made to the customer’s account during returns. The rest of the money can be refunded to a credit card or any other selected payment method in the return order form.

Returning an Order that Earned Reward PointsIf a sales order earned reward points, then the earned reward amount is deducted from the shopper’s account during a return.

© Hitachi Solutions. 2015. All rights reserved.

11

Order paid via Reward Points integrates in back-office ERP for fulfillment.

Amount paid by Reward Points integrates as an advanced payment in back-office ERP.

The order is invoiced by the operator or a batch process. Zero value invoice is generated for amount paid via Reward Points.

Invoice for remaining amount (if order total > amount paid by reward points) is integrated back to the Manager Panel along with tracking details.

The credit card is charged for money equal to the remaining invoice total. Charged money is integrated into ERP as payment against the invoice.

Reward points life cycle - earning and redemption

The issued reward amount to the shopper flows into Microsoft Dynamics ERP. A reward report can be used and manual entry can be done once a quarter using that report. GL entry can be made using the outstanding reward balance.

Anytime a payment made by rewards points is integrated to Microsoft Dynamics ERP, it is treated as a check payment for accounting purposes.

© Hitachi Solutions. 2015. All rights reserved.

How does a refund get integrated?

Online Return RequestsReturn requests paid partially or fully via reward points can be submitted online via automated checkpoint, ensuring only valid returns are submitted.

Warehouse Receives Items Returned merchandise is received in the specified warehouse. The process of receiving and inspecting the merchandise is based on the back-office Microsoft Dynamics ERP. Different ERPs provide a slightly different process for receiving returns.

Refund of Reward PointsA return invoice with a negative amount is generated, reward points are refunded, and the remaining amount is refunded to another payment method used during order placement.

© Hitachi Solutions. 2015. All rights reserved.

Thank You.